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INTERNSHIP VIDEO PRESENTATION NURHANIM BINTI JAMALUDDIN A15A0748

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Today I carried out my regular duties of stock clearing as there were still a huge number of stocks as well as new stocks that had to be arranged.

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Today my duty was to arrange and clear the invoices collected from April until May. Therefore I had to arrange the invoices according to alphabetical order and also according to the date it was received.

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Today I helped to arrange the milk powder stock which is Glucerna and Ensure milk powder. Also, I helped to stick and attach a free 3 sachet of Glucerna milk powder to the 850 gram tin as it if free for customers who purchase it while stock lasts.

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Today is my last day of internship. I helped to clear out the stocks, as well as assisting customers, helped to clean the pharmacy and also say my farewell to some of the customers that I am familiar with. Overall, this internship experience was extremely challenging and I hope and pray that this type of experience is not frequent in my life. I do thank Ms.Christine and the others at Good Life Pharmacy for this experience that I will never forget.

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Today I was on medical leave for one day.

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Today I was assisted by Ms. Nurul from the Kelana Jaya branch to help clear the stocks as there were many stocks that had to be checked, price tagged and arranged. Today I also helped to clean the pharmacy by wiping the stocks on display to remove dusts and dirt.

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Today my duty was to arrange the body shampoo, dog shampoo and also to rearrange the wheelchairs that were located at the entrance of the pharmacy. Therefore I cleaned the entrance of the pharmacy before arranging the shampoo and also clean the existing old stock of body shampoo and dog shampoo. This was a tough task as the shampoo were all 1- 2 liter in weight and there were 8 cartons of them that had to be arranged.

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Today I carried out my regular duties of stock receiving and checking. Today a supplier from a company had delivered stocks that were too near to expire. Therefore I notified the supervisor Ms. Shirley and did not receive the stocks as they were too near the expiry date and only receive the stocks that were suitable. This was also a challenging task as I had to be very careful when checking the expiry date of the products and only select the right ones.

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Today there were also lot of stocks that had to be received. The products also included health supplements from Blackmores and had to handled carefully as the products were all in a glass container.

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Today there was a fake cash money of RM50 received at the pharmacy. Therefore, my Supervisor told me and the other staff that either of us has to be responsible for the money and we have to pay back the RM50. Although I was unaware of the money being received and did not know how did the money came the pharmacy, we still had to bear the responsibility. Later, after speaking up for myself I told my supervisor that I did not do much cashier duties as I was very busy with the stock checking. I finally did not have to pay for the RM50 as it cannot be proved that either me or Ms. Amyrah had received it. Today I learned the importance of speaking up for ourselves as long as we are honest.

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Today there was a free Ensure Wet Sampling which is free Ensure Milk taste testing as well as briefing by the sales representative from Ensure. Along with assisting the sales representative I also performed my regular duties of stock receiving and stock arranging.

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Today the wet sampling from Ensure continued and I too helped by briefing the customers about the benefits of Ensure Milk and also introducing the new flavour of the milk which is the green tea flavour.

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Today is Labour Day therefore it is a Public Holiday.

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Today I continued my duties of stock receiving and checking. Since this is the beginning of the month, there were a huge number of stocks that needed to be cleared. It was a very tiring and challenging day as I also had to still assist customers and perform cashier duties as well.

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Today my duty was to continue to receive and check the incoming new stocks. Although tiring and tough, I still managed to perform my duties well and accurately.

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Today there was a free health screening by Bio-Life that calculates our body bone mass, bone density and also calcium level. There were a lot of customers who got to enjoy the test and know about their health status.

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Today there was a free health screening test by Caltrate. They provided a free blood glucose test, body height and weight measurement, BMI result and also calcium level measurement. I too has the chance to get to know my body health levels.

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Today my duty was to help clear out the space used by the free health screening tests done for the past two days. I also arranged a few new wheelchairs and commode chairs for sale.

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Today I continued my regular duties of stock receiving as well as arranging the low stocks in display. Today was a tiring day as there were a lot of stocks and many customers to be assisted.

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Today there were a lot of customers and there was a customer that needed assistance while purchasing knee supports. Therefore, I assisted the customer to purchase the knee support according to the size and preference of the customer.

