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You can contact the SPCT team in a number of ways. If you are not currently being supported by the team you can make contact via:

Telephone - 0161 206 4354

Email - specialistpalliativecare@nca.nhs.uk

Address: Chatsworth House, Roach Bank Road, Bury, BL9 8RN

Our working hours are: Monday to Friday 8am-4pm excluding bank holidays.

If you are being supported by the team, your allocated Specialist Nurse will provide you with their direct contact details. Please see our information leaflet in the resource file:

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Who should read this leaflet?

The purpose of this document is to provide an aid to Muslim patients and their families about personal needs and preferences at this difficult time.

Key Messages:

* To provide a brief overview of Muslim practices and requirements around end of life care and death
* To be a simple reference at this most difficult time of death

Emotional support and religious care

It can be challenging receiving difficult news, facing times of uncertainty as your loved one is approaching their end of life.

The Chaplaincy and Spiritual Care Team provide support, advice and resources to patients, relatives, and staff members during this difficult time. If appropriate or requested, the Muslim Chaplain can take du'a (prayers) or read chapters of the Qur'an.

Chaplains and volunteers visit the wards regularly. Between general visits, when urgent please ask a health care professional to contact the Chaplaincy and Spiritual Care Team. As well as supporting people, the Chaplaincy and Spiritual Care Centre has other resources available, such as:

A prayer room, ablution facilities, copies of the Qur'an, Qur'an cubes, prayer mats, tasbih, hijab and other items are usually available if required

Volunteer Imams lead Jumu'ah

The Muslim chaplain, Imam and/or volunteers can read scripture and or say prayers if appropriate and requested.

Please refer to helpful contacts to find the location of prayer rooms across the Northern Care Alliance.

When death is imminent

As a Trust we understand within the culture of Islam, death is seen as a natural event and a transition from the worldly life into an eternal life, "every soul shall taste death" (Qur'an). It may be important for patients and their loved ones to:

Speak with staff about care, treatment, and support needs

Discuss their needs and preferences post-death to prepare for a swift burial if possible

You may find the support of the Muslim Chaplain is important in saying End of Life Prayers, having needs acknowledged and working with staff to help meet these where reasonable, legal, and practical to do so

To ensure efficient communication during this difficult time, it is important to have the contact details of next of kin and, if necessary, one other key person

The role of the family and loved ones

As a Trust we appreciate that should death occur in the company of family and loved ones, it is recognised that this is centered on your involvement to complete rituals of dying and the remembrance of God.

Families might want to consider the following:

Gathering around your loved one to help them turn their thoughts to Allah/God

Recite the Shahada or play a recording of it to the patient. Qur'an Cubes are normally available to all wards

Remind your loved one of the good things that they have done in their life, reinforcing hope in the Mercy of Allah/God, and seeking his forgiveness

Prompt your loved one to repeat the words of faith as their last words. Sura 36 (Yasin) is often recited to ease the pain of death

If this support is what the patient wants, then the staff should enable this as fully as possible

There may be difficulties of space and privacy, for example, staff will seek to sensitively support the patient and their loved ones through any difficulties. Staff and relatives should work together with relevant departments such as Chaplaincy and Spiritual Care Team, Palliative Care Team and Bereavement Service to enable the best care possible.

At the time of death

As death approaches, the Chaplaincy and Spiritual Care team will contact the Muslim chaplain, they will be given facilities to assess and perform the usual Islamic rites. These include assisting the person to recite a declaration of faith (Shahadah), reciting chapters from the Qur'an and praying for the peaceful departure of the soul.

As you are aware, your loved one should be turned onto the right side facing the direction which Muslims turn while offering daily prayers and is considered by them to be the holiest place on Earth. Alternatively, the patient may be laid straight with their feet pointing towards Qibla.

Health care professionals are required to remove all needles and catheters unless the death is being referred to the coroner in which case these must be left in place. At the time of death, to maintain patient dignity, a relative may wish to request a member of staff to do the following:

Give the families (if available) the choice to undertake or be involved with washing the body

Handle the body gently and prepared for burial in a specific manner

If the family wish to bind the jaw, then advice should be sought from the Chaplaincy and Spiritual Care team who will contact the one of the Muslim Chaplains

Remove jewellery if possible (after being discussed with a member of staff)

Turn the patient's head to the right

Cover the deceased body with a sheet. We would encourage family members to cover the hair with a headscarf as appropriate

Contact the Chaplaincy and Spiritual Care team so the Muslim Chaplain can make arrangements for the ritual practices if family aren't able to attend the above

Facilitation of burial is to take place as soon as possible - if this is not possible the reasons will be explained to you by a member of staff.

Following death

The Trust are aware of the requirement to bury the deceased the same day if possible. To initiate swift processing, it is necessary to know who is responsible for helping to facilitate this.

People to be contacted

A doctor (attending practitioner) will be needed to certify death.

In hospital this will be the patient's doctor or Registrar. At home this will be the patient's GP, if the GP was the last doctor to treat the patient. The doctor will provide a Medical Certificate of the Cause of Death (MCCD). If the patient died at home, it will be the patient's GP who must sign this certificate. Before a death certificate can be issued a review of all deceased patients care is required by the Medical Examiner Office or Coroner.

Please ask staff on guidance and information around the Medical Examiner Team.

Medical Examiner Office is open between 8am and 4pm Monday - Friday Saturday and Sunday 9.30am to 11.30am.

The MCCD will be emailed to the registrar. The deceased's passport and either their NHS medical card or their birth and marriage certificates are usually required for the Registrar of Deaths at the Register Office in the area that the patient died.

Please refer to the Important information for Bereaved relatives' NCA leaflet (PI_C_1352) for further information regarding Registrar/Coroner/Medical Examiner details.

Funeral costs

You may be aware some Muslims pay regularly into a 'burial/ death committee'. This enables the funeral to be arranged and paid for by the Mosque or privately within a group of people. If there is no such arrangement the cost must be met by the deceased's estate or their family.

If it is evident that there is insufficient money in either the estate or the family's capacity to pay, this may be covered by the Muslim community as an act of charity.

If the deceased or their family is on Income Support there may be help available, this would only apply for burials within the UK. The Department for Works and Pensions can be contacted for further information. Any claims must be made within 3 months of the burial.

Get help with funeral costs (Funeral Expenses Payment): https://www.gov.uk/funeral-payments/how-to-claim

Living Wills

The Next of Kin is most likely to know the wishes of the deceased and will legally be the person who makes the decisions.

A living will and/or a statutory declaration can be made by the patient. This is where 'advanced decisions on medical treatment and burial' are made, and allows a person to inform medical staff, carers, and the family how they wanted to be treated both medically and when they die.

This can be difficult to discuss but it avoids conflicts regarding treatment and the funeral.

Organ donations

There are different schools of thought in Islam regarding this sensitive issue. There is a significant opinion amongst Muslim Jurists that organ donation is allowed as it is done to preserve life. The Chaplaincy and Spiritual Care Team can support through this process if required.

Anyone wishing to be an organ donor would be well advised to obtain a donor card and inform their family. Should you require any further information please request to speak to the organ or tissue donation specialist nurses within the hospital.

Stillbirths and miscarriages

If baby of any gestation is born alive and dies shortly after birth, within 28 days, this is known as neonatal death. The baby should be washed, shrouded, and covered with a clean cloth to be given a funeral and buried.

With a miscarriage under 24 weeks the baby should be shrouded and buried. The NCA hospitals currently only cremate neonatal babies. Should parents wish to arrange a private burial they should explain their wish to do so to the medical staff providing care. (Please contact the Chaplaincy and Spiritual Care Team).

If the baby is born with no signs of life (stillbirth), the baby should be shrouded and buried.

Babies delivered over 24 weeks with no sign of life must be registered at the local register office.

For all babies born with any signs of life who then die shortly after birth, their birth and death must be registered.

Helpful Contacts

Chaplaincy and Spiritual Care Departments
https://www.northerncarealliance.nhs.uk/patient-information/ chaplaincy

BRO (Bury, Rochdale & Oldham)

Bury and Rochdale- 0161 778 3568

Oldham - 0161 627 8796
spiritualcareteam.referrals@nca.nhs.uk

Salford - 0161 206 5167
chaplaincy.salford@nca.nhs.uk

Urgent or out of hours
When urgent please contact the hospital Switchboard and ask for the on-call Chaplain to be contacted.
Salford - 0161 789 7373
Oldham, Bury or Rochdale - 0161 624 0420

Register offices

Bury Register Office
Town Hall, Knowsley Street, Bury, BL9 0SW Tel: 0161 253 6026
https://www.bury.gov.uk/births-deaths-and-ceremonies/register- office

Oldham Register Office
Chadderton Town Hall, Middleton Road, Chadderton, Oldham, OL9 6PP.
Tel: 0161 770 8960
https://www.oldham.gov.uk/info/200129/deaths/1887/ register_a_death registrars@oldham.gov.uk

Rochdale Register Office
Number One Riverside, Smith Street, Rochdale, OL16 1XU Tel: 01706 924 784
https://www.rochdale.gov.uk/deaths-funerals-cemeteries/ registering-death

Salford Register Office
Salford Civic Centre, Chorley Road, Swinton, Salford, M27 5DA Tel: 0161 793 2500
https://www.salford.gov.uk/births-marriages-and-deaths/ dealingwith-a-death/registering-a-death/ registeroffice@salford.gov.uk

Medical Examiner (ME):

Office hours are 8:00am - 4:00pm Monday to Friday
Salford Care Organisation - 0161 206 8168
Oldham Care Organisation - 0161 778 5701
Bury and Rochdale - 0161 778 2122.

Out of Hours Service operates Saturday and Sunday and Bank Holidays (excluding Christmas Day and Easter Sunday) 09:30am - 11:30am. ME's will contact relatives directly at a weekend within the working hours.

Prayer rooms are situated in:
For Jumu'ah prayers the Trust will endeavour to provide extra space beyond this Prayer Room.

