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INTERNSHIP PRESENTATION 2019 MOTAC PENANG

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Today's Task:
-Help at licensing counter as the officers are on leave.
-Stamp on the tour guide exemption application.
-Answer customer questions, solve customer issues and provide information (TOBTAB, Tour Guide and Airbnb registration application).
-Print tour guide badge, certificate and letter.
-Do newspaper cutting.
The news today is about having new guideline to avoid scam tourism package said by Yb Mohamaddin Bin Ketapi, Ministry of Tourism, Arts and Culture,.

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Today's Task:
-Do newspaper cutting.
The news today is about scam of tourism packages and the tourism package is too cheap and unreasonable.
-Make 14 copies of the group photo and laminate it.

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Today's Task:
-There is a photograph session together with all MOTAC Penang member.
-The dress code today is 'Hari Raya'.
-After the photograph session, I edit the photos and video.

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Today's Task:
-Do newspaper cutting.
-The news today in about 'Tourism Industry sees growth in first quarter 2019-Tourist expenditure rose to RM21.4b compared to RM18.3b last year'
-Continue to do the file arrangement and manage to finish it.
-Print out the new and latest tour guide filing list.
-We use blue color as the color to differentiate city guide.
-After print out, we display the lists at the entire shelf.
-There are total 981 city guide in the record after we sort out all the files.

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Today's Task:
-Manage files in the store.
-Main is arranging the Tour guide files according to the tour guide numbering.
-We use sticker paper to do labeling for the files.

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Today's Task:
-Read all the newspaper including The Star, New Straits Times, Harian Metro, Buletin Harian, Guang Ming Daily, Sin Chew Daily, Chinapress, and Nan Yang Siang Pau.
-To find out is there news or article about tourism in Malaysia.
-Touch up the decoration for Hari Raya Aidilfitri.
-Continue to arrange the tour guide files in store.

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Today's Task:
-Do newspaper cutting.           Today's news is about 'Perayaan Pesta Kaamatan in Penang' from TheStar while in Berita Harian there are article related to Malaysia Tourism which are 'Local not interested in historical tourism, nature' and 'Re-brand Cuti-cuti 1Malaysia campaign'.
-Do the decoration for Hari Raya Aidilfitri.
-We contribute idea on the decoration. We print out some photos and decorate using greeting cards and some decoration items.
-Transfer the 2 events photos from the camera.

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Today's Task:
-Join the event 'Program Visit My Kampung- Mai Kacau Bubur Lambuk'.
-I am in charge of registration and take photos for the event too.
-Besides that, we have the chance to experience the way to prepare 'bubur lambuk'.

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Today's Task:
-Preparation for Saturday event 'Program Visit My Kampung- Mai Kacau Bubur Lambuk'.
-Ready the materials for registration of  'Program Visit My Kampung- Mai Kacau Bubur Lambuk' such as stationeries, streamer banner and registration list.
-Set up ballroom at Rainbow Paradise Beach Resort.
-Welcome all the guest that come for the talk.
-Incharge of the technical part during the event.

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Today's Task:
-Preparation for SFT3.
-I print out the attendance list, prepare list of VIP, stationeries, laptop and printer.
-Prepare the VIP name tag for tomorrow.
-Ready for the slide needed for SFT 3.

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Public holiday.

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Today's Task:
-Update atttendance confirmation form for the SFT3 event at Rainbow Paradise Beach Resort on this coming Friday.
-Check email and answering phone calls.
-There are budget hotels representative come to take their registration certificate.
, our job is to let them to sign on the letter.

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Public holiday.

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Today's Task:
-Call the budget hotel in the list to inform them that their premise registration certificate is ready and inform them to collect at MOTAC office.
-Let those budget hotel represenative to sign the letter when they come to take their certificate.
-Follow up the attendance list for the event on 24th May 2019.

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Today's Task:
-Continue to follow up the reply receive either from email nor fax on the attendance of tourism industry players to SFT3.
-Continue to work on the arrangement of tour guide files.
-The files are arrange and we do labeling on each file to ensure that it is arrange accordingly.

