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ACTIVITY

I began my internship at Tourism Pahang on Monday, 17 March 2025, reporting for duty at 8:00 a.m.

Mrs. Farhana explained the scope of work, organizational chart, and introduced the staff at Tourism Pahang.

Mrs. Farhana also explained the difference between Perbadanan Kemajuan Bukit Frase (PKBF) and Tourism Pahang (there do difference towards to organization. It is just the same organization, but Tourism Pahang had asset at PKBF).

In the first week I was placed at the Enquiry Counter for a week and then transferred to the promotions department.

Then I was taught how to handle the customers service section and how to handle calls from outsiders.

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HPT 40108 INDUSTRIAL TRAINING REPORT - NUR SABRINA ADIBAH BINTI SAADON (H21A2453)

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DAY 2 - WEDNESDAY             (19 MARCH 2025)

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DAY 2 - WEDNESDAY             (19 MARCH 2025)

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ACTIVITY

On my second day I learn what things to do when coming to the office.

The senior intern shown me place where they put a brochure.

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DAY 3 - THURSDAY             (20 MARCH 2025)

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DAY 3 - THURSDAY             (20 MARCH 2025)

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ACTIVITY

On my third day, I was entrusted with organizing and replenishing brochures, arranging newspaper neatly for visitors.

I even had the opportunity to answer phone calls from both customers and tourists seeking information.

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ACTIVITY

By my fourth day, I confidently handled a call from guest, offering guidance and ensuring their questions were promptly addressed.

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ACTIVITY

On my fifth day, I assisted the staff in preparing for Khatam Al Quran program, contributing to the smooth setup of the event.

I was also entrusted with delivering hampers to key locations including Wisma Belia Pahang, the Pahang State Secretary's office, and the Sultan Ahmad Shah Administrative Centre (PPSAS).

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DAY 6 - TUESDAY               (25 MARCH 2025)

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DAY 6 - TUESDAY               (25 MARCH 2025)

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ACTIVITY

After a week, I was assigned to the Promotions Department, where I began learning practical office skills, including operating the photocopy machine.

I assisted the staff in photocopying important documents in preparation for the next day's meeting.

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DAY 7 - WEDNESDAY              (26 MARCH 2025)

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DAY 7 - WEDNESDAY              (26 MARCH 2025)

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ACTIVITY

I learned how to operate the paper shredder machine, gaining hands-on experience in safely disposing of confidential documents and maintaining proper office procedures.

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DAY 8 - THURSDAY              (27 MARCH 2025)

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DAY 8 - THURSDAY              (27 MARCH 2025)

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ACTIVITY

I participated in a staff meeting to discuss and coordinate preparations for Tourism Pahang's Eidul-Fitr celebration, contributing ideas to ensure a smooth and festive event.

Make a copy of the letter to the engineer, general manager of the public works department to be sent to the relevant department.

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ACTIVITY

Assist staff in preparing letter to be sent.

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DAY 10 - THURSDAY             (3 APRIL 2025)

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DAY 10 - THURSDAY             (3 APRIL 2025)

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ACTIVITY

On my ten day of internship I need to manage information centre and I handled a customer call, providing helpful information and ensuring their needs were addressed efficiently.

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ACTIVITY

I managed incoming calls from guest while performing my regular duties in customer service, striving to provide helpful and pleasant support throughout the day.

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ACTIVITY

I assisted the staff in reviewing and highlighting the attendance records for March, ensuring all entries were accurate and clearly marked.

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DAY 13 - TUESDAY                 (8 APRIL 2025)

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DAY 13 - TUESDAY                 (8 APRIL 2025)

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ACTIVITY

I recorded the official letter into the circular book to ensuring it was properly documented and filed for reference.

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DAY 14 - WEDNESDAY             (9 APRIL 2025)

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DAY 14 - WEDNESDAY             (9 APRIL 2025)

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ACTIVITY

I continued drafting the letter and recorded it into the circular book to ensure proper documentation.

I also had the opportunity to learn filing techniques from a senior intern, gaining hands-on experience in organizing official documents efficiently.

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Example of letter and book record letter.

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ACTIVITY

I recorded each letter in the official letter record book before forwarding it to the respective recipient, ensuring proper documentation and smooth correspondence tracking.

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ACTIVITY

I can scanned an official invitation letter to be sent to several companies, ensuring the document was clear and professionally prepared for distribution.

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ACTIVITY

I organized and filed financial statements systematically to ensure easy reference and proper record-keeping.

Additionally, I recorded a memo into the letter circular book, maintaining accurate documentation of internal communications

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ACTIVITY

I continued recording official letters into the circular book to maintain accurate documentation.

I also made follow-up calls to gather feedback on tourism product signage across Pahang, contributing to efforts to enhance visitor experience.

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Preparation for Tourism Pahang Eidul - Fitr celebration

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DAY 19 - WEDNESDAY             (16 APRIL 2025)

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DAY 19 - WEDNESDAY             (16 APRIL 2025)

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ACTIVITY

I took part in the preparations for Tourism Pahang's Eidul-Fitr celebration, helping to ensure the event was festive, well-organized, and welcoming for all attendees.

