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STOP

Low patient census rentals

Provision of over-used ventilator units

Purchase of overly commisioned second-hand units

Fix

Utilization monitoring (real-time)

Communication and relationships between Equilife personnel and clients/accounts

Certifications for our direct sale items.

Scale

Product and equipment usage and offering to our already partnered clients (PFT and Vapotherm Offer)

New Bets

Offer PFT as a stand-alone pulmonary service as in a JV partnership, whilst improving

Look for a handheld ABG to supplant ABG positioned machines with Calibration packs.

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Stop

·         Engaging in secondary and primary level hospitals which yield low revenue and low patient census

·         Engaging in low revenue contract

Fix

·         Approval process for contracts/pricing to ensure speedy, accurate and impactful proposals

·         Retention of accounts through customer centric approach and ensuring client satisfaction

·         Specific salesperson to cater the dealings for big Chain of hospitals

·         Inclusion of newer more updated ventilator line in the fleet

·         To have a more updated and customer centric way of updating current census

·         To have a more advance, scientific and proactive way of monitoring ventilator utilization as well as implementation of delivery and pull out

·         A more tailor fitted highly specific contract proposals for various hospitals

·         A more well defined highly specific area configuration base on the upcoming strategies

Scale

·         Focusing on retention account and maximizing the results by upselling and being on the lookout for possible future business opportunities

·         A companywide training for a  more customer centric approach in dealing with customers

New Bets

·         Purchase Demo unit for Anesthesia and Ventilator for direct seliing. Purchase refurbished fleet of Anesthesia machine for rental as well as to be used as loaner unit for direct sales customers

·         New products that can cater for or within the standards of big tertiary and chain of hospitals

·         New product line for expansion (Anesthesia Segment)

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Stop:

● To stop weak monitoring on rental utilization

● Stop delaying technical/customer support - specifically for defective devices subject for swap/replacement, (it can damage the long-term partnerships)

● Stop committing delivery ETA

Fix:

● Proper communication between departments to have a clear and reliable time frame

● Fix completion/compliance of necessary documents for bidding eligibility (CPR,CMDN,etc)

● Fix delivery lead times, set dashboard access for all to track deliveries

Scale:

● Strong Client Relationships

● Increase on customer satisfaction by providing solutions on their needs 24/7 to maintain client retention rate

● Increase demo frequency and offer trainings for new equipment line

● Faster issue resolutions for all clients specifically for additional request of equipment

New Bets:

● Digital platform/app where client can also book request, track and manage their census online

● Explore to reach out patient and ambulatory centers where in we can offer Direct Sales by providing marketing tools such as flyers

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Stop:

*stop delaying the replacement parts for repairs

*remove unused machines

*Stop providing incorrect delivery timelines

Fix:

*fix CMDN/COE/CPR registration to join Government Transactions

*set lower minimum order amount for free delivery

Scale:

*Focusing on priorities: new account acquisition, client relationship renewal and targeting product training for existing account.

New Bets:

*Identify potential sub-dealers in the area to handle LGU’s engagements.

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STOP

- Stop unprofitable short-term rentals

- Stop getting low-quality leads

- Stop getting equipment usage reported by the client only

FIX

- Fix equipment utilization monitoring

- Fix delivery timelines of requested equipment or purchased goods

- Fix client with delay payments to avoid loosing sales that might affect current orders

- Fix sales plantilla

SCALE

- Scale client partnerships by expanding to 3-5 years agreement for current and new leads

- Scale

NEW BETS

- Introduce Equilife Medical products and services in other regions for expansion

- Offer trainings to end-users for all EL products

- Partner with different group of hospitals

- Offer other business models of EL to new leads (LTO, Direct Sales of Equipment)