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Learners access the site, providing their membership number and password (these match details already provided to members of the union).

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The support page provides help and advice to new users, offering written advice and a video walkthrough of the site. An email address is provided at the foot of each page to access direct support

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Learners have the choice to access courses for activists (reps) or professional development (all members) depending on their role.

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An example of the activist pathway has been used to demonstrate the 'courses' landing page. Learners can enrol on courses which are delivered via a blended learning approach, with dates and registration links provided. These courses may factor in e-note content, classroom learning, video conferencing, and/or message board interaction. E-notes on both pathway's can be completed independent of courses too.

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E-notes are bite-sized, self directed courses which learners can complete asynchronously. They include quiz questions, links to external resources, video content and more. The example shows an example of e-note content on the activist pathway.

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Each course or topic will have a message board. These will be a source of discussion and learning activities associated with e-notes and blended learning courses. These are the settings for communities of practice to develop, with learners encourage to contribute to discussion threads and complete tasks. This also factors in the heutagogical approach of focusing on the workplace, encouraging learners to contextualise their learning and apply it to their workplace setting. The forum for the Health and Safety Reps course is provided as an example above.

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When learners complete a learning activity they will be encouraged to complete a feedback form to feed into the cycle of improving and updating course content and materials.

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Feedback is analysed alongside forum discussions to ensure learner collaboration in the continued development of learning content and materials.