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Empathy mapping; a resource for ScotGEM students

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By the end of this online learning resource, you will be able to:

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Video narratives from patients, staff

Video narratives from users of these tools

Linked activities for the students to use the tools in practice.

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Collated by Jordan Napier, Staff Development Lead, School of Medicine, University of Dundee

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CME leadership module Empathy Mapping exercise

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CME leadership module Empathy Mapping exercise

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We were asked to visit this link: https://www.accenture.com/us-en/blogs/bloglandingpage/blogpostpage?wppreview=45257

and then work with colleagues to develop an empathy map. I use to hone in on doctors involved in examining in the Dundee OSCEs as my user, and my map is below!

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user personas
double diamond
safari
journey map
empathy map - JN working on
business model

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Example Sway: one I've  developed for OSCE training

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Example Sway: one I've  developed for OSCE training

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Welcome to this short online learning resource about examining in the Dundee/ScotGEM OSCEs using the ASSESS domain-based marking system.

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Example Sway: this one was developed by Vicki 

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Example Sway: this one was developed by Vicki 

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Welcome to the Year 2 Patient Experience Activity. Normally you would carry out a Patient Shadowing activity in this block where you shadow a patient through a clinical experience in a clinic or ward