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Today's Task:
-Update content in (Visit Malaysia 2020) file.
-Follow up the attendence of the invited guest to Special Fund for Tourism 3. Resend email to the guest that did not receive the invitation.
-Rearrange Foot Massage Centre files in the store room.
-Do newspaper cutting which is about 'BTS as bait attracting foreign tourists' and 'The Unique of Penang during Ramadan'. Both of the news are found from today's 'Berita Harian'.

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Today's Task:
-Rearrange all the tour guide files and documents in the store room.
-From the data I have update, there are around 1000 tour guide record.
-The files are arrange according to the tour guide number.
-Previously, the files are not arrange according to the tour guide number and it is not well organized.
-There are some others interns. We work together so that we can finish the files arrangement.

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Today's Task:
-Check email reply received from the invited guest to the SFT 3 event.
-Print their attendance confirmation form from email and keep all the forms in a file.
-Do newspaper cutting. Today new is about 'SME Bank launched Speacial Fund for Tourism'. This fund is to use in project promoted by government.
-Another newspaper cutting today is about 'Government needs to tackle plateauing tourist arrivals'.
-From these newspaper cutting, I gain more knowledge about what's happening in Malaysia tourism industry.

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Today's Task;
-Files arrangement for SPA and Foot Massage center (PUK).
-Filing for SPA and PUK is different with TOBTAB.
-SPA and PUK files are arrange in alphabetical order.
-Arrange listing for hotel and arrange it by alphabetical order.
-We can see that there are different ways while arranging the files.
-This is based on the different needs. For example, for TOBTAB, we rely on their KPL number and hotel is mainly using their names to search for the files.

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Today's Task:
-Continue to work on the files arrangement in the store room.
-We put in all the arranged TOBTAB files by doing sticker labeling on each files according to the list that is done checking.
-Counter check before we print the final listing.
-By labeling each file, it is easier for us to refer in the future.
-After all the files are kept in the shelf, the list is laminate and display it at the relevant shelf.
-By reorganizing the files makes me understand the importance of file management.

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Today's Task:
-I rearrange the newspaper cutting file.
-I label for the newspaper according to year and month.  -The label are done using colour paper as it will be easy to differentiate each month newspaper cutting.
-Moreover, I arrange the newspaper cutting follow by the date.
-By this way, we are able to calculate the newspaper cutting of every month easily. -It is important to keep all the newspaper cutting as reference any time.

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Today's Task:
-I have call the related stakeholders in tourism field following by the list given by officer to invite them to the Tabung Khas Pelancongan 3 (SFT3).
-The talk will be given by SME Bank and will be held on 24th May 2019 at Rainbow Paradise Beach Resort.
-Meanwhile, time for the event is from 4.00pm to 9.00pm.
-The industry players that going to be involve are hoteliers, budget hotel, TOBTAB, agencies under MOTAC, NGO, tourist attractions, and museum representatives.

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Today's Task:
-I help Encik Amir to update the files content.
-Update content of the files means we record all the received or replied email and letter.
-By this way, it will be easier for us and others to refer or when they need any details that we received or sent out.
-Besides, I too help to arrange the TOBTAB files in the store.
-The files are arrange according to the KPL number. We rearrange the files and make sure that the files are kept in a neat and easy view condition.

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Today's Task:
-National Department for Culture and Arts (Jabatan Kebudayaan dan Kesenian Negara) visited our office and had a meeting with YB Tuan Muhammad Bakhtiar Bin Wan Chik, Deputy Minister of Tourism, Arts, and Culture Malaysia. Beside JKKN there are also other agencies under MOTAC that come over for this meeting.
-My job is to ready the meeting room and assist to make sure the metting goes on smoothly. -Moreover, today there is also team from The Light Hotel come over to have an event of handing out bubur lambuk which has always been done at kampung area in the past, and they wish to show this tradition in the city.
-We too help to give out bubur lambuk and nasi briyani to the public.
-It is a pleasure to share the spirit of Ramadan. is a good way for tourists and Malaysians to learn the customs and traditions of Malay community.

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Today's Task
-The ordered stationery goods have arrived.
-I help to counter check the products that delivered to office.
-We ensure that the amount of the stock are tally with invoice.

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Today's Task:
-Patriot Chapter Johor Club from University Utara Malaysia have a summer camp at Taman Rimba, Teluk Bahang, Penang. --Officer from Industry Development Division and some interns have pay a visit to this event.
-We take photos and have a mini sharing session with them.
-It is glad to know them and involve in this event.

