# data[].attributes.body
Updating of patient's details

# data[].attributes.body
Preparation of bills

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Upgrading of registration system

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IT Systems (booking, registration)

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Order of new equipment for rehabilitation

# data[].attributes.body
Fixing of kiosk

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Cleaning the examination room

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Follow-up checks to ensure positive progress

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Helping patient to buy correct medications

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Helping with reservation for future appointment

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Doctors will review the needs to test for osteoporosis

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Physiotherapist assess the physical function and prescribe individualized exercise or recommend exercise class

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Doctors review circumstances and do a complete comprehnsive assessment.

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Following SOPs

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Assisting to the doctor's room

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Making sure they are moving to the correct areas

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Processing online booking

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Assisting in the waiting room

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Assisting patients in correctly using the kiosk

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Walk towards the doctor's office

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Patient wait for their number

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Patient pays for the visit

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Doctor prescribes specific medications

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Patient head to the pharmcy to receive medications

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Patient head back to the registration desk to appoint future appointment

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Doctor proposed an individualized set of exercises

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Doctor check the patient's height and weight

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Patient head to examination room

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Doctor provides diagnosis

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Doctor undergo evaluation of condition

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Tells the doctor the symptoms concerned

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Number is called

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Weigh machine

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Refreshment

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Height measurement machine

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one bed

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Paper

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Nurses

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Television with program showing

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Doctor

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Estimated time screenboard

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Ringing bell

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Directional Signs

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Kiosk

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magazines

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Nurses

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Resting amenties

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Furnishing in the lobby

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Receptionist

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Online Booking

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Following the directional sign to the correct waiting room

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Visit clinic

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Registering through the kiosk

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OM: coordinating how to reduce the risk of patient falling down and equipment failure
- Employee Resistance ( employees resist change, do not want to learn new things )
- making services more efficient for patients

Patient:
1) Waiting time (Nothing to do)
2) Staff not helping (nurses do not attend to elderly enquires)
3) Patients having trouble with any equipment during rehabilitation

PSA?Nurse: - Difficulties with registering the patients
- Lack of manpower to handle the different types of elderly
- Handling ridiculous requests from the patients
- Follow the procedures to help the patients , using the equipments to help rehabilitation for the elderly

Doctor:
1) Failure in service operations
2) Communication issues with frail patient
3) Miscommunication with nurses/PSA , causing them to give wrong information to the nurses