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Build relationships by promoting an environment of collaboration, trust, respect, opportunity, and inclusion.

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Build relationships by promoting an environment of collaboration, trust, respect, opportunity, and inclusion.

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Develop diverse, inclusive, and high-performing talent and teams.

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Develop diverse, inclusive, and high-performing talent and teams.

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Set ambitious goals, create alignment, and drive execution.

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Set ambitious goals, create alignment, and drive execution.

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Apply professional expertise while seeking out and integrating diverse perspectives and learning opportunities

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Apply professional expertise while seeking out and integrating diverse perspectives and learning opportunities

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Courageously lead change, innovation, inspire others through optimism, and adapt to changing business needs.

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Courageously lead change, innovation, inspire others through optimism, and adapt to changing business needs.

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Work together with team collaborate with each towards common goal customer satisfaction and achieving best results on our report card (BSC).

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Working with a new team, new brand and new destination comes with his fair share of challenges. In the past 3 months, we have worked with the team, from different departments to collaborate and create a product that we all are excited about.

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Engineering best practices which i have learnt in TLE under my DOE guidance that i implemented in Taj Gateway Nashik where i appointed as chief engineer which resulted in to increase the hotel safety score and we got a Earth check platinum certificate as well. This all i have achieved with my team effort.

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- Setting goals for the each of the team member as per their strength for the smooth execution of the operational strategies.
- One on one discussion to understand their challenges and solving their issues.

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A strong feeling of excitement or interest in something and a desire to become involved in it.
I have done few pre openings where I have turned raw buildings to lovely hotels along with my teams by providing them necessary trainings,guidance and resources.

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It's important to ensure that we develop others as it will only contribute towards a robust larger picture. People with develop as professionals and as well as individuals.

My last assignment was with RHG and my DMs there were constantly given the necessary tools and learning for their growth and development. One of them is now an AFOM and leading the department  in the same property. The other one has also secured a AFOM position with a sister concern.

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In 2021, CY Mahabaleshwar found itself at the rock bottom of the GV scores, making it a challenging year for the property. However, a dramatic turnaround was observed in 2022, when CY Mahabaleshwar catapulted to remarkable heights, finishing among the top 10 hotels in GV.

This meteoric rise can be attributed to the synergistic and focused efforts of our dedicated team. We embarked on a strategic journey, where specific goals were meticulously set for each area. A cornerstone of this strategy was the implementation of a robust pre-arrival experience, which laid the foundation for an unparalleled guest experience. This was further enhanced by an emphasis on deep personalization and genuine care.

An innovative initiative that played a pivotal role was the introduction of the ‘Buddy Program’. This program encouraged individual leaders to cross-pollinate and assume operational responsibilities in areas outside their expertise. This facilitated a culture where leaders could make informed decisions in diverse areas, particularly in catering to guest needs. This culture of adaptability and guest-centricity permeated throughout the organization, inspiring associates at all levels.

Moreover, CY Mahabaleshwar demonstrated its financial acumen by delivering the expected targeted GOP within a mere span of 6 months. This economic achievement did not overshadow its pursuit of excellence, as the hotel also earned the distinguished accolade of being ranked as the number 1 hotel on TripAdvisor for the year.

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Deepak kumar

Involving with the team, improving taking decision power. My last experience all my assistance or my finance team members promoted as FC to other property

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Applying my knowledge and expertise from past experiences and using them in my current role have greatly helped me build the department in a short span of time during the pre opening stages.

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In my previous property one of my team member before joining IT department he supported finance team for scanning and Printing I got to know he is having BCA degree, so I suggested him to join IT department he showed interest in my offer and he joined IT team . We guided him to develop his hospitality IT skill , now he is promoted as IT manager

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Hiring the right person for the right job.

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Create a welcoming culture so the team is productive. Recognise associates and give them a sense of purpose.