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Today's Task:
-I received a call from a tour guide. He mention that he cannot submit his renewal application in SPIP system.
-I immediately log in to SPIP to define the problem why the submission is not success. -After defining his problem, I try to help him on his submisson of the renewal application.
-I requested for email on thedocuments that he had uploaded.
-Fortunately, I success to help him on his submission in SPIP.

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Today's Task:
-I help to sort out the hotel and airbnb registration record. -After arranging the documents followed by company, I use the 2 hole heavy duty puncher to punch those documents.
-The following step is to keep those documents in a new file. -I too print out the company name on colored paper as this is the easy way for us to categorized the documents.
-As in further, we are able to search for the record easily.

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Today's Task:
-I help to do filing for the registered application for airbnb and hotel.
-The documents are arranged accordingly.
-We find the 2 hole ring file and prepare to place the documents in the file.
-Besides, I too help to shift a box of files and documents from boss office to Mr Khairul office.
-The files and documents are arrange on the the shelf.

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Today's Task:
-Work on newspaper cutting. -The news today is about 'Using Doraemon as the icon for Visit Malaysia Year 2020'.
-In the article it mentions that this is just a personal idea from director of Balai Seni Negara, Datuk Rashidi Hasbullah but this idea is not agree by Ministry of Tourism, Arts and Culture Malaysia, YB Datuk Mohammaddin bin Ketapi.

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Cuti gantian

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Today's Task:
-I help on to the preparation of our director's speech about 'Memorandum Of Understanding (Mou)
Between Cosmopoint College Penang'.
-The speech is prepare in bilingual which is in English and Malay.
-In the speech includes the salutation, objectives, Makaysia and Penang state tourist arrival data, Visit Malaysia Year 2020 and expectation.

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Today's Task:
-I do paper cutting which is read through the newspaper and cut out the articles that is related to Tourism or MOTAC. -After that, we will laminate the newspaper cutting and display it on the information board.
-By doing newsapaper cutting, I get to gain more knowledge which is related to tourism industry and the current issues in that is happening in Malaysia tourism.

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Today's Task:
-I join "Program Jom Visit Balik Pulau" at Pulau Betong.
-We gather at the office first after that go there together with Encik Razi.
-The event is organize by Segi College which we use cycling to go around the Homestay area at Pulau Betong.
-The objective of this program is to encourahe tourists to get know  of Homestay at Pulau Betong. Deputy Minister of Tourism, Arts, and Culture Malaysia YB Tuan Muhammad Bakhtiar Bin Wan Chik also come to support this event.
-By involving in this program, I get the chance to view the beauty of Homestay at Pulau Betong.

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Today's Task:
-I am told to do some adjustment for the MOTAC Penang information booklet. -The data that we collected  and recorded previously is data for year 2018.
-Now, we need to update the data until 31 March 2019 which is the latest data the to be collect.
-So, I start to seek for the information I need to update.
-I do the correction of data for Licensing Unit as I have work on it previous.
-The source of the data are collected from the system and from record of the officer.

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Today's Task:
-I help to look for document at the store room and file store.
-The document that need to be find out is the document needed by Administration and Finance Division.
-The document we look for is the document from year 2010 to year 2013.
-We work together to find for the document required.

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Today's Task:
-I update the  information booklet of MOTAC Penang.
-I am in charge of the part of Licensing Unit in the booklet.
-I get the source of data from SPIP system and from officer.
-I recorded the data collected from SPIP and I interviewed the officer.
-During the interview I get to learn more knowledge on Licensing.

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Today's Task:
-I did the marks report for Victoria Garden Hotel.
-Victoria Garden Hotel is a hotel that is waiting for rating from MOTAC.
-It is category as a city hotel.
-So, they have to full fill the criteria needed for city hotel. --It is important to follow the guideline by MOTAC and fulfill the needs.
-Hoteliers will fill in the assessment form and our part is to key in the marks which the assessment is done by hotelier.

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Today's Task:
-I am assigned to do packing for the documents that need to send to MOTAC HQ.
-There are two parcel that need to be send out.
-Since the documents are thick, so we decide to send the parcel by box.
-After, we have done the packing, we call Pos Laju for pick up.
-The details need are the account number, mention the quantity of parcel and the item that wish to send out.