Salford Care Organisation
Level 3, Hope Building

The Royal Oldham Hospital
D Block Building (Between the Garden entrance and Lucy Pugh)

Fairfield General Hospital
Next to the Peace Garden (from the main entrance follow the signs for Pharmacy).
For Friday (Jumu'ah) Prayers there is extra space available to colleagues on the Ground Floor of Fairfield House. The second Jumu'ah takes place in the smaller room next to the Peace Garden and is accessible to all.

Rochdale Infirmary
Level D (from the main entrance follow the signs for the prayer room)

For Jumu'ah prayers the room adjacent may also be used for extra space.

Bereavement Services Contacts

Bereavement Services - Contact hospital switchboard

Children of Jannah - Child Bereavement support for families
0161 4805156

Child bereavement UK
www.childbereavementuk.org

SANDS - Still birth and Neonatal Death Society 0808 164 3332
helpline@sands.org.uk
www.uk-sands.org

Cruse Bereavement Care
0808 808 1677
www.cruise.org.uk

Muslim Bereavement Support Service (MBSS)
020 3468 7333
info@mbss.org.uk
www.mbss.org.uk

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End of Life Care - End of Life Care for Muslims Patients

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Information on End of Life Care for Muslims Patients

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If we are missing anything which you would like to see on the page please comment below and we can look at getting this added.

Thankyou 📮🗳😊

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Jo Brogan our Education Facilitator began working with Nazareth House in Prestwich and Burrswood Care Home in Bury to introduce education sessions around symptom manager, advance care planning and nutrition Hydration and oral care.

Feedback was amazing and she continues to provide this training in other care homes across Bury as well as supporting the District Nursing service and their staff new to Bury Community.

Some feedback from care home staff:

"the training was relevant to my HCA role and has made me think about my communication skills and how to address difficult conversations"

"I feel the training will help me become a better carer by understanding what a dying person may be going through"

"amazing training didnt feel it was too complicated, Jo was great at making me feel comfortable asking questions"

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First of all, please accept our deepest sympathy on the passing of your loved one. We know how hard this is, and we hope some of these links will provide you some support and help in managing affairs.

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Tell Us Once is a service that lets you report a death to most government organisations in one go.

This guide is also available in Easy Read format.

How to use Tell Us Once

A registrar will explain the Tell Us Once service when you register the death. They will either:

complete the Tell Us Once service with you

give you a unique reference number so you can use the service yourself online or by phone

The registrar will give you a number to call. This includes Relay UK if you cannot hear or speak on the phone. If you're a British Sign Language (BSL) user, there's a video relay service if you're on a computer - find out how to use the service on mobile or tablet.

You must use the service within 28 days of getting your unique reference number.

If you cannot register the death because an inquest is underway, you can still ask a registrar for a unique reference number. You'll need to get an interim death certificate from the coroner holding the inquest first.

Before you use Tell Us Once

You'll need the Tell Us Once reference number that you got from the registrar.

You'll also need the following details of the person who died:

name

date of birth

address

date they died

name, address and contact details of the person or company dealing with their estate (property, belongings and money), known as their 'executor' or 'administrator'

if there's a surviving spouse or civil partner, the name, address, telephone number and the National Insurance number or date of birth of the spouse or civil partner

if there's no surviving spouse or civil partner or their spouse or civil partner is not able to deal with their affairs, the name and address of their next of kin

if they died in a hospital, nursing home, care home or hospice, the name and address of that institution - you'll also be asked if the stay was for 28 days or more

You may also need:

if they had a passport, their passport number and town of birth

if they had a driving licence, their driving licence number

if they owned any vehicles, the vehicle registration numbers

if they were getting services from their local council, such as Housing Benefit payments or Council Tax reductions, the name of their local council and which services they were getting

if they were getting any benefits, tax credits or State Pension, information about which ones they were getting

if they were getting money from an Armed Forces Pension or Compensation Scheme, details of that scheme

if they were getting money or paying into public sector pension schemes, details of those schemes

if they were getting money or paying into Local Government Pension Schemes (LGPS), details of those schemes and their National Insurance number

Unless they were involved in a LGPS, you do not need their National Insurance number. If you can still provide it though, it will help some organisations match their records faster.

You need permission from any surviving spouse or civil partner, the next of kin, executor, administrator or anyone who was claiming joint benefits or entitlements with the person who died, before you give their details.

Use Tell Us Once online

Tell Us Once will notify:

HM Revenue and Customs (HMRC) - to deal with personal tax and to cancel benefits and credits, for example Child Benefit and tax credits (you need to contact HMRC separately for business taxes, like VAT)

Department for Work and Pensions (DWP) - to cancel benefits and entitlements, for example Universal Credit or State Pension

Passport Office - to cancel a British passport

Driver and Vehicle Licensing Agency (DVLA) - to cancel a licence, remove the person as the keeper of up to 5 vehicles and end the vehicle tax (you must contact DVLA separately if you either sell the vehicle or keep it and tax it in your own name)

the local council - to cancel Housing Benefit, Council Tax Reduction (sometimes called Council Tax Support), a Blue Badge, inform council housing services and remove the person from the electoral register

Veterans UK - to cancel or update Armed Forces Compensation Scheme payments

Social Security Scotland - to cancel benefits and entitlements from the Scottish Government, for example Scottish Child Payment

HMRC and DWP will contact you about the tax, benefits and entitlements of the person who died.

Tell Us Once will also contact some public sector pension schemes so that they cancel future pension payments. They'll notify:

My Civil Service Pension

NHS Pensions for NHS staff in England and Wales

Armed Forces Pension Scheme

Scottish Public Pension Agency schemes for NHS staff, teachers, police and firefighters in Scotland

Local Government Pension Schemes (LGPS)

There's a different process to update property records if the person who died owns land or property.

If you do not use Tell Us Once

You must let the relevant organisations know about the death yourself if either:

Tell organisations about the death yourself.

Banks and other financial organisations

Contact the person's bank or mortgage, pension or insurance providers to close or change the details of their accounts.

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Tell Us Once is a service that lets you report a death to most government organisations in one go. This guide is also available in Easy Read format. A registrar will explain the Tell Us Once service when you register the death.

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Chaplaincy and Spiritual Care - Bury, Rochdale & Oldham) :: Northern Care Alliance

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This the the referral criteria for the team.

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Our team is made up of the following staff:

Gillian is the Team Leader for the SPCN, she has been in the team since 2018. She has a magnitude of experience working with individuals within the Palliative Care Team. Gill enjoys gardening, walking her dog Noodle and reading.

Jennie has been part of the team for 20 + years and is our palliative occupational therapist, she enjoys being a Scout Leader and playing piano for her local amateur theatre.

Lisa who has been with the team since 2018 loves her horse Holly!

Pollyanna who has been with the team a few years now enjoys working on her homestead with small animals

Ruth is our emotional & psychological specialist who joined the team.... she loves her cats.

Melanie has an extensive palliative care back ground and has worked in the acute setting until she came to our team 4 years ago. Melanie enjoys going to concerts and the theatre.

Stewart has been with the team for 7 years and he enjoys baking and holidays abroad.

Jo joined us in 2017 after working alongside Bury District nurses for over 10 years, she is now our Education Facilitator. Jo enjoys going to music festivals in her camper van.

Jodie joined the team two years ago coming from a district nursing background. Jodie enjoys spending family time with her young children.

Gemma joint the team two years ago and she enjoys holidays in Cornwall with her family.

Laura is our newest member but no less experienced in palliative care and community services. Laura enjoys holidays and going to concerts and festivals.

Pamela joined the team four years ago, coming from the North Manchester palliative care team.

Caradoc is our palliative care consultant and he works alongside Bury Hospice and Fairfield Macmillan Team.

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First of all thank you for taking the time and logging onto the Padlet. This is a resource aimed at supporting individuals and their loved ones, who require support or guidance for their Palliative Nursing needs. So please leave a like and a comment if you find this useful.

Resources are continually reviewed and ensured that they are up to date as much as possible. However, if there is something which you are struggling to find or need support with please let me know by contacting the SPCN Team on 0161 206 4354 and we can make sure this is added.

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The team at the hospice are dedicated to providing a range of care and support for people with life-limiting conditions, ensuring that they get the care they need, when they need it, within their local community.

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Hospital Macmillan Specialist Palliative Care Team :: Northern Care Alliance

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The Hospital Macmillan Specialist Palliative Care Team provides:
•	Direct patient care where palliative care needs are complex and cannot be met by the patients treating hospital team. •	Indirect patient care through advice and education of generalist colleagues.

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Bury Council:Health and Adult Social Care

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Bury Council:Health and Adult Social Care

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Here you will find lots of information and advice about other services available in the Bury Area.

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Information about Health and Adult Social Care in the Bury borough, including support, care costs, housing and retirement living.

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If you or someone you care about has been diagnosed with cancer, we're here to help. Find out how we support you and get information about different cancer types.

Cancer information and support

If you or someone you care about has been diagnosed with cancer, we're here to help. Find out how we support you and get information about different cancer types.

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If you or someone you care about has been diagnosed with cancer, Macmillan Cancer Support are here to help. Get information and support about cancer.

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Our Inpatient Unit provides a calm and caring environment for our patients and visitors. Our team of staff are truly committed to ensuring everyone is treated with dignity, respect and compassion. Last year we cared for over 170 patients in our Inpatient Unit.

Our Unit has been purpose built and offers single rooms. Each room has an en-suite shower room and a terrace with its own view of the gardens. Patients are encouraged to bring items in to personalise their room and pets are welcome to visit.

The Inpatient Unit is specialised and we take a holistic approach to a patient's illness and also the wellbeing of their family. We offer emotional and psychological support which helps people when they need it most.

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Bury Hospice provides a range of high quality end of life care and support to patients and their families.

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Want to leave us feedback: scan the QR code:

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Want to leave us feedback: scan the QR code:

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Welcome to our Friends and Family Feedback Questions:

Please take 5 minutes to fill it in so we can get an insight as to what we are achieving and what we can do better!

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Pain: What is cancer pain?

