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DIALOGUE ENQUIRIES AND COMPLAINT F2047 & F2036

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Conversation between railway enquiry & passenger.

Passenger : Good afternoon.

Railway Enquiry : Good afternoon, sir. How may I assist you?

Passenger : What time is the train to Kampar expected?

Railway Enquiry : The scheduled time of its arrival is 5 P.M.

Passenger : But it’s already 15 minutes past and there’s no sight of its arrival as yet.

Railway Enquiry : I’m afraid it’s running late by over an hour, and we have already made the railway announcement.

Passenger : I haven’t heard any such announcement. I’ve been at the railway station fro about 10 minutes.

Railway Enquiry : Perhaps, it was made before you came in. Let me check first.

Passenger : Okay. So how?

Railway Enquiry : Sir, it was made at 4.55 PM, 20 minutes ago to be precise.

Passenger : Do you only made an announcement?

Railway Enquiry : No, we also write them on the notice board just in the front of ASM’s office.

Passenger : Don’t you think these announcements should be a little more frequent?

Railway Enquiry : Well, I would rather not comment on it. For that, you can speak to the ASM, if you so wish.

Passenger : Very well, so what is the status as of now? When exactly will it arrive?

Railway Enquiry : At 6.10 PM but it may take some time or it may be delayed further. We’ll make another announcement as and when we receive any fresh railway updates.

Passenger : This will cause a lot of inconvenience to people. Have you thought of that?

Railway Enquiry : I’m sorry for the inconvenience to people. Bear with us for some more time, please and make yourself comfortable in the waiting room.

Passenger : All right. Thankyou.

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Conversation between a cashier with a customer at a coffee shop.

Cashier : Welcome to our coffee shop miss! May I take your order please?

Customer : Yes. I want to order an iced caramel latte and a croissant. I also want to order 2 cups of iced caramel macchiato, please.

Cashier : Is that all, miss? You want to order more?

Customer : No, I think that is all I want.

Cashier : Alright miss. The total of your order is RM45 ringgit.

Customer : Why do I have to pay only RM45 ringgit when it’s actual price is RM50 ringgit? Do I get any discounts today?

Cashier : Yes, miss. All our customers who purchase orders more than RM50 ringgit will get a discount of 5% and the croissant that you ordered just now will be a free purchase.

Customer : Wow! Interesting! Do we get discount everyday if we order coffee more than RM50 ringgit?

Cashier : Unfortunately no, miss. Customers will get this discount only on Wednesday from 8 a.m. to 8 p.m. Other than Wednesday, the price will still be the same with no discount.

Customer : Oh I see. Thank you for your explanations!

Cashier : Your order have been delivered to our barista. You may wait for 5-10 minutes for your order to be completed. Thank you for your orders at our Minami Coffee Shop! See you again!

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FADHLI AMMAR (F2014) & PUTERI SARAH MILSA (F2061) 

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FADHLI AMMAR (F2014) & PUTERI SARAH MILSA (F2061) 

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Conversation between caps seller and customer

Seller: Hello Madam, how can i help you?

Customer: I want to buy a caps. Do you have the latest new model of caps?

Seller: what kind of caps which you are interested in, madam?

Customer: I am interested in the type of caps that are characterized by modern design.

Seller: Here are some latest models design on the display. This is the new arrivals.

Customer: Okay, Show me those pink ones.

Seller: These are here Madam.

Customer: How much is this one?

Seller: It's fifty ringgit only, Madam.

Customer: I think it's too expensive!

Seller: Sorry Madam, It's a fixed price. It is because this design is limited stock in Malaysia.

Customer: It is has any warranty?

Seller: Of course. It has seven month warranty.

Customer: Ok, I think it is a good deal.

Seller: You may take it without any doubt. Please contact us if any problem. Here is our contact card.

Customer: All right, no problem Madam. Here is the money.

Seller: Thank you, Madam.

Customer: You are most welcome.

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F2035 NURFARAHJANNAH                                 F2046 ADLINA

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F2035 NURFARAHJANNAH                                 F2046 ADLINA

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Conversation between Hani and her classmate

Hani: Hello and good morning Sabrina, can I ask when the geotechnical examination will be held?

Sabrina: Hai Hani, the geotechnical examination will be held this Thursday from 8:30 am until 10:30 am. Do you know what topic will be asked?

Hani: From what I remember from topic 1 till topic 5. Have you started your revision for geotechnical, Sabrina? I bet you have

Sabrina: Well, I'm a deen list student of course I do. Since you haven't started your revision yet, can we study together please, pretty please?

Hani: Sur Sabrin. I will love too. At the same time, I can ask you questions about the topic that I don't understand. Can I?

Sabrina: Alright! it's my pleasure to help you Hani

Hani: Thank you, Sabrina.

Sabrina: No problem, Hani

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ZAIM HILMI (F2064) & ARASH DANIEL (F2064)

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ZAIM HILMI (F2064) & ARASH DANIEL (F2064)

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(Conversation between LED TV seller and customer.)

Salesman: How may I help you?

