# data[].attributes.body
Give access to team member to be able to edit or create web content that is then authorised by Joss/Kackie. Lots of duplication and time spent trying to explain amends or create content that the web team then have to edit, copy and paste.

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CES teams on tour could involve teams meeting other teams for meetings to share what they are doing, encourage collaborative working and for people to meet and put names to faces.

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Using journals for appointment tracking!

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Using journals for appointment tracking!

# data[].attributes.body
It is crucial that student-facing staff complete journals following appointments. Without this, we don't know what guidance/support has been provided, what progress has been made, and what questions were asked by students! A service-wide approach to this is very important - maybe a standardised structure? (To ensure detail is provided)

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The marking criteria for the assignment is often set by the academic with no input from CES and is not from an employer's perspective. Usually a generic template CV not tailored to a specific role.

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using a broader definition of student success

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using a broader definition of student success

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Yes GOS and NSS are important, but student's definition(s) of success vary, especially WP students.

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E.g. sustainability, teaching etc.

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Having clear boundaries on what is and what isn't the responsibility of CES

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Having clear boundaries on what is and what isn't the responsibility of CES

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Ensuring staff within and outside of CES know what it and isn't our responsibility, stop time wasting on things that really aren't the responsibility of CES.

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If can align with other service drop-ins i.e. academic drop-ins, student services, libraries, ESE, Uni temps right to work checks etc.

# data[].attributes.headline
Putting money and time into systems/pages/dashboards/reports that aren't in use/aren't necessary

# data[].attributes.subject
Putting money and time into systems/pages/dashboards/reports that aren't in use/aren't necessary

# data[].attributes.body
Get rid of Magpie, review what is necessary and used regularly on the website/within Power BI dashboards etc. and use that to highlight what isn't to stop wasting time keeping them updated/maintained and use that time better elsewhere.

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Look at the actual actions from email and marketing campaigns i.e. numbers booked onto an event/appointment etc. - not just the open rate.

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Volunteer (free) student ambassadors to gain student's voice, represent CES to raise awareness/engagement and meet and greet (triage) at drop-ins etc.

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Through empowering saying no more and promoting staff trying things for themselves and being proactive rather than jumping to getting someone else to do it for them we can empower staff. Maybe through some direct training too, to prevent staff having to go through one person e.g. brief training in workflows so Terry and Barry aren't inundated with workflow related requests.

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Simplify processes, e.g. editing the website - can we go through 1 person rather than several? Time is wasted with solo ownership over resources updated by many people.

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Responding to student FAQs individually 

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Responding to student FAQs individually 

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When central inboxes (though this could also apply to individuals) receive questions from students which are either FAQs, or the information is readily available online, out of offices can be set up to politely nudge students towards the resource or include a list of FAQs, rather than replying individually to students. The autoresponse can be updated throughout the year, depending on activity.

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trying to cut down on duplicating things e.g. from other departments

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staff and student wraparound training on assessments for NAA - to help the student get the best out of the experience, whilst making it personalised and less generic

better way of conveying the value of reflection & showing their uniqueness, the benefits of not always relying on AI / using it in a critical and constructive way (& not plagiarising)

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Consultancy Challenge, Digital Marketing Academy, Placement Years, Spring and Summer Internship.

Collaborating with people from other universities. ASET - being able to ask a question.

Keeping CES Thinks (like this) fresh.

NAAs which are popular i.e., work-based ones.

Continue testing new propositions, reviewing evidence of what they found useful and engaging and making the necessary changes. Not just listening to 3 students who we have paid to give feedback, but more generally.

Continue 1:1s.

Shape the Future - self-directed learning for those who don't want 1:1s.

Offering appointments at the time of day that best suits students/graduates.

Continue to not assume that one size fits all, that the student voice is singular.

Continue 60-second videos - just make sure that they can be found.

Not making everything an event. Focus on our core function and whether our provision aligns with that. Empowering staff to try new ideas.

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journal notes for employers! This helps employer engagement teams keep informed etc.

