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Emelia Wong Zhen Yin_287167_Praticum Report (O)

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Emelia Wong Zhen Yin_287167_Praticum Report (W)

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We took photo together on my last working day. Appreciate for their teaching and support throughout my internship.

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I prepared for two presentation on 9th of September (LDE presentation) and 12th of September (GCE presentation), which means my internship journey end soon. During LDE presentation, I shared my internship journey on personal insights and knowledge gained in my department, while during GCE presentation is more about sharing of working and after-work life. Panel of both presentation shared some valuable advice for us in future career life.

As usual, I assist at theme park entrance during park opening during public holiday. After that, I continue to monitor outlet VM display and do stock mobilization to maximize sales performance. I also managed to prepare a reorder proposal plan of Pick-A-Name charms based on actual sales data and customer preference.

I had my offdays on 12th, 18th and 19th of September.

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During this week, I assist for VM display in Skytropolis retail outlet before public holiday weekend as many new generic products are added, and also make the overall display more neat. I also continued tracking Pick-A-Name sales to justify reorder process.

Besides, I had the chance to learn to prepare IST form, when other department request new merchandise to display on-site. I also made research and prepared a product launch proposal plan for brand Mad Raem Paek.

I had my offdays on 1st, 2nd, 6th and 7th of September.

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The last crucial assecories - hook had arrived. Then, the team continued to work on POP material and testing of fixture set-up. A lot of new launched and reordered merchandise also managed to be dlivered and display at outlets to cover upcoming public holiday weekends.

During dark day at 26th of August, I assisted to set up 2 Pick-A-Name Fixtures . Pick-A-Name finally launched at 27th of August and had a good sales as it liked by theme park visitors.

I also done verified condition of merchandise to sell or scrap and pass the list to operation executive to transfer to outlets and prepare scrap list.

I had my offdays on 24th, 25th and 29th of August.

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I assisted for Pick-A-Name preparation and fixture set-up which its progress already late due to delayed schedule delivery. Meanwhile, we got sufficient time to check the accessories and fixture measurement, as well as fix the fixture. The new designed pushcart (make stock keeping easier) also managed to arrive and to be set up in this week.

I also managed to find and sort out some sellable merchandise from storeroom, which are needed to further verified its condition either to sell or to scrap.

I had my offdays on 19th and 20th of August.

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This week is a bit packed to prepare for further markdown of RMOA category merchandise and reopening of Gohtong Way, which both are scheduled on 15th of August.

For the further markdown of RMOA category merchandise, I had assist to send printing request before, so this week need to do follow up printing progress and collect it from studio. During theme park dark day (Tuesday), VM and related POP display are done with assistance of outlet staff.

Half of Galaxy store are splited and pushcart are prepared for Gohtong Way Retail as "shopping place" for public, since Gohtong Way are free admission. I assisted to prepare listing of inventory, as well as set up Gohtong Way pushcart. Old pushcart was used at the moment as new designed pushcart delievry delayed. I failed to update the detailed progress from time to time during preparation stage. I should always prepared to guide staff even breifing already given.

I had my offdays on 10th and 11th of August.

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During this week, I still continue to monitor inventory status for stock mobilization such as, woven bag, as well as verify physical status of some products. I also assist to distribute new merchandise to outlets once they delivered to retail side by GENM logistic team. Besides, I continue assist to witness Receiving in warehouse. I started to learn track sales performance of some products via data which is important to justify distribution of the product at different outlets to maximize its sales.

I had my offdays on 4th of August.

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I had offday on 22nd of July.

I assist to continue raise stock from warehouse, allocate stock from store room to outlets and adjust outlets VM to ensure every outlets got enough stock variety instead of seem empty.

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During this week, I still assist on monitoring inventory mobilization for further markdown merchandise and implement the VM adjustment at certain outlets to ensure stock clear as expectation. After that, I assist to check and allocate stock distribution for other category to move on to clear. I also collect and hand over merchandise especially new product to marketing team for shooting. On 18th of July , I take MC for one day due to headache, and got offday on 21st of July

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During this week, I assist to practice witness and verify receiving process in warehouse loading bay, then deliver new IP and Genting Highlands Heroes product directly to retail store room. After that, all outlets will have to overlook and minor adjust for VM as usual, while I assist to display GHH new apparels at Freedom Shop.

