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Video of the dialogue

https://ai.invideo.io/watch/fQpXWMJKUu5

Driyeni, Gabriela y Nayid.

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Rebeca Díaz, Kerem Rubio, Brissa Solano y Monica Montero

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Crace / Jacqueline / Nazareth

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F: Hello, thank you for calling for Nike, For your safety this call is being recorded, so what can I help you with?
D: Hello, I am calling you because yesterday I ordered some sneakers on the Nike website, and today they arrived but that is not the size I ordered. I ordered size forty-two sneakers, but I received size forty-five, and I need you to give me a prompt solution to my problem.
F: I understand your problem, now I going to pass the call to my coworker Magdalena, she´s the manager of sales and she going to help you in the best way
M:Hello, good evening, I'm the manager, my name is Magdalena Quesada
how can I help you?
D:I ordered some sneakers on the Nike website, and today they arrived but that is not the size I ordered. I ordered size forty-two sneakers, but I received size forty-five, and I need you to give me a prompt solution to my problem.
M: We understand your annoyance, it was our mistake. Instead, we offer you two options: a refund or the shipment of a new pair of shoes in the correct size along with a gift of headphones. You decide which option is best.
D: According the two options I prefer the hedphones
M: Done, your refund request has already been processed. Thank you for contacting us, and we remain available for any other inquiries.

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LISTENING EXERCISE MARIANA, ELIZABETH AND CAMILA