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A long-standing customer recently shared with our agent during a call that she will be celebrating her 91st birthday on 26th June. To mark this remarkable milestone, we arranged to send her a beautiful birthstone jewellery piece from TJC, accompanied by a card with a handwritten note. The message expressed our heartfelt thanks for her loyalty and conveyed our warmest wishes for a very special birthday from all of us here at TJC.

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During a recent call, a customer mentioned to our agent that she had recently adopted a rescued dog named Sky. Following this, we sent her a personalised note expressing our gratitude for being a valued Ideal World customer and highlighting that every purchase she makes contributes towards feeding a hungry child in India and the UK.

In the note, we also extended our heartfelt appreciation for opening her heart and home to Sky. As a gesture of goodwill, we arranged to send her a selection of dog products for Sky to enjoy, along with our best wishes.

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Meet Albert, one of our wonderful customers, who recently asked if we had a white version of our smart cane to help with his vision. While it wasn’t in our current range, we did have a sample tucked away for a future launch...

So we sent it straight to Albert — as a surprise gift 💌

Seeing his delight reminds us why we do what we do. Because at TJC, it’s not just about shopping. It’s about caring for our customers like family 💙
#UnreasonableHospitality #TJCShopping #CustomerJoy #SmartCane #SurpriseAndDelight

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Mary has been shopping with us at TJC for an incredible 15 years! 💎

During a recent chat with one of our agents, she joked that she deserved a trophy… Well Mary, we couldn’t agree more! 🙌 So we sent her a lovely surprise to celebrate her loyalty and sparkle — a TJC Trophy marking her as our Top Shopper for 15 Years! 🥇

#TopShopper #CustomerLove #TJC15Years

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One of our loyal customers recently celebrated seven years with TJC. To thank them for their incredible support—and knowing their love for Indian culture—we surprised them with traditional Indian sweets and a personalised card. Their heartfelt gratitude made the moment even more special.

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Going the Extra Mile: A Touch of Marina’s Style, Delivered with Love

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Going the Extra Mile: A Touch of Marina’s Style, Delivered with Love

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While watching Marina live on air, a customer reached out to say how much they loved the white T-shirt she was wearing. They had searched our website hoping to buy it, only to find it wasn’t a TJC item. Rather than stopping there, we saw a chance to delight—so we reached out to Marina directly to get the details. She was more than happy to help, and we quickly passed the information on to the customer.

They were thrilled we’d gone the extra mile just for them and truly appreciated the personal touch.

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Celebrating Milestones, Together with TJC

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Celebrating Milestones, Together with TJC

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A customer recently placed an order for two family members celebrating their 18th and 21st birthdays. Our amazing agent went the extra mile by including an extra gift for each of them! 🎁✨

To make it even more special, we also arranged for personalized birthday cards to be sent their way. A fantastic example of going above and beyond to create a memorable experience!

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Agent Yash reached out to Miss Campbell for an upsell opportunity. During the conversation, she shared that her bag, which contained money, had been stolen by thieves. Deeply moved by her unfortunate experience, Yash proposed an extraordinary gesture of goodwill. As a result, a heartfelt message of support was sent along with a replacement bag to compensate for her loss. Miss Campbell was overjoyed and deeply appreciative of this unexpected act of kindness.

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Lost & Found: A Tanzanite Tale of Kindness! 💜✨

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Lost & Found: A Tanzanite Tale of Kindness! 💜✨

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One of our lovely VIP Group members was overjoyed to receive her stunning tanzanite drop earrings—until disaster struck! Shortly after opening her parcel, she lost one in her home and was absolutely devastated. She searched high and low but had no luck. 💔

Hearing her story, we couldn’t let her be without the earrings she loved so much. So, we arranged for a brand-new pair to be sent her way! 💜✨ She was over the moon and shared her joy with the group, reminding us all that little acts of kindness make a big difference!

We love making our VIPs smile! 🥰💎

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Home Sweet Home: Celebrating Alex's New Chapter with TJC!

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Home Sweet Home: Celebrating Alex's New Chapter with TJC!

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Our lovely VIP Customer Alex recently moved into her new home and posted to let us know about it in the Facebook VIP Community (congrats, Alex! 🎉). She told us she was eagerly waiting for her internet to get connected so she could tune back into TJC. Naturally, we couldn't let the milestone go by without a little celebration! We sent her a congratulations card to welcome her to her new home and wish her many happy years there! 🥳💌

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🎄 Paws & Presents: A Tail-Wagging Surprise from TJC! 🐾🎁

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🎄 Paws & Presents: A Tail-Wagging Surprise from TJC! 🐾🎁

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🎄🐾 Heartwarming moments like these make us smile! When our amazing agent Yash Makkar was helping a customer, he couldn’t help but notice their dog barking in the background. Naturally, Yash struck up a conversation about their furry friend and learned just how much they adore their pup. Inspired by their bond, Yash went the extra mile and sent the dog a special Christmas gift! 🎁🐶💖

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Congratulations to ⭐ Avni Chopra ⭐, our well-deserved Employee of the Month! Avni has consistently gone above and beyond in her role, demonstrating exceptional dedication, creativity, and a customer-focused attitude that truly sets her apart. Thank you, Avni, for everything you do!

