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Cashier: People need to understand that in order to reveal us, and not make us seem so invisible, they simply need to treat us with respect. We treat customers with respect, so they should treat us with respect in return.

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Manager: Oh. Well, we should change that. I'll spend more time watching how the customers treat my cashiers in the future. I'm sorry this is happening to you!

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Manager: What stops them from being seen?

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Cashier: The ideology that “the customer is always right” and that cashiers are held responsible for any issue customers have with the store, even if they had nothing to do with it, prevents cashiers from proving their self worth and the fact that they deserve to be respected.

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Manager: Oh okay I see.

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Cashier: Cashiers are invisible to the people that they serve. People who come to them for their services often do not see them as a person, but something that they pay to get whatever they’re buying.

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Manager: Wait, so who are they invisible to?

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Manager: Why do you think customers are so rude?

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Next time she might want to check out the self-help section (p.s. if you like this vid here's another one shot by the same guy: https://youtu.be/JqqVby08XcI) spotted by Jon Bremner, shot by Richard Keel

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Cashier: Customers see cashiers as Invisible. The article "Customer Service Done Right: When an Actual Human Being Answers the Phone" states:                                                         "it’s highly unlikely you’ll hear an actual human voice on the line right away when you call the typical customer service department. Of the top 100 Internet retailers, 79 use automated phone trees that require callers to press buttons or speak requests into the phone—and that often seem to purposefully steer customers in every direction except the one that leads to a human being."                     People are so used to dealing with machines and robots these days that they forget to respect actual humans. They are also so used to dealing with automated phone trees, which prevents many people from getting many of their thoughts and opinions across. Therefore, when there is an actual human in front of them and something goes wrong, they do not hold back.

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Cashier: No. One customer didn't even look at me and her biggest problem was that her kids were an annoyance to her. It's ok though. It'll get better. We'll be ok.

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Manager: What?? I had no idea... I'm so sorry. Is there anything I can do? Were the customers nice to you, at least?

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Manager: Hey! How was your day today?

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Customer: (Walks out with coupon) Wow, some cheap wine. Thanks SO much.

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Cashier: It wasn't great. My husband left me a few days ago and I had to scramble to find child care for my 2 kids today. I feel so bad. They should be in bed right now, and they are at daycare. I have to be here though because I have to make money.

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Cashier: (hands the customer her bagged groceries) I'm sorry. Here's a coupon for wine... this should brighten your day a little bit.

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Customer: What do you mean? How do you know? I had a horrible day at work and I have hours of papers to grade at home while my own little brats of children run around screaming until they knock themselves out. You don't know my life

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Cashier: Oh no! That doesn't sound great. I hope your day gets better

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Customer: (Without looking up from my phone) just WONDERFUL

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Cashier: Hello! How is your day going to far on this fine Tuesday?