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My internship at Gapura Angkasa YIA's passenger service department was an immersive introduction to the world of aviation ground handling. From day one, I was involved in assisting passengers with check-in, boarding, and baggage handling. The fast-paced environment required me to be quick on my feet and adaptable to various situations. I learned the importance of providing excellent customer service, even under pressure, and gained valuable skills in communication and problem-solving.

One of the highlights of my internship was the opportunity to interact with people from all walks of life. I assisted passengers with diverse needs, from families traveling with young children to elderly individuals requiring special assistance. This experience taught me the importance of empathy and cultural sensitivity in providing a positive travel experience. I left Gapura Angkasa YIA with a deeper understanding of the aviation industry and a strong desire to pursue a career in customer service.

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During my On-the-Job Training (OJT) in passenger services, I gained valuable opportunities to understand airport operations firsthand. I learned about passenger check-in procedures, baggage handling, and strict travel document verification. Direct interaction with various types of passengers was a very educational experience. I was also trained to use computerized flight systems for boarding and gate management. This experience broadened my perspective on the importance of accuracy and speed in passenger service.

The biggest challenge during OJT was dealing with passengers with various complaints or special needs. I learned how to remain calm and professional in handling difficult situations, such as flight delays or lost baggage. The ability to communicate effectively and with empathy became the main key in providing excellent service. This experience not only honed my technical skills but also significantly improved my interpersonal skills. OJT in passenger services truly shaped me into a more prepared and competent individual in the aviation industry.

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During my two months of On-the-Job Training (OJT) at the Sonobudoyo Museum, I gained valuable experience in tourism services and museum management. My daily activities began with being a gallery sitter in each room and floor of the museum, ensuring the comfort and safety of the collections on display. Additionally, I had the opportunity to assist with ticket sales transactions and check visitor tickets in the building, which taught me how to interact with various types of tourists in a friendly and professional manner.

The most memorable experience was when I was given the chance to assist with batik workshop transactions and eventually passed the guide certification exam to become a local guide. From there, I could directly accompany visitors on museum tours, explaining the collections, history, and culture within the museum. Not only did it enhance my communication skills, but it also expanded my knowledge of Javanese history and Indonesian culture. This OJT made me increasingly appreciate the importance of museums as both educational centers and cultural tourism destinations.💫

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The morning sun greeted my arrival at Yogyakarta International Airport, the starting point of a new chapter in my journey as an OJT student in the Pasasi Gapura Angkasa department. Every day felt like an adventure. At the check-in counter, I learned many things, from greeting passengers with a smile, checking travel documents, weighing luggage, to ensuring that tickets and boarding passes were in order. Time constraints and high passenger volumes during peak hours presented their own challenges. However, thanks to the guidance of my seniors, I was able to overcome the pressure. They taught me how to communicate effectively, remain calm in the face of problems, and most importantly, provide friendly and sincere service to every passenger.

This experience not only honed my technical skills, but also helped me understand the importance of teamwork. When there were obstacles, such as passengers missing their flights or baggage problems, the entire Pasasi Gapura Angkasa team moved quickly and worked together to resolve them. I felt like I was part of a big family that was always ready to help. This OJT experience gave me a deep understanding of the aviation world, especially in serving passengers. More than just theory, this OJT taught me that friendliness and sincerity in service are the keys to creating a pleasant travel experience for everyone.

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During my internship at Sonobudoyo Museum, I got so many new and fun experiences. At first, I was kinda nervous since it was my first time doing internship in a cultural place, but the staff were super nice and supportive. They guided me patiently and made me feel more comfortable day by day. I even had the chance to guide visitors, explain some of the collections, and answer their random questions. At first, it felt a bit scary, but later it turned out to be really fun and it helped me a lot to improve my confidence. I also learned many new things about Javanese history and culture that I never really knew before.

