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Conditions For Product Exchange or Return

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Conditions For Product Exchange or Return

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Takes 1–3 business days after receiving the item.

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Biti’s is a traditional Vietnamese footwear brand that has gradually affirmed its position in both the domestic and international markets.

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Footwear products and services for consumers

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Footwear products and services for consumers

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Over 7,000 retail points nationwide.

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Online sales through the official website and major e-commerce platforms.

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Free warranty for products with technical defects within 3 months, and product exchange/return within 7 days.

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Supplying products to agents, footwear stores, and supermarkets

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Producing products based on the partner’s designs, branding, and specifications

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developing co-branded product lines

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Conditions for product exchange or return (1)

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- Click the "Checkout" or "Continue" button on the shopping cart page to go to the payment page.

- This page requires the customer to enter the necessary information to complete the order.

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- Enter shipping address and contact phone number.

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- Select shipping method (eg standard, express).

- Shipping fees are calculated based on the shipping address and displayed on the checkout page.

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- Customers can enter the discount code on the payment page to receive the offer.

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- Biti's supports flexible payment methods:

+ Cash on delivery (COD): Cash on delivery, suitable for customers who want to check the product first.

+ Online payment: Via ATM, Visa, MasterCard through 123pay payment gateway, ensuring safety and convenience.

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- Click "Confirm Order" or "Order Now" to complete.

- This email helps customers track order status.

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The employee or automated system confirms the initial order from the customer via the website or application.

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Use the order management system (OMS) to check inventory and send automatic notifications. Staff can contact customers if additional information is needed.

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Warehouse workers use a warehouse management system (WMS) to pick items from shelves, securely pack products, and prepare them for shipping.

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Step 5: Handle unsuccessful order processing (if any).

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Step 5: Handle unsuccessful order processing (if any).

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Use the order management system (OMS) to check inventory and send automatic notifications. Staff can contact customers if additional information is needed.

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The shipping unit will be responsible for shipping and delivering to the customer's address:

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Step 1. Receive confirmation information and order code

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Step 1. Receive confirmation information and order code

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When there is any problem related to the order or need tracking support, customers take the following steps to contact Biti's:

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• Customers browse the website and select the products they want to buy.

• Add product to cart (Select product & View cart).

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• Fill in purchase information: full name, address, phone number.

• Fill in shopping info & Select shipping method.

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Enter coupon code if applicable.

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Select payment method (Enter discount code & Select payment method).

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• Check your order again.

• Confirm payment and receive order confirmation.

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Biti's supports many flexible payment methods, including:

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You will receive the product first and then pay the shipper to complete the order.

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These methods provide many flexible payment options, from international cards, domestic cards, e-wallets to bank transfers, suitable for many customers and increasing convenience when shopping at Biti's website.

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Visa/Master/JCB Card via ZaloPay

Visa/Master/JCB/Amex Card via OnePay

Domestic ATM Card via ZaloPay

Domestic ATM Card via OnePay

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Transfer money directly from your bank account using MoMo's QR code or Use ZaloPay e-wallet to scan the QR code and pay directly.

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Bank transfer via VietQR code powered by Zalopay

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Fundiin payment method allows to buy and pay later.

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Fundiin payment method allows to buy and pay later.

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Customer receives goods and completes payment (if COD).

The system updates the status "Delivery successful".

After paying and receiving the goods, if there is a problem with the product, the customer will contact Biti's Customer Care department for support according to the return policy.

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This condition can arise for many reasons:

Unable to contact customer

Customer rescheduled delivery date

Wrong address or phone number

Customer refused to receive goods

Objective factors

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Handling problems that arise when delivery fails:

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Handling problems that arise when delivery fails:

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Notice to customers

Try to re-deliver: The carrier will attempt to redeliver the order 1 to 2 more times.

Verify information

Returns: If after multiple attempts of redelivery are unsuccessful

or the customer refuses to receive the goods, the order will be returned to Biti's.

Support from Biti's: Customers can proactively contact Biti's Customer Care department for support .

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Effective application of OMS, WMS, and CRM systems

Automation of the order processing procedure

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Incomplete automation

Dependence on third-party e-commerce platforms

Lack of an independent digital ecosystem

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More diverse and flexible payment options compared to Thuong Dinh

Simple and user-friendly payment system, suitable for the domestic Vietnamese market

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Inferior to Nike in terms of international payment scope and technology

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Biti’s only supports payment via COD and cards (ATM/credit)

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Integrate popular e-wallets in Vietnam

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Faster and more professional delivery speed compared to Thuong Dinh

Well-structured delivery process optimized for the domestic Vietnamese market

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Inferior to Nike in terms of supporting technology and global delivery coverage

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Biti’s has not yet implemented modern technologies such as RFID, ERP, and data analytics for effective inventory management.

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Invest in an integrated ERP system combined with RFID and data analytics to optimize inventory, reduce costs, and enhance customer experience

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Integrate popular e-wallets in Vietnam