Nausea/vomiting: Nausea and vomiting | Macmillan Cancer Support

Breathlessness: https://www.mariecurie.org.uk/professionals/palliative-care-knowledge-zone/breathlessness

Fatigue: Help with fatigue when you have a terminal illness | Marie Curie

Hiccups: Hiccups, indigestion and reflux | Marie Curie

Constipation: Bladder and bowel problems | Macmillan Cancer Support

Continence:https://www.mariecurie.org.uk/professionals/palliative-care-knowledge-zone/continence-care

https://www.northerncarealliance.nhs.uk/our-services/continence-and-stoma-service

Loss of appetite: https://www.cancerresearchuk.org/about-cancer/coping/dying-with-cancer/last-few-weeks-and-days/changes-to-eating-drinking

https://www.northerncarealliance.nhs.uk/our-services/nutrition-and-dietetics-1

Psychological symptoms:The Northern Care Alliance (NCA) provides psychological support within its Specialist Palliative Care services. This support includes a community-based counselling service and input from clinical psychologists, counseling psychologists, health psychologists, and cognitive behavioral therapists. The aim is to address the psychological needs of patients and their families dealing with life-limiting illnesses, helping them cope with the emotional and practical challenges that arise.

Dry Mouth: https://northerncanceralliance.nhs.uk/wp-content/uploads/2022/06/20220615-Palliative-and-End-of-Life-Care-Guidelines-2021-DOWNLOAD.pdf

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Read about managing symptoms as part of end of life care, including pain, nausea and loss of appetite. Your doctor and nurses will help you manage your symptoms.

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How palliative care helps people, their carers and others

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How palliative care helps people, their carers and others

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Information about palliative care and how it helps people who are getting less well, dying, caring or bereaved

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Our 24/7 crisis mental health helpline is here to support anybody in (all ages): If there's an immediate risk of danger to life, you should ring 999. More info about our helpline Our helpline is for people of all ages who are experiencing increased mental health needs.

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Our community eating disorders service provides care and support to children and young people with an eating disorder.

We also offer advice and support to families, carers, and those who work with, or support, a child or young person.

We are cover the north of our patch, which includes people with a GP in Bury, Heywood, Middleton and Rochdale, and Oldham.

Read our main community eating disorders service page for more information, or contact us.

Take a look around our North hub in Bury by watching this short tour:

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Community Eating Disorders Service (North)

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Our community eating disorders service provides care and support to children and young people with an eating disorder. We also offer advice and support to families, carers, and those who work with, or support, a child or young person. We are cover the north of our patch, which includes people with a GP in Bury, Heywood, Middleton and Rochdale, and Oldham.

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Talking Therapies (previously Healthy Minds)

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Talking Therapies (previously Healthy Minds)

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NHS Bury Talking Therapies is for people over the age of 16 years, who are registered with a GP in Bury. We were previously called Bury Healthy Minds.

We offer support and treatment if you're experiencing symptoms such as difficulty sleeping, low mood, stress, worry or anxiety, feelings of low self worth or panic attacks.

We can also help you to cope with the effects of a long-term health problem or chronic pain, post natal depression, obsessive compulsive disorder, phobias, eating difficulties and post traumatic stress reactions.

With help and support, these feelings and symptoms can be managed, guiding you to deal with them more effectively.

Our service is delivered by a range of professionals including therapists and counsellors, who will find a level of treatment that is right for you.

We also provide specialist support for those experiencing post-natal depression and for those with long term health conditions.

Please note we are NOT an emergency service, if you're feeling desperate or suicidal you should contact you GP as soon as possible.

Access our online self-help program (SilverCloud)

We offer a mental health self-help program called SilverCloud, where you can instantly access materials shown to have a positive impact on depression, anxiety and stress.

You can log into the program from any device as often as you want, and we'll regularly support you as you work through the materials. Once you have completed the program, you will still be able to access the information in your account for up to a year.

Click here to sign up for SilverCloud. If you would like more information, you can phone us on 0161 253 5258.

Unfortunately SilverCloud is only available in English at the moment. If you'd like to access our services but don't speak English, please complete the NHS Talking Therapies referral form (below) and we will contact you to arrange an interpreter.
What to expect after completing the SilverCloud referral form
You will receive an email from SilverCloud asking you to complete a questionnaire and select a treatment programme to work through.

This information will be reviewed by us and then we'll contact you. This is often in an email, but you may also receive a text or letter. Please keep an eye on your junk email box as often emails end up there.
How does SilverCloud work
SilverCloud is an online cognitive behavioural therapy programme. It's flexible, effective, easy to use, and puts you in control of your own progress. You can work through at your own pace and complete the tasks at times to suit you.

You will speak to a psychological wellbeing practitioner on the telephone at the start and end of your treatment. You will also receive weekly emails from them as they will review the progress you are making.
After you complete a SilverCloud programme
Your final review will be over the phone with your supporter. During this appointment we will discuss and review your progress with the programme and decide together if you require any further support from Healthy Minds.

Whatever is decided, you will have access to the materials on SilverCloud for 12 months.
If you sign up and change your mind
Once you are allocated to a therapist you will have weekly reviews via email. If at any point, you have questions about the programme or you feel it isn't right for you, please leave us a message to let us know. We will be happy to discuss alternative treatment options with you.

If we notice that you don't log on to your account for two weeks once treatment has started, and you haven't left us any messages, at that point, we will assume you do not wish to continue with SilverCloud and will discharge you back to the care of your GP.
More information
Watch this video for more about SilverCloud: https://www.youtube.com/watch?v=Z6uopRaBf20

Complete our referral form

You can access our NHS Talking Therapies service by completing the online referral form so we can get in touch.
After making a referral
Once your referral has been submitted, we will aim to respond to you within 14 working days.

If you need urgent help in the meantime, please speak to your GP or visit our helplines page for other useful contacts.

Professionals making a referral

Following the closure of the online professional referral portal, professional referrals to NHS Talking Therapies are still accepted. However please carefully consider whether it's appropriate for the patient.

The service is for people with mild to moderate common mental health problems (e.g. depression and anxiety), with a strong focus on self-help. This is why self-referral is the preferred route.

If a professional referral is appropriate, you can email a referral form to us. Pennine Care staff can access a copy of the referral form on the staff intranet. Otherwise please contact us for a copy. Outpatient psychiatry letters are also still accepted.

Alternatively, you can speak to your GP or other health or care professional.

If you have any questions about the service, please contact us on 0161 253 5258.

There's a strong link between debt and mental health problems, with a number of people referring to us in need of debt advice.

You can get free debt advice from the Money Advice Service.

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NHS Bury Talking Therapies (previously Healthy Minds)

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NHS Bury Talking Therapies is for people over the age of 16 years, who are registered with a GP in Bury. We were previously called Bury Healthy Minds. We offer support and treatment if you're experiencing symptoms such as difficulty sleeping, low mood, stress, worry or anxiety, feelings of low self worth or panic attacks.

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What to Expect From Your Specialist Nurse:

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What to Expect From Your Specialist Nurse:

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What is Specialist Palliative Care?

Specialist palliative care is delivered by professionals who are

specially trained to deliver palliative care for complex symptoms,

emotional and psychological well-being and difficult social issues.

They share their specialist knowledge and skills and act as a

resource to the community teams including GPs and other

services to advise and educate them on advances in care.

You may be referred to the team for:

• Pain and symptom control

• Emotional and psychological support for you and your loved

ones

• Supportive rehabilitation to maintain mobility, home

activities and safety

• Understanding your illness and treatment

• For support with planning your future care

• Referral to additional support services if required to help

with benefits/healthy lifestyle advice/employment support

etc

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If the death was unexpected, you should dial 999 and ask for an ambulance and police immediately. You will be told what to do by the operator to establish whether you can try and resuscitate the person. The paramedics will carry out resuscitation or will confirm the death. Leave the area untouched apart from any attempt at resuscitation.

If the death was expected, perhaps due to a terminal illness, you should contact the deceased's GP or nearest doctor. If it happened during the night, you do not need to contact the doctor until the following morning unless you want to.

If the cause of death is known and from natural causes the doctor will issue the documents to allow you to register the death.

The police will arrange for the body to be moved by a funeral director acting for the coroner if the death is unexpected. If a doctor has confirmed an expected death you may call a funeral director of your own choice when you are ready to do so. Funeral directors provide a service any time of day or night to move the deceased to a funeral home.

If the doctor is unsure about the actual cause of death even if it was clearly from natural causes, or if the deceased died suddenly and had not been under a doctor's care during the past 14 days, or the death is unnatural, they will contact the coroner (or procurator fiscal in Scotland). The coroner or procurator fiscal may order a post mortem examination to determine the cause of death and then issue the documents allowing the death to be registered.

Donation of organs for transplant is not usually possible following a death out of hospital, but donation of tissues may still be possible. Please tell the doctor and funeral director as it may be necessary to move the body to a hospital rather than a funeral home.

If a death was unexpected or involved some kind of trauma you may require specialist cleaning services to help deal with the room or place where someone has died. There are companies that provide these services with sensitivity and discretion.

If you are dealing with the police or a funeral director they may be able to advise you, or call us for contact details of the companies nearest to you.

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What to Do When Someone Dies at Home or in a Care Home

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If the death was unexpected, you should dial 999 and ask for an ambulance and police immediately. You will be told what to do by the operator to establish whether you can try and resuscitate the person. The paramedics will carry out resuscitation or will confirm the death.

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Bury Hospice provides compassionate support through a dedicated family bereavement counsellor who arranges individual and group support sessions.

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Some of you who shop in Pilsworth may have seen our stand in March for the annual Dying Matters Week. We collaborated with Bury Hospice to spread the word about the TABOO about death and culture. We had an amazing day and received fantastic feedback from the public, so thank you all so much!

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We love hearing about patients, carers and family members wanting to celebrate/feedback our good practice so here are some of the comments the team have received so far!

“I would like to really thank you for all you have done for myself and husband.
I do not know what we would have done without you. You have been very responsive and supportive. I am going to send an email to your managers once ***** is settled in the Hospice. Thanks so much, you are angels”.

