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Resume and Cover Letter Writing Workshop

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Resume and Cover Letter Writing Workshop

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Read the application below. Highlight any parts that you found inappropriate or that you think could have been explained in more detail by the author. What are the errors or omissions in this text?

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Resume and Cover Letter Writing Workshop

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Resume and Cover Letter Writing Workshop

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Read the application below. Highlight the phrases and words you find useful and make a note of them. Upload your notes under the heading Highlighted phrases_YourName(Resume and Cover letter) for others to see.

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What are the mistakes in the first one, what should be avoided if we write the text? 

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What are the mistakes in the first one, what should be avoided if we write the text? 

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1. Objective Statement:

"I want a job in tourism because I love traveling and meeting new people."

Error: This statement is too casual and lacks professionalism. A more focused and professional objective should highlight specific skills and goals related to the job.

2. Professional Experience:

The descriptions are somewhat repetitive and lack variety in the tasks performed. Additionally, there's no mention of specific achievements or contributions.

Error: The resume should include specific achievements or unique contributions to highlight the candidate's impact in previous roles.

3. Cover Letter Content:

The cover letter is mostly repetitive of the resume and lacks personalization.

Error: The cover letter should be more personalized to the company and the specific job role, mentioning how the candidate's skills and experiences directly align with the job requirements.

4. Grammar and Style:

There are a few minor grammatical errors and the overall tone could be more formal.

Error: Ensure all sentences are grammatically correct and maintain a professional tone throughout.

By addressing these errors, the resume and cover letter can be significantly improved to present a more polished and professional application.

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Useful Terms and Phrases: Greeting and Welcoming Guests 

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Useful Terms and Phrases: Greeting and Welcoming Guests 

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1. Greetings:

"Good morning/afternoon/evening."

"Welcome to [...]."

"How can I assist you today?"

2. Welcoming:

"We're delighted to have you with us."

"Thank you for choosing to stay with us."

"It's a pleasure to welcome you."

3. Checking In:

"Could I please have your name and reservation details?"

"May I see your ID and credit card, please?"

"Here is your room key/card. Your room number is [number]."

4. Offering Assistance:

"If you need anything during your stay, please don't hesitate to contact us."

"We hope you enjoy your stay. Let us know if there’s anything we can do to make it more comfortable."

"Is there anything else I can help you with?"

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Useful Terms and Phrases: Handling Inquiries and Providing Information

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Useful Terms and Phrases: Handling Inquiries and Providing Information

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General Inquiries:

"How can I help you today?"

"What can I assist you with?"

"Is there anything you need help with?"

Providing Directions:

"To get to [destination], you need to…"

"The [attraction] is located at…"

"It’s about [time/distance] from here."

Recommending Services:

"I highly recommend visiting [attraction]."

"You might enjoy our [service/amenity]."

"One of our most popular tours is…"

Answering Questions:

"Let me find that information for you."

"I believe that [information], but let me confirm it for you."

"You can find more details at [location/resource]."

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Useful Terms and Phrases: Dealing with Complaints and Difficult Situations

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Useful Terms and Phrases: Dealing with Complaints and Difficult Situations

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1. Acknowledging the Complaint:

"I’m sorry to hear that you’re having this issue."

"I understand your frustration."

"Thank you for bringing this to our attention."

2. Expressing Empathy:

"I apologize for any inconvenience this may have caused."

"I can see how that would be upsetting."

"We appreciate your patience as we resolve this."

3. Offering Solutions:

"Here’s what we can do to fix this…"

"Would you prefer [option 1] or [option 2] as a solution?"

"Let me see what I can do to resolve this for you."

4. Following Up:

"I’ll follow up with you once this is resolved."

"Please let us know if the solution meets your expectations."

"Is there anything else I can assist you with?"

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The following situation is given:

Guest: "Excuse me, but my room is right next to the elevator, and it's very noisy. I can't sleep with all the noise."

Manager: "I apologize for the inconvenience. Let me see what I can do to help."

Your task will be to act out, to continue the situation.

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Read the following passage carefully and answer the questions that follow.

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Read the following passage carefully and answer the questions that follow.

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The tourism industry is booming worldwide, with millions of people traveling for leisure, business, and exploration each year. Effective communication is crucial in this industry, as travelers rely on clear instructions, helpful information, and friendly interactions to enhance their experiences. Whether it's checking into a hotel, booking a tour, or asking for directions, being able to communicate effectively in English opens doors to endless opportunities in the global tourism market.

Questions:

1. What industry is discussed in the passage, and why is effective communication important in this industry?

2. List three situations mentioned in the passage where effective communication skills are essential.

3. Define the following words/phrases based on their context in the passage:

a) Booming

b) Clear instructions

c) Endless opportunities

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Read the following sentences carefully and fill in the blanks with the most appropriate word or phrase from the given options.

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Read the following sentences carefully and fill in the blanks with the most appropriate word or phrase from the given options.