Customer: Hello! I want to buy a LED TV.

Salesman: Sir could you please specify me the brand so that it will be easier for me to suggest you the best model available.

Customer: Could you suggest me top brand?

Salesman: Sony is a trustworthy brand in an electronics world. You will also get 3 years warranty on Sony products

Customer: What will be the price of Sony TV?

Salesman: Depends on the size of the TV. 32 inch is for RM2800, 40 inch is for RM3200, and 42 inch is for RM3600 only.

Customer: I think 42 inch will fit perfectly in the living room.

Salesman: Excellent choice Sir. With this particular model you will also get a 10000 mAh power bank.

Customer: That’s perfect. I was planning on to buy a power bank too.

Salesman: So when shall we make the delivery?

Customer: Before planning for the delivery, could you please tell me the payment modes?

Salesman: You can pay by card, cash, or cheque.

Customer: Sure, I would like to pay by card.

Salesman: Sure sir, so will you take the delivery today?

Customer: Yes!

Salesman: Ok Sir! I will get your product ready. It will take 15 minutes. By that time I will get your warrant card and bill ready.

Customer: Sure.

Salesman: Sir your product is ready for delivery.

Customer: Thank you so much.

Salesman: Welcome sir, have a nice day ahead.

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FARIZ ISMAIL (F2048) & AZMIL SYAHMY (F2068)

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FARIZ ISMAIL (F2048) & AZMIL SYAHMY (F2068)

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A dialogue between a shopkeeper and a customer buying shoes.

Shopkeeper: Can I help you?

Customer: Yes please. I want some black shoes.

Shopkeeper: With laces or slip-on?

Customer: With laces please.

Shopkeeper: What size?

Customer: Ten I think but would you measure my foot?

Shopkeeper: Certainly! Yes it is ten. Now, how about these?

Customer: Well, they feel a bit tight here. Can I try a different pair of shoes?

Shopkeeper: Of course. Try these.

Customer: They're a better fit, but I don't like the colour. They are too shiny.
Have you got them in some other colour?

Shopkeeper: Yes we do. We have white, brown, grey and red.

Customer: Could I try on the white pair, please?

Shopkeeper: One moment. I'll grab the white ones for you. There we go.

Customer: Thank you. I like white better and they fit nicely. I'll take them!

Shopkeeper: Certainly. Anything else?

Customer: No, that's all. How much are they?

Shopkeeper: It comes to RM49.99. Would you like to pay by cash or card?

Customer: Card, please.

Shopkeeper: No problem. Here's your receipt. Thank you and please come
again.

Customer: You too.Bye!

Shopkeeper: Bye!

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Conversation between customer and shopkepper in a Boutique

Shopkepper - Good morning, can I help you?

Customer - Yes, I'm looking for a blue coat.

Shopkepper - I'm sorry, we've sold out but we have another colar.

Customer - Ok, let me see that coat,

Shopkepper - What size are you?

Customer - Hum, I thing I'm size 52

Shopkepper - Here you are,

Customer - Where are the changing rooms?

Shopkepper - They're near the cashier.

Customer - Ok. I'll try it on.

Shopkepper - Oh, it fits you perfectly.

Customer - I agrees.

Shopkepper- Would you like to see anything else?

Customer - Well maybe a cardigan

Shopkepper - We have a lot of them.This one is 100% pure wole.

Customer - Can I try it on?

Shopkepper - Yes, of course. Here you are.

Customer - I don't like it. Can I try a different one on? Maybe one made of cotton?

Shopkepper - Yes of course, try this one on

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AMMAR AZ-ZHAFRI (F2043) & MIOR MUHAMMAD SYAHIDY (F2058)

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AMMAR AZ-ZHAFRI (F2043) & MIOR MUHAMMAD SYAHIDY (F2058)

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Conversation between waiter and customer in a restaurant.

Waiter: Good afternoon sir, how can I help you?

Customer: Good afternoon. Would you please show me a food menu card?

Waiter: Yes sir, do you like vegetarian or non -vegetarian?

Customer: I like non -vegetables.

Waiter: This is your menu, please see. And tell me what you want to order now.

Customer: I want to order grilled chicken. Is this grilled chicken tasty and quality?

Waiter: Yes sir, this food is of very good quality and we are quite famous here for grilled chicken. I'm sure you'll like it.

Customer: Okay, half -roasted chicken with two buttered buns.

Waiter: All right, what do you like in a drink?

Customer: Do you have a diet coke?

Waiter: Sorry sir, we don't have a diet coke right now.

Customer: Then what are the options?

Servers: You can drink Pepsi, regular Coke, Mountain Dew or energy drinks.

Customer: I will order Pepsi. Give me half a liter of Pepsi.

Waiter: Good sir

Customer: How much time will you take to order?

Waiter: You have to wait 20-25 minutes.

Customer: Please do a little faster if possible. I'm chasing time.

Waiter: I tried my best.

Customer: Thank you.

Waiter: Is there any other need for you?

Customer: No, thank you. Can I get a bill?

Waiter: Yes of course. How's the food?

