# data[].attributes.headline
Briefing about "Customer friendly guide" flipbook and regular work

# data[].attributes.subject
Briefing about "Customer friendly guide" flipbook and regular work

# data[].attributes.body
- General meeting.
- There was a briefing regarding the "customer friendly guide".
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing, payment terminal and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.headline
Regular work and last day of working here

# data[].attributes.subject
Regular work and last day of working here

# data[].attributes.body
- General meeting.
- My last day of employment with the Jasin EPF is today.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing, payment terminal and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing, payment terminal and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing, payment terminal and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing, payment terminal and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing, payment terminal and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- July's month leave

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.headline
Regular work and outdoor activity(Zumba dance)

# data[].attributes.subject
Regular work and outdoor activity(Zumba dance)

# data[].attributes.body
- General meeting.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing, payment terminal and so on.
- We had a Zumba dance with our Zumba instructor. This was the second time we had experienced this activities. After engaging in this action, our body will get more energized.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.headline
Overview of the program " Lawatan Kerja Pengarah Wilayah Selatan"

# data[].attributes.subject
Overview of the program " Lawatan Kerja Pengarah Wilayah Selatan"

# data[].attributes.body
- General briefing.
- First of all, we were welcoming arrival of Mr Taib (Pengarah Wilayah Selatan). Have a great experience meeting him and he had asked some questions towards practical student and protegee.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.headline
Monthly leave and farewell for me since my journey is coming to end

# data[].attributes.subject
Monthly leave and farewell for me since my journey is coming to end

# data[].attributes.body
- Jun's month leave.
- Evening we had a farewell at "Lorong(coffee & snack) restaurant. Had a great time with everyone and downhearted since my journey of being practical student is coming to end.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- Early morning we assist a member who did own contribution as much of RM2k.
- The day that our total payments is quite high rather than other days. We perform well.
- Perform routine tasks like new member registration, I-Akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, and online withdrawals.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.headline
The most awaited day which was arrival of Mystery Shopper.

# data[].attributes.subject
The most awaited day which was arrival of Mystery Shopper.

# data[].attributes.body
- General meeting.
- After some time, I discovered the Mystery Shopper. I saw her camera had been set to on mood when she entered. Welcomed her and asked how can I help . She stated that she wanted to do a nomination. After done the next part was close deal with EPF's product. Our officer asked her to put the specified number in the box once she reached the counter. We were able to verify that she is the one because she refused to do that.
- Everyone applauds me. It was a day I'll never forget.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- Today I assist most member with withdrawals. Some are can do online since bank details all was stated.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- First time outreach at Kenny Leather, Merlimau. Most member were buy epf's product which is I-Lindung. It was a great experience when talking to them. Day by day my confidence level is increasing.
- After come back to office i was continued with regular work especially more alert with inactive members.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- Morning after short meeting we had an aerobics.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.headline
Launch of I-Akaun application by our Prime Minister, YAB Dato' Seri Anwar Ibrahim

# data[].attributes.subject
Launch of I-Akaun application by our Prime Minister, YAB Dato' Seri Anwar Ibrahim

# data[].attributes.body
- General meeting.
- Launching of new I-Akaun application. It seems to be more secure compare than before. So much of new update and it looks that members will be familiar with this.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.headline
New role in Epf for future to stay relevan by doing marketing cross-selling, outreach, awareness of product epf and "berkala"

# data[].attributes.subject
New role in Epf for future to stay relevan by doing marketing cross-selling, outreach, awareness of product epf and "berkala"

# data[].attributes.body
- General meeting.
- KPI for Mei & Jun still in leading.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General briefing about task force of inactive members.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General briefing.
- Had a "majlis bacaan yaasin" and breakfast together.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.headline
Regular work and focus on inactive members