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Today my duty was to arrange a new range of products in the pharmacy. The items were CG Fibre detox drink sachet and Ensure milk powder green tea flavour. Therefore I continued to arrange the new stocks and display it well.

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Today I topped up all of the items that were low in display. Therefore I had made a checklist of items that are low and go to the store room to collect those items and arrange it for display

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Today there were a lot of stocks arrival that has to be checked, price tagged and arranged. Therefore I continued my tasks as well as assisting customers and do cashier duties as well.

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Today there was a customer that had accidentally opened an adult diaper packet before purchasing it. The customer too refused to purchase it later as it was not the item that he had desired to buy. Therefore, the opened package had to be returned to the manufacturer to be returned and traded with a new one.

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Today as usual, I carried out my stock checking and arranging duties as well as assisting customers and cashier duties.

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Today my duty was to clean the store room and remove all the expired and near to expiry products. I also had to clean the cardboard boxes and arrange them for it to be recycled and sold.

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Today I was visited by my Internship Lecturer and Advisor Ms. Aliah at the pharmacy. It was a short but memorable meet and I felt happy seeing a lecturer from UMK after a very long time.

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Today I also continued to clean the store room along with Ms. Nurul. Cleaning the store room was a tough task as there were quite a lot of clutter and products that has to be handled carefully.

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Today my duty was to do the stock checking of items in the store room. Therefore, I have to make a list of items that are present and also write down the number of each items.

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Today my duty was to continue checking stocks present in the store room and keep a record of items that are low in number. This is to ensure the low items can be ordered before they are all sold out.

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Today my duty was to check the existing stock available and to see if it tallies with the number of quantity in the system. Therefore my duty was to have a checklist Andy go around the pharmacy to check it.

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Today my duty is also to continue the stock checking. The example of stocks were the wheelchairs, commode chairs, equipments, nebulisers and many more.

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Today after finishing the final stock checking I was assigned to arrange the new stocks such as adult diapers, vitamins, baby powder and wet tissues.

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Today I also had to continue to assist customers, do cashier duties and also help to crush the pills Andy medicines ordered by customers.

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Today my duty is to continue to receive and check the stocks of medicine and supplies that arrive at the Pharmacy. The suppliers are from DKSH, Antah Pharmacy, Zuellig, CCM and many more. Each of the suppliers have a different procedure of receiving stocks and the time given to check the stocks too differ as some suppliers collect the checked invoices immediately while other suppliers wait until the next day to collect the checked invoices.

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Today I learnt how to to do receive stocks and to check the stocks that arrives at the pharmacy. After the briefing given by Ms. Shirley I worked together with a fellow colleague Ms. Nurul and arranged the stocks together.

This is my first  time working at a retailing company, therefore this staff was quite challenging but i was guided by Ms. Nurul from time to time.

After receiving and checking the stocks using the invoice given, I have to check the number of quantity, expiry date not too close and the condition of the good before I bring it to be keyed in the system of the Pharmacy.

Overall, it was a good and challenging day for me.

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Today there were a lot of stocks at the pharmacy that had to be arranged and checked. Therefore, I carried out my regular duties the whole day today.

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Today I was visited by my lecturer Ms. Aliah at the pharmacy to talk about my journey so far. It was a short yet memorable day today.

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Today I learned about the difference between the type of cough mixtures, its uses and the daily consumption dosage . These informations were very useful and beneficial for my future use.

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Today I learned about a very common and frequently bought medication which is Cetirizin. This medicine is used to treat flu, pains and itchiness. This medicine is very frequently bought by customers and much needed for people.

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As usual today I arrived at the pharmacy at 8am and carried out my stock check, receive and arranging activities as well as assisting customers, cashier duties and cleaning the pharmacy.

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Today as usual i arrived at the pharmacy at 8 am. After opening the pharmacy, I continued to carry out my regular duties of stock checking, cleaning the inventory and stock update.

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Today I learned about the usage of calcium tablets, the difference between calcium and calcium carbonate.

I also assisted customers in purchasing adult diapers and explain to them the difference of each type of diaper and its usage.

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Today I helped to arrange the milk powders in the pharmacy. There are a few different types of milk powders present such as Glucerna and Nutren Diabetik which is essential for diabetic patients. Next, Ensure milk powder which is suitable for all adults after age 18 and it comes in different flavours which is wheat, vanilla, chocolate and gold.