“Thank you from the bottom of my heart for all your help and support - I couldn’t have done it without you.

As I have always reminded you, you are one of the chosen one’s and are such a special person. I will never forget you”.

"We appreciate all you did for mum in the final days. you helped get us through it, best wishes the family"

"Jennie has always been thorough and dealt with all his needs effectively. They feel she has managed ‘everything’ and whilst they have not always had positive NHS experience it has ALWAYS been positive with Jennie – we cannot fault her. Seems to give them great reassurance to have Jennie involved.

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Here you can find some links that may help with the practical side of a life limiting illness such as cancer, dementia, MND and MS

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We love having students coming to our team and learning a wide range of specialist knowledge about palliative care and EOL.

Here you will find some resources and feedback from previous learners.

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Here you will find the dates time and places for our BRO Link Professional Meetings. Anyone who has a passion for palliative care are welcome. So please take a look and get booked on!

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Steroids can be part of cancer treatment. They can help destroy cancer cells and make chemotherapy more effective or help with treatment side effects.

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Morphine: strong painkiller to treat severe pain

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NHS medicines information on morphine – what it’s used for, side effects, dosage and who can take it.

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Codeine: medicine to treat pain and diarrhoea.

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NHS medicines information on codeine – what it’s used for, side effects, dosage and who can take it.

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Levomepromazine is a phenothiazine used widely in palliative care to treat intractable nausea or vomiting, and for severe delirium/agitation in the last days of life. Levomepromazine is available in 6mg and 6.25mg tablets, and 5mg/ml oral solution.

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Midazolam is a short-acting hypnotic-sedative drug with anxiolytic, muscle relaxant, anticonvulsant, sedative, hypnotic, and amnesic properties. It belongs to a class of drugs called benzodiazepines. This drug is unique from others in this class due to its rapid onset of effects and short duration of action.

It is often used in Palliative Care for Delirium/agitation see link:

Terminal agitation at the end of life | For professionals | Marie Curie

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What is glycopyrronium for palliative care?

In Palliative Care, Glycopyrronium bromide is used as a second line agent for drying secretions usually after Hyoscine Butylbromide has been used, although in some cases, Glycopyrronium is first line before hyoscine. The injection contains Glycopyrronium bromide 200 microgram per ml, available as 1 ml and 3 ml ampules.

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Morphine is a strong painkiller which works well on different types of moderate to severe pain. It belongs to a group of painkillers called opioids and is commonly used to manage pain.

Morphine: strong painkiller to treat severe pain - NHS

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Morphine: strong painkiller to treat severe pain

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NHS medicines information on morphine – what it’s used for, side effects, dosage and who can take it.

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www.routestorights.co.uk)

Living with long-term or serious illness brings challenges beyond the illness. Routes to Rights research, a collaborative multi-agency programme, has explored the reality of living with long-term or serious illness and ways of mobilising a connected multi-agency response.

The public and professionals are often unaware of legal rights, entitlements and protections which relate to health and care decision-making and wider aspects of daily life. In terms of daily life, problems around money, jobs, housing and social care are prevalent in this context and cause significant practical challenges and emotional upset. People often struggle to find advice and support - they don't know what to ask or who to ask. As a consequence, many of these problems go unmet. This is despite legal rights, entitlements and protections which are there to safeguard and support. It's just they aren't widely known or enacted.

The Routes to Rights website (www.routestorights.co.uk) provides public information relating to a range of common issues faced, relating to daily life and health/care decisions. We also host a chatbot, AccessAva, which gives legal information and guidance relating to health and social care. It provides template legal letters, factsheets, and easy read resources based on the specific issues raised with it. AccessAva has been created by legal professionals and is free and confidential.

Please do share the website with the people you care for.

We have an introductory video at: Routes to Rights on Vimeo.

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If you or a family/friend would like to share a donation to the Specialist Palliative Care team you can do so by clicking on the charity link : CB4281 Palliative Care Nurses Fund.

Your donations are always kindly accepted which can help towards our teams specialist education/training courses

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The Policy Hub catalogues over 1600 documents, so it is important to be as specific as possible in your search to yield the desired results.

There are four search filters available:

Applicable to - you can select documents that apply to your Care Organisation.

Keywords - be as specific as possible; if you know the exact title of the document, type this in here.

Owner - filter results by the lead author's Care Organisation/Corporate function if needed.

Reference/ID number - include this if known to find a specific document.

Each search filter is optional; you can use a combination or just one to refine your search. Results will be displayed with the most relevant first. Search results will also display any supporting documents linked to the main documents.

There is an option to extend your search results by including index searching; tick 'Include file contents in search'. When this option is selected, the search results will include content from the main body of documents containing those terms.

Searching 'sepsis' as a keyword generates 26 results.

Selecting 'Salford Care Organisation' using the 'Applicable to' filter reduces this to 14 results.

If you then select 'Include file contents in search' to broaden the search for sepsis documents applicable to Salford Care Organisation, it will generate over 100 results.

If you are having any difficulties finding a document, please contact the Document Control Team: document.control@nca.nhs.uk

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Our Policy Hub contains all policies for the Northern Care Alliance Foundation Trust

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The loss of a loved one can be a very difficult time in your life; there is help, support and information available to you either as a bereaved spouse, partner, carer, family member or friend.

Cheshire & Merseyside

Cheshire & Merseyside Bereavement Directory (reviewed February 2024) 2024 09 04 Cheshire-and-Merseyside-Directory-of-Bereavement-Support-Feb24 update

Lancs & South Cumbria

Across Lancashire & South Cumbria, there are bereavement support services here to help you - contacts below. Outside normal working hours please leave your name and number and a member of the team will call you back.

Blackpool, Fylde & Wyre - Swan Bereavement Team 01253 952456

Lancashire Teaching Hospitals, Central Lancashire Bereavement & Donation Team 01772 523730

East Lancashire Bereavement Team 01254 735426

Lancashire and South Lakeland Bereavement Team 01524 512405

The Greater Manchester, Lancashire and South Cumbria Strategic Clinical Network had commissioned the expansion and update of the Cumbria, Lancashire & Greater Manchester Bereavement Services Directory in 2017 detailing support organisations and services.

People's Voice worked on some resources for services to improve bereavement support in their organisation. These can be found here.

For more information and support for Parents, family and friends of Children, see our Children and Young People pages.

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NHS England — North West » Advance Care Planning

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NHS England — North West » Advance Care Planning

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NHS England — North West » Adult: For The Public

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NHS England — North West » Adult: For The Public

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Occupational therapy (OT) in palliative care helps patients maintain independence and participate in meaningful daily activities, such as self-care, household tasks, and leisure, by managing physical symptoms like fatigue and breathlessness and using adaptive technologies. OTs focus on a person-centered approach, collaborating with the multidisciplinary team to assess functional difficulties, organize home care, and support caregivers. Their goal is to improve a patient's quality of life by finding creative solutions to environmental barriers and building on the patient's existing strengths, even during the end-of-life process.

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Emotional and psychological support in palliative care provides comfort, reduces distress, and improves quality of life for patients and their families by addressing the mental, emotional, and spiritual impact of serious illness, using techniques like counselling, mindfulness, and communication to foster well-being and decision-making. This support can come from a diverse, multi-professional team, including psychologists, counsellors, social workers, nurses, and even volunteers, and is a crucial component of a holistic approach to care.

Being diagnosed with a life-limiting condition will understandably cause you and people close to you anxiety about the future; questions will arise around eventual physical support needs and how you will all cope emotionally. Emotional support is as important as physical treatment in most cases, and by having your emotional needs taken care of as part of a whole-person, holistic approach to your palliative care journey will ensure that you are able to enjoy a better quality of life until the very end

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Please use the QR code to leave feedback about your experience.

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Caring for someone at the end of their life can be challenging. Everyone will have different needs and wishes in their last days and hours. But there are some aspects of care you should do for all patients. These include communicating well, supporting them to make decisions about their care, maintaining hydration, managing their symptoms and medication.

This information is for health and social care professionals. You can use our My Learning form to reflect on how this page has helped with your continuing professional development. Download the form.

Everyone's experience of dying is different but there are some common care needs.

Communicate sensitively and clearly with the person and those close to them about dying. Ask for help if you don't feel comfortable having these conversations.

Keep the person's individual needs and preferences at the centre of every care decision.

Speak to the GP or specialist nurse about managing symptoms.

Continue to provide mouth care and other comfort care.

Caring for someone who is dying can be very demanding. Take time for yourself and ask for emotional support if you need it.

Communication

Even when someone has been living with a terminal illness for a while, it can be a shock for them and those around them when they reach the last days of their life.

If someone asks how long they have left to live, it's important not to make any specific predictions. It's very difficult to know how long a patient is going to live for and getting it wrong can be distressing for those around them. Speaking in terms of weeks, days or hours can be helpful but explain that there are no guarantees and everyone is different.

Patients should ideally have the chance to explore their concerns and wishes about dying before the last days of life. But important conversations can still happen at this stage. Encourage the person to express any fears or worries that they have and do your best to address them. People may have difficulty communicating in the last few days but they may still be able to hear you. It's important to keep speaking directly to them.

Encourage those close to the patient to do what's best for the dying person. Spending time with the patient and helping to care for them can bring people comfort after the death and help them in their bereavement.

Some people will prefer to come and go and others will want to be there all the time. Reassure them that it's OK for the dying person to spend some time alone. Involving children and young people in the patient's care can help them understand what's happening.

Communicating while wearing personal protective equipment (PPE)

Wearing personal protective equipment (PPE) can make it harder to communicate and some patients may find it frightening. You can reassure patients and the people important to them by:

warning them in advance that you'll be wearing PPE

explaining why you need to wear it

wearing a name badge

showing them a photo or video of yourself without PPE

showing your face through the window before putting on PPE and going inside

telling them what you're thinking or feeling if it's not clear when you're wearing PPE.