The most exciting part was when I joined the interactive exhibitions and guided some visitors there. On the fifth floor, there were animations like Ajisaka and Lorong Waktu that told stories about Hanacaraka, Batavia, and Yogyakarta in a cool and creative way. Then on the sixth floor, visitors could try interactive rides that made history feel more alive and not boring at all. I got to explain and accompany them, which made the whole experience more memorable for me. From this internship, I realized that a museum is not only about old objects, but also about education and entertainment. Overall, this experience taught me responsibility, teamwork, and the importance of culture.

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During my On the Job Training at Sriwijaya Air in Yogyakarta International Airport, I was assigned to the passenger service section. I was responsible for assisting passengers with check-in, verifying documents, and tagging baggage. At first, I felt nervous because everything was new, but the staff guided me patiently. I learned how to handle different types of passengers, from those who were in a hurry to those who needed extra assistance. This taught me to be calm and professional in every situation.

I also experienced helping passengers during the boarding process, making sure they followed instructions and went to the right gate. Sometimes, I encountered passengers who had excess baggage, and I observed how the staff explained the additional charges politely. I was impressed by the teamwork among the employees, who supported each other to ensure smooth service. From this OJT, I gained not only technical knowledge but also soft skills such as communication and problem-solving. Overall, the experience was very valuable and motivated me to improve myself in the aviation industry.

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During my on-the-job training (OJT) in the passenger services field, I gained invaluable experience despite not directly handling any systems. I had the opportunity to observe and learn the complete workflow at the airport, from the check-in process and baggage handling to boarding procedures. I was trained to directly interact with passengers, helping them find the right counter, providing flight information, and ensuring they had all the necessary travel documents. This experience sharpened my communication skills, empathy, and attention to detail, enabling me to serve a wide range of passengers calmly and professionally, especially when facing unexpected situations.

Even without system access, I learned a great deal about the importance of team coordination. I saw how every passenger service officer collaborated and coordinated with other departments, such as security and baggage services, to ensure all processes ran smoothly and on time. I also understood how crucial punctuality and discipline are in this role.

This experience proved that technical proficiency is only part of the job. Adaptability, teamwork, and effective communication are the core foundations for providing excellent service in passenger services.

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The OJT experience at the Sonobudoyo Museum was a rare opportunity to learn about Javanese history and culture firsthand. Located in the heart of Yogyakarta, this museum offers an incredible wealth of culture and history.

During my OJT, I had the opportunity to see various museum collections. including the Antiquities Collection, Fine Arts, and Performing Arts. I also explored several exhibition rooms, such as the Introduction Room, Prehistory Room, Classics Room, Batik Room, Shadow Puppet Room, and Wayang Golek Room. The OJT experience at the Sonobudoyo Museum not only provided insight into Javanese culture but also provided the opportunity to interact with a knowledgeable guide. This gave me a better understanding of the values ​​and norms that shape Javanese society.

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Yesterday, I did an on-the-job training at pasasi Gapura Angkasa at Adi Soemarmo Airport. I worked at the check-in counter and boarding gate. What I learned from the on-the-job training was how the real world of work is and how to provide good service to passengers. I also had to manage my time effectively, work quickly, and give my all. I learned how to handle passengers with different personalities and how to be sensitive and proactive. This applies not only to passengers but also to my coworkers.

I completed my OJT for two months, which was my first experience. It helped me understand the outside world. I gained a lot of experience during my OJT. I also realized that the luck of having a good job isn't just about gaining valuable experience. Having good coworkers is also a from of luck.

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During my On-the-Job Training (OJT) at the airport in the passenger services department, I had the opportunity to learn about the daily operations and procedures that ensure a smooth passenger flow. I was involved in tasks such as assisting with check-in, gate operations, lost and found, and providing information on flight schedules and gate allocations. I also helped guide passengers who needed assistance. I personally assisted the staff with delay service if a flight was delayed. This was a valuable experience that taught me the importance of customer service and effective communication in a busy airport environment. One key aspect I learned was handling passenger inquiries and issues with patience and professionalism. Whether facing flight delays, lost baggage, or special requests, I understood the need to remain calm and provide clear solutions. Interacting with passengers from diverse backgrounds also emphasized the importance of cultural sensitivity and adaptability in communication. Working alongside experienced collaborators further enhanced my understanding of airport operations and helped me develop practical skills that will be beneficial in my future career. The OJT experience also gave me insight into the collaborative efforts required across different airport departments to ensure a smooth travel experience for passengers.