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Since there is a further markdown started on 1st of July, so it is important to follow up and adjust the VM plan and monitor stock inventory from time to time to ensure efficiency of the promotion. Besides, I assist preparing for another further markdown of category IP merchandise in selected stores. Then, I off from 4th of July to 8th of July and went home.

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I had my offdays from 22th of June to 24th of June.

After came back from offdays, I assist to prepare for upcoming merchandise further markdown of category GRG Merchandise that will start on 1st of July 2025. The preparation including print POP needed, brainstorm VM, and inventory transfer. An idea of garage sale corner was implemented in order to group display all further markdown merchandise in respective outlets.

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I had my offdays from 8th of June to 10th of June.

During school holiday week, sales boosted and some merchandise stock running low. Therefore, apart from continue monitor aging stock inventory and mobilization, I also assist monitoring inventory situation of low stock level merchandise and ensure balance distribution between outlets.

I off one day on 17th of June.

Besides, I assist to collect samples from different supplier on upcoming merchandise development, as well as merchandise collection to borrow to marketing team for photoshooting.

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Malaysia School Holiday started on 29th of May. Thus, during the week, I assisted at main entrance in the morning session. In the afternoon session, I will walk through the outlets for observation and monitor the stock inventory data to ensure stock transfer in time, and also to know the selling trend or customer preference on difference merchandise.

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During this week, I just assisted to touch up vision merchandising especially the new launch product, as well as monitor inventory management among retail outlets, as a early preparation of school holiday week. Besides, I also assisted to collect latest launched merchandise for upcoming meeting with Disney team.

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15th of May is the first day of Genting Rewards Parents’ Day Exclusive Redemption to commemorate Genting’s 60th Anniversary Diamond Jubilee and Parents’ Day celebration. It's is a campaign between collaboration of Casino Marketing and Genting Theme Park Retail. I will have to reflect any system issue to make sure campaign go smooth and avoid customers' dissatisfaction.

During this week, I also assisted to standby new merchandise arrival to outlets to do quality check.

I had offday from 17th of May to 20th of May. And I have a ride on Gohtong Jaya Cable Car since Awana Cable Car is under maintenance service.

The new merchandise arrived by 21st of May and quality check was carried out. At the same time, it was last day of my intern colleague, Mun Wei who will end her internship soon.

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On 8th May, me and my colleague assist in merchandise photoshoot at Biker’s Lounge. We check in earlier to standby at the photoshoot venue. The photoshoot start at about 9: 30 am and end at 1pm. Then, I continue to track and update status ofold stock mobilization.

On 9th of May, I follow up old stock mobilization status at Clearance store and having appropriate communication with the staff. Then, I made a research on release date and streaming platform of some upcoming movies. On the following days, I had assisted to shortlist generic product item proposed by supplier and sort it into product launch calendar template. At the same time, I also made research about generic products of certain themes and season such as Halloween and. Dragon-themed movie.

On 12th of May, I had verified abnormal storage data at certain stores recorded in system, then send email to executive in-charge for old stock mobilization. It is to ensure balance and enough stock at different store locations before school holiday at the end of May.

On 13th of May, I had assisted to collect mystery bag sticker.

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On 1st May, as it was Malaysia public holiday (Labour Day), thus assistance was provided at the entry, ensuring smooth flow and support at the entrance area. The following day, efforts were focused on continue mobilizing old stock, contributing to better inventory management and space optimization.

On 3rd May, I helped to look for certain EPOS terminal and locate it as well as chopping campaign voucher for VVE department. In the afternoon on 4th May, I join in a meeting with the supplier — Axxel Marketing person-in-charge, Mr. Eric, and assigned for some task related with sample and stock delivery. On 5th May, a quick briefing on the upcoming merchandise photoshoot was conducted to ensure smooth process in assisting marketing team on 8th May.

6th May was an off day. On 7th May, I do preparation works for upcoming photoshoot including collecting merchandise and mannequins for display, as well as managing loan forms to support internal tracking.

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After came back from offdays, I continue to complete the proposal about generic products research for upcoming events for upcoming events and occasion. Then, I discussed the proposal with my supervisor for which to ammend.

On 24th April, I try to draft concept paper for proposed Parents’ Day promotion in Indoor Theme Park retail outlet - Skyhanger.