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Today there were a lot of stock arrival from Blackmores health supplement and I received, checked and tagged the prices of each product before arranging them accordingly.

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Today I continued to carry out my regular duties and I also helped Ms. Nurul to arrange and receive the stocks in and out of the inventory.

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Today there were a lot of stocks arrival that has to  be checked, clear out the invoices and to be prepared to be keyed in the pharmacy system. After checking the number of cartons, number of items with the expiry date not within 2019 or in the near 6 months time.

Then, I tagged the prices of the products, arranged the stocks accordingly and also gave some of the stocks to the Good Life Pharmacy Kelana Jaya branch.

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Today there was a customer who wanted to buy a big wheel wheelchair whereby a person can also push the wheelchair by themselves too without assistance. Therefore, I helped the customer to look for the wheelchair, explain its basic functions and helped them to clean the wheelchair after being purchased.

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Today there was a total of 26 cartons of stocks from DKSH that had to be arranged, checked and cleared out. It was a  tough task as all the cartons were heavy and there were a lot of stocks to be calculated  precisely . Overall, I gave my best and finished the task accordingly.

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Today also i continued to clear and arrange the stocks of products while assisting the customers, do cashier duties and also help clean the pharmacy such as sweeping, wiping the tables, cleaning the pharmacy equipments and also to water the plants.

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Today is my first day of Internship at Good Life Pharmacy, 1073, Jalan 17/27, Seksyen 17, 46400 Petaling Jaya, Selangor. My working time is from 8am until 5pm on Monday till Friday.  Today I also met my supervisor, Ms. Shirley Cheah.

As today was my first day of work, I was given briefing and guidance about the the type of duties and services that i have to provide at the pharmacy.

The briefing was useful for me to get an idea of how my duties for the future days is going to be and I got to know what are my future responsibilities.

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Today my duty was to continue assist customers, receive and clear stocks, arrange many boxes inside the store room, clean the inside and the outside of the pharmacy area, be the cashier and also to assist in other duties of the pharmacy.

Although tiring, I carried out my duties without fail .

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Today along with my regular duties I also carried out the duty of stock checking. Stock checking is referring to the list of equipment and products and count the quantities left at the store and the shelves.

Today I got to of many equipment and products at the pharmacy as I was conducting the stock checking.

Learning Outcome :
1. There a lot a lot of blood pressure monitor equipment that can be used to monitor blood pressure and pulse rate even at home.
2. There are many types of lancets test strips to detect the blood glucose level of a human body.

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Today there was a blood test program held at the pharmacy with a doctor and many patients and visitors were present.

I carried out my regular duties of stock checking, cleaning the pharmacy and assisting the customers.

Today I worked until noon shift (1.30pm) as I was unwell.

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Today I was asked to carry out my regular duties at the pharmacy. I also helped a few customers to carry their purchased products to their car.

Today I also attended calls and took orders for customers who cant't visit the pharmacy due to their walking difficulties.

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Today there were a lot of new stocks to be arranged and checked. There were also a lot of customers who visited the pharmacy.

There were a lot of new stocks from different supplement companies such as BioLife, 21st Century and Blackmores that had to be arranged at promoted to the customers.

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Today my duty was to continue to do short expiry checks for all the other products. In the same time, I also have to attend the customers and to be a cashier for customers. I also have to receive stocks and check the stacks before arranging them on the shelves.

Starting today, I had to do many duties in one time and more job scopes were added.

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Today my duty has also increased as there were a lot of customers coming into the pharmacy. In the same time, I also continued to carry out my assigned duties as usual.

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Today I learned a few facts and knowledge about wheelchairs, walking sticks, cane and also commode chairs. Ms. Shirley educated me about the wheelchair types, specialties and usage that they contain. A commode chair is a chair that is used as a toilet facility for all those elderly people who have difficulties using a regular toilet. A walking stick is used by an elderly person when he/ she has minor walking difficulties. A wheelchair also has to appropriate and comfortable for an elderly person according to their weight and comfort.

I also assisted a customer today as he wanted to purchase a wheelchair.

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Today I learned quite of an information about health supplements and its benefits.

