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okay to be nervous and have a bit anxiety but I'm okay when Im in there! The preparation helps!

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okay to be nervous and have a bit anxiety but I'm okay when Im in there! The preparation helps!

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Make sure you look after yourself as well as your members

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Make sure you look after yourself as well as your members

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facilities time - reps are working full time & have busy lives. really important that you get adequate time to prepare for the meeting as well as for the meeting itself.

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facilities time - reps are working full time & have busy lives. really important that you get adequate time to prepare for the meeting as well as for the meeting itself.

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use your good notes to ensure minutes are accurate. dont be afraid to challenge them if necessary, even if its just to ensure that the record shows you do not agree.

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use your good notes to ensure minutes are accurate. dont be afraid to challenge them if necessary, even if its just to ensure that the record shows you do not agree.

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Use a reflective speaking technique.... use the last 3 words to reflect on what has been said and to delve into more information... this is highly irritating to managers

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Use a reflective speaking technique.... use the last 3 words to reflect on what has been said and to delve into more information... this is highly irritating to managers

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Some lines that I use include:        Is it a ridiculous idea to... (to test their understanding)                      Are you against....( Use instead of in-favour)                                        Have you given up on...? ( context is driven by a previous proposal)[How am I supposed to do that...?The above statement is a means on how to passively say NO       Sounds like you have got a place that we can start..!                        Just to play devil's advocate...      Do you have a good reason for asking that?      

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Some lines that I use include:        Is it a ridiculous idea to... (to test their understanding)                      Are you against....( Use instead of in-favour)                                        Have you given up on...? ( context is driven by a previous proposal)[How am I supposed to do that...?The above statement is a means on how to passively say NO       Sounds like you have got a place that we can start..!                        Just to play devil's advocate...      Do you have a good reason for asking that?      

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keep good records and advise members to deal with everything in writing. verbal is not okay!

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keep good records and advise members to deal with everything in writing. verbal is not okay!

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ensure the member understand your role is the process. ask what their ideal outcome is - this can help shape your conversations with the employer from the start. 

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ensure the member understand your role is the process. ask what their ideal outcome is - this can help shape your conversations with the employer from the start. 

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Have some 'go-to' phrases prepared which can help give you confidence and a clear approach. Any examples?

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Have some 'go-to' phrases prepared which can help give you confidence and a clear approach. Any examples?

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who has the power in the room? understand how they think and you can 'play' off them when you speak

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who has the power in the room? understand how they think and you can 'play' off them when you speak

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PIP (problem, information, plan) is a great structure when dealing with a case

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PIP (problem, information, plan) is a great structure when dealing with a case

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being aware of the reps and other expertise around you is really helpful. share your knowledge!

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being aware of the reps and other expertise around you is really helpful. share your knowledge!

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Dont forget that you are not the only support available to your members. You have support through the PDA and if the member needs external support there is their GP, crisis support i.e. samaritans, Pharmacist Support and we would always advise the member to utilise any access they have through the employer. 

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Dont forget that you are not the only support available to your members. You have support through the PDA and if the member needs external support there is their GP, crisis support i.e. samaritans, Pharmacist Support and we would always advise the member to utilise any access they have through the employer. 

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supporting members through case, its important to make lots of notes so we could look back on what was agreed/missed.

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supporting members through case, its important to make lots of notes so we could look back on what was agreed/missed.

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What do you need from the PDA to support you with casework?

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What do you need from the PDA to support you with casework?

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Any tips for talking to a member about their case?

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Any tips for talking to a member about their case?