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ACTIVITY

I had the opportunity to be involved in Tourism Pahang's Eidul-Fitr celebration, a vibrant event that brought together staff and guest in a joyful and festive atmosphere.

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ACTIVITY

I managed vacancy application forms by organizing, reviewing, and ensuring they were properly filed for the recruitment process.

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ACTIVITY

I conducted a follow-up for the upcoming event scheduled on Tuesday, ensuring all preparations were on track.

Additionally, I recorded an official letter in the circular book to maintain proper documentation and communication flow.

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ACTIVITY

I assisted in the selection and categorization of applications for vacant positions, helping to streamline the requirement process through careful sorting and evaluation.

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DAY 24 - WEDNESDAY            (23 APRIL 2025)

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DAY 24 - WEDNESDAY            (23 APRIL 2025)

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ACTIVITY

I recorded the official letter in the circular book, ensuring it was properly documented for internal reference and smooth correspondence tracking.

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ACTIVITY

During my time at Fraser's Hill, I had the opportunity to learn the fundamentals of housekeeping at Puncak Inn, gaining hands-on experience in maintaining cleanliness and guest comfort in a hospitality setting.

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ACTIVITY

On Saturday morning, I was assigned to learn about the scope of work at The Paddock, gaining insights into the daily operations and responsibilities of the area.

In the evening, the staff guided me on how to effectively give instructions to visitors participating in the archery activity, enhancing my communication and customer service skills.

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ACTIVITY

On Sunday morning, I learned how to assist and serve visitors interested in boat rides at Allan’s Water, ensuring they had a safe and enjoyable experience.

In the evening, I helped manage the mini golf activity, supporting smooth operations and guest satisfaction.

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ACTIVITY

On Monday, I gained valuable insight into the scope of work at the Tourism Pahang office in Fraser's Hill, observing daily operations and understanding the responsibilities involved in managing tourism activities in the area.

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ACTIVITY

I learned how to manage the reception area professionally and gained hands-on experience in handling room bookings, giving me a deeper understanding of front desk operations in a hotel setting.

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ACTIVITY

I answered a call from a tourist and provided helpful information to a foreign visitor about attractions and activities in Pahang, enhancing their travel experience through friendly and informative communication.

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ACTIVITY

I handled incoming calls from customers, responding to their inquiries with clear and courteous communication to ensure a positive experience.

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DAY 32 - WEDNESDAY            (7 MAY 2025)

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DAY 32 - WEDNESDAY            (7 MAY 2025)

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ACTIVITY

I assisted in preparing for the meeting by organizing materials, setting up the space, and ensuring everything was ready for a smooth and productive discussion.

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ACTIVITY

I recorded an official letter in the circular book to ensure accurate documentation.

Additionally, I assisted the development staff by writing down project details, company names, and quotation numbers into the receipts, helping to maintain organized and clear financial records.

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ACTIVITY

I wrote a brief yet informative description about The Dragon Scale Cave to be featured on a promotional poster, highlighting its unique appeal to visitors.

I also assisted in completing important documentation by filling in the quotation number and company details accurately.

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ACTIVITY

I prepared 30 document copies for the Development Department.

Additionally, I assisted in arranging food and setting up the meeting space to ensure a comfortable and organized environment for all attendees.

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ACTIVITY

I assisted with filing tasks for the staff, organizing documents systematically to ensure easy access and efficient record-keeping.

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ACTIVITY

I organized and filed memos to ensure proper documentation and easy reference.

Additionally, I recorded official letters into the circular book, maintaining accurate and up-to-date office records.

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ACTIVITY

I answered a call from a guest, providing assistance with their inquiries in a courteous and professional manner to ensure a positive experience.

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ACTIVITY

I documented the official letter in the circular book, ensuring it was properly recorded for accurate tracking and future reference.

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ACTIVITY

I accurately filled in the necessary information related to the quotation and company details, ensuring all records were complete and well-organized for future reference.

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ACTIVITY

I continued updating the records by filling in detailed information for the quotation and associated company, ensuring consistency and accuracy in the documentation process.

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ACTIVITY

I prepared copies of promotional materials for the upcoming Bird Race event, scheduled for 21st June 2025 at Bukit Fraser.

Additionally, I assisted with filing tasks for the staff, ensuring all documents were organized and easily accessible.

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ACTIVITY

I managed several administrative tasks, including organizing files, recording an official letter in the circular book, and helping to prepare the meeting setup to ensure a smooth and efficient session.

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ACTIVITY

I recorded the letter reference into the official letter record book for proper tracking and documentation.

Additionally, I assisted with filing tasks and documented letters in the circular book to maintain organized records.

I also filled in quotation details along with the corresponding company information, ensuring all entries were accurate and up to date.

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ACTIVITY

I assisted the staff by organizing and filing important documents, ensuring that all records were neatly arranged and easily accessible for future reference.