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improve accessibility and user friendliness (e.g. use careerhub). can get feedback through student surveys/feedback

simplify processes and improve inclusivity for improved experience

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stop using campus solutions

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Continue to embed the new Unihub governance structure and ensure development work is commissioned and prioritised accordingly.

Continue to ensure CES system resources are involved from the point of inception.

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To promote job opportunities on MyCareer to students and the quality

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Keep appointments offer across week and modes

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Keep appointments offer across week and modes

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Also support each other in times of demand/sickness

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Expression of Interest for placements and work exp

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Expression of Interest for placements and work exp

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Create a mailing list

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Continue to collaborate with teams across UoN ie Marketing, Sport, ResX etc

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Continue to collaborate with teams across UoN ie Marketing, Sport, ResX etc

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All of us being really clear on the new rules, the barriers and what are the most likely opportunities for international students. And simple visible aides e.g timelines for when you can apply for grad visa, when you can apply for full time work. can you really apply for grad schemes because of when your grad visa will run out. which companies are open to recruiting international students (including filters on MC, perhaps

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Finding and promoting

PGT placement pilot

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Continue to use students as ambassadors to review our work/offer

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Continue to use students as ambassadors to review our work/offer

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Use of CES Finance Inbox to process all queries relating to non pay and services rendered requests

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Use of CES Finance Inbox to process all queries relating to non pay and services rendered requests

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Provides an audit trail too

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Using data to engage with ECR staff and also including work with ECRs from the new project on School EPAs

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Staff mandatory and compulsory training log

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Staff mandatory and compulsory training log

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Review our space in particular the student welcome at all CES locations 

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Review our space in particular the student welcome at all CES locations 

# data[].attributes.headline
Use of journal notes to understand any previous appointment info

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Use of journal notes to understand any previous appointment info

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Helps with discussion and provides a starting point

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share best practice with other departments e.g. sports

start more informal chats with other departments so its more comfortable to speak and have contacts within work

communications calendar across service e.g. list of flagship events, when newsletters are going out etc. and check when it goes out but also when content needs to be sent by

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Continue good relationships with hiring managers

Continue right to work checks at SB

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Continuing collaboration with NTU

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Offering both online & face to face appointments

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Sharing on the LMI Chanel

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Relationship building with target schools/ departments 

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Relationship building with target schools/ departments 

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Stop events that don't offer something unique to the provision e.g. some of the Spotlights are duplicated by CARO's Where are they now?

Stop reviewing/adding more content to the website because students can't find things, there are too many clicks to get to the content. Why not improve the search engine on the website instead of spending money on AI. The content is great though.

Stop needlessly putting barriers up for students to only attend events for their school, as much of it is relevant to others.

Stop doing so many drop-ins that students don't attend, but there is value in subject-specific drop-ins and in them being where the students are located to get those who would not come to see us otherwise and to offer tailored support.

Stop answering student queries which can be answered by auto-replies.

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Good relationships with hiring manager and making it easier for student to get their right of work checks

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Recruiter Services and Ops Team working together on invoicing

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Recruiter Services and Ops Team working together on invoicing

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To ensure Finance have processed finance admin efficiently with our customers and outstanding invoices are followed up.. delays can affect the relationship CES have with employers.

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Induction week activity! Business School

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Induction week activity! Business School

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1:1 appointments

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To maintain space in the timetable

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Continue to do what we do well

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Look at other platforms and options available to us

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Continue our work to make the reception area welcoming

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Recording things and using short videos

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Instagram and relatable engaging content

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Offering appointments at different times (diagnostic team)

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Offering appointments at different times (diagnostic team)

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Being brilliant!

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Work based learning- eg NAA modules

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Recognising what we do well and stick with that

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Recognising what we do well and stick with that

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Don't feel that we have to be all things to all people. What is our core offer, function and strength as a service. Stick with that.

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Enhanced use of case studies across CES teams

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Enhanced use of case studies across CES teams

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Make sure it’s working effectively

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Offering appointments at different times

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Transparency of processes, ensuring staff can see what everyone is up to especially with regards to data and systems so people know what is being worked on and how this may benefit them e.g. the larger project may actually solve an issue, which saves a conversation. This may help with understanding priorities, what may be high priority for one team isn't for another and this may be more evident if transparency of processes and activities is possible. KANBAN as a suggestion for this.

