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Problem detected: There is emotional self-expression but it is too general (eg: I am sick, I am anxious, I am unmotivated, etc.)

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Solution: Break down the whole (“I feel bad”) into parts with the aim of specifying and punctuating in order to be understood (“my discomfort is related to the misunderstanding that I experience at work, but more specifically, due to the treatment I receive from a colleague who, until recently, was a person I trusted…”)

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Problem detected: difficulty in understanding a meaning

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Solution: Feel entitled to ask and request. “What do you mean by…” is a key question so as not to take the message for granted.

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Problem detected: the emotion that the other receives is different from the one you want to express. There is the belief that “I don't want him to see me sad, I

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"I think I'm angry but actually I'm disappointed"

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"I think I'm angry but actually I'm disappointed"

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Solution: Sadness and anger are two sides of the same coin. For this reason, it is easy for one to appear in representation of the other. The problem arises when the emotion we express takes us away from our goal. In this case, the analysis of the term "weak" and the implicit meanings would facilitate a more functional construction of the term that brings both parties closer together.

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Problem detected: There is no emotional self-expression that describes “how I feel”. The other is expected to know.

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“The other person does not understand me”

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“The other person does not understand me”

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Solution: The first step will always start from oneself. In this case, the analysis of the situation through introspection (detecting how I feel, what thoughts make me feel this way, what beliefs reinforce my state, what role do others play in all this, etc.). After increasing self-knowledge, it will be easier to communicate from emotional self-expression and find a coherent way for the content that you want to convey.

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Conflict is the most intense way to resolve the contradictions of interests, goals, points of view, which occur in the process of social interaction, which cons

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Environmental cues influence expectations of language and behavior among participants. • Formal or informal • Verbal and nonverbal displays of respect

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Receives, analyzes and interpretsthe message.

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Receives, analyzes and interpretsthe message.

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Words• Grammar• Organization• Voice• Body language• Writing style• Punctuation

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Words• Grammar• Organization• Voice• Body language• Writing style• Punctuation

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Noise interferes with normal encoding and decoding of the message carried by the channel between the source and the receiver.

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Blocks or changes the source’ intended meaning • Surrounded noise • Psychological noise (thoughts)

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Tables • Chairs • Lighting • Sound • Room • Formal dress

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Messages the receiver sends. • Verbal or nonverbal. • How well and accurately was received. • Receiver asks for clarification. • Increases the communication.

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Receives, analyzes and interpretsthe message

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Pays attention • Sees things in different ways • If communication fails, miscommunication is bound to occur.

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The way in which the messagetravels between source and receiver.

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Face to face conversations • Speeches • Telephone conversations • Voice mail messages • Radio • Letters • Memorandums Newspapers • Articles • Blogs • E-mails • Text messages

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Stimulus or meaning produced bythe source

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Words • Grammar • Organization • Voice • Body language • Writing style • Punctuation

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Imagines, creates, and sendsthe message.

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First, determines the message, what he wants to say and how. • Then, encoding the message by choosing the right order and the perfect words. • After that, presents the information to the audience. • Finally, perceives how the message was received by watching the audience’ reaction.

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Finally, perceives how themessage was received bywatching the audience’ reaction

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Finally, perceives how themessage was received bywatching the audience’ reaction

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After that, presents theinformation to the audience.

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After that, presents theinformation to the audience.

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Then, encoding the message bychoosing the right order and theperfect words.

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Then, encoding the message bychoosing the right order and theperfect words.

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First, determines the message,what he wants to say and how.

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First, determines the message,what he wants to say and how.

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proceso por medio del cual se transmite información de un ente a otro