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During my On the Job Training at Pelita Air, I was assigned to several departments directly related to passenger service at the airport. At the check-in counter, I was responsible for preparing equipment before the counter opened, such as weighing baggage, labeling baggage according to flight data, and loading baggage onto the conveyor belt. This activity required precision and speed to avoid delays. I also helped passengers with questions about baggage and check-in procedures. In addition, I learned the importance of coordinating with the team to ensure that the process ran smoothly and in accordance with applicable SOP.

At the boarding gate, I prepared the gate equipment and ensured that passengers' baggage was reweighed if necessary. I was also in charge of checking baggage that exceeded the limit or did not comply with regulations, as well as assisting passengers with the boarding process. Next, in the lost and found section, I was in charge of collecting baggage that had been left behind or was problematic, then recording and storing it properly. Meanwhile, in the make-up area, I attach the Make-Up Baggage Checklist to checked baggage to ensure everything is documented. This experience provided valuable insights into the behind-the-scenes operations of an airline. I feel proud to have been part of this important process, even if only temporarily.

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One bright morning, I began my OJT (On-the-Job Training) at Angkasa Pura Adi Soemarmo Airport as an AVSEC officer. My first task was to assist with security checks in the terminal area, ensuring that no prohibited items were brought onto the aircraft. Although I was a little nervous, I was happy to be able to contribute directly to the safety and security of passengers. During the training, I learned a lot about important procedures that must be followed, such as checking carry-on items and monitoring suspicious visitors

In the days that followed, I became more familiar with these tasks. I also had the opportunity to interact with passengers who were waiting in line, providing information about security regulations in a friendly manner. With this experience, I feel more confident in carrying out my duties as an AVSEC officer and am ready to face other challenges. This OJT provided valuable insight into how every small step plays a big role in maintaining flight safety.

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During my on-the-job training in the cargo sector, I gained firsthand experience in learning the entire process of shipping goods from start to finish. I was involved in packing and labeling goods, unloading sacks, and ensuring that all shipping documents were complete and accurate. In addition, I also participated in loading and unloading goods arriving from Surabaya and Yia. This experience was invaluable to me because I was able to understand how to ship goods effectively and efficiently. As a result, I was able to improve my ability to manage shipments.

During my OJT, I also had the opportunity to work with the cargo team in managing shipments. I learned about the importance of effective communication and team coordination in ensuring that shipments run smoothly. Additionally, I also learned how to handle problems that arise during the shipping process. With this experience, I was able to improve my ability to work with the team and manage shipments more effectively. I am very happy to have had the opportunity to undergo OJT in the cargo field, and I will never forget this OJT.

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During my two-month internship at the Sonobudoyo Museum, I gained many valuable experiences. Every day, I was responsible for helping check visitors’ tickets and ensuring that they followed the rules inside the museum. I was also often asked to read out the regulations to visitors before they entered the exhibition halls, so they would clearly understand the code of conduct. In addition, I assisted in the process of making visitor tickets, which gave me insight into the administrative workflow of the museum.

In the middle of the internship, I took a qualification test to become a guide. The test was quite challenging because I had to master the material about the museum’s collections and learn how to present it clearly and engagingly to visitors. After passing the test, I was finally allowed to guide visitors directly. That experience not only boosted my confidence but also enriched my knowledge and communication skills, which will be very useful for the future.

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My on job training at PT Sriwijaya Air, Yogyakarta International Airport, in the passenger handling department, provided me with deep insights into airport operations. I learned about the passenger flow, from arrival to departure. This opportunity allowed me to interact directly with various types of passengers. I also observed how the passenger handling team works together to ensure a smooth process. This experience is invaluable for understanding the dynamics of the aviation industry.

