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ensure that the delay will not cause any sogginess in the customers food

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respond promptly when customers have questions

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riders can give their estimated time for delivery if there is a delay depending on their situation

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take a picture and estimate the time to deliver when food is collected by me

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update customers promptly about the delivery process on going

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state within the app that any reasons for delay which isn't caused by the rider is by the restaurant

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if there is a long delay, provide some extra food or reduce the cost about an acceptable range

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give delivery coupons/discounts if there will be a long delay

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state any allergies after placing order on food and double check by texting me about the information and ensure its correctly displayed

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double check what the customer has written with the customer

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drivers are able to call customers for precise direction/instructions

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box for customers to state their instructions & system can send it to the customer for confirmation

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declare within the app of a potential for delay in their order

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rating will be done after each delivery and when i have delivered, ill upload a picture to ensure my customer about the delivery

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have good reviews

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show picture proof that delivery is completed

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state the delay time and reasons for delay

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Riders to accept delivery only when you are sure of the destination