On 25th April, me and another colleague collect printing materials that promote Genting Skyworlds Wooven Bag and distributed to all outlets. It is a initiative to promote recycle bag and no paper bag policy.

On 26th April, Assistant Manager give brief meeting to underline importance of monitoring inventory status, balancing stock level between storeroom and outlets, daily routines to do and old stock mobilization method. After the meeting, I recap excel knowledge to make pivot table and use VLOOKUP formulae.

On 27th and 28th April, I had make a list for stock to be raised and transferred to Clearance outlets, to prepare for upcoming Labor Day weekend. I also learned to do parcel drop at Mailing room.

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I had my offday on 15 April 2025.

On 16th and 17th April, I continue sort the different wires at IT store, and improved the visual merchandising of the display table at Redwood Trading Post outlet.

I had offdays from 18th April to 21st April 2025, and went home to rest.

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During this week, me and another colleague had updated the latest bubble map of every retail outlets. I also helped to sort up the IT equipment store, categorized and labelled each items.

To boost the guests’ visitation and desire of purchase, 60 year anniversary promotion voucher were distributed to retail business partners in indoor theme park.

On 13th of April, a meeting held out to brief for upcoming events and planning until the end of the year. Assistant Manager had reminded to always focus on visual merchandising of retail outlets. I had given task to do research about generic products as back-up plan for upcoming events.

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Before Hari Raya Aidilfitri, everyone in the department had been distributed job task for upcoming raya festival and school holidays week, from 29th March to 6th April. On the first and second day of Hari Raya Aidilfitri, I went to assist at outdoor and indoor theme park retail outlets to boost bubble blower sales as there was a huge number of guests for the week. However, I had my offday on 2nd April and 3rd April.

On 4th April, building block toys arrived and were displayed on sale. I took two set to build as display sample in store. Other than that, I also learn Visual Merchandising for the retail outlets and Quantity Check for new arrival merchandise, made survey about photos price package, learn using software applications to track inventory data, as well as made proposal for promoting merchandise using social media.

For the morning on 7th April, I attended an assesment for previous training programme (Cultivating Customers Centric Culture - The GTP Way). After that I enter office to continue my work.

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I had offday on 29th of March and rest

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From 22nd to 26th of March, I had been briefed and practice some knowledge. I dealed with suppliers, sort out merchandise justification list, had discussion about products, documentation, studied social media trend, and make layout proposal of merchandise in store

On 27th and 28th of March, I went for another training as a preparation for entering VIP, VQ & EVENT department in July. The training programme named 'Cultivating Customers Centric Culture - The GTP Way'.

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18th March, On my first reporting day at Human Resource (HR) Department Resorts World Genting. I arrive at 10am. Then, 3 staffs of HR department take attendance and bring all interns to know well staff welfare services, staff accommodation and so on. after lunch break, I attended a briefing by the HR Department. During this session, detailed explanations were provided regarding the background of Resorts World Genting such as, the core business of Resorts World Genting, business divisions such as Hotel, Theme Park, Casino, Entertainment, and Food and Beverages, rules and regulations as Genting staff, facilities available for staff, restaurant available for staff signing and lastly a simple quiz of dos and don'ts. Before the session end, I received my intern ID card.

On 19th March, all interns under Genting Highlands Theme Park (GOTP) was lead by Learning, Development, Engagement (LDE) unit staffs to office building and undergone a short briefing session named Sky Agency Onboarding: New Recruits, to familiarize ourselves with the expectations and guidelines of our role as student trainees for the next six months. In the afternoon, my company supervisor guide me to office and briefly explain jobscope as part of Retail and Merchandise team member.

On 20th and 21st March, we were giving a training program named Sky Agency Induction Program. We learn in detail about the scope of our responsibilities and the dos and don'ts during the internship period. Additionally, we were administered a test to assess our understanding of maintaining a positive image in leisure and hospitality, as well as adherence to grooming standards. Team spirit was emphasized at all module sessions. I had the opportunities to know other four international interns from Nepal.

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My name is Emelia Wong Zhen Yin, with matric number 287167. I am currently in semester 8 and attending my practicum at Genting Highlands Theme Park, Resort World Genting for a duration of 6 months. This Padlet will serve as the platform for me to share my activities and documents related to my internship from 18th March 2025 until 19th September 2025.