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Dear Sir/Madam,

I´m writing to complain about the computer ordered on your website a month ago. The expected delivery date was on 28/04 but I received it one week later. However when I tried to turn it on, it was not operable.

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I am writing to complain about my dissatisfaction with the package holiday which I bought.

The Atrapalo offer consisted of 7 days in the Sardinia hotel also food and beverage included.
When I arrived to the hotel I was informed that the package just covered 5 nights instead of 7.
Also the hotel staff informed me that the food and beverage were not included in the package.

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Customer details: NC
Reference number: HHDEML991

Dear Sir/Madam,
I'm writing to complain about my dissatisfaction with the reception service at Holiday Inn Hotel.
I requested them to wake me up at 06:00 am, not at 07:00 am. I lost my flight because of your error.

I'm frustrated with that service, especially when I tried to reach customers service through their phone number but no one answer my call.

I'm therefore requesting compensation for lost my flight, which had 200€. I also suggest that you investigate the matter to ensure that this doesn't happen to other clients in the future.

I look forward to your reply.

Sincerely