# data[].attributes.subject
Regular work and focus on inactive members

# data[].attributes.body
- General meeting.
- Due to the large amount of effort that has to be put for the implementing of task force inactive members we try our best for the "self contribution". Our main target on who is not contribute for the period of one year and new member's of kwsp.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.
-After work we had a motivational speech with Ustaz Zainol regarding the characteristics of working employees.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- May's month leave.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- Training for Kwsp I-akaun which is transforming the transaction based transaction flows to an enriching customer journey.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- Monthly assembly regarding the current success story.
- I get a member who contribute RM40k. As a gift we gave a book and pen for their good saving.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General briefing to all employees including protege and practical student.
- Meeting with Mr. Hasrul Bin Muhamadiah, the branch's head. He has a great desire and goal for us to provide the business with everything we have to offer.
- Main thing: 1. Counter 2. Outreach 3. Skill marketing(Product that this organization provided are i-saraan/jom tambah, i-lindung) 4. Communication 5. Mindset 6. Multitasking.
- A brief knowledge about what we have to do by senior protege and practical students. Have a great communication with them.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.headline
Regular work and program outreach at Mydin,Jasin

# data[].attributes.subject
Regular work and program outreach at Mydin,Jasin

# data[].attributes.body
- General meeting.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.
- We were went for program outreach at Mydin, Jasin. I trained myself to use terminal for the payment.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.headline
Regular work and we were distributed a task force of inactive members

# data[].attributes.subject
Regular work and we were distributed a task force of inactive members

# data[].attributes.body
- General meeting.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.
- On this day, we were given a task force of inactive members. Almost 6k people were not active as kwsp's member so our task is to find out and let them understand our intention. The way that we used are door-to-door, call and send them letter.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- The loss of family member is a common cause of withdrawals nowadays. Some of them experienced long-term losses of family members, but because the deceased person's relatives did not add their names on the kwsp account, it was difficult for them to withdraw money.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- Today is the first day of this week. Not much has altered. General meeting.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.
- Most withdrawals are based on "Pengeluaran berkala".

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- Our branch's head update the latest success of KPI in group to make sure everyone is alert and perform the best in the upcoming.
- Perform routine tasks like new member registration, I-Akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, and online withdrawals.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.headline
Official launch of Fasility Sokongan Akaun 2

# data[].attributes.subject
Official launch of Fasility Sokongan Akaun 2

# data[].attributes.body
- General briefing.
- Fasility Sokongan Akaun 2 is intended to enable EPF members to make an early application for conditional withdrawal age 50 or 55 to help EPF members obtain personal financing from banking institutions. Maximum conditional withdrawal of RM50K.

- Handling customer query about FSA2. Example, a customer have RM10k in akaun 2 so he/she apply for withdrawal of RM5k. So the balance will get when they reach 50 or 55 years after deduct some balance of bank.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General briefing.
- Documents: Member's death certificate, declaration of marriage letter (if member is a non-muslim married before 1 March 1982), copy of identification documents with original for verification, member's birth certificate (if member is unmarried) or marriage certificate (if member is married) or member's divorce certificate (if member is divorced) and bank account details. All documents must be in 2 version which are original and copy.
- For "farahin" same thing must have member's death certificate, copy of identification documents with original for verification and "farahin".
- If there is no nominee we have to ask the closer relation with member's death do an application.
- If there is nominee make sure everyone apply by themselves.
- Funeral expenses will be RM2500 will be given to whoever passed away before age of 60.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.headline
Aerobic exercise , have a farewell dinner for our senior protege's who had finished their contract for 6 months and small appreciation gift for 4 member's who were top of finding I-shariah member's

# data[].attributes.subject
Aerobic exercise , have a farewell dinner for our senior protege's who had finished their contract for 6 months and small appreciation gift for 4 member's who were top of finding I-shariah member's

# data[].attributes.body
- No briefing.
- Aerobic exercise for 30 minutes.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.
- After work, we had a farewell dinner for our senior protege's as a appreciation for their service all this while. I was given 3rd place for the I-shariah. It was really an unforgettable moment for me.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.headline
Regular work and outdoor activity(Zumba dance)

# data[].attributes.subject
Regular work and outdoor activity(Zumba dance)

# data[].attributes.body
- General meeting.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.
- We had a Zumba dance with our Zumba instructor. Zumba is a fitness program that involves cardio and Latin-inspired dance. Great experience since we can relieve our stress and boost our confidence.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- A small birthday celebration for our officer Mr. Ariffin.
- Perform routine tasks like new member registration, I-akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.headline
Regular work and short monthly meeting after work