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Today's Task:
-Having Program Voluntourism Malaysia Bersih dan Indah along the beach at Rainbow Paradise Beach Resort.
-We gather at Rainbow Paradise Beach Resort by 9.30a.m.
-The program begin with the speech from representative of Rainbow Paradise Beach Resort , following by speech from MoTAC Penang director and speech from Yb. Zairil Khir Johari.
-After that, we start the beach cleaning activity together with all the volunteers.
-It is important to keep our environment clean as it is important to give a good image to tourist when they visit a tourist attractions or have a stay at hotel.

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Today's Task:
-I continue to work on the Tour Guide failing name list.
-There are around 850 registered tour guide in the name list.
-I too work on editing the director's speech for the program tomorrow which is Program Voluntourism Malaysia Bersih dan Indah.
-I add in salutation and edit the sentences in the speech.
-The speech is written  in Malay verse.

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Today's Task:
-I work on the list of Tour Guide for the failing in store.
-In the previous list，it was not arrange accordingly with the tour guide number.
-My job is to arrange the number of tour guide ascending.
-I rearrange the number first using Microsoft word and find the name of tour guide in the old list based on their TG number and create a new list for it  in Excel.

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Today's Task:
-I work on the director speech for the event this coming Saturday which is the Voluntourism Programme at Rainbow Paradise Beach Resort.
-In the speech, I have to include the meaning of voluntourism, theme, Visit Malaysia 2020, target tourist and revenue, tourist arrival 2018 and expectation.

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Today's Task:
-I continue with the mark report of Pearl View Hotel and Holiday Inn Resort.
-My part is on the assessment by hotel.
-I have to count the marks after key in all the marks in the list.
-The criteria assessment for city based hotel and beach island based hotel are different so it is important to follow the correct assessment form.

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Today's Task:
-I work on the photo report of Holiday Inn Resort.
-I pick the relevant and suitable photo to insert in the report using Microsoft Power Point.
-For each type of hotel they have their own criteria needed. As Holiday Inn is a resort type hotel, so I use the format for resort hotel.
-After that, I continue with the next report which is the marks report of Jen Hotel.
-I key in and count the marks which the assessment is done by hotel itself.
-For marks report, it also need to follow the format of each type of hotel.
-For Jen hotel, it is under category of city hotel.

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Today's Task:
-I join the voluntourism program which is "Program Voluntourism Malaysia Bersih & Indah" at Dataran Pancing, Jeti Nelayan Pulau Betong, Balik Pulau.
-This program is organized by MOTAC.
-This program is launched by Deputy Minister of Tourism, Arts, and Culture Malaysia YB Tuan Muhammad Bakhtiar Bin Wan Chik and together with Duta River of Life Maya Karin. -The purpose of this program is to encourage volunteers and villagers to involve in loving and caring our environment.
-The activities that have been carry out on that day are cleaning the rivers, tree planting, collects trash at the surrounding and auditing the waste.
-The representative from Trash Hero show us the way how we are going to audit the waste by going station to station.
-It is a great opportunity to involve in this voluntourism program as we learn the importance to preserve and conserve Malaysia tourism products especially in Balik Pulau.
-After the voluntourism program, we attend the event of handling MyTQA (Malaysia Tourism Quality Assurance) certificate to the qualified tourism products/attractions at Entopia by Penang Butterfly Farm, Teluk Bahang.
-YBTM have given a speech. He mention that in tourism, it is all about reviews. Ministry of Tourism would like to bring all the industry players and stakeholders together and share the knowledge on how to obtain a higher rating.

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Today's Task:
-I help at licensing counter to serve the public and solve their acquirement.
-There is the representative from travel agency that come over to ask about the procedure to change their board of directors.
-There is also representative from travel agency that come to ask about the documents need for them to apply for outbound license.
-There are also Tour guide applicants that come over to ask about their progress of their license.
-I get chance to learn how to handle each situations as each questions have it own way to answer.

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Today's Task;
-I help on licensing unit to print the application of renew tour guide by the applicants.
-Industrial visit by our supervisor, Dr. Roslizawati binti Che Aziz.
It is glad to meet her.
She ask about our progress of our internship.
It is glad to hear from her that our industrial supervisor compliment about our performance.
-Dr. Ros too encourage us and tell us to continue with our hard work.

