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Pay attention to Joey's apology towards Ross ( 00:40- 01:50)
focus on his body language and emotional- sarcastic tone!

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source:  https://united-airlines-i.blogspot.com/2018/03/united-airlines-ticket-sample.html

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Task: Work in pairs and practice the following instances

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Task: Work in pairs and practice the following instances

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1. Apologise to your best friend for your rude behavior on his/her birthday party.( One student takes the role of the friend, the other of the recipient)

2. Respond to the airline company that cancelled your flight accepting their offer of providing you a free ticket. ( One student takes the role of the airline assistant, the other of the customer)