# data[].attributes.subject
Regular work and short monthly meeting after work

# data[].attributes.body
- General meeting.
- Perform routine tasks like new member registration, I-Akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.
- After work, we had a quick and short meeting regarding current success story. The main thing that was highlighted is about inactive members who had never did a contribution more than a year. Our target is to get almost 6k people to be active and atleast make a contribution of RM10.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- Perform routine tasks like new member registration, I-Akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, online withdrawals, withdrawal of death matters, education, housing and so on.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.headline
Regular work and great experience of playing badminton with collegues

# data[].attributes.subject
Regular work and great experience of playing badminton with collegues

# data[].attributes.body
- General meeting.
- Perform routine tasks like new member registration, I-Akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, and online withdrawals.
- After work, we entitle to conduct an outdoor activity which can make ourself more relax and get rid of sweating. We play badminton for almost one hour and it was a great experience.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- Dividend withdrawal can only be made over the counter.
- Perform routine tasks like new member registration, I-Akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, and online withdrawals.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- Perform routine tasks like new member registration, I-Akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, and online withdrawals.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.headline
Outreach at Family store and monthly meeting

# data[].attributes.subject
Outreach at Family store and monthly meeting

# data[].attributes.body
- General meeting.
- Great experience when in outreach. I perform good compared to before. We talk to more members and it gain confidence in speaking.
- Meeting session with our branch's head about the current success story and what we should do to maintain this success. One of current success story was our Mystery shopper point is 100%.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- We worked hard to achieve this and the highest contribution by a member was RM 5020, breaking the previous record.
- Perform routine tasks like new member registration, I-Akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, and online withdrawals.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.headline
Voluntary EPF contribution limit raised to RM100k

# data[].attributes.subject
Voluntary EPF contribution limit raised to RM100k

# data[].attributes.body
- General meeting.
- With the increase in the limit of annual Employees Provident Fund (EPF) voluntary contributions from RM60,000 to RM100,000, the EPF has gone from a social security institution that helps the workforce to save for retirement to a savings and investment institution.
- As starter of the using debit card, we did our contribution for our family members using payment terminal and learn more on how to use it personally.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- I was assist a member who did own contribution of RM10k. As a token we gave a book and pen.
- Do regular work such as registration of new member, reset password of I-Akaun, check balance, print statement, register of I-saraan, nomination, I-lindung and online withdrawal.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.headline
Outreach and new learning of using debit card

# data[].attributes.subject
Outreach and new learning of using debit card

# data[].attributes.body
- General meeting.
- Do regular work such as registration of new member, reset password of I-Akaun, check balance, print statement, register of I-saraan, nomination, I-lindung and online withdrawal.
- New learning of payment terminal for debit card. This is a device which interfaces with payment cards to make electronic funds transfer. From now onwards, we have 3 methods of payment which are manual, online banking and using debit card. Once done transaction first merchant copy must keep for our reference and customer's copy give to member. Final touch we have to do settlement.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- Before beginning of the week, we have a quick meeting in the morning session. Our branch's head wants to make sure that every officer must maintain the KPI because we are at first place and highlighted various areas of the KPI that have not been met.
- This day was busy assist member's for housing and death matters. It took little time for me to handle each and everyone compared to before.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.headline
Welcoming our new "Ketua Perkhidmatan", Mrs Yusnida Mohd Ahkir and EPF'S Aidilfitri celebration

# data[].attributes.subject
Welcoming our new "Ketua Perkhidmatan", Mrs Yusnida Mohd Ahkir and EPF'S Aidilfitri celebration

# data[].attributes.body
- General meeting.
- Welcoming Mrs. Yusnida Mohd Ahkir as our "Ketua perkhidmatan".
- Execute regular duties such as new member registration, I-Akaun password reset, check balance, print statement, I-saraan registration, nomination, I-lindung, and online withdrawal.
- We had our Aidilfitri Celebration by having some guests. Dinner together, some cute selfies, get introduce to new guests. Truly, a pleasure. Glad that the event was such a successa and it brought such great results.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General briefing.
- Outreach program at Mydin, Jasin.
- Perform routine tasks like new member registration, I-Akaun password resets, balance checks, statement printing, I-saraan register updates, I-lindung, nominations, and online withdrawals.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General briefing.
- Do regular work such as registration of new member, reset password of I-Akaun, check balance, print statement, register of I-saraan, nomination, I-lindung and online withdrawal.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- After meeting had photo session with uniform.
- Get aware message from boss that we have to maintain "Pengeluaran berkala".
- Do regular work such as registration of new member, reset password of I-Akaun, check balance, print statement, register of I-saraan, nomination, I-lindung and online withdrawal.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.headline
KWSP member's application are being worked on

# data[].attributes.subject
KWSP member's application are being worked on

# data[].attributes.body
- General briefing.
- Withdrawal application to build a house.
- Withdrawal application for education.
- Withdrawal application to claim the saving from death family members.
- I was learned to do borrowing and withdrawal for house loan. There is 2 way which is member buy house from developer such as "Scientex and Parkland" and another is from subsale/secondhand property. Whoever buy from developer need to bring Sales and Purchase Agreement (S & P) and bank loan.
- Customer can withdraw 10% from purchasing price. Example, housing price is 300k. So can withdraw 10% * 300k = 30k. For joint withdrawal can take from both party's account 2 and make sure it never more than the needs.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- Do regular work such as registration of new member, reset password of I-Akaun, check balance, print statement, register of I-saraan, nomination, I-lindung and online withdrawal.
- Do some preparation for tomorrow's event. Making this event successful requires everyone's cooperation.
- Final listing about the menu.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.headline
Customer meeting day with the director of the southern region and the Jasin branch & Melaka State's EPF Aidilfitri Celebration Ceremony

# data[].attributes.subject
Customer meeting day with the director of the southern region and the Jasin branch & Melaka State's EPF Aidilfitri Celebration Ceremony

# data[].attributes.body
- General meeting.
- Morning we had program customer meeting day with the director of southern region.
- Lunch together.
- Today I was assist most member on our EPF's product which is I-Lindung. I-lindung is an insurance that don't require any agent. This product's coverage term is for 1 year and have to renew back for the following year. The amount is based on member's age. The flexible coverage amount is from RM5k and maximum is RM200k. Benefits are for death and total and permanent disability.
- After office hour, we have Aidilfitri celebration ceremony. We have a dinner together and captured some pictures.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- General meeting.
- Do regular work such as registration of new member, reset password of I-Akaun, check balance, print statement, register of I-saraan, nomination, I-lindung and online withdrawal.

SUPERVISOR'S REMARK : EXCELLENT

# data[].attributes.body
- Before beginning of the week, we have a quick meeting and brief briefing in the morning session. Additionally, it is urged that we keep up our unwavering commitment to treating all members fairly. To make sure that every member is always prepared, the Mystery Shopper trip still needs to be given more attention.
- Do regular work such as registration of new member, reset password of I-Akaun, check balance, print statement, register of I-saraan, nomination, I-lindung and online withdrawal.

SUPERVISOR'S REMARK : EXCELLENT

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- General briefing.
- I learned something new regarding the manufacture of EPF. Urge member to take withdrawals the second month of the next year so they may take out more money in conjunction with the EPF's dividend distribution that month.

SUPERVISOR'S REMARK : EXCELLENT

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SUPERVISOR'S REMARK : EXCELLENT

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- April's month leave.

SUPERVISOR'S REMARK : EXCELLENT

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SUPERVISOR'S REMARK : EXCELLENT

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SUPERVISOR'S REMARK : EXCELLENT

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- Public holiday in conjunction with Hari Raya Aidilfitri.

SUPERVISOR'S REMARK : EXCELLENT

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SUPERVISOR'S REMARK : EXCELLENT

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- No briefing.
- I was assist a member's enquiry which is for 2nd house withdrawal from akaun 2. As per the requirement member can't withdraw anything if they made a withdrawal if they made a withdrawal for 1st house and the house is still there.
- Another important enquiry was is there member who is more than 75 years is eligible for self contribution because member still receive dividend until age of 100. In real member more than age of 75 is not eligible but in this case member still pay and receive successful notification. This case was then handle by main officer.

SUPERVISOR'S REMARK : EXCELLENT

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A quick and brief explanation about upcoming "Mystery shopper" by branch's head

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A quick and brief explanation about upcoming "Mystery shopper" by branch's head

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- General briefing about Mystery shopper by branch's head.
- I get more knowledge on doing nomination. Nomination can do through online and come to office do it here. The most important thing member must know their nominate name and identity card.
- After lunch break I was assist one member to do monthly housing payment of 6 months. Since this member doing for the first time they already bring bank statement because we have to know loan approval date, loan amount and loan account number.

SUPERVISOR'S REMARK : EXCELLENT

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- General briefing.
- We had a breakfast together.
- If a member makes an advance notice for Age 50 Withdrawal, the EPF will pay the principal and accumulated dividend from Account 2 into the member’s financing account with the bank at any age between 50 and 54, as chosen by the member, subject to the maximum tenure of up to 10 years.
- If the member opts for Age 55 Withdrawal, the EPF will pay the principal and accumulated dividend from Account 2 into the member’s financing account with the bank at age 55.  The amount paid will first be used to settle the remaining personal financing balance, if any, before returning any excess to the member.

SUPERVISOR'S REMARK : EXCELLENT

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A quick and brief explanation about upcoming "Mystery shopper"

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A quick and brief explanation about upcoming "Mystery shopper"

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- General briefing about Mystery shopper by Mrs. Rosinah. Mystery shopper is an auditing member from KWSP to evaluate the branch. We should know the steps that we have to do and don't and the important things to gain good result from the evaluator. We prepared ourselves thoroughly for this mystery shopper.
- First day of week 6. Since first day customer's arrival was quite many. Most are did withdrawal between 55-60 years. I had assist one member on how to complete the documents needed for housing withdrawal. This member bought a new house from 'Scientex' and the loan date is already more than 1 year. So in this case, another document must be bring along which is housing loan agreement letter.

SUPERVISOR'S REMARK : EXCELLENT

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- General meeting.
- I've handled more withdrawal other than age of 55 and above which is withdrawal of buying and building a house.
- On this day I've learned deeply about the procedure and documents that needed for death matters. Most are related on this issues for the whole day.

SUPERVISOR'S REMARK : EXCELLENT

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1st meeting session with Mr. Hasrul Bin Muhamadiah, the branch's head

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1st meeting session with Mr. Hasrul Bin Muhamadiah, the branch's head

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- General briefing.
- Last day of the week, I was assist all the member's to make sure that their needs are complete.
- After work, we have a meeting session with our branch's head to discuss about "Majlis Hari Raya" and current success story of our KWSP Jasin.

SUPERVISOR'S REMARK : EXCELLENT

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- General meeting.
- Do regular work such as registration of new member, reset password of I-Akaun, check balance, print statement, register of I-saraan, nomination, I-lindung and online withdrawal.

SUPERVISOR'S REMARK : EXCELLENT

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- General briefing.
- No new learning just continue with usual work since 21 April (Friday) is going to be Raya holiday.

SUPERVISOR'S REMARK : EXCELLENT

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- General briefing.
- Important information : For renovation customer cannot withdraw from any account.
- Do regular work such as registration of new member, reset password of I-Akaun, check balance, print statement, query of FSA 2, register of I-saraan and register of I-shariah.
- I-Saraan : Voluntary contribution with retirement incentive (I-Saraan) allow our members who are self-employed and do not earn a regular income to make voluntary contributions towards your retirement, and at the same time receive additional contribution from the government.
- As a member under this incentive, will received 15% government contribution (a maximum of RM300/year. Government contribution is limited to members who are below age 60. Earn annual EPF dividend on retirement savings. Death benefit of RM2500 subjects to EPF terms and conditions.

SUPERVISOR'S REMARK : EXCELLENT

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- General briefing.
- Busy handled withdrawal cases.
- 2 new things I learned today was paying housing loan as monthly installment for minimum 6 months. Apart from this, paying house loan as lumpsum. Both must be consider of Akaun 2.
- I was given the responsibility of scanning QR code to know about member's feedback on our service. Minimum 15 response must be take place.
- Closing. Do calculate total self-service terminal (SST, counter, ecm, total people invest and so on.

SUPERVISOR'S REMARK : EXCELLENT

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Some new knowledge about core business and capturing some RAYA videos.

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Some new knowledge about core business and capturing some RAYA videos.

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- General briefing.
- First of all, the new knowledge i learned was about the core business are collect members money example like contribution, voluntary contribution. Then this money will send for investment like in equity or abroad. Finally, member's of KWSP will get in return by getting dividen.
- Other than this, for housing payment 3 bank must be settle at front-liner (main counter). Rather than this can do at e-service counter . 3 banks are "Bank Rakyat", "Malaysia Building Society Berhad(MBSB) and "Lembaga Pembiayaan Perumahan Sektor Awam(LPPSA).

SUPERVISOR'S REMARK : EXCELLENT

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- General briefing.
- Following Mrs. Latipah and Mrs. Rosfaizah to Family Store in order to outreach the member of KWSP and make sure that they noticed about the product. Product that being outreached are I-shariah and I-lindung. For whoever go until close deal which mean taking insurance (I-lindung) we gave goodies which include pen and book.
-  It was a great experience since I was able to increase my confident level when talking to customer.

SUPERVISOR'S REMARK : EXCELLENT

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- General briefing.
- I was assist a customer for withdrawal where the person birthday is 17 April 2023. Condition is member's can apply  one month before their birthday or after birthday. Money still will be deposited in member's bank after their birthday of 3 days working. Important thing need to bring are identity card and bank's account number and make sure it is still active.
- If a member have 1 million and need to withdraw before age of 50 they are eligible to do so.
- Me and my friend was distribute some flyers regarding "self contribution" to the shopkeeper.

SUPERVISOR'S REMARK : EXCELLENT

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- General briefing.
- Employee and employer contributions are both required under EPF regulations. Employee contributions are withdrawn from the employee's pay and along with employer contributions are paid to KWSP. There is no minimum age requirement for employees to contribute until they reach the age of 75. Only employer payments are payable after the age of 60. Dividend will be given until age of 100. Minimum contribution is RM10 and maximum is RM60K per year.

SUPERVISOR'S REMARK : EXCELLENT

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- General briefing.
- The task for today is to educate myself on the withdrawal requirements for KWSP members and assist them in completing the withdrawal.
- For withdrawal age of 50, 55 and 60, first time must deal with front-liner(counter). Age between 50-54 members entitle to make a withdrawal for once only from Akaun 2. For age 55 and above members are eligible to withdraw more than once as long they have balance in Akaun 55 and for Akaun Emas is only for 60 years above.

SUPERVISOR'S REMARK : EXCELLENT

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Learning session about Fasility Sokongan 2(FSA 2)

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Learning session about Fasility Sokongan 2(FSA 2)

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- General briefing by our branch's head.
- I was assist a customer to do nomination. The correct way is assure that their nominate name and identity card are stated correctly. Let customer to type it by themselves. If 1 person nominated so total percentage will be 100%. If more than that have to ask customer decision to divide the percentage.
- FSA 2: 2 main conditions are Akaun 2 must be minimum 3k and eligible person must be above 40 - 54 years. As per information we get from news FSA2 is a kind of loan application. It means every month we have to pay monthly payment. Based on the interest and other information customer have to query with bank. We entitle to print the statement if customer fulfill the conditions.

SUPERVISOR'S REMARK : EXCELLENT

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Sharing session by Senior Protege who already finished her contract about the Outreach

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Sharing session by Senior Protege who already finished her contract about the Outreach

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- At the early morning, employees regular daily gathering for the day.
- Start as a fresh practical student physically. Learn about the function of SST machine like check customer's balance including dividen, change handphone number , register of new member and I-Akaun which is online app and fingerprint authentication.
- Get knowledge about what is "OUTREACH".
- Move forward to e-perkhidmatan department. There provided 4 pc and the first 3 are used for whoever have their I-Akaun. Another one is use for registration of new member incase SST machine is not work. I help the member of KWSP to retrieve the information such as password and username for them to use their I-Akaun. Make sure before proceed to the next thing, check their profile and all the details are correct.
- Last 30 minutes before closing make sure all documents must send to Mrs. Rosinah(Senior clerk) and Mrs. Rosfaizah(Operating officer).

SUPERVISOR'S REMARK : EXCELLENT