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Today's Task:
-I have a visit to Holiday Inn Resort with Puan Hadilah and Mr. Jonathan for star rating.
-As usual, we listen to briefing about the hotel from Holiday Inn Resort representative, take photos and record the important information.
-When we return to the office, we transfer the photos taken to the computer and charge the camera battery.

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Today's Task:
-I print the application details that submitted by the renew tour guide applicants.
-It is printed together with their supporting documents which are their exist tour guide badge copy, IC copy, PTGA receipt and their CTRE.
-Handle the process when tour guide that come to collect their badge.
-I also help to backup the files in computer as the new computer will be set up at the office.

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Today's Task:
-Edit the info of Licensing Unit in the Motac Penang Information booklet.
-There are information and details need to rearrange and add in.
-The data that need to add in are the language proficiency among tour guide in Penang, total registered tourism learning institute in Penang and the summary statistic of all the info.
- Handle the process when tour guide that come over to collect their tour guide badge and certificate.
-As usual, they have to prepare the amount of wang pos for the application.

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Today's Task:
-Arrange the list of TOBTAB, MM2H and Tour guide in the file store.
-Print Tour guide badge and certificate and prepare letter for each applicants.
-Key in the application to register their Airbnb property in the SPIP system.
-The documents they need to hand in for the application are their SSM document, shareholder IC, and tenancy agreement.
-Stamp on the approved tour guide exemption documents.

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Today's Task:
-I print the renew tour guide applicants documents from SPIP system.
-The documents that need to print out is their application form, old tour guide badge, ic, PTGA receipt and CTRE.
-I stamp on the approved tour guide exemption documents.
-I do answer call from the public and try to solve their questions.

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Today's Task:
-I'm assign to print tour guide badge, certificate and prepare letter for the renewal applicants.
-The format for the letter is in a Malay verse.
-There are two letter that need to be print out which are the application letter and notice.
-I do minit the file of tour guide. Minit file is use as a reference in the future.
-We also go to Penang general hospital to visit Thiya after got permission from Pn Fadzilah.

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Today's Task:
-Check the SPIP system.
-Received the approved new tour guide application from HQ.
-I find the file based on their name.
-The continue task is to print the tour guide badge, certificate and prepare the letter.
-After that the letter is pass to director for his signature.
-The continue process is photocopy all the documents and pack in the envelope.
-After all are done, we call all the applicants to inform them to come over to collect their badge.

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Today's Task:
-Follow Mr. Jonathan and Pn Hadilah to Jen hotel for star rating.
-My task is to take photos and listen to briefing about the hotel from the general manager of Jen hotel.
-We get chance to learn from the general manager and get a tour of Jen hotel.
-After coming back from Jen hotel, we transfer all the photos and charge the camera battery.
-Another task today is to stamp on the approved tour guide exemption documents.

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Today's Task:
-Photocopy the TOBTAB letter, pack their certificate, letter and sticker.
-After that, I call the particular TOBTAB to inform them that their documents are ready and can be collect.
-Today,  there are also Tour guide that come to collect their badge.
-The procedure for new Tour guide is they need to pay RM50 as the fee for one year application. For renewal tour guide, they have to pay either Rm50 or Rm100 which is one year or two years application. They also need to hand in their old badge and bring their CTRE to be certified.

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Today's Task:
-I stamp on the approved tour guide exemption documents. --Prepare for the sharing session with students from Politeknik Ibrahim Sultan.
-Set up the auditorium, ready for the projector and laptop, and the mic together.
-After the session,  we have lunch together with the students at Cargas Cafe. One of the famous food place in Penang.

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Today's Task:
-I am assign to print Tour guide badge, letter for renewal tour guide application.
-There is person from TOBTAB come to ask for what is the procedure to renew for overdue TOBTAB license.
-I assist him on his question.
-The particular travel agency have to pay RM300 as the fine amount as for late renewal.
-Besides,  there is also public that come to seek for help on the procedure to open up a MM2H business.
-I photocopy the guideline for him and explain to him.
-I amend the slides of MOTAC PENANG and Tourism Penang sharing session with Politeknik Ibrahim Sultan students .

