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1. " Medicine is a black box for

so many.”

2. Treat a patient how you want to be treated, almost as if you are the patient.

3. Remember to speak carefully because any word or phrase can make a patient feel uncomfortable, and like they are not in good care.

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1. It's important to be sensitive to your patient and to not lie to them

2. learn your patients fears

3. Patients often feel powerless and voiceless, so it's important to advocate for them

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1. Even the smallest gesture of kindness can make a patient's experience at the hospital so much better

2. "serving them in their time of

greatest need, we would each help the other find meaning and purpose in the midst of suffering."

3. Regardless of your role in the hospital, acknowledging their suffering and inspiring their confidence is a very meaningful act that is very important in patient care

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1- make a list

2- it can be beneficial to have another person at your appointments

3- patients feel like they can’t say everything they need to

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I am surprised by how doctors are able to share how they are so effected by their patients

I think its important to empathize with patients the same way she had to be put in a patients position to really understand what makes a good doctor from one just doing their job

go into it thinking about how it may be the patients scariest and worst day and to give them respect and patience

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1.) it's critical to treat each other with kindness and compassion, regardless of the

circumstances.

2.) every healthcare professional impacts how a patient is being cared for and how a patient feels

3.) patients have been feeling unheard and not listened to, therefore it is important to put yourself into the patients shoes

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1. Lean into the suffering

2. Every medical professional can impact a patient's care, treat them how you'd want to be treated if roles were switched.

3. The littlest things you can do as a healthcare professional can stick with someone everyday.

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1) Under stress, patients voices are often ripped from them in the moment, unable to function and/or process as well as every daily life.

2) With their patients lives in their hands, Doctors needs to act accordingly to show the patient that they are in safe hands.

3) Doctors cannot lose their humanity when their job gets hard. They need someone who can properly deal with patients needs and keep their experiences as positive as possible while their struggling.

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1- make a list

2- it can be beneficial to have another person at your appointments

3- patients feel like they can’t say everything they need to

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1) Even if a patient cries when a Dr. asks about a situation/crisis, that does not mean they never want to talk about it again. It can be comforting to talk to someone else about your problems.

2) Never gossip to your co-workers about a patient. Patients can find out very easily what you say about them. It is very diminishing to hear negativity from someone you thought you could trust say something hurtful about you.

3) Be respectful and kind to your patients/peers. Everything you do matters to what they think of you and the hospital.

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1. A human life should be talked about with respect

2. Have a pre-planned list

3. Control personal emotions as a physician

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1. Words Matter.

2. Bring a list in with questions.

3. Make sure you know everything that is being said before the end of the visit.

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1.) Bring a friend (this can be helpful to have another set of ears during a high stakes appointment

2.) Don’t let emotions get in the mix of things

3.) Lean into the suffering

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1. all it takes is one word or sentence and it could change the patients view on doctors.

2. unlikely heroes make all the difference

3. words are powerful

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1. The words you say to someone to deliver such bad news will stick with them forever so make sure to choose your words wisely.

2. The term “ circling the drain” could you imagine hearing someone stating your situation in that way.

3. It is a doctor’s job to give all the information and answer any possible questions.

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1. You are observing a patients most sensitive time in their life, they will remember the care they receive, it impacts them.

2. Lean into the suffering, it can help deepen the relationship and could help contribute to the healing process.

3. Being considerate to a patient , and learning how to be that silent hero.

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1. The system might be broken, but the people helping aren't

2. A few people stood out to her when things were tough, and made her life a little easier

3. She realized after what happened to her that she needs to focus more on patient care rather than just doing her job

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1. How she only noticed how bad she was treated when the roles were reversed.

2. How much she strived to change herself to be more welcoming and mindful of the patient because they are there too.

3. And my final takeaway is how much she is trying to advocate for more recognition to the subject and how as a doctor or nurse you can be more empathetic to your patient.

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1. treating patients how you want to be treated is important

2. how you choose to speak to your patient matters

3. helping your patient in that dark place can make a difference

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1. Make a list ahead of time of areas you wish to discuss

2. Disengaging from your own emotions beneficial

3. Treat the patient how you would like to be treated as a professional

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1.) You don't know how something truly may feel from the other side as the patient until you are put into their situation.

2.) It is important as the medical provider to make your patients feel confident in the answers that you give them.

3.) It is important to have a trusting relationship with your healthcare provider.

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1. Healthcare providers must lean into suffering

2. Patients have been feeling silenced

3. Healthcare providers need to be an instrument of healing according to the patients needs

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1. wording matters

2. leave your emotions behind

3. make a list

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1)As the patient, sometimes its helpful to bring a friend.

2) Make a list of questions or concerns to tell your doctor.

3)Physicians have to learn how to control their emotions.

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1. Bringing in friends or family for high stake appointments

2. Make lists with question, concerns, and issues

3. Make sure you understand everything being said to you

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1. Make sure you are speaking up for yourself and asking the questions you have.

2. The tone you have with your patients are very impactful

3. Put yourself in the patients shoes.

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1. caregivers make a high impact on the patient for the rest of their life.

2. patience can become "voiceless" when effected by illness

3. It isn't just physically that healthcare professionals help it is also Emotionally and mentally.

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1. I didn't think that doctors who became patients could also have such a terrible experience in the hospital

2. I didn't realize how hard it can be to be understanding and compassionate to patients 24/7

3. feeling the emotions of the patient can help them so much more

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1. Everything can change very quickly, so make sure you have adequate time to process.

2. Bringing a friend can make you feel more comfortable and at home

3. Make a list

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1. The way professionals speak to their patients can have a great impact on them.

2. There are certain times where putting your emotions aside is the best option

3. There are ways to advocate for yourself when you're put in tough situations.

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1. all it takes is one moment to change your life completely

2. patients feel empowered to be vocal about fears or needs

3. the systems have disincentivized human interaction

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1. As patients, doctors aren't giving there full effort to help someone recover.

2. Patients don't feel empowered to share the help and wants they need.

3. As a doctor, you should be open and direct, and make sure you are understanding the information given.

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1. healthcare professionals need to be an instrument of healing in the way patients need them to be

2. lean into the suffering

3. the system is broken but the people are good

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1. Words are impactful

2. Patients often feel voiceless, so try and make them comfortable

3. Anything can change in an instant

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1. Medicine is a black box for so many

2. Not only do patients need doctors, doctors need the patients.

3. Spending time in the "dark" places with the patients can change the mind of doctors.

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the way doctors act can effect patients

Thinking about if the roles were reversed

Keeping calm and not over exaggerating when telling patients news

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1. When she was put into a situation where the roles were reversed, she was able to reflect on how she treated her own patients as a caregiver.

2. When people are trained to contain their emotions in front of patients, they often seem to lack empathy at times.

3. Just one comment can make or break the confidence of the patient. Choose words carefully.

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1. kindness matters more than we think

2. Patients can feel powerless if things are not worded correctly

3. Leaving your emotions behind can be beneficial

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1.) Doctors used the term "she's circling the drain here"

2.) Lean into suffering

3.)Healtchare providers male a difference by simply going the extra mile.

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1. All it takes is one moment or word to change someone's life. It is up to you on if that news is made good or bad based on how you say it

2. Tret your patients how you would want to be treated by a doctor

3. Be an advocate for them. They're scared and you .ay be the only person, they have in that moment

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1- systems have disincentivized human interaction

2- make a list to take with you

3- all health care professionals impact patient care