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Yesterday, we received a heartfelt message from a customer who recently proposed to his girlfriend with a ring from us. 💕 While the proposal was perfect, there was one hiccup—the ring didn’t fit. They sent it back to us for resizing, but with a tight deadline: they were flying out of the country in to visit her family and surprise them with the engagement and needed the ring back. The resized ring, however, was sent back to them on a 48-hour delivery, meaning it wouldn’t arrive in time. Understandably, they were devastated, and their dream trip felt ruined. 😔

After hearing their story, we knew we had to do something. 💡 Upon checking, we found another ring in stock that could be resized to her size. Our team sprang into action, resizing the ring within hours, placing it in a beautiful box, and personally delivering it to their hotel at Heathrow Airport that evening. ✈️

When the couple arrived, the ring was waiting for them—perfectly fitted and ready for her to proudly show off to her family. Their joy and gratitude made every effort worth it. ❤️

Congratulations to the happy couple on their engagement, and thank you for letting us be a part of your love story. 💍✨ Here’s to making memories and always going the extra mile—quite literally! 🚗

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Violet and Green Lavender Photo Collage Instagram Post

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Our amazing customer service agent, Shubham, recently had a heart-warming conversation with one of our customers. She shared that during the holidays, she visits children’s hospitals to spread cheer and deliver gifts to the little ones. 🏥💝

Shubham was deeply touched by her kindness and suggested that we contribute to this wonderful cause. We loved the idea and are thrilled to donate three children’s toys to add to her holiday contributions! 🎄🧸

A big thank you to Shubham for this beautiful suggestion and to our customer for inspiring us with their generosity. Together, we’re helping create smiles and brighten the holidays for these brave children. 🌟💖

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💖 Going the Extra Mile: A Heart warming Surprise for a VIP Customer 💖

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💖 Going the Extra Mile: A Heart warming Surprise for a VIP Customer 💖

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A member of our VIP group recently shared her sadness that her mother, who suffers from Alzheimer’s, had accidentally put her treasured TJC frog brooch in the washing machine, and it broke. She reached out to see if we could help find spare parts for the brooch to repair it.

Instead, we decided to surprise her by sending a brand new frog brooch along with a heartfelt card! The joy she felt was clear when she shared a post with the card and brooch in our VIP Group, letting everyone know how much the gesture meant to her. 💌🐸💎

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🕯️ Spreading Calm: Asha’s way to Help a Customer Relax 🕯️

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🕯️ Spreading Calm: Asha’s way to Help a Customer Relax 🕯️

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During a recent call, Asha listened to a customer who shared that they were struggling with noisy neighbors, making it difficult for them to unwind. Going above and beyond, Asha took it upon herself to send a set of calming candles to help them find some peace and relaxation at home. 🕯️✨

Well done Asha Kumari!

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During a recent call, Narender learned that our customer, William Bailey, shared that his girlfriend, Verleri, had recently undergone surgery. Sensing an opportunity to show a bit of extra care, Narender suggested sending her a heartfelt get-well card from him and all of us here at TJC. 💐💌

Thank you to Narender Singh Bithu for putting this idea forward!

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🌟 Going Above & Beyond: Gaurav's Heartfelt Gesture for a Loyal Customer 🌟

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🌟 Going Above & Beyond: Gaurav's Heartfelt Gesture for a Loyal Customer 🌟

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While assisting a customer, Gaurav learned about her beloved 12-year-old dog, her faithful companion of so many years. Recognizing how precious their bond is—and knowing that every moment with an older pet is a gift—Gaurav went above and beyond, asking if we could surprise them both with something special. He suggested sending a thoughtful gift for her dog, knowing it would be an unexpected gesture that would mean the world to them. 💖🐾

Thank you Gaurav Kumawat for this kind gesture!

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Siddarth, our “undercover agent” of kindness, discovered Carol’s dedication to rescuing animals during on of his many conversations with him and quietly stepped in to help. From dog shampoo to birdhouses, his thoughtful gifts have supported her efforts—small gestures with a big impact!

Thank you, Siddarth, for going the extra mile to make a difference. 🐾💙

#TJCFamily #UnreasonableHospitality

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When Heather mistakenly reached out to us about a missing wax melt set from another retailer, Gemporia, we saw an opportunity to go above and beyond! Instead of redirecting her, we fulfilled the item ourselves. Her surprise and delight remind us why we strive for unreasonable hospitality every day. Here’s to creating magical moments, even when they’re unexpected!