You may need to talk to a patient's family or friends by telephone or video call if they're unable to visit. You could show them our information booklets and website to help them understand what's happening.

Supporting patients to make decisions about their care

Keep the dying person at the centre of every decision. This will help you meet their needs and preferences as much as possible.

Find out how much the patient wants to be involved in making decisions about their care. Ask if they would like someone else with them at any important conversations with health and social care professionals.

Some patients may lose their ability to make decisions about their care. Find out more about mental capacity and making care decisions.

Find out if they have recorded any treatment choices in an advance care plan. They may have legally nominated someone to make health and care decisions on their behalf. This is called a Lasting Power of Attorney for health and welfare in England and Wales or a Welfare Power of Attorney in Scotland. There is currently no equivalent in Northern Ireland.

Some patients may have recorded their wishes using a Recommended Summary Plan for Emergency Care and Treatment (ReSPECT) form. This summarises how they would like to be cared for in an emergency, including whether they would like to be resuscitated. The ReSPECT process is currently being rolled out across the UK. Find out more about the ReSPECT process.

The patient may want to refuse certain treatments in specific circumstances. They may record this in an Advance Decision to Refuse Treatment (ADRT). This is sometimes called a living will. In Scotland, it's called an Advance Directive.

Talk to the person and their representative, if they have one, in a sensitive, open and honest way about what's important to them in their last days of life. Ask them about:

their personal hopes and wishes

their preferred place to die

people to see or say goodbye to

resolving conflict or other unfinished business

organising care for children, other dependents and pets

any treatments they do or don't want

any cultural, religious, social or spiritual practices that are important to them

preferences for what happens to their body after death.

If you don't feel comfortable having these conversations, ask an experienced colleague or the patient's GP or specialist nurse to help.

Managing symptoms

Common symptoms in the last days of life include:

Speak to the person's GP, specialist nurse or district nurse if they're in discomfort and you think they need more help to manage their symptoms.

When to ask for help

Ask for help from another health and social care professional such as the patient's GP, district nurse or specialist nurse if:

you don't feel comfortable having important conversations about dying with the patient and their family

you have any concerns that the patient's symptoms aren't being managed

you think the patient needs anticipatory medicines

you feel upset about the person dying and need some emotional support.

©2025 Marie Curie. Registered Charity, England and Wales (207994), Scotland (SC038731). Registered company limited by guarantee, England & Wales (507597). Registered Office: One Embassy Gardens, 8 Viaduct Gardens, London SW11 7BW

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Caring for someone in their last days and hours

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How to care for a patient in their last days and hours. Includes good communication, supporting them to make decisions and managing symptoms.

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What to expect when someone is in the last few days of life

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The dying process is unique to each person, but there are a few common changes that happen to almost everyone when they are in the last days of life.

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Specialist Palliative Care Referral Form

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Specialist Palliative Care Referral Form

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Making a memory box - Macmillan Cancer Support

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Making a box filled with special things can help your children or other loved ones to remember times that you spent together.

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We appreciate that this could be a very distressing time for you, and we realise that there are many arrangements to be made over the next few days and weeks.

This leaflet explains what happens next and offers some guidance and support including useful contact details.

We hope it will help you with these arrangements.

First steps

When someone dies in hospital, their immediate care will be continued by the clinical staff in that area or ward. Following this, their care will be provided by our professional and caring mortuary team. In some circumstances, it may be necessary for your loved one to be transferred to an alternative NCA mortuary during this time. All of our mortuary staff aim to provide high quality and compassionate care.

The Bereavement Service will advise you about the Medical Examiner service and next steps. They may invite you to participate in future surveys regarding you and your loved one's experience. This is important to gain feedback from bereaved families to shape care in the future. This is voluntary and you are not obliged to participate.

Please telephone the Bereavement Service at the hospital in which your loved one died after 10am the next working day

Fairfield and Rochdale Bereavement Centre - 0161 778 3859

Oldham Bereavement Centre - 0161 627 8321/8322/8323

Salford Royal Bereavement Service - 0161 206 5175

Our Bereavement Centres are open Monday to Friday and have an answer phone at weekends and bank holidays on which you may leave a message. Please be aware that at weekends or bank holidays your message will not be picked up until the next working day.

Every effort will be made to complete the documentation in a timely manner. However, this is a legal process and short delays may occur.

When someone dies in our care homes or in the community, the patient's GP and community nursing teams will offer initial support and guidance about the Medical Examiner service and next steps to enable you to register the death.

If your loved one's faith/belief/culture requires them to be buried as soon as legally possible after death, then we will do our best within the current laws governing the processing of deaths in England, to facilitate this.

In hospital, please ensure you ask the nurse caring for your loved one to page the Chaplaincy and Spiritual Care Team (24/7) via switchboard to enable this. Occasionally there may be reasons why we are unable to fulfil this request, in which case we will explain this to you.

The Medical Examiner Service

The purpose of the Medical Examiner (ME) system is to provide a means of appropriate scrutiny of all adult and child deaths not reportable to the Coroner. This means that the ME will review the patient's notes and care received in close detail after all adult and child deaths.

A Medical Examiner is a senior consultant or doctor who works independently within the acute hospitals to ensure that the information recorded on the Medical Certificate of Cause of Death (MCCD) is accurate.

Discussions by the Medical Examiners Service will be held with both the medical team involved in the care and the bereaved families. Medical Examiners and their staff will provide an independent review, as they will only review a death where they or their staff have not provided direct care for the patient.

When you are contacted by the Medical Examiners Service, you will have an opportunity to ask any questions and provide any feedback or concerns you may have.

The Medical Examiner Service will try to answer your questions but may be required to escalate them for further review by the medical teams, NHS Trust or Coroner. They work closely with the bereavement services to ensure you remain updated during this time.

The Role of HM Coroner

If a death is reported to a Coroner, the documents you need to register the death may be different. The Coroner will decide one of the following:

1. That the cause of death is natural
If the Coroner decides that the cause of death is natural:

The referral will be returned to the Medical Examiner

The Medical Examiner will contact the next of kin to explain the next steps

2. That a post-mortem is needed
The Coroner may decide a full body scan or a post-mortem is required to find out how the person died. This can either be done in a hospital or a mortuary.

If the Coroner decides a post-mortem is required, you cannot object to a Coroner's post-mortem, but if you've asked, the Coroner must tell you (and the person's GP) when and where the examination will take place.

The Coroner will let you know when your loved one can be transferred to the funeral directors.

3. To hold an inquest:
A Coroner must hold an inquest if:

The doctors don't know why a person has died

The person might have died a violent or unnatural death

The person might have died in prison or police custody

If the Coroner holds an inquest

The Coroner may issue an interim death certificate to register the death and facilitate funeral arrangements. Once the inquest has concluded, you will receive the final death certificate from the Registrar. Please do not worry, you will be supported and guided through the process.

Bolton, Salford, Wigan and Leigh
District of Greater Manchester West Coroner's Service
Tel: 01204 338 799
Email: coroners@bolton.gov.uk

Rochdale, Oldham and Bury
District of Greater Manchester North Coroner's Office
Tel: 01706 924 815
Email: coroners.office@rochdale.gov.uk

Hospital Post-Mortems

In certain circumstances, the hospital doctor may ask if a post- mortem can be carried out if they feel that it may add to the understanding of how the patient died and help the future treatment of patients with similar illnesses. This will only be conducted with the family's agreement. A doctor will ask to speak to you and your family should they wish to proceed. These differ from post-mortems requested by the Coroner.

Statement of Intent and role of the Police in Community deaths

A Statement of Intent is a document sometimes used by the health care professionals looking after your loved one. This document, if used, is completed by the GP and lets the Funeral Directors and the nurses looking after your loved one know that the GP knows the cause of death and will discuss with the Medical Examiner as long as there are no concerns after death.

If death occurs during GP's usual working hours, you should contact the GP practice for advice and support on next steps for arranging the MCCD.

If a death occurs 'out of hours', the out of hours District Nurses or GPs will contact the local police as a formality. The police may attend the property. This is normal procedure and nothing to worry about - the police will be able to answer any questions you may have at this stage.

Arranging to see your loved one

After your loved one dies in hospital, they will be transferred to the hospital mortuary and cared for by the mortuary team. Our mortuaries have special rooms set aside, specifically for you to visit your loved one. If this is something you would like to do, please telephone to request an appointment. Unfortunately, sometimes for reasons beyond our control there may be circumstances when this is not possible, and this will be explained to you.

Fairfield General Hospital and Rochdale Infirmary
Rochdale Old Road, Bury, BL9 7TD
Hospital Mortuary telephone number: 0161 778 3630
Opening Times: Monday to Friday 8am - 4pm

The Royal Oldham Hospital
Westhulme Street, Oldham, OL1 2NH
Hospital Mortuary telephone number: 0161 627 8115
Opening Times: Monday to Friday 8am - 4pm

Salford Royal Hospital
Hospital Mortuary telephone number: 0161 206 4482
Opening Times: Monday to Friday 8am - 4pm

Keepsakes

In the hospital the staff caring for your loved one can arrange keepsakes such as lip/hand and footprints and/or locks of hair from your loved one for you to keep. You may wish to take photographs or in some circumstances, a hospital photographer can be arranged. Talk to the staff caring for you and your loved one who will be able to support this and/or make arrangements.

We also have pairs of knitted hearts and teddy bears, one of which is given to and remains with your loved one, and the matching one is given to you to keep.

In the community some District Nursing Teams and Care Homes may be able to offer keepsakes of your loved one, such as handprints or a lock or hair. This may also be able to be provided by your chosen Funeral Director.

Please tell the staff caring for your loved one if you would like any keepsakes.

Organ and Tissue Donation

When someone dies in hospital or at home, it may be possible to donate organs or tissue (tissue donations can include eyes, heart valves, skin, bone and tendons) for transplant or research.

