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he has body language, also have summarize the issue the speaker met.

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He's nodding with eye contact to build up the trust between each other.

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he use some gesture to show he is listening her feedback.

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after her feedback points, he repeat girls pints. it is mean that he was listen girl carefully.

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1. not interrupt speaker if he is focus on the topics
2. summarized the items
3. give answer about request

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performance talk

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It helped speaker to express his/her opinions comprehensively and avoid any misunderstanding caused.

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Members will more believe the leader.

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Dealing with customer's complain.

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interview communication

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That's a way to show respect to staff which help to build up leadership.

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To consolidate the foundation of leadership.

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You can obtain the staff’s belief and worship after you deep listening the feedback from staff