#unreasonable hospitality

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When we found out that Pam is one of our biggest fans and absolutely adores our fabulous presenter Andy Hodgson, Andy knew he had to do something special! 💌

In true stardom fashion, he sent her a personally signed photo, just to say thank you for being such an incredible part of our TJC family. 📸💖 #unreasonable hospitality

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It seems our VIP Facebook Group is buzzing with talk about… the infamous TJC Mug! After seeing all the lively discussion, we thought we’d make things a little more fun. So, in the spirit of Unreasonable Hospitality, we’ll be surprising the 30 customers who joined in with their very own TJC mug! ☕️

Here’s to spreading a little extra joy—and proving that even a humble mug can make a big impact. 😉

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Our lovely presenter Caroline surprised Eileen, one of our most loyal customers, right at her doorstep with a beautiful beauty bouquet! 💐 Eileen's been watching Caroline for years, and the joy on her face says it all. Moments like these are what TJC is all about! 💖 #TJCSurprise #UnreasonableHospitality

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When Suzy shared with us that she had been in an unfortunate car crash, we wanted to let her know that she’s in our thoughts. So, we sent her a little something — a heartfelt "Get Well Soon" card to brighten her day! 💐✨ She was so delighted to receive our wishes, she shared it in our

Facebook VIP Group. #TJCUnreasonableHospitality

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Rhonda is off to Athens in sunny Greece, so we thought we'd help her travel in style with a brand-new pair of fabulous sunglasses! 🕶️😎 Because when it comes to exploring the beautiful sights of Greece, every adventure deserves a little sparkle!

Enjoy your trip, Rhonda! We hope these shades make every moment a little brighter. ☀️✈️ #TJCUnreasonableHospitality

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🌟 Meet Diane, one of our lovely customers, who recently welcomed her beautiful grandchild into the world! To celebrate this special occasion, we surprised her with an adorable baby grow featuring "I ❤️ TJC." We’re so thrilled to be a part of this joyous moment! 🌈

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We recently heard that David has been feeling unwell, so we decided to send a little surprise his way! 🎁

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When Deborah mentioned to us that she had been a victim of fraud and was cautious about shopping online, we knew we had to help. As an act of unreasonable hospitality, we prepared a tailored set of guidelines just for her on how to shop safely online. Deborah was delighted to receive them and now feels more confident and secure while shopping! 😊

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Cheers to One Year! 🥂 Happy Anniversary, Mr. and Mrs. Hannard!

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Cheers to One Year! 🥂 Happy Anniversary, Mr. and Mrs. Hannard!

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Happy 1st Anniversary to Mr. and Mrs. Hannard! 🥳 We're thrilled to be part of your special day with a little surprise from TJC.

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We’re sending our heartfelt thoughts to Lisa, who is marking the first anniversary of her husband's passing. We wanted to let her know she’s in our hearts, so we sent her a special card from everyone here at TJC.

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🎉 Birthdays Galore in our Facebook VIP Group! 🎉

This month, we've been celebrating some very special birthdays among our VIP members! 🥳 A huge happy birthday to Rhonda, Gemma, Heather, and Stella! 🎂✨ We loved surprising all with a personal birthday card from all of us at TJC. 🎁💌

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📚✨ Davros, our beloved jokester, has been sending us some real knee-slappers via Studio SMS like, "Don't buy Velcro, it's a rip-off!" 😂 We decided it was time to help him up his game with a gift of the "Cheesy Jokes" book!

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Sending lots of love and best wishes to our dear customer Jane who has been unwell! We the surprise bouquet and card from TJC brightens her day and brings a little extra cheer.

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Andy let us know he was about to jet off on holiday and expressed some concerns about the heat, so we decided to surprise him with a little something to keep him cool by sending him an electric fac! Perfect for staying cool under the Spanish sun. 🌬️✈️

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After three long months in the hospital, Gladys is finally back home and enjoying her favorite TJC Shopping Channel. To celebrate her return, we sent a beautiful bunch of flowers to brighten her day. Welcome home, Gladys, and happy shopping! 🌸📺🛍️ #WelcomeHome #TJCShopping #UnreasonableHospitality #SpeedyRecovery

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Today, we turned a moment of disappointment into pure joy for one of our cherished customers, Penny. After losing one of her beloved diamond earrings, Penny reached out to see if we had a spare. We decided to go above and beyond, gifting her a brand new pair! Penny had cherished these earrings so much that she had bought her daughter a matching pair.

Update from Penny:

"I do not know what to say, I am truly humbled by the gesture and thank you so much. I will endeavour to look after these. Words fail me at such a gesture and look forward to wearing my diamond earrings again."

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Dialing Up the Fan Club: When Helen Met Nitesh!

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Dialing Up the Fan Club: When Helen Met Nitesh!

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We are excited to share a special moment of unreasonable hospitality! Our devoted customer, Helen, founder of the Nitesh Sant Fan Club, enjoyed an exclusive call with her idol, Nitesh, our beloved guest presenter. This surprise call brought immense joy to Helen and highlighted our dedication to creating extraordinary experiences for our valued customers. A big thank you to Nitesh for his time.

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James reached out to let us know about an issue with his cane's light, which he relies on for his winter night walks. As an act of unreasonable hospitality, we're sending him a replacement cane and a beanie hat with a light to ensure his path is always bright this winter. Happy walking, James! ✨

#TJC #UnreasonableHospitality

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Natalie, one of our cherished customers, was devastated when her precious diamond necklace, a gift from her daughter, was stolen. Even though the necklace was out of stock, our team sprang into action. Natalie reached out to us, and our skilled craftsmen in India recreated the necklace with utmost care. This is what Unreasonable Hospitality means to us - going above and beyond to make our customers happy. #UnreasonableHospitality

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Mike's 70th Birthday: Feet Up and Fun Times

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Mike's 70th Birthday: Feet Up and Fun Times

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🎉🎈 Mike is turning 70 and is a foot care fan. We couldn't resist adding a little extra pampering to his special day! 🎁 Watch him kick back with his new foot file and cream from TJC. Feet up, laughter on, and birthday vibes at an all-time high! 😂👣 Happy Birthday, Mike! #HappyFeet #BirthdayBliss #IdealWorldCelebrates

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We are targeting 5000 acts of unreasonable hospitality. Keep an eye on our tracker for progress!

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Unreasonable Hospitality: Surprising Our Top 100 Customers!

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Unreasonable Hospitality: Surprising Our Top 100 Customers!

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In an act of unreasonable hospitality, we're surprising our Top 100 Customers with a special "Free TJC+" offer! Our top customers will now enjoy the exclusive benefits of TJC+ for free for 3 months, as a heartfelt thank you for being such an important part of our journey. #Top100Customers #UnreasonableHospitality #FreeTJC #CustomerAppreciation

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Enid, a vibrant 90-year-old and loyal follower of TJC, has been a cherished part of our TJC family for years. She often shares how much joy and companionship TJC brings into her life. Our Retention Team recently reached out to Enid to keep in touch and to hear her heartwarming stories.

During the call, Enid expressed how much she loves watching TJC, finding comfort and happiness in our channel every day. Her words touched our hearts deeply. As a token of our appreciation and to bring even more joy into her life, we decided to send Enid a special greeting card with a lovely surprise inside.

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Bullseye Surprise for a Dart-loving Customer! 🎯

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Bullseye Surprise for a Dart-loving Customer! 🎯

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We received a delightful message from Lynda, who loves watching darts on TV, sent to our presenter Mark. To celebrate Lynda's passion and as part of our commitment to Unreasonable Hospitality, we're sending Lynda a brand-new dartboard! 🥳

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DALL·E 2024-06-14 11.01.41 - A woman in her early 50s named Lynda excitedly opening a surprise package to reveal a dart board. She has short blonde hair and is wearing a casual, c

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We just received a fantastic message from one of our viewers, Jacki! She said, "Hi, you 2 made me laugh so much with your actions I nearly had an accident ha ha." Huge shoutout to Cris and Andy for bringing such joy and laughter to our audience! 🌟😂

To keep Jacki smiling when they're not on, we’re sending a joke book she can rely upon. #UnreasonableHospitality

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Janet reached out to us and shared her delight with her hula hoop purchase. She even has a daily audience of her cats and dogs who watch her exercise. To make sure the pets weren't left out, we sent them a cat tunnel and dog toys so they could join in on the fun as well!

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Turning Single Bedding Woes into Wows for Mrs Harris!

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Turning Single Bedding Woes into Wows for Mrs Harris!

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Ideal World recently received a letter from Mrs Harris, expressing her disappointment at not being able to find single bedding on our channel. Of course, we do cater for those requiring single bedding, therefore to surprise and delight Mrs Harris, we sent a complimentary single set. Let’s continue to delight our customers and create memorable experiences! #UnreasonableHospitality

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Meet Susan from Paignton, a savvy shopper and a loving dog mom! Susan chose our versatile shopping trolley over a pricey dog carrier for her little injured fur friend. She’s smartly adding some pillows to make it comfy for her doggie, and plans to use it for shopping too! To help her pup look its best, we’re sending Susan a complimentary bottle of our top-notch dog shampoo. 🐾💖

#UnreasonableHospitality

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Sunshine Sent: Anne’s Sparkling Surprise

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Sunshine Sent: Anne’s Sparkling Surprise

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Anne, a loyal viewer in her early sixties, finds joy in watching TJC every day, a routine that brings sunshine into her life amidst personal challenges. In recognition of her steadfast loyalty, TJC surprised her with a sparkling tanzanite keyring, a gesture that filled her with overwhelming joy. As Anne held up the shimmering gift, it caught the sunlight, casting playful rainbows around her, a moment of magical connection captured and celebrated on our internal Wall of Fame. This story is a heartwarming reminder of the impact small acts of appreciation can have, reaffirming the bond between TJC and its cherished audience.

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Relief and Joy: Catherine and Madison's Journey to Comfort

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Relief and Joy: Catherine and Madison's Journey to Comfort

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Catherine discovered "BuddyCare Shampoo and Conditioner" for her dog Madison during a presentation on TJC, hoping to alleviate her pet's painful skin condition. The product was a success, quickly relieving Madison's discomfort. Impressed by Catherine's feedback and Madison's recovery, TJC are now sending her additional supplies and dog treats for free, demonstrating our commitment to exceptional care and customer satisfaction.

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Although custom wrapping isn't part of our usual service, we had a special request to wrap a gift, specifically with a golden bow. Pavel and our dedicated warehouse team pulled out all the stops to create something truly special and delivered on this special request. A huge shoutout to the team for their exceptional effort! 🌟🎁 #TeamTJC #AboveAndBeyond

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Preeti's Perfect Service: Beyond Expectations

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Preeti's Perfect Service: Beyond Expectations

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Big shoutout to Preeti Singh for making a lasting impression! 🌟 A heartfelt thanks from a delighted customer who praised Preeti's empathy and positivity. Thanks to her outstanding service, they're eagerly looking forward to their next Ideal World shopping experience. Preeti, you're a true asset to our team! #PreetiPraises #IdealService

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Diman Delivers: Exceptional Praise Earned!

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Diman Delivers: Exceptional Praise Earned!

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A huge well done to to our esteemed colleague Diman Rakshit for some wonderful comments from our customer Emmeline. Well done Diman and keep up the great work!

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We're sending our warmest wishes to the lovely Karen from Wrexham! 🌟 After hearing she had been unwell, our wonderful colleague Aleksandra Masko wanted to add a personal touch of care. We hope the greeting card brings a smile to Karen's face and brightens her day. 💐 #TJCCares #GetWellSoonKaren

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Helen had stopped shopping with TJC due to a disappointing experience with a previous purchase. Our vigilant Retention Team Craig Pyke and Vaibhav Jhalani leapt in to action and surprised Helen with an absolutely free of charge Blue Serenity Pillow. Helen was so overjoyed and has renewed faith in our brand. A testament to the magic of going above and beyond for our customers. #CustomerDelight #SurpriseAndDelight

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Big shoutout to Ranjit Debnath from our Customer Care team for turning a challenge into a delightful surprise! They swiftly resolved Mrs. Gearing's pricing concern and topped it off by sending her daughter a surprise pair of tanzanite earrings. Just another day of going above and beyond at TJC! 🌟

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Our customer Norma, has been feeling under the weather, therefore, our Customer Care agent Mohammed Arshad as a thoughtful token arranged for a best wishes card from himself and the entire team, letting her know she's in our thoughts. #GetWellSoonNorma #TJCFamily

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Kudos to @Preeti Singh for her outstanding assistance with a customer's delivery update query. Her approach in simplifying the issue was remarkable. Let's all continue to deliver such pleasant experiences! #GreatWork #CustomerService Excellence

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We're thrilled to share a special moment from our Ideal World family! 🎉 Our customer, Mrs. Howard, who's been with us since the beginning. Having placed over 100 orders, she's not just a customer; she's part of our legacy. To celebrate her loyalty, we've sent a token of our appreciation – a £50 credit to enjoy on her future finds. Thank you for being an invaluable member of our community! 💙

#IdealWorld #CustomerLove #Loyalty #ThankYou #AppreciationPost

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When Gillian sent an SMS to our studio wishing for earrings on her birthday, we knew we had to act. We surprised her with stunning amethyst earrings, capturing her joy and making her day unforgettable. Here's to Gillian's radiant smile and the magic of giving! 🎉💜 #TJCfamily #BirthdaySurprise

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A Sparkling Surprise for a Special Customer

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A Sparkling Surprise for a Special Customer

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In a touching display of thoughtfulness, Mohammed Arshad, one of our caring agents, gifted a dazzling crystal-encrusted tumbler with a stainless steel straw to a valued customer, offering her a blend of luxury and practicality to enjoy her beverages despite her tremors. This kind gesture has not only brought joy to her day but also highlighted the heartfelt service we aim to provide at TJC.

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After receiving calls from Janet and Mrs Soni, who mentioned they were not feeling well, our compassionate team members, Mohit Aswani and Jharnesh Dixit, took their requests to heart and arranged for personal 'Get Well Soon' cards to be sent from TJC. A heartfelt thank you to Mohit and Jharnesh for their thoughtful action. Wishing Janet and Mrs Soni a speedy recovery! #TJCCares #GetWellSoon

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Scott's 18-Year Saga: From Fresh Face to Shop TJC Icon!

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Scott's 18-Year Saga: From Fresh Face to Shop TJC Icon!

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Sound the trumpets and cue the confetti! 🎺We're all about celebrating the one and only Scott Lawrence as he hits the grand 18-year mark (6,570 days) at Shop TJC! Scott's not just a team member; he's the glue that's held us together, showing us the true meaning of hard work, loyalty, and dedication. Here's to Scott, our longest-serving hero, whose spirit and commitment are nothing short of legendary. Cheers to 18 years of brilliance, Scott!

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In the midst of wedding preparations, Margaret faced a hiccup when she discovered her ring, which was ordered via TJC, was the wrong size. With just four days to the big event, panic set in. But Ranjit Debnath from our customer care team quickly turned the tide. Understanding the urgency, he arranged for a replacement ring at no extra cost, ensuring it arrived the very next day, well in time for the wedding. To add a touch of sparkle to their celebration, we surprised the happy couple with a pair of elegant jewellery boxes, perfect for safeguarding their TJC treasures. It's moments like these that remind us of the joy in going the extra mile for love.

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Vaishali's Victory: A Tale of Care Beyond Compare!

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Vaishali's Victory: A Tale of Care Beyond Compare!

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Kudos to Vaishali for turning a customer concern into a heartwarming story of care and service. After a damaged delivery, she didn't just see a product issue; she saw an opportunity to bring a smile to a young girl facing tough times. Vaishali's quick action to replace the item restored joy to a family in need. This is what our team spirit is all about! #CustomerJoy #TeamPride #AboveAndBeyond

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We're sending our warmest thoughts to Maria, a cherished member of our community for six years, who's recently had a mishap resulting in a broken wrist. To brighten her spirits, we've arranged for a special bouquet of flowers from her favourite Personal Shopper, Alex. #GetWellSoonMaria

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Let's give a big round of applause for Joseph, a loyal Ideal World customer who's turning 60 this month! In appreciation of his support since Ideal Worlds relaunch, we're gifting him a stylish wallet and premium aftershave. Here's to making his milestone birthday extra special!

#IdealWorld #UnreasonableHospitality

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Colleen from Grimsby, our studio's ray of sunshine, has been lighting up our days with her hilarious SMS messages including jingles. In a nod to her infectious spirit, TJC has sent her a pink karaoke microphone. It's our way of saying, "Keep the tunes coming, Colleen!" Cheers to Colleen, our jingle queen!

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Doreen from Warrington, let us know via a studio SMS message that she has a very special event upcoming. To celebrate, a birthday gift and card from the entire team here at TJC will be delivered in time for her special day.

Message from Doreen "Good morning Carmel  and Andy it's my Birthday the same day as Andy I will be a couple of years older than Andy I shall be 82 years young on the 2nd of March love to all at TJC you keep me young. Doreen in Warrington"

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Coffee Love: Davros to test the TJC Mug!

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Coffee Love: Davros to test the TJC Mug!

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Davros, an avid viewer, sent in an SMS to the studio enquiring whether the coffee tastes cool from a TJC mug. Only one way to find out, a mug is on the way to Davros for testing!

Message from Davros "Loving Tjc mugs bet coffee tastes cool in them davros XX"

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Christine, our beloved coatigan connoisseur, recently sent us a delightful SOS. She's on the brink of a major fashion dilemma, wrestling with the temptation to expand her already impressive wardrobe of 26 coatigans. Clearly, there's only one sensible course of action for us here at TJC: it's time to fuel the addiction and surprise her with yet another coatigan! After all, what's one more to the collection?

Christine's message: "Hi lovely people.  I'm sitting on my hands when you bring those coatigan 's on air! I now have 26...yes.. 26 of them  in every colour and pattern! The best product on tjc ever! They are so snuggly..wash and dry in a second.  Dress them up with one of  your beautiful  scarves  or lounging about watching  tjc on the TV! To anyone  out there who hadn't got one ...buy buy buy! They are brilliant! Thanks as ever tjc. Chris  the coatigan collector! Xxx"

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A heartfelt message from one of our cherished customers highlighted the profound impact of a simple Rose Quartz figurine in their time of loss. The CX team have reached out to the customer with a personal message from everyone at TJC.

"Thank you T.J.C. my lovely wife passed away after 35 years of love , laughter , song and dance ! I've always felt she was my guardian angel. Now i can relate to her through my rose quarts statue!!! Thankyou it really means a lot. XxX"

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Update Post: We recently shared a heartwarming story about one of our cherished customers, who has been devoted to caring for her two elderly cats, Charlie and Ozzy. In a whisker of a moment, we decided to send a little surprise their way – a parcel filled with their favourite cat treats! Today, we're over the moon to hear from our delighted customer, expressing her surprise and gratitude. Charlie the ginger and Ozzy the Birman are in for a treat! It's these small acts of kindness that make our TJC community so special. Here's to more purrfect moments and spreading joy, one paw at a time!

Thanks to Maggie O'Sullivan for delivering #unreasonablehospitality

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Our customer Sylvia, a member of our VIP Facebook community, has shared us a heartwarming story of Bianca, a resilient dog from Dracula's Transylvania, she has adopted. Bianca's remarkable recovery, after months of care, showcases the incredible bond between her and her owner. Their story is a beautiful reminder of compassion and strength. To celebrate, we're gifting Bianca with special treats from our doggy range for her to enjoy, including a very comfy new blanket.

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Mohammed Arshad, our customer service superstar! With unmatched dedication, Mohammed has been instrumental in transforming customer experiences, taking Trustpilot scores from dissatisfaction to the heights of 5-star elation. By personally reaching out and addressing concerns, he not only resolves issues but also wins hearts, proving every day that at our core, we're all about delighting our customers. #CustomerServiceHero #5StarSuccess

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Paws for Appreciation: Special Treat for a Feline-Friendly Customer

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Paws for Appreciation: Special Treat for a Feline-Friendly Customer

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At TJC, we're all about celebrating our customers and their unique stories. Recently, a loyal customer shared that she's been caring for her two elderly cats, which kept her away from shopping. To show our appreciation and support, we've arranged a special treat for her furry companions to enjoy. It's our way of saying thank you and spreading a little extra joy. Here's to the little gestures that make a big impact!

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Beyond the Box: Denise's Birthday Surprise

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Beyond the Box: Denise's Birthday Surprise

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Denise was eagerly awaiting a replacement for her Rachel Galley jewellery, a heartfelt gift from her son for her upcoming birthday on Monday. Understanding the importance, and knowing the birthday celebration was within 72 hours, Mohit Sonthila, from our amazing Customer Care team went above and beyond. Not only did he ensure the timely arrival of the replacement, but he also added a personal touch with a bouquet of flowers, from Rachel Galley and himself, making Denise's birthday celebration even more special.

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A cherished customer loves our openable rings due to arthritis, however, it fell off unnoticed on her first outing. We didn't just listen; we acted. We refunded her lost ring and gifted her a new one, ensuring her joy remains as timeless as our jewellery.

A special shoutout to our agent, Mohammed Arshad, for his exceptional service and dedication. His efforts exemplify our commitment to 'unreasonable hospitality' and making every TJC experience memorable.

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Well done to Alexandra Masko for looking after our lovely customer Maria so well over the years. As below, we can tell she is VERY HAPPY!

I HOPE THIS EMAIL FIND YOU WELL TODAY MY DEAR 🙏😇❤️! I AM SENDING YOU THOSE PICTURES EMAIL REGARDING WITH THOSE ABSOLUTE GORGEOUS LOOKING SPIGA BRACELETS 😍❤️😀👍👌🫶🙏,WHICH I JUST RECEIVED TODAY, AND I AM ABSOLUTE AMAZED HOW CHANKY AND BOLD AND GORGEOUS THEY REALLY ARE 😍😍❤️😀👍👌🫶🙏❤️,I AM ABSOLUTE LOVING IT, AND LOOK HOW AMAZING THEY REALLY REALLY LOOK HAS A CHOKER, ABSOLUTE GORGEOUS MY DEAR 👍👌🫶😍❤️😀🙏,I AM OVER THE MOON ABOUT IT, I AM LOVING IT 😍❤️👍👌🫶🙏,THANK YOU MY DEAR FOR ALL YOUR PRECIOUS AND PRICELESS HELP TO MAKE SURE THAT I HAVEN'T MISSED OUT IN THIS GORGEOUS LOOKING BRACELETS 😍❤️👍👌🫶😀🙏,AND I WISH TO THANK YOU TO AN ABSOLUTE WONDERFUL AND TRULY AMAZING MANEGER MAGGIE FOR GIVE ME THIS OPPORTUNITY AND AMAZING DEALS AND SUPPORT EVERY TIME, I AM FOREVER GRATEFUL 🙏 ❤️👍👌🫶,THANK YOU FROM THE BOTTOM OF MY HEART FOR EVERYTHING THAT YOU REALLY DO FOR ME, GOD BLESS YOU'LL 🙌 🙏😀🌈🌞🌄❤️! I WISH YOU A PEACEFUL AND SUNNIER DAY MY DEAR, AND I HOPE YOU LIKE MY NEW CHOKER 🤞👍👌😍❤️😀🙏! GOD BLESS YOU MY DEAR, AND BEST WISHES AND MANY THANKS 🙏😇❤️!× KIND REGARDS MARIA 🙏 😇 ❤️!××

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Big shoutout to Mohit Sonthila (again) for turning a customer's frown upside down! When a pair of boots arrived less than perfect, and following a negative review, Mohit jumped in to offer a refund or replacement, no hassle involved. The customer chose a refund and praised our "unexpected and excellent" service, especially as after a minor fix she is enjoying wearing the boots!

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Handwritten Happiness: Our Greeting Card Cheer!

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Handwritten Happiness: Our Greeting Card Cheer!

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Delighted to unveil our latest unreasonable hospitality initiative! We've designed heartfelt greeting cards for birthdays, anniversaries, and more, all to be penned with personal messages from our UK team and call centre colleagues. It's our way of adding a personal touch to every celebration, ensuring each message we send brings a smile. Let's make every occasion a memorable one with our sincere wishes!