Organ Donation will not be possible if your loved one has died at home

Tissue Donation normally happens up to 24 hours after someone has died. Sometimes it is possible to donate up to 48 hours after death. Donation may improve the quality of life for others, as many as 50 people can be helped by the donation from one person

Only tissues for which you have given permission will be donated

Donation will not delay any funeral arrangements

The donor is treated with respect and dignity

The specialist team will ensure that the donor maintains a natural appearance after donation

You may see your loved one after donation, if you wish

Salford Care Organisation
At Salford Royal Hospital referral to the NHS Blood and Transplant service (NHSBT) is automatic and if your relative/ loved one is eligible you will receive a call from a Bereavement Specialist Nurse or a Tissue Donation Specialist Nurse to discuss the option of tissue donation.
Bury, Rochdale and Oldham Care Organisations

At Bury Rochdale and Oldham Hospitals please discuss this with the nursing staff who may make the referral on your behalf. If you would want to speak to a Specialist Nurse regarding:

Tissue Donation: please call 0800 432 0559
Organ Donation: please call switchboard on 0161 624 0420 and ask for the Organ Donation Specialist Nurse.

Community

District Nurses can discuss Tissue Donation and referral to NHS Blood and Transplant (NHSBT) and refer with next of kin's consent.

Whole body donation

If your loved one wished to donate their body to science, they should have made their wishes known in writing (and witnessed) in life and informed either their next of kin or the executor of their will if this is not the same person.

Bereavement Support

The Bereavement Service Specialist Nurses can provide support to address what matters to you in the immediacy of your loss. They are available for those families who may need support following bereavement in the hospital and occasionally those who have died suddenly in the community. They are not counsellors but offer a safe place to discuss your feelings. Alternatively, within the service there is a dedicated Bereavement Trainer for children and families. They provide support to those who have experienced the death of a significant person who are under the age of 18 years.

You can access support directly via the Bereavement Team or through your GP/Family doctor.

Fairfield General Hospital and Rochdale Infirmary - Swan Suite Bereavement Centre
Entrance 3
Telephone number: 0161 778 3859
Opening hours: Monday to Friday: 8.30am - 4.30pm

The Royal Oldham Hospital - Swan Suite Bereavement Centre
Chalmers Keddie Building
Telephone number: 0161 627 8321/8322/8323
Opening hours: Monday to Friday: 8.30am - 4.30pm

Salford Royal Hospital - Pam Woods Suite
Telephone number 0161 206 5175
Opening hours: Monday to Friday: 8am - 4pm

Please note that these offices are closed on weekends/bank holidays.

Registering the Death

The Medical Examiner Service will guide you to register the death. By law a death must be registered within five days of the Registrars receiving the MCCD, this includes weekends and bank holidays unless HM Coroner is investigating the circumstances leading to the death.

Where do I register a death?

A death must be registered in the district in which it happened. You cannot register a death by telephone you will need to arrange an appointment to attend the Register Office in person.

Register Offices appropriate to our Care Organisations

Bury Register Office - 0161 253 6026
Town Hall, Knowsley Street, Bury, Lancashire, BL9 0SW

Oldham Register Office - 0161 770 8960
Chadderton Town Hall, Middleton Rd, Chadderton, Oldham OL9 6PP

Rochdale Register Office - 01706 924784
Number One Riverside, Smith St, Rochdale OL16 1XU

Salford Register Office - 0161 793 2500
Civic Centre, Chorley Road, Swinton, Salford M27 5DA

They will hand you the death certificate at your appointment. After your appointment they will scan your green form to the undertakers of your choice. It would be helpful if you could decide on your Funeral Director prior to completing the registration.

The registrars will require the following information:

Full name of your loved one and any previous names used

Date and place of birth of your loved one

Your loved one's last address and occupation

Full name and occupation of a surviving or late spouse or civil partner

Whether your loved one was in receipt of a pension/allowance from public funds

You may want to find the birth certificate, marriage certificate, passport etc to help with the registering process. If you're unable to get the legal documentation, ask family members to clarify the information.

Tell Us Once is a service that lets you report a death to most government organisations, in one go, for example HMRC, DVLA, passport office etc. A registrar will explain the 'Tell Us Once' service when you register the death.
https://www.gov.uk/after-a-death/organisations-you-need-to- contact-and-tell-us-once#content

They will either:

Complete the Tell Us Once service with you

Give you a unique reference number so you can use the service yourself online or by phone

The registrar will give you a number to call. This includes a video relay service for British Sign Language (BSL) users and Relay UK if you cannot hear or speak on the phone.

Arranging and paying for a Funeral

Before making any arrangements with a Funeral Director, we suggest you look through the records of the person who has died, as they may have already paid for a funeral whilst they were alive. Should there be no arrangements already made, you may approach a Funeral Director of your choice at any time. They will be unable to make any firm arrangements until the death has been registered or the Coroner has arranged for the Interim Death Certificate to be given.

Funerals can be expensive and there are a wide range of options you can choose from. Your Funeral Director should be able to advise you further on these. It is up to the person making the arrangements to pay the bill for the funeral. You could get a Funeral Expenses Payment (also called a Funeral Payment) if you get certain benefits and need help to pay for a funeral you are arranging.

Your Funeral Expenses Payment will be deducted from any money you receive from the person's estate. The estate includes any money or property they had, but not a house or personal things left to a widow, widower or surviving civil partner.

You should notify the bank as soon as possible after a person dies. Many banks now offer a bereavement service that can help you, as it is also sometimes possible to access money in the persons account to pay the funeral costs. You should not attempt to use a person's credit or debit cards as to do so is an offence in law and you may be prosecuted.

The hospital cannot assist in arranging or funding a funeral. Jobcentre Plus may give funeral payments through the Social Fund to those who meet certain criteria (low income). The funeral payment covers basic expenses such as burial or cremation fees, the cost of the coffin. There may be a significant difference between what you are entitled to and how much a funeral will cost.

For details on claiming government bereavement support payment, call DWP on 0800 055 66 88 or visit your local Jobcentre plus office.

UK Government Bereavement Service

Telephone: 0800 151 2012 Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 151 2012
Available Monday to Friday 8am to 6pm.
https://www.gov.uk/funeral-payments

The government's Social Fund and Bereavement Benefit may not be the only form of financial support available to you if you need to cover the cost of a funeral. Charities will often hold an excess to help the families of the deceased, particularly those who have succumbed to a specific illness. https://funeralcostshelp.co.uk/blog/charities-help-funeral-costs/

Coping with grief

Every person feels differently when a loved one dies. There are no right or wrong ways to feel after their death. Some people prefer to deal with their feelings on their own, whilst others seek support from friends; from a person or a group of people who have had similar experiences of grief; or from professionals such as Bereavement Specialist Nurses, GP, Psychologist or Counsellor.

Emotions following bereavement may include shock and disbelief, loss, guilt and regret, injustice, envy, anger, loneliness, depression and relief.

You may experience physical effects following a bereavement which may include sleep disturbance, loss of appetite, exhaustion, restlessness, anxiety and panic, inability to cope, loss of interest, irritability and tearfulness.

What is important is that should you feel you need support in coming to terms with your bereavement, this is normal and available to you.

Emotional, Spiritual and Religious Needs

At this time, you or your loved ones may wish to have your beliefs, religious or non-religious, spiritual, cultural or emotional needs supported. Chaplains can provide advice on how to fulfil cultural and religious requirements before and after death, and support patients and their loved ones with prayers, religious care, or non-religious rites of passage when death is imminent, or immediately afterwards.

When a loved one or someone we know dies, we may need someone to talk to. Often this support comes from family and friends, though sometimes it helps to talk to someone who is an independent individual.

Grief and loss can also raise spiritual and/or religious concerns. At times what you experience may be different to that of your family or friends and you may want to speak to someone to discuss this.

Healthcare Chaplains can listen confidentially, without judgement and with kindness. They are ready to support you and your loved ones through this time. They are also able to support, listen with compassion and provide sensitive advice/guidance depending on what you require.

For further information regarding emotional, spiritual and belief- based support please contact the Chaplaincy and Spiritual Care Department:

Fairfield General Hospital, Rochdale Infirmary and Floyd Unit
Link Corridor, near Pharmacy
Telephone: 0161 778 3568 or via Switchboard 0161 624 0420

Royal Oldham Hospital
Chaplaincy Dept, Chalmers Keddie, Royal Oldham
Telephone: 0161 627 8796 or via Switchboard 0161 624 0420

Salford Royal
Chaplaincy and Spiritual Care Level 3 Hope Building
0161 206 5167 or via switchboard 0161 789 7373
Please note that these offices are closed on weekends and bank holidays.
Wills and probate

You might need to apply for probate and pay Inheritance Tax before you can deal with the property, money and possessions (the 'estate') of the person who died.

If the person who has died has made a Will, it will name an Executor who is the person responsible for making sure that instructions in the Will are carried out. The process of dealing with a person's belongings after they die is called Probate. The Executor may need to obtain an official document known as a Grant of Probate which legally allows them to deal with the deceased`s Estate (anything belonging to the person who has died). This is available from the local Probate Registry.

If the person did not leave a will, the most 'entitled' person can apply to become the administrator of the estate. This is the closest living relative - normally the husband, wife or civil partner (including if you were separated) followed by any children 18 or over (including legally adopted children but not stepchildren).

For further information contact

Probate Call Centre Telephone: 0300 303 0648
Monday to Friday, 8am to 6pm Closed on bank holidays
Email: contactprobate@justice.gov.uk

You can seek the help of a solicitor in such matters, but this is up to you.

Age UK also runs a free will advice service for people over 60. For further details and an information pack please call 02072 2391965.
Web address: www.ageuk.org.uk

Questions and Concerns

During the time a person dies, it is difficult to take in all the information you are given. It can help with the grieving process if you do have any questions or concerns about your loved one's treatment. You will have the opportunity to discuss your loved one's care with either the Coroner's Office or the Medical Examiner Office, dependent on which process is being followed.

This can be straight away, but it is also common that people only think of things they would like to ask once they have dealt with the busy period following a person's death. If you do have any questions or concerns, you can arrange to speak to a senior member of staff yourself, for example a Matron or Consultant.
This can be facilitated by PALS.

Patient Advice & Liaison Service (PALS) who are there to help.
Telephone: 0161 778 5665

Sudden or Unexpected Death of a Child

If a child aged up to 18 years dies suddenly or unexpectedly then a team of senior doctors and nurses will be involved.

This team will work with the Coroner's Office to sensitively investigate the cause of death and to support the bereaved family and siblings. The Bereavement Services Team will provide the family with emotional support during and after this tragic time. The responding team is led by children's doctors, a senior police officer as well as a Coroner's Officer acting on behalf of the Coroner. When the team are made aware of a child's death, they will arrive at the hospital. The team will sensitively explain the investigation process to the family and what will occur over the next few weeks. They will support the family in arriving at an understanding of why their child has died.

Support

After the death of your child, you can stay with your child for a period of time. Some families may wish to have a brief ceremony or blessing regardless of religion, and this can be arranged. Where possible, you will be offered the choice to accompany your child to the entrance of the mortuary with a member of nursing staff. There are special rooms in the mortuary specifically for relatives to see their loved one. Please ring to make an appointment.

At the loss of your child the grief felt can make everyday life feel lonely and difficult and you may not know how to cope. Most people feel a variety of emotions. Friends and family may provide support at this time. Specialist organisations who provide support to bereaved parents and siblings are listed at the end of this leaflet.

How to explain death to a child or young person

Talking to your children about death can be difficult, especially when you think you do not have all the answers. Children typically may ask practical questions rather than speak about their feelings. They require honest information in a language that they understand and often this must be reiterated on a frequent basis. At times children can appear to accept the death of a loved one but later become upset. This can be distressing for adults, but children must be given a chance to display their grief in their own time. Children will have similar feelings to adults following the death of a loved one.

Support for child funeral costs (Children's Funeral Fund for England)

The Children's Funeral Fund for England can help to pay for some of the costs of a funeral for a child under 18 or a baby stillborn after the 24th week of pregnancy.

It is not means-tested, what you earn or how much you have in savings will not affect what you get. The burial or cremation must take place in England.

What the fund covers

The Children's Funeral Fund for England can help pay for the:

Burial fees

Cremation fees, including the cost of a doctor's certificate

Coffin, shroud or casket

Money matters

As well as the costs of arranging a funeral, the loss of a loved one can also cause money worries, so it is a good idea to check that you are eligible for any benefits you may be able to claim, including those for people whose loved one has recently died. If you find that you now have less money coming in, you may also be entitled to Tax Credits/Universal Credit.

For further information and advice on such matters, you may wish to speak to Citizens Advice Bureau. Details of your local office should be in your local telephone book. If you have access to the internet, you can visit their website: www.citizensadvice.org.uk

Practical Help

Sometimes the person who has died is the person you may have relied on for help and support with your day-to-day activities.
Social Services can assist in providing help for older people or people with a disability, so you are able to continue to manage in your own home.

You can contact your local Social Services to arrange an assessment and you may be able to get help with services such as: Home Help to assist with general household jobs; Home Care for aid with things like bathing & dressing; Meals on Wheels and social activities such as clubs and day centres.

For further information, speak to the Social Services Department at your local council.

Carers

The death of a loved one can sometimes mean that you become more involved in the care of another, that the person who has died previously looked after. Being a carer can affect people's lives in different ways. Some people decide to reduce hours or even give up work which can have a financial impact. Looking after someone can also affect a person's health. Support is available especially for Carers.

As well as help from Social Services, you can get help, advice and support from Carers' groups in your local area.
Helpline 0808 808 7777 from Monday to Friday, 9am - 6pm
Email advice@carersuk.org
Website https://www.carersuk.org/help-and-advice/get-support/ local-support

Stopping unwanted mail

The Bereavement Register is an organisation that will attempt to stop you receiving unwanted mail for the person who has died. By registering with the free service, the names and addresses of the person who has died are removed from mailing lists, stopping most advertising mail within as little as six weeks.

Tel: +44 (020) 7089 6403
Email: help@thebereavementregister.org.uk
Office Hours: Monday - Friday: 9am - 5.30pm
Weekends and bank holidays: Closed
https://www.thebereavementregister.org.uk/

Consider deactivating a social media account

Social media pages can give great comfort after the death of a loved one, however, it can also cause distress and you may want to close accounts.

Facebook
Currently there are 2 options:

Delete the account: To delete, go to settings-security-click Legacy Contact, then request account deletion. You will need a copy of the death certificate

Memorialise the account: This keeps the account active, but it will no longer be searchable, accept new 'friends' nor appear in 'people you may know' boxes, nor can anyone log into the profile

Linked In
You can close an account if they have basic personal information plus, a link to their obituary and the name of the company they last worked for. http://www.linkedin.com/help/linkedin/ask/ts- rdmlp

TikTok
https://support.tiktok.com/en/my-account-settings/deleteaccount- en

Support Organisations and Contacts

24 Hour support lines:

Samaritans - 116 123 (UK) - For anyone at any time for any reason

Childline - 0800 1111 - Support for 18 years & under & relatives

Silverline - 0800 470 8090 Support for the over 50's

For Grieving Adults:

Greater Manchester Bereavement Service
Telephone - 0161 983 0902
Available - Monday to Friday 9am to 5pm (except bank holidays) and Wednesday 9am to 8pm
Website - https://greater-manchester-bereavement-service.org.uk/
Website has an interactive map of services in the area

Sudden Bereavement Helpline
New helpline offering regular support, guidance and signposting during the crisis - for any family where death may have felt sudden or too soon.
Website - www.sudden.org
Telephone - 0800 2600 400

Care Concern Bereavement Loss & Counselling
Telephone - 07598 685745
Email - care.concern@hotmail.co.uk

Cruse Bereavement Loss & Counselling
Telephone - 0808 808 1677
Email - manchester@cruse.org.uk

DrugFam
Drug and Alcohol addiction - available between 9am and 9pm seven days a week.
Telephone - 0300 888 3853

Salford Palliative Care Bereavement Counselling Service
Telephone - 0161 206 2362 (person must have a Salford GP)

For Grieving Adults - Experiencing Child Loss:

Child Death Helpline
For those affected by the death of a child at any age (including adult children)
Website - www.childdeathhelpline.org.uk
Telephone - 0800 282 986
Email - contact@childdeathhelpline.org

Compassionate Friends for Bereaved Parents
Telephone - 0345 123 2304
Email - helpline@tcf.org.uk and info@tcf.org.uk

Reuben's Retreat
For bereaved parents and siblings
Telephone - 01457 680 023
Website - https://www.reubensretreat.org/
Email - enquiries@reubensretreat.org

Stillbirth & Neonatal Death Society (SANDS)
Telephone - 0808 164 3332
Email - helpline@sands.org.uk

For Grieving Children:

Child Bereavement UK
Website - www.childbereavementuk.org/
Telephone - 0800 02 888 40
Email - support@childbereavementuk.org

Childline
Website - www.childline.org.uk
Telephone - 0800 1111

The Gaddum Centre
Telephone - 0161 834 6069
Website - www.gaddumcentre.co.uk
Email - info@gaddum.co.uk

The Grief Encounter
Telephone - 0208 371 8455
Website - www.griefencounter.org.uk
Email - support@griefencounter.org.uk

Hope Again
For young people Telephone - 0808 808 1677
Website - www.hopeagain.org.uk
Email - hopeagain@cruse.org.uk

Rainbows Bereavement Support GB For parental and school support
Telephone - 0161 624 2269
Website - www.rainbowsgb.org
Email - rainbowsgb.dc@btconnect.com

Winston's Wish
For bereaved children Telephone - 08088 020 021
Website - www.winstonswish.org.uk
Email - ask@winstonswish.org

Listed are national organisations for support, if you require any help with these or some more local signposting/referrals to where you live, please contact the bereavement nurses.

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Find information

We share up to date, practical information, evidence and resources to support you in your work with patients, carers and families. We review and update these resources regularly.

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Find information - Greater Manchester Palliative and End of Life Care

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Who should read this leaflet?

The purpose of this document is to provide an aid to Muslim patients and their families about personal needs and preferences at this difficult time.

Key Messages:

* To provide a brief overview of Muslim practices and requirements around end of life care and death
* To be a simple reference at this most difficult time of death

Emotional support and religious care

It can be challenging receiving difficult news, facing times of uncertainty as your loved one is approaching their end of life.

The Chaplaincy and Spiritual Care Team provide support, advice and resources to patients, relatives, and staff members during this difficult time. If appropriate or requested, the Muslim Chaplain can take du'a (prayers) or read chapters of the Qur'an.

Chaplains and volunteers visit the wards regularly. Between general visits, when urgent please ask a health care professional to contact the Chaplaincy and Spiritual Care Team. As well as supporting people, the Chaplaincy and Spiritual Care Centre has other resources available, such as:

A prayer room, ablution facilities, copies of the Qur'an, Qur'an cubes, prayer mats, tasbih, hijab and other items are usually available if required

Volunteer Imams lead Jumu'ah

The Muslim chaplain, Imam and/or volunteers can read scripture and or say prayers if appropriate and requested.

Please refer to helpful contacts to find the location of prayer rooms across the Northern Care Alliance.

When death is imminent

As a Trust we understand within the culture of Islam, death is seen as a natural event and a transition from the worldly life into an eternal life, "every soul shall taste death" (Qur'an). It may be important for patients and their loved ones to:

Speak with staff about care, treatment, and support needs

Discuss their needs and preferences post-death to prepare for a swift burial if possible

You may find the support of the Muslim Chaplain is important in saying End of Life Prayers, having needs acknowledged and working with staff to help meet these where reasonable, legal, and practical to do so

To ensure efficient communication during this difficult time, it is important to have the contact details of next of kin and, if necessary, one other key person

The role of the family and loved ones

As a Trust we appreciate that should death occur in the company of family and loved ones, it is recognised that this is centered on your involvement to complete rituals of dying and the remembrance of God.