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ACTIVITY

I organized and filed staff leave forms systematically, ensuring accurate record-keeping and easy access for administrative reference.

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ACTIVITY

I printed and carefully cut meal vouchers in preparation for the upcoming event taking place from 21st to 22nd June 2025, ensuring they were neatly presented and ready for distribution to participants.

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ACTIVITY

I continued cutting the meal vouchers and arranged them in order according to their serial numbers, ensuring a smooth and organized distribution process for the upcoming event.

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DAY 49 - WEDNESDAY           (4 JUNE 2025)

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DAY 49 - WEDNESDAY           (4 JUNE 2025)

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ACTIVITY

I re-checked the meal vouchers to ensure each one matched its serial number and confirmed that the value of RM30 per person was correctly allocated, maintaining accuracy ahead of the event.

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DAY 50 - THURSDAY             (5 JUNE 2025)

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DAY 50 - THURSDAY             (5 JUNE 2025)

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ACTIVITY

I organized and filed staff leave forms to ensure proper documentation and easy future reference.

Additionally, I assisted in preparing for the meeting by arranging materials and setting up the space to create a professional and welcoming environment.

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ACTIVITY

I assisted in preparing for the meeting by organizing materials and setting up the space to ensure a smooth and professional session.

I also helped with filing staff documents, maintaining an orderly and efficient record system.

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ACTIVITY

I filed official letters into the appropriate folders, ensuring all documents were organized systematically for easy access and proper record-keeping.

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ACTIVITY

I answered a call from a guest, providing courteous assistance and addressing their inquiries to ensure a helpful and pleasant experience.

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ACTIVITY

I organized and filed letters systematically by date and month to ensure efficient record-keeping.

Additionally, I answered a call from a guest, offering prompt and courteous assistance to address their needs.

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ACTIVITY

I entered statistical data on tourist arrivals to Genting Highlands into Excel, ensuring accuracy and proper organization for reporting and analysis purposes.

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Tourism Pahang in collaboration with the National Training Week has organized a briefing program related to to ecotourism development strategy.

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ACTIVITY

I assisted the staff in printing posters as part of the preparations for the Bird Race event, scheduled for 21st to 22nd June 2025, ensuring all materials were ready to promote the event effectively.

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ACTIVITY

I recorded the official letter into the reference book, ensuring accurate documentation for easy tracking and future use.

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ACTIVITY

I took part in the preparation for the Bird Race event held on 21st and 22nd June 2025 at Bukit Fraser, assisting with organizing materials and ensuring all necessary items were ready for a successful and well-coordinated event.

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Fill in the information of participants who participated in the photography contest for Bird Race event on 21st and 22nd June 2025 at Bukit Fraser.

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ACTIVITY

I assisted in preparing a designated area for the judges of the photography contest, ensuring a comfortable and organized space for fair and focused evaluation.

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ACTIVITY

I answered a call from a guest, providing courteous assistance and addressing their inquiries to ensure a helpful and pleasant experience.

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ACTIVITY

I organized and filed official letters systematically, then recorded the details into the reference book to ensure accurate documentation and easy future retrieval.

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ACTIVITY

I assisted the staff in completing the price quotation checklist for a tender, ensuring all required details were accurately filled in to support a smooth and compliant submission process.

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ACTIVITY

On that day, I handled filing for several documents and assisted in completing staff leave forms, helping to keep records organized and up to date.

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ACTIVITY

I prepared 26 copies of CIDB, SSM, and PKK documents for the listed companies, ensuring all materials were accurately duplicated and ready for official use.

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ACTIVITY

I prepared four copies of a proposal for the Development Department, ensuring each document was clearly printed.

I made copies of the receipt for the Financial Unit, ensuring the documents were clear and properly prepared for their records.

I handled filing for several documents and assisted in completing staff leave forms.

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DAY 68 - WEDNESDAY            (2 JULY 2025)

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DAY 68 - WEDNESDAY            (2 JULY 2025)

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ACTIVITY

I organized and filed documents related to office equipment, ensuring all records were properly categorized for easy reference and inventory management.

I assisted the staff in reviewing and highlighting the attendance records for March, ensuring all entries were accurate and clearly marked.

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DAY 69 - THURSDAY                (3 JULY 2025)

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DAY 69 - THURSDAY                (3 JULY 2025)

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ACTIVITY

I need to manage information centre and I handled a customer call, providing helpful information and ensuring their needs were addressed efficiently.

I assisted in preparing for the meeting by organizing materials and setting up the space to ensure a smooth and professional session.

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ACTIVITY

I need to manage information centre and I handled a customer call, providing helpful information and ensuring their needs were addressed efficiently.

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ACTIVITY

I documented the official letter in the circular book, ensuring it was properly recorded for accurate tracking and future reference.

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BORANG B NUR SABRINA ADIBAH BINTI SAADON (H21A2453)

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BORANG B NUR SABRINA ADIBAH BINTI SAADON (H21A2453) (2)