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Caring Beyond Refunds: A Jharnesh Dixit Story

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Caring Beyond Refunds: A Jharnesh Dixit Story

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Today, Jharnesh Dixit went above and beyond in assisting a customer who inquired about a refund for an Air Fryer. Not only did Jharnesh efficiently handle the refund process, but upon learning the customer recently underwent heart surgery, he also arranged to send her flowers and a get-well-soon card from TJC. A true example of exceptional customer care and empathy! #TJCDelivers#UnreasonableHospitality

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Mohit Sonthlia, one of our call centre agents turned a minor issue into a delightful experience. After a customer left a review mentioning a hat was too small and that she had donated it to charity, our agent reached out, offering a refund as a surprise gesture of goodwill. Touched by the unexpected kindness, the customer shared that we had "blessed her day." This story highlights the power of thoughtful service and the joy it brings. Cheers to making a difference, one small gesture at a time! #DeliveringJoy #Unreasonable Hospitality

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Ashish’s Sparkling Birthday Delight Surprise

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Ashish’s Sparkling Birthday Delight Surprise

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Ashish Sharma, from our Personal Shopper team, went above and beyond to ensure a customer’s satisfaction with a special order. When the sought-after RHAPSOYD 950 Platinum Tanzanite and Diamond Ring was not available in the requested size, Ashish collaborated with our specialist, Jayanto, to confirm the possibility of resizing the ring to a perfect fit. Overjoyed with our flexible service, the customer mentioned her daughter’s birthday, inspiring Ashish to arrange a thoughtful surprise. Ashish gifted the customer's daughter with two Tanzanite earrings, one blue and one red, as a birthday present, showcasing TJC's commitment to extraordinary customer service and unreasonable hospitality.

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High Five to Five-Star: A Remarkable Review Revival!

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High Five to Five-Star: A Remarkable Review Revival!

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A huge shout-out to Mohammed Arshad, our call centre hero, for his outstanding dedication to managing our TrustPilot feedback! He skillfully navigated through challenges faced by five customers, transforming their initial dissatisfaction into glowing 5-star reviews. Exceptional work, Mohammed!

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We have received two fantastic appreciations for one of our call centre stars, Vivek Nayak. Well done Vivek and keep up the great job of delighting our valuable customers.

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Asli, our Senior Personal Shopper, has been the been the personal contact, for of one our most special customers, Mrs Miller, who has spent over £300,000 with TJC over the last 12 years.

Mrs Miller has let us know that she is about to undergo major surgery.

To show our support, and to let her know that we and Asli will be thinking about her, we are sending her a bouquet of flowers.

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After 15 years of unwavering loyalty, one of our cherished customers found herself impacted by the cost of living crisis and felt the need to reduce expenses, including her TJC+ membership. Despite her reluctance and assurance of her continued patronage, she reached out to cancel. Moved by her situation, we decided to embody the spirit of Unreasonable Hospitality by surprising her with a complimentary 6-month extension of her TJC+ membership, allowing her to enjoy her shopping experience without the stress of additional postage costs.

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One of our valued customers reached out to our Customer Care team, and during the conversation with our agent Dhiman Rakshit, she shared that she had been unwell, experiencing difficulty in walking, and had recently spent some time in hospital. In an effort to uplift her spirits and add a touch of joy to her day, we organised a lovely bouquet of flowers to be sent to her, accompanied by the following message:

"Dear Joan, It was a pleasure speaking with you. We were saddened to learn that you have been unwell and required hospital care. Should you need any assistance or just wish to chat, we are here for you. Dhiman (Customer Care Agent) and everyone at TJC."

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Our Customer Care Agent Tanmay Sharma has received some great feedback from one of our customers. Tanmay helped resolved a problem created by the customer, without any fuss. The customer was so happy, they wrote an email praising him! Well done Tanmay.

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We have received some lovely feedback regarding Dipanshu, one of our Star Customer Care Agents. Keep up the great work Dipanshu!

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Mrs Pogson placed an order with TJC, and unfortunately, our courier partner mixed up delivery of their order which resulted in it being returned back to our warehouse and refunded. The customer was very naturally disappointed, however, TJC prepared the item again and gifted it to her, and being local, our very own Maggie Sullivan, delivered the item personally to the doorstep and was very gratefully received by a very surprised and delighted Mr Pogson!

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It is not just us who know we provide our customers with the best service. Our customers know this as well!

"TJC always gives the best customer service no matter what the situation. Thank you"

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We've been inundated with messages of appreciation for our Contact Centre team, and it's time to share the love! Each day, our dedicated team members go above and beyond to ensure every customer's experience is nothing short of exceptional.

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You can listen directly to one of our exceptionally satisfied customers.

"Absolutely Perfect! When I asked the question about cancelling an order. Very polite, very kind, very understanding AS USUAL!. You are the most brilliant show for helping people before and after. Thank you so much!"

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TJC recently surprised customers who purchased a special shower head that requires cartridges. Without any expectation, these customers received an unexpected gift from us: a set of two replacement cartridges, absolutely free! This unexpected gesture of goodwill left our customers both surprised and overjoyed.

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One of our customers shared a tale in our VIP Facebook group about how she lost an earring while playing with her dog. Understanding the sentimental value attached to our products, TJC stepped in with a heartwarming gesture. We sent her a brand new pair of earrings, free of charge, to replace the one lost in the playful mishap.