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Sentences:

1. She ____________ to visit the famous landmarks in the city during her vacation.

A) decided

B) chosen

C) elected

2. The tour guide provided ____________ information about the historical sites we were visiting.

A) detailed

B) broad

C) general

3. We had to ____________ our flight due to bad weather conditions.

A) postpone

B) cancel

C) delay

4. The hotel staff ____________ us with a warm welcome upon our arrival.

A) greeted

B) welcomed

C) acknowledged

5. Please ____________ your room key at the front desk before checking out.

A) return

B) hand over

C) give back

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Choose a landmark in Cluj Napoca, Romania, and write a short description highlighting its significance and attractions. 

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Choose a landmark in Cluj Napoca, Romania, and write a short description highlighting its significance and attractions. 

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Sample Description:

St. Michael's Church, located in the heart of Cluj Napoca's Old Town, is one of the city's most iconic landmarks. Dating back to the 14th century, this Gothic-style church is renowned for its stunning architecture and historical significance. Visitors can admire its impressive twin towers, intricate stone carvings, and beautiful stained glass windows. Inside, the church features a magnificent altarpiece and a peaceful atmosphere ideal for reflection. St. Michael's Church stands as a testament to Cluj Napoca's rich cultural heritage and is a must-visit destination for history enthusiasts and sightseers alike.

List of Useful Terms:

Landmark

Iconic

Renowned

Architecture

Historical significance

Gothic-style

Twin towers

Stone carvings

Stained glass windows

Altarpiece

Cultural heritage

Must-visit destination

Enthusiasts

Sightseers

Reflection

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UNESCO's heritage attractions epitomize the richness of our cultural and natural heritage, offering invaluable insights into our shared history and the wonders of the natural world. However, the surge in tourism has brought about significant environmental challenges, including habitat destruction, pollution, and carbon emissions. The very sites that draw visitors for their beauty and significance are often at risk of degradation due to unsustainable tourism practices. To mitigate these impacts, it's imperative that we embrace the principles of sustainable tourism. By adopting eco-friendly travel habits, supporting local conservation efforts, and choosing responsible tour operators, we can minimize our ecological footprint while still enjoying these precious treasures. Through collective action and a commitment to sustainability, we can ensure that future generations have the opportunity to experience and cherish these irreplaceable sites for years to come.

Which of the following best summarizes the main idea of the paragraph?

a) UNESCO's heritage attractions are facing environmental challenges due to tourism.

b) UNESCO's heritage attractions are not impacted by tourism.

c) UNESCO's heritage attractions are being preserved effectively without any need for intervention.

d) UNESCO's heritage attractions are only accessible to a select few tourists.

Rank the following actions from most effective to least effective in promoting sustainable tourism:

Supporting local conservation efforts

Choosing responsible tour operators

Cooking in the accommodation

Adopting eco-friendly travel habits such as coachsurfing

Eat lunch in restaurants with a global reach

What is the synonym for "mitigate" as used in the paragraph?

a) Intensify

b) Alleviate

c) Exacerbate

d) Sustain

Rewrite the sentence "Through collective action and a commitment to sustainability, we can ensure that future generations have the opportunity to experience and cherish these irreplaceable sites for years to come." using your own words while maintaining the original meaning.

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Read the interviews below. Take notes of useful phrases. 

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Read the interviews below. Take notes of useful phrases. 

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1.

Interviewer: Good morning! Thank you for coming in today. Can you tell me about a time when you provided exceptional customer service to a guest?

Candidate: Um, sure. There was this one time when a guest asked me for directions to a nearby restaurant, and I, uh, gave them the wrong information. But, uh, I apologized later.

Interviewer: I see. It's important to ensure accuracy when providing information to guests. How do you plan to improve your communication skills to avoid similar situations in the future?

Candidate: Um, yeah, I guess I could, like, double-check the information before giving it out. And, uh, maybe ask a colleague for help if I'm not sure.

Interviewer: Thank you for your honesty. Let's move on to the next question.

2.

Interviewer: Welcome! We're excited to learn more about your passion for tourism. Can you share with us a memorable experience you had while leading a tour?

Candidate: Yeah, so, like, there was this one time when I, uh, forgot to mention an important historical fact about a monument we were visiting. But, um, the tourists didn't seem to notice, so it was fine.

Interviewer: I see. Attention to detail is crucial in this role. How do you plan to ensure that you provide comprehensive and accurate information to guests in the future?

Candidate: Oh, yeah, totally. I guess I could, like, prepare more before each tour and, um, make sure I have all the facts straight. And, uh, maybe have some notes handy just in case.

Interviewer: Thank you for your response. Let's proceed to the next question.

3. Interviewer: Hello! We're glad you could make it. In this role, attention to detail is crucial. Can you describe a time when you successfully organized a large event or excursion?

Candidate: Certainly. I recently organized a city tour for a group of international visitors. I created a detailed itinerary, arranged transportation, and coordinated with local attractions to ensure a seamless experience for our guests. Despite encountering some unexpected delays, I remained calm under pressure and resolved issues promptly to ensure the tour was a success.

Interviewer: That sounds impressive. How do you prioritize tasks and manage your time effectively when organizing events?

Candidate: I believe in careful planning and delegation. By breaking down tasks into manageable steps and assigning responsibilities to team members, I ensure that everything stays on track. I also maintain open communication with all stakeholders to address any challenges that may arise.

Interviewer: Thank you for sharing your experience and insights. Your proactive approach and problem-solving skills are valuable assets to our team.