# data[].attributes.headline
Empathy towards situations you haven’t personally been involved in. 

# data[].attributes.subject
Empathy towards situations you haven’t personally been involved in. 

# data[].attributes.body
accountability

# data[].attributes.headline
Listening more and understanding the customers point of view 

# data[].attributes.subject
Listening more and understanding the customers point of view 

# data[].attributes.body
Responsibility

# data[].attributes.headline
Understanding customers better and being polite at all times

# data[].attributes.subject
Understanding customers better and being polite at all times

# data[].attributes.body
listening
making sure that you understand what the customer is asking for.