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Today's Task:
-Prepare the letter and notice for approved new tour guide application.
-There are around 15 approved application.
-The letter need to signed by director.
-Work on the MOTAC Penang and Tourism Penang slide that use for the sharing session with Politeknik Ibrahim Sultan students on this coming Thursday.
-Print the renew tour guide badge and it is also recorded in the excel sheet as usual.

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Today's Task:
-Photocopy the Tour guide letter and certificate.
-Work on the renew tour guide application. It means that I get the applicants file and print their new badge.
-Prepare of MOTAC Penang and Tourism Penang slide
-There are both renew and new tour guide applicants come over to collect their badge.
-I find their documents and let them to sign on it as a prove of they have collected their badge.
-The fee for one year application is Rm50.00 while two years is Rm100.00 and the payment is byWang pos.

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Today's task:
-There are around 20 approved new tour guide application.
-My task is to print the Tour guide badge.
-Once every badge is print, it need to be record in excel sheet.
-I photocopy for the ready letter for those new tour guide applicants.
-Other than that, I also print certificate for the approved new tour guide application.

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Today's Task:
-I print the applied renew and new tour guide application from SPIP.
-I served the Tour guide that come to collect their renew your guide badge.
-They have to return their old badge and fill in the form before they collect their new card.
-I'm also assigned to print and photocopy tour guide license certificate.

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Today's Task;
-There is a information booklet that need to be done.
-I am in charge of the information of License Unit.
-The information needed for licensing are total of TOBTAB and Tour guide, outcome of licensing, total number of registered hotel, rated SPA and foot massage center.
-I use Microsoft word to complete the task.
-I too stamp on the approved tour guide exemption application.

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Today's Task:
Follow Mr. Jonathan and Pn Hadilah to Flamingo hotel for star rating.
-Mr Ong and his team bring us to look around the area of hotel.
-My responsible is to take photos and listen to the briefing from general manager of Flamingo Hotel Mr. Ong Hai Leong.
-We get the opportunity to have the sharing session with the related parties representatives.
-Our director Mr Jonathan have assigned us to complete a task which is the booklet of MOTAC Penang Information.
-My part is to find the statistics of Licensing unit such as total tour guide in Penang,total tour operating business and travel agency business in Penang, and total classification of hotel, spa and massage center.

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Today's Task:
-Stamp on approved Tour guide exemption documents
-I learn to photocopy the documents for TOBTAB and tour guide.
-The documents are needed to photocopy as reference to refer and for future use.
Today, we also have a visit to St Giles for star rating with Mr Jonathan and Pn Hadilah.
-Our responsible is to take note the briefing from St Giles general manager and take photos of the surrounding of the hotel.
-We get the opportunity to learn more about hospitality.

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Today's Task:
-We joined an event which is YOSAKOI organized by Penang Yosakoi Parade at Esplanade, Penang Island.
-It is a voluntourism program. -I in charge for the MOTAC booth and help to distribute the leaflets.
-I get chance to connect with the public and tourists. By involving in this event,
-Ilearn about the beauty of Japanese culture. In Malaysia, we are connected with multi culture and learn to build a harmony community among variety of culture.

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Today's Task:
-I am given task to register  the tourist accommodation premises application in SPIP.
-We have to ensure the accuracy of the information that we enter.
-Besides, I do answer phone calls and try to solve the public questions.
-Stamp on the approved Tour guide exemption documents.

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Today's Task:
-I am assign to open new file for new Tour Guide Application.
-I learn the steps to open up new record for new Tour Guide file.
-It continues with update the content of the new Tour Guide application.
-Stamp on the Tour guide exemption documents.
-Attend a program which organized by JKKN. It is an aerobic program.

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Today's Task:
-I record for fined Tour guide case inside the 'Buku Kes'.
-Stamp on the Tour guide exemption documents.
-Help on to fold the Yosakoi event leaflet.
-There are total 5,000 copies need to distribute to the 4 and 5 star hotel in Penang.

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Today's Task:
-Help Kak Diana at Licensing Unit counter desk.
-I learn the steps to print Tour Guide badge with tour guide card printer.
-There are two main types of  Tour guide license tour guide license will be done at MOTAC Penang which are the blue and green license.
-Blue is for city guide while green is for nature guide.
-Get to know about steps to renew and new application for tour guide in SPIP system.
-There are also documents needed for both renew and new tour guide application and processing fee is needed.
-The process fee for new TG is Rm10 and Rm5 for renew application.

