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6.	Explain any ONE way for you to find out if Ms High and her family are satisfied with the recommendations you have provided.	

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6.	Explain any ONE way for you to find out if Ms High and her family are satisfied with the recommendations you have provided.	

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- During lull period, crew can check on Ms High from time to time on her well-being and at the same time, find out if she is feeling satisfied with the service and overall celebrations

- This could be done by probing questions to find out how Ms High feels ; Do you like the mahjong set?, or even observing the family while patrolling in the cabin. (for instance, nephew starts to open and play with his playset / Ms High has been taking many photos with the mahjong set - many smiles on her face)

- Ms High's family has asked the cabin crews for company email to feedback and compliment the crews for doing such a great job on a memorable Mothers' Day and Birthday celebrations on board

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5. Select any ONE feature of the product/merchandise you are recommending to Ms High.

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5. Select any ONE feature of the product/merchandise you are recommending to Ms High.

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Features: Assembly Required; Remote Control

Assembling both the LEGO buggy and Lamborghini provides hours of fun for your nephew and building it together can be a fun bonding activity for him and family members.

It’s fun for young children above the age of 10 and for the family. The model can be controlled by an app, making it technologically interactive, keeping the kids of the 21st century engaged. Encourages tech-innovation with different controls, sound effects, challenges and achievements. The LEGO sets feature realistic movement and mechanisms that introduce LEGO builders to the universe of engineering in an approachable and realistic way.

Both fun and educational, a great creativity stimulus for a growing nephew.

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4. Identify the upselling/suggestive selling technique employed 			

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4. Identify the upselling/suggestive selling technique employed 			

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Top-Down / Rate-Category Alternatives Upselling Method:

Using the free SQ bear as a birthday souvenir, offer the LEGO Lamborghini Set ($359.80) as a gift idea.

If rejected, offer the LEGO TECHNIC OFF-ROAD BUGGY ($137.20)

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Let Miss High know that we would arrange something special just for them.

- Check JCL if there’s any dessert or cakes to give us to use as “ Birthday cake”.

- If any crew have birthday cards or celebratory cards (for nephew and her mother) for everyone to write their well wishes. If don’t have we can make one using menu cards and see if there’s any colour pens to write with and decorate with.

- Check if JCL can spare any SQ bear to give to her nephew.

- Check if YCL has enough children amenities to add on to complimentary gift for nephew.

- Check if JCL has extra Penhaligon's Amenity kit (cosmetic kit) as a complimentary present for her mother.

- See if there’s any dry ice available to make the smoky effect.

- Arrange mock tail for her nephew and some mimosa for the adults to celebrate this special occasion for her nephew and toast to celebrate Mother’s Day

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2. Identify ONE observation ONE question 

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2. Identify ONE observation ONE question 

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- Crew observed Ms High's mother watching CrazyRichAsian movie on the IFE and told Ms High that she likes it.

- Asked Ms High  if she or her mother knows how to play mahjong, YES she does! She learnt from her Asian mother.

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products:
1. Mother- Mahjong Set, Scene Shang May Mug

2. Nephew- LEGO TECHNIC OFF-ROAD BUGGY