During the On the job training, I was involved in assisting with the check-in and boarding processes. I learned to verify travel documents and provide necessary information to passengers. In addition, I also learned to handle issues such as lost baggage or flight schedule changes. Coordination with other officers was key in completing each task. This experience enhanced my communication and problem-solving skills.

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As a student fortunate enough to do an internship at Angkasa Pura, being placed in the Aviation Security (AVSEC) division was an invaluable experience. My days were filled with learning airport security procedures, from inspecting passenger baggage to monitoring restricted areas. I also had the opportunity to see firsthand how the AVSEC team coordinates with the police and related agencies to maintain airport security and order. This experience opened my eyes to how important the role of AVSEC is in creating a safe and comfortable airport environment for everyone.

During the internship, I not only learned the theory but also practiced in the field. I participated in routine patrols in the airport area, assisted officers in conducting inspections of passengers and baggage, and learned how to operate various security equipment such as X-rays and metal detectors. From this experience, I understood that being an AVSEC officer requires thoroughness, patience, and good communication skills. I am very grateful for this opportunity and hope to contribute to maintaining aviation security in the future.

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On July 1st, I began my on-the-job training (OJT) at Adisutjipto Airport. First, I applied for an airport passport and underwent an on-the-job inspection.

After that, I was introduced to the AMC office and explained how it worked. I was also introduced to the equipment used by AMC. At AMC, I was taught how to fill out logbooks, AMC sheets, and so on.

Every morning, I conducted an inspection of the airside area. Afterward, I filled out an inspection report. If there were any issues on the airside, AMC handled them. I really enjoyed gaining new experience there.

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During my OJT at Yogyakarta International Airport with PT Kokapura AVIA, I was placed in the Lost and Found section for the first month. It was such an eye-opening experience because I learned many new things about baggage handling. I was taught how to do random baggage checks, collect baggage labels, and also take out oversized baggage from the breakdown area. At first, everything felt a bit challenging, but with the guidance of the senior staff, I slowly understood the workflow and became more confident in doing the tasks. I also helped make baggage data both on the computer and manually, which taught me the importance of accuracy in airport operations.

In the second month, I was assigned to the check-in counter. There, I learned how to check in passengers’ tickets, label baggage, and assist in weighing luggage. I was also involved in helping to organize passenger queues and carrying oversized baggage from the check-in counter to the make-up area. This gave me a better understanding of how the front-line service works and how important it is to serve passengers quickly and politely. By the end of my placement, I realized that every role in the airport, whether behind the scenes or in front of passengers, requires teamwork, responsibility, and good communication. Overall, my OJT experience at PT Kokapura AVIA not only gave me technical knowledge but also taught me discipline, service skills, and the value of professionalism

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During my OJT in the cargo department Graha Nusa Pratama, I learned many important tasks related to cargo operations. I was involved in the process of receiving goods and ensuring that everything matched the shipping documents. I also practiced verifying documents carefully to avoid mistakes in the process. In addition, I helped with loading and unloading activities together with the team. These activities taught me to be more detail-oriented and to maintain good teamwork for smooth operations.

I also gained incredible experience serving customers directly and being able to distinguish between hazardous and non-hazardous goods. I also gained more confidence and gained a lot of knowledge during my OJT in cargo.

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During my OJT in the cargo department Graha Nusa Pratama, I learned many important tasks related to cargo operations. I was involved in the process of receiving goods and ensuring that everything matched the shipping documents. I also practiced verifying documents carefully to avoid mistakes in the process. In addition, I helped with loading and unloading activities together with the team. These activities taught me to be more detail-oriented and to maintain good teamwork for smooth operations.

I also gained valuable experience in dealing directly with customers during my OJT. I provided information about cargo rates and explained regulations regarding items that were allowed or prohibited. By serving customers, I developed my communication skills and became more confident. I realized that responsibility is very important in every task given at the workplace. Through this, I learned that good communication and accountability play a big role in achieving success in the cargo department.

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