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More service-wide decisive measures to set ways of working and expectations and limits 

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More service-wide decisive measures to set ways of working and expectations and limits 

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Have a strong core service that is visible and accessible and don't worry too much about engagement. If the offer is good, the students will either engage or they won't. We have very little control and we need to accept that.

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Lengthy emails and surveys that are too long! Stop being too wordy!

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So that colleagues have the full picture of the year round comms traffic to students and stakeholders

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Have consistent approaches and systems to gather feedback

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Continue collaborating with relevant professional services departments and develop joint initiatives to provide holistic support

Continue offering personalised support and guidance for students - one to one appts

Focus on tailoring our approach and offer rather than specific activities

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Having clear systems in place so that staff are able to have those quick 5-10 minutes chats but with the boundaries of sending a Teams message first or similar so work isn't interrupted and any necessary preparation can be done. Ensuring that everyone is aware of expectations and boundaries are in place to promote staff trying to solve problems first e.g. Googling issues first to see what options there may be.

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Thinking about students that are not UGs

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Thinking about students that are not UGs

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E.g. SocSci - PG newsletters

Graduate fair repurposed to PG?

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Duplicating work- streamline collaborations with other PSP departments if we are working on similar themes

Discontinue offering generic workshops that don’t address unique needs of our students

Discontinue offering services or workshops that have consistently low engagement or relevance among students

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Maximising opportunities to combine activities to reduce resource demand and increase engagement/attendance

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Maximising opportunities to combine activities to reduce resource demand and increase engagement/attendance

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Using our systems in creative ways to enhance student learning

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Using our systems in creative ways to enhance student learning

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Website could sit behind a log in to maximise engagement with UniHub and host all our info in there.

Using systems to think creatively about scaleable activities.

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Skills based sessions /projects that involve multiple departments to address broader employability issues, such as resilience building workshops, confidence, cultural competency, sharing knowledge events, i.e. linking a skill to a career thing

More online resources e.g. xertes on topics like interview skills or CV writing

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Collaborate more with ESE and others to align our delivery.

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Involve the Systems team earlier on to stop being presented with solutions to deal with.

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Start with the activities with highest demand

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Start with the activities with highest demand

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Start with appointment availability and then do everything else measuring capacity around that.

Prioritising key activities and setting a service wide message of 'limits' I.e. no. Of events etc.

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Across all teams (particularly those who do not currently do this) to understand and identify trends in student and recruiter engagement

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Holding workshops that regurgitate information from the website – make sessions more about applying/reflection 

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Holding workshops that regurgitate information from the website – make sessions more about applying/reflection 

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Stop delivering lots of new dashboards, and stop the ones which are not being used.

Stop managing UniHub in silos.

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The Graduate Jobs Fair and repurpose the idea

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Using student voice and data to inform our service delivery and planning

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Using student voice and data to inform our service delivery and planning

# data[].attributes.body
Hiring managers cherry picking but get the strongest candidates based on application through unitemps

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Allow students to cancel events more easily - a 1-click method? Reduces the non-attendance figure

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Allow students to cancel events more easily - a 1-click method? Reduces the non-attendance figure

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A process to manage work requests from other departments e.g., the My Wellbeing team, to avoid diminishing the support for CES. They can see individual consultant's names again now.

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Stop putting on events when there is low student engagement (where possible) e.g have a cut off point at week 6 in autumn

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Rather than school/faculty level to maximise accessibility and efficiency

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Saying yes to everything! - make sure it’s has been throughly looked into and can be resourced

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Look at merging events with a wider scope. (Finance for non-finance/ Tech for no-tech)

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Collaborating between faculty teams, central teams and academic teams

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Collaborating between faculty teams, central teams and academic teams

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To be as lean and efficient as possible. Break down silo walls and work collaboratively together. Push for inclusion in curriculum planning to better embed activities in a resource-smart way

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Overly long CA sessions with little numbers of students

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Overly long CA sessions with little numbers of students