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Today's Task:
-Have a briefing session with Puan Hadilah and Encik Rohizat to have a further discuss about our task and job scope in Licensing Unit.
-The main task we have to do is help at the licensing counter.
-I learn how to update files of TOBTAB and Tour guide.

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Today's Task:
-Counter check the registered accommodation premises with PBT(Pihak Berkuasa Tempatan),MBPP & MBSP,Kastam and HQ whether it is tally with the record that MOTAC have or premises that are registered with MOTAC.
-The purpose of MOTAC have the number of accommodation in Penang is to make sure we have enough premises to cope the number of tourist arrival.
-Attend the Halal Expo at Spice Arena.

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Today's Task:
-I'm in charge of the Licensing Unit counter.
-Answer the call and provide information for the public.
-On this day there are also representative from Travel Agency that come to collect their Travel and Tours Enhancement Course (TTEC) certificate.
-I find their certificate and make sure they sign on the list before they take their certificate.

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Today's Task:
-I have learn the procedure on how to stamp on approved Tour Guide Exemption Application.
-Tour Guide Exemption is use by the travel agency that wish to use tour bus without tour guide in the bus.
-The representative from travel agency need to submit their document at least three working days before their trip. -This is to make sure that the officer have time to go through their application and make approval on the application.

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Today's Task:
-I prepare report about Dhammikarama Burmese Temple.
-I study about the history of the temple and look for more information about the place online.
-It is one of the famous tourist spot in George Town. It is located just opposite Wat Chayamangkalaram which is Thai temple in George Town.
-Amend Park Royal Resort photo report.

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Today's Task:
-Have a visit to Kek Lok Si, Dhammikarama Burmese Temple, Wat Chaiyamangkalaram(Thai temple) and Goddess of Mercy Temple Penang (Kuan Yin).
-The purpose we visit to these places is to complete the "Country Profile: Buddhist Tourism of Malaysia" from Ministry of Tourism and Sports of Thailand.
-The use of these information is to gathered all the main Buddhist temple attractions in Asean to create a new tourism segment in Asean.
-We take photos on the attractions and collected all the needed information.
-These materials are needed for the report.

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Today's Task:
-I am assign to key in Tour Guide Exemption Application for February in Excel.
-I learn how to print license certificate for Tour Guide and record in the manual Tour Guide record.
-I also start to organize all the taken photos at Park Royal Resort.
-I start to prepare a photo report of Park Royal Resort using PowerPoint following the format given by Puan Hadilah.

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Today's Task:
-I Learn to use SPIP system. SPIP is an online service for licensing, registration and rating. T
-here are 5 services under the system:
-Tourist Guide (Individual)
-Travel Agency (Company)
-Tourism Training Institute (Company)
-Tourist Accommodation Premise (Company & Individual)
-Spa, Foot Massage Center (Company & Individual)
-Tourism Vehicle (Company)

-Register for the application of tourist accommodation premises.
-Record the application of tourist accommodation premises in Excel.

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Today's Task:
-Follow our director Mr Jonathan and Puan Hadilah to do star rating at Park Royal Resort Penang.
-Our responsible is listen to briefing given by the general manager of Park Royal Resort Penang, take note of the details of the hotel and take photos.
-The photos are taken by Nikon D3100 and Canon G16 camera.
-The hotel details briefed by the general manager are such as the types of room, facilities provided and the specialty of the resort.
-After coming back from Park Royal Resort, we transfer all the taken photos from SD card to computer.

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Today's Task:
-We meet Puan Fadzilah to discuss about our placement.
-We decided to rotate among units by month which are Tourism Licensing Division, Industry Development Division and Administration &  Finance Division.
-By this way, we are able to expose to the function of each unit.

-I will be starting from Tourism Licensing Division.
-I study about what is the function of Tourism Licensing Division through website.
-The first things I have learnt is about travel agency renew documents including prepare certificate, license and letter.

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Today is the first day of internship. I report for duty at MOTAC Penang office. First, it is a self introduction corner. We present ourselves to the officer. It continues with a briefing session about MOTAC and function of Motac Penang.