Families might want to consider the following:

Gathering around your loved one to help them turn their thoughts to Allah/God

Recite the Shahada or play a recording of it to the patient. Qur'an Cubes are normally available to all wards

Remind your loved one of the good things that they have done in their life, reinforcing hope in the Mercy of Allah/God, and seeking his forgiveness

Prompt your loved one to repeat the words of faith as their last words. Sura 36 (Yasin) is often recited to ease the pain of death

If this support is what the patient wants, then the staff should enable this as fully as possible

There may be difficulties of space and privacy, for example, staff will seek to sensitively support the patient and their loved ones through any difficulties. Staff and relatives should work together with relevant departments such as Chaplaincy and Spiritual Care Team, Palliative Care Team and Bereavement Service to enable the best care possible.

At the time of death

As death approaches, the Chaplaincy and Spiritual Care team will contact the Muslim chaplain, they will be given facilities to assess and perform the usual Islamic rites. These include assisting the person to recite a declaration of faith (Shahadah), reciting chapters from the Qur'an and praying for the peaceful departure of the soul.

As you are aware, your loved one should be turned onto the right side facing the direction which Muslims turn while offering daily prayers and is considered by them to be the holiest place on Earth. Alternatively, the patient may be laid straight with their feet pointing towards Qibla.

Health care professionals are required to remove all needles and catheters unless the death is being referred to the coroner in which case these must be left in place. At the time of death, to maintain patient dignity, a relative may wish to request a member of staff to do the following:

Give the families (if available) the choice to undertake or be involved with washing the body

Handle the body gently and prepared for burial in a specific manner

If the family wish to bind the jaw, then advice should be sought from the Chaplaincy and Spiritual Care team who will contact the one of the Muslim Chaplains

Remove jewellery if possible (after being discussed with a member of staff)

Turn the patient's head to the right

Cover the deceased body with a sheet. We would encourage family members to cover the hair with a headscarf as appropriate

Contact the Chaplaincy and Spiritual Care team so the Muslim Chaplain can make arrangements for the ritual practices if family aren't able to attend the above

Facilitation of burial is to take place as soon as possible - if this is not possible the reasons will be explained to you by a member of staff.

Following death

The Trust are aware of the requirement to bury the deceased the same day if possible. To initiate swift processing, it is necessary to know who is responsible for helping to facilitate this.

People to be contacted

A doctor (attending practitioner) will be needed to certify death.

In hospital this will be the patient's doctor or Registrar. At home this will be the patient's GP, if the GP was the last doctor to treat the patient. The doctor will provide a Medical Certificate of the Cause of Death (MCCD). If the patient died at home, it will be the patient's GP who must sign this certificate. Before a death certificate can be issued a review of all deceased patients care is required by the Medical Examiner Office or Coroner.

Please ask staff on guidance and information around the Medical Examiner Team.

Medical Examiner Office is open between 8am and 4pm Monday - Friday Saturday and Sunday 9.30am to 11.30am.

The MCCD will be emailed to the registrar. The deceased's passport and either their NHS medical card or their birth and marriage certificates are usually required for the Registrar of Deaths at the Register Office in the area that the patient died.

Please refer to the Important information for Bereaved relatives' NCA leaflet (PI_C_1352) for further information regarding Registrar/Coroner/Medical Examiner details.

Funeral costs

You may be aware some Muslims pay regularly into a 'burial/ death committee'. This enables the funeral to be arranged and paid for by the Mosque or privately within a group of people. If there is no such arrangement the cost must be met by the deceased's estate or their family.

If it is evident that there is insufficient money in either the estate or the family's capacity to pay, this may be covered by the Muslim community as an act of charity.

If the deceased or their family is on Income Support there may be help available, this would only apply for burials within the UK. The Department for Works and Pensions can be contacted for further information. Any claims must be made within 3 months of the burial.

Get help with funeral costs (Funeral Expenses Payment): https://www.gov.uk/funeral-payments/how-to-claim

Living Wills

The Next of Kin is most likely to know the wishes of the deceased and will legally be the person who makes the decisions.

A living will and/or a statutory declaration can be made by the patient. This is where 'advanced decisions on medical treatment and burial' are made, and allows a person to inform medical staff, carers, and the family how they wanted to be treated both medically and when they die.

This can be difficult to discuss but it avoids conflicts regarding treatment and the funeral.

Organ donations

There are different schools of thought in Islam regarding this sensitive issue. There is a significant opinion amongst Muslim Jurists that organ donation is allowed as it is done to preserve life. The Chaplaincy and Spiritual Care Team can support through this process if required.

Anyone wishing to be an organ donor would be well advised to obtain a donor card and inform their family. Should you require any further information please request to speak to the organ or tissue donation specialist nurses within the hospital.

Stillbirths and miscarriages

If baby of any gestation is born alive and dies shortly after birth, within 28 days, this is known as neonatal death. The baby should be washed, shrouded, and covered with a clean cloth to be given a funeral and buried.

With a miscarriage under 24 weeks the baby should be shrouded and buried. The NCA hospitals currently only cremate neonatal babies. Should parents wish to arrange a private burial they should explain their wish to do so to the medical staff providing care. (Please contact the Chaplaincy and Spiritual Care Team).

If the baby is born with no signs of life (stillbirth), the baby should be shrouded and buried.

Babies delivered over 24 weeks with no sign of life must be registered at the local register office.

For all babies born with any signs of life who then die shortly after birth, their birth and death must be registered.

Helpful Contacts

Chaplaincy and Spiritual Care Departments
https://www.northerncarealliance.nhs.uk/patient-information/ chaplaincy

BRO (Bury, Rochdale & Oldham)

Bury and Rochdale- 0161 778 3568

Oldham - 0161 627 8796
spiritualcareteam.referrals@nca.nhs.uk

Salford - 0161 206 5167
chaplaincy.salford@nca.nhs.uk

Urgent or out of hours
When urgent please contact the hospital Switchboard and ask for the on-call Chaplain to be contacted.
Salford - 0161 789 7373
Oldham, Bury or Rochdale - 0161 624 0420

Register offices

Bury Register Office
Town Hall, Knowsley Street, Bury, BL9 0SW Tel: 0161 253 6026
https://www.bury.gov.uk/births-deaths-and-ceremonies/register- office

Oldham Register Office
Chadderton Town Hall, Middleton Road, Chadderton, Oldham, OL9 6PP.
Tel: 0161 770 8960
https://www.oldham.gov.uk/info/200129/deaths/1887/ register_a_death registrars@oldham.gov.uk

Rochdale Register Office
Number One Riverside, Smith Street, Rochdale, OL16 1XU Tel: 01706 924 784
https://www.rochdale.gov.uk/deaths-funerals-cemeteries/ registering-death

Salford Register Office
Salford Civic Centre, Chorley Road, Swinton, Salford, M27 5DA Tel: 0161 793 2500
https://www.salford.gov.uk/births-marriages-and-deaths/ dealingwith-a-death/registering-a-death/ registeroffice@salford.gov.uk

Medical Examiner (ME):

Office hours are 8:00am - 4:00pm Monday to Friday
Salford Care Organisation - 0161 206 8168
Oldham Care Organisation - 0161 778 5701
Bury and Rochdale - 0161 778 2122.

Out of Hours Service operates Saturday and Sunday and Bank Holidays (excluding Christmas Day and Easter Sunday) 09:30am - 11:30am. ME's will contact relatives directly at a weekend within the working hours.

Prayer rooms are situated in:
For Jumu'ah prayers the Trust will endeavour to provide extra space beyond this Prayer Room.

Salford Care Organisation
Level 3, Hope Building

The Royal Oldham Hospital
D Block Building (Between the Garden entrance and Lucy Pugh)

Fairfield General Hospital
Next to the Peace Garden (from the main entrance follow the signs for Pharmacy).
For Friday (Jumu'ah) Prayers there is extra space available to colleagues on the Ground Floor of Fairfield House. The second Jumu'ah takes place in the smaller room next to the Peace Garden and is accessible to all.

Rochdale Infirmary
Level D (from the main entrance follow the signs for the prayer room)

For Jumu'ah prayers the room adjacent may also be used for extra space.

Bereavement Services Contacts

Bereavement Services - Contact hospital switchboard

Children of Jannah - Child Bereavement support for families
0161 4805156

Child bereavement UK
www.childbereavementuk.org

SANDS - Still birth and Neonatal Death Society 0808 164 3332
helpline@sands.org.uk
www.uk-sands.org

Cruse Bereavement Care
0808 808 1677
www.cruise.org.uk

Muslim Bereavement Support Service (MBSS)
020 3468 7333
info@mbss.org.uk
www.mbss.org.uk

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End of Life Care - End of Life Care for Muslims Patients

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Information on End of Life Care for Muslims Patients

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The Gold Standards Framework (GSF) is a registered charity and has been the UK's leading training provider for generalist frontline staff in caring for people in the last years of life for over 25 years. GSF is a practical and evidence-based end of life care improvement programme.

Our aim is to enable a 'gold standard' of care for everyone, with any condition, in any setting, given by any care provider, at any time in a person's last years of life.

We want to ensure people live well before they die and die well in the place and manner of their choosing. Our vision is to ensure that every person caring for those in their final years of life is trained and accredited to GSF standards to deliver gold standard care. ​

We also want larger organisations and integrated care systems to take a population-based view of end of life care, and use GSF to improve whole system care. ​People in the last stage of their lives need a personalised and integrated approach to their care to enable them to live well and die well. We want health and care systems to proactively identify and actively support all people in their final years of life, maximising community resources, whilst reducing crises and over use of hospitilisation.

For over twenty five years, GSF has helped teams in all settings provide improved and proactive care, enabling people to live well until they die. Many thousands of doctors, nurses and carers have received GSF quality improvement training, and we are proud to have awarded GSF Accreditation to health and social care organisations across the country who have demonstrated that quality end of life care is embedded within their organisations. Many organisations have also gone through Re-Accreditation, receiving the GSF Platinum Award, demonstrating sustainability. The GSF Quality Hallmark Award is a kitemark for quality care.

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Welcome to the Gold Standards Framework website...