Customer: Yes, that's pretty good. The service here is also fast and good. I'm amazed.

Waiter: Thank you very much sir.

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Conversation between refrigerator seller and customer.

shopkeeper : Hello sir, what do you need?

customer : I need a refrigerator.

shopkeeper : What's your price range?

customer : RM 3000. I need the best and the latest model.

shopkeeper : Let me show you!

customer : Ok.

shopkeeper : This one is the latest 5 In one convertible refrigerator of Samsung company. Would you like to buy?

customer : What's the price?

shopkeeper : RM 2800.Would you like to buy it? We will provide you free home delivery?

customer : Ok! I will buy it.

shopkeeper : Ok sir let's do some paperwork.

customer : Please deliver it fast.

shopkeeper : Sure sir!

customer : Ok.

shopkeeper : Can you give me your address ?

customer : Ok I'll send you the address through your phone no.

shopkeeper : Ok sir! Thank you for buying refrigerator.

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conversation between shopkeeper and customer to buy a laptop

Shopkeeper: Hello sir, how can I help you?

customer: hello, oh I want to give a laptop as a gift for my friend. Can you help me to look for it?

Shopkeeper: Sure, mind to tell me what kind of laptop are you looking for?

customer: I preferred for studies.

Shopkeeper: I see, may I know how much is your budget?

customer: My budget is around RM1500.

Shopkeeper: Do you have any specific brand you want to see?

customer: Yes, can you please show me Dell?

Shopkeeper: ok, sure..

customer: what is the specification that available in this laptop?

Shopkeeper: It has 8 GB Ram, 2 GB Graphics and i5 processor. This is a new arrival this month and a lot of student used it.

customer: Oh, I see. I like it, I would like to get it.

Shopkeeper: What type of colors would you like to choose?

customer: I want the black one.

Shopkeeper: Alright. How do you want to pay it then?

customer: Can I just pay in cash?

Shopkeeper: Sure! Here you are, thank you sir, please visit again. Have a nice day!

customer: I will, thank you and see you again.

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FARIS MUHAIMIN(F2042) & NURHAYATI (F2045)

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FARIS MUHAIMIN(F2042) & NURHAYATI (F2045)

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Conversation between shoes seller and customer

Seller: Hello sir! Welcome to our shop. May I know what are you looking for?

Customer: Hello, I am looking for a pair of leather shoes.

Seller: We have so many brands of leather shoes here. May I know what size do you wear?

Customer: I wear size seven

Seller: Alright, any specific brand you prefer, sir?

Customer: I am glad you asked, I usually wear Hush Puppies.

Seller: Okay sir, here are some brand new shoes from Hush Puppies. Are there any shoes that catch your eyes, sir?

Customer: I like this one. Let me try it on.

(Walk a few miles)

Customer: This fits well. I will take this one in brown with size seven.

Customer: How much for this pair of shoes and by any chance, do you sell a pair of socks too?

Seller: For the shoes, it costs RM120. We sell socks too, but for any payment that costs RM100 and above, our store gives a pair of socks for free.

Seller: Is there anything else, sir?

Customer: No, there is not.

Seller: Great! You can make the payment at the counter there. Thank you for your interest in our store.

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(Conversation between a shoe seller and customer)

Seller: Welcome, Sir! How can I help you?

Customer: I want to buy a pair of shoe . Do you have any new model?

Seller: What kind of shoe, sir?

Customer: I want the shoe for jogging.

Seller: Here are some latest models designs on the display. This is the new arrivals.

Customer: Okay. Show me those blue with white line.

Seller: These are here, Sir.

Customer: How much is this one?

Seller: It's four hundred and fifty ringgit only, sir.

Customer: I think it’s too expensive!

Seller: Sorry sir. It’s a fixed price. It is because this design is limited stock in Malaysia.

Customer: It is has any warranty?

Seller: Of course. It has six month warranty.

Customer: Ok, I think it is a good deal.

Seller: You may take it without any doubt. Please contact us if any problem. Here is our contact card.

Customer: All right, no problem. Here is the money.

Seller: Thank you, sir. Please come again here.

Customer: You are welcome. I hope so.

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Conversation between a smartphone seller and customer

seller: Welcome, Madam! How can I help you?

Customer: I like to buy a good smartphone set. Do you have any new model?

seller: Here are some models on the display. These are the latest designs and new arrivals.

Customer: Okay. Show me those black ones.

seller: These are here, Madam.

Customer: How much is this one?

seller: It's two thousand ringgits only, Madam.

Customer: I think it’s too much!

seller: No Madam. It’s a fixed price. You may compare it at other shops.

Customer: Has it any warranty?

seller: Of course. It has the one-year limited warranty.

Customer: Well, does the set have all the multimedia features?

seller: yes, Madam. Please look here, this one side of the box.

Customer: Ok, I think it’s not bad. Pack it up, please.

seller: You may take it without any worry. Even if any problem, please contact us. Here is our visiting card.

Customer: All right. Here is your money.

Seller: Thank you, Madam.

Customer: You are most welcome.