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CENTRO ESTADUAL DE EDUCAÇÃO TECNOLÓGICA PAULA SOUZAFACULDADE DE TECNOLOGIA DE CAMPINAS     CURSO SUPERIOR DE TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃOINGLÊS IIIAluno: Érica Vanessa Rodrigues da Silva     RA: 2760781923031Aluno: Eduardo Fabricio Goza                      RA: 2760482021016Situação Problema: Betty liga para Positron para saber dos computados doados que recebeu da esposa do dono da empresa que se chama Johnson. A recepcionista passa a ligação para um outro Johnson da mesma empresa que confunde a Betty como cliente.R: Good morning. Ana from Positron speaking, how can I help you?C: Hi! This is Betty, is Mr Johnson there ?R: What's the reason of your call?C: I’m calling about the computers.R: One moment, I’ll put you throungh.J: Johnson speaking.C: Good morning Mr Johnson. It’s Betty from the college Columbia.J; I see, how can I help you?C; It’s about the computers of college.J; How many computers was and the specifications?C: I believe that around fifty computers, specifications? I don't know.J: Can I have number order?C: I don’t haveJ; Can you tell me your e-mail address?C: It’s betty_columbia@eduacation.co.ukJ: Sorry, can you say that again? C: It’s betty_columbia@education.co.uk  (betty Undescore comlumbia At education Dot co Dot ukJ: I'm sorry, but your email do not list in our system.    Can I have confirmation of your product code?C: I don’t have.J: Can i check your delivery address?C: It’s 864, Quaker st. Seattle, 76293.J; can you say that more slowly.C: It’s 864, Quaker st. Seattle, 76293. (St = Street )J; I'm sorry, but I can't find your request. Do you have the receipt of payment?C: Your wife didn't tell you about the computers Mr. Brown?J: My name is James, i think Ana put through the wrong Johnson.C: I'm sorry,i didn't know.J: It’s okay, Can you wait a moment, please. I will put you through to Mr.Brown.C:Thank you!J:You’re welcome.R: It’s Ana!J: When did you passed the call asked which Johnson was?R: Has more than one?J: Yes.R: I'm sorry for the nuisance Mr. Johnson. I'll fix right now.J; No problems, next time you make that mistake again, i am gonna lower your wage.R: OH MY GODNESS!!

# data[].attributes.subject
CENTRO ESTADUAL DE EDUCAÇÃO TECNOLÓGICA PAULA SOUZAFACULDADE DE TECNOLOGIA DE CAMPINAS     CURSO SUPERIOR DE TECNOLOGIA EM GESTÃO DA TECNOLOGIA DA INFORMAÇÃOINGLÊS IIIAluno: Érica Vanessa Rodrigues da Silva     RA: 2760781923031Aluno: Eduardo Fabricio Goza                      RA: 2760482021016Situação Problema: Betty liga para Positron para saber dos computados doados que recebeu da esposa do dono da empresa que se chama Johnson. A recepcionista passa a ligação para um outro Johnson da mesma empresa que confunde a Betty como cliente.R: Good morning. Ana from Positron speaking, how can I help you?C: Hi! This is Betty, is Mr Johnson there ?R: What's the reason of your call?C: I’m calling about the computers.R: One moment, I’ll put you throungh.J: Johnson speaking.C: Good morning Mr Johnson. It’s Betty from the college Columbia.J; I see, how can I help you?C; It’s about the computers of college.J; How many computers was and the specifications?C: I believe that around fifty computers, specifications? I don't know.J: Can I have number order?C: I don’t haveJ; Can you tell me your e-mail address?C: It’s betty_columbia@eduacation.co.ukJ: Sorry, can you say that again? C: It’s betty_columbia@education.co.uk  (betty Undescore comlumbia At education Dot co Dot ukJ: I'm sorry, but your email do not list in our system.    Can I have confirmation of your product code?C: I don’t have.J: Can i check your delivery address?C: It’s 864, Quaker st. Seattle, 76293.J; can you say that more slowly.C: It’s 864, Quaker st. Seattle, 76293. (St = Street )J; I'm sorry, but I can't find your request. Do you have the receipt of payment?C: Your wife didn't tell you about the computers Mr. Brown?J: My name is James, i think Ana put through the wrong Johnson.C: I'm sorry,i didn't know.J: It’s okay, Can you wait a moment, please. I will put you through to Mr.Brown.C:Thank you!J:You’re welcome.R: It’s Ana!J: When did you passed the call asked which Johnson was?R: Has more than one?J: Yes.R: I'm sorry for the nuisance Mr. Johnson. I'll fix right now.J; No problems, next time you make that mistake again, i am gonna lower your wage.R: OH MY GODNESS!!

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Erica e Eduardo