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Meet Mark, a Customer Experience Manager. 

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Meet Mark, a Customer Experience Manager. 

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Mark has collected feedback forms from customers that show both positive and negative experiences at the café. He wants to understand what customers are saying most often to improve their overall experience...

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Read through the feedback collected by Mark above...

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Prompt for AI Tool:

1. Categorize Feedback: Identify and categorize the key themes from the feedback into:

Positive Experiences

Areas Needing Improvement

2. Summarize Customer Sentiments: For each theme, provide a summary of the customer sentiment based on the feedback. Use specific examples from the feedback to explain how customers feel about each aspect.

3. Suggest Actions: Based on the identified themes, suggest practical and actionable steps BrewCo can take to address the common concerns and improve the customer experience. Ensure the actions are focused on enhancing customer satisfaction.

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Mark needs you!

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1. Run your prompts in your chosen AI tool. Evaluate the responses and refine your prompts as needed for accuracy and usefulness.

2. Once satisfied with the results, post your prompts as a post by clicking the '+' sign at the bottom right corner of your screen.

3. Scroll through the board to review responses posted by your peers. Select at least one prompt to evaluate. Use the CLEAR framework to assess its effectiveness and suggest one specific improvement for each prompt, focusing on any CLEAR element that could enhance its effectiveness.