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Exercise three
1. One moment, please
2. I’d like to book a room for two nights
3. My name is Mrs Moore
4. From Tuesday to Thursday this week
5. I’d like a single room, please

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Vo Nguyen Bang Tam
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Vo Nguyen Bang Tam
1 speaking , help
2 connect
3call ,
4 can

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1. HOW (WILL/DO/CAN)....I HELP YOU?
will
= HOW CAN I ASSIST YOU?
= MAY I HELP YOU?

2. (HELLO/EXCUSE ME/PARDON) CAN I SPEAK TO MR. JOHN?
excuse me

3. (SHOULD/DID/CAN) I HAVE YOUR FULL NAME, PLEASE?
can I have...?
could I have...?

4. I'D LIKE TO MAKE A ROOM (RESERVATION/BOOK/CONFIRMATION)
make a room reservation
= book a room / make a booking
I'd like to make a room reservation for a double room in 2 days 1 night for tomorrow.
I'd like to make a room reservation for a single room in 3 days 2 nights for my recent vacation.

5. NEW PALACE HOTEL. PETER (TALKING/SAYING/SPEAKING)
speaking
S + speaking

6. I'D LIKE TO (SEE/TALK/ SPEAK) TO MS. MARY IN ROOM 503, PLEASE?
speak to

New World Hotel. Hien speaking. How can I assist you?
I'd like to speak to Mr. Peter in room 204, please.

7. ONE(SECOND/MINUTE/MOMENT). I'LL CALL HIM.
moment
One moment = Wait a minute = Just a moment: đợi 1 chút.
8. COULD I(HAVE/RESERVE/MAKE) A PARKING SPACE FOR TOMORROW, PLEASE?
reserve = book
reserve a room = book a room

9. THANK YOU, MR. PAULO. YOU'RE (THROUGH/CALLING/TALKING) NOW.
through
you're through: bạn đã được kết nối máy.
10. WAIT A MINUTE, AND I'LL(CONNECT/GIVE/TAKE)YOU TO THE ROOM 502.
connect

đợi 1 chút, tôi sẽ kết nối máy cho bà tới phòng 314....Thưa bà, chúng tôi đã kết nối máy cho bà xong.
Just a moment, I'll connect you to the room 314. Excuse me, you're through now.

11. I'M SORRY. THERE'S NO (NUMBER/ANSWER/CALL) FROM THE ROOM 502.
answer

12. HE'S OUT OF THE ROOM, SO I'D LIKE TO (RECEIVE/TAKE/PUT) A MESSAGE.
take a message: lấy lời nhắn - R
leave a message: để lại lời nhắn - C
receive a message: nhận lời nhắn - R
RECEPTIONIST
CALLER
13. SHE'S NOT AT THE OFFICE. I'LL (RETURN/CALL/COME) HER BACK.
call back: gọi lại

14. PLEASE (ASK/TELL/SAY) HIM THERE'S A MEETING AT 7 A.M TOMORROW.
tell
15. I'D LIKE TO (BOOK/HAVE/MAKE) A DOUBLE ROOM FOR 2 DAYