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Double click on the image to expand.

Items of note:

Growth year over year

Plan and Service is reflected here

Steadily increasing since September 22!

Discrepancy in blue bar and green bar on bottom graph shows that users are going to LC BEFORE submitting tickets. The larger that gap, the better

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The Video Stats reflect both Plan and Service videos.

Great engagement - over 50% is high

Great use of the toolkit!

Dig to find the Plan Management stats - lots of SM

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Several things of note on the dashboard.

The total number of articles viewed is 548. Slightly lower than our total articles available.

14K views overall - GREAT!

Breakdown of internal access vs. external access makes sense!

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The top ticket categories over the last 90 days

Any thoughts, concerns, ideas?

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Powerful data pulling ticket topics to see what the "hot topics" are. Any thoughts? Concerns? Stand outs?

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This chart showcases the free learning opportunities provided to Plan clients in IEP and 504 from January - September. We will continue working collaboratively the rest of this year and beyond to engage our clients in SPM space.