In Good Life Pharmacy,  there are a lot of health supplements that has many different uses. The most common type of supplement is Magnesium tablets, Garlic pills, Buffered C tablets (non-acidic) Vitamin C, Gingko tablets and many more.

There are also a lot health supplements for children, growing youth and injured individuals.

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Today was the first time I stayed in the pharmacy until it closes. Therefore, I learnt how to do the closing of the cashier 30 minutes before the actual closing time. The process of counting the money and receipts of bank notes has to be counted properly and accurate before closing the cashier account of the day.

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Today I continued to do my regular stock receiving, checking and clearing duties. Also, today i learnt a few basic information regarding health supplements and probiotics.

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Today I was given the duty to check the expiry dates of the products in the pharmacy. If the expiry date of a product is after December 2019, that product is safe and proper to be sold. On the other hand, if the product expires within January till June 2019, that product has to be removed from the shelf and has to be returned because it is not safe for consumption or usage. Lastly, if the product is expiring within July till December 2019 that product has to kept record of so that it ca be removed shortly later.

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Today was a very hectic day as there were a lot of customers at the pharmacy who needed assistance.
There was also a lot of stocks that had to tagged price and arranged accordingly

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Today I was given my everyday routine and job specifications. My duty is to open the doors of the pharmacy every morning as my duty starts at 8am. Then, I will have to clean the cashier counter and the prescription table. Next, I also have to wash and clean the pharmacy utensils everyday.

After that, I have to continue my stock checking, arranging and price tagging duties as usual.

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This is my third week of Internship at Good Life Pharmacy. I was taught how to do cashier duties and to scan or key in the details of the medicine and products bought by customers.

Being a cashier was a challenging task for me as each and every medicine and health equipments have to be typed in the computer according to the medicine/ equipment name, wight (mg) and number of tablets.

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Pharmacy is closed due to Chinese New Year.

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Today i was given further training and guidance on how to handle the cashier.

The procedure is as follows :
1. Ask the customer if he/she has a membership at the pharmacy.
2. Key in the details of the medicine such as the name, weight (mg), number of strips and also scan the other products that has a barcode.
3. Tell the customer the total amount of money, take it in, give the change and handover the receipt.

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Today was a very busy and tiring day as there were a lot of customers in the pharmacy who needed assistance. I continued my stock clearing duties as well as cashier duties as usual. Although tiring, i do get to learn a lot new things . For example today I assisted a customer to purchase a sweet potato milk and I learned its benefits and nutritional properties while assisting her.

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Today my duty was to arrange all the new stock such a as probiotics, needles, lancets and hand gloves.

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Today I was given briefing on how to greet a customer who comes into the pharmacy.

This was a new and rather different experience for me as I have to make a lot of human interactions and friendly gestures to the customers. This day helped me a lot to know the flow of the business in the pharmacy and I got to know a lot about what are the most common and regular items that customers seeks for.

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Today a lot of stocks arrived at the pharmacy due to extra orders and demand from the customers. Therefore, I had the task to arrange and to tag the price of the new products accordingly and arrange it easy for the customers to see.

Today I was also taught again to test the glucose level of a customer. It was a new and tricky experience for me as I had to prick the finger of a customer using a lancet needle and take out a drop of their blood and put it on a test strip to get the reading of their blood glucose level.

Learning Outcome :
1. The normal blood glucose (sugar) level is from 5.5 - 5.6 L.

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Today I was taught how to check the blood glucose level of customers. The normal glucose level when fasting 5.5- 5.6 mmol. The glucose level testing procedure involved a lancet, test strips and alcohol swabs.  The takes about 5 minutes to complete and is charged RM 3

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Pharmacy is closed due to Chinese New Year.

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Today I was taught how to check the blood pressure of customers that come to the pharmacy by using a blood pressure monitor. This service is given by the pharmacy at no charges.

I was also introduced to some of the utensils at the pharmacy such as the pill cutter and how to utilise the tools. I was given these briefings by my fellow colleague, Ms. Pei Cheng who is a Pharmacist.

Learning Outcome :
1. The normal blood pressure rate of a person can be from 120/80-140.

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Today I continued my regular duties of receiving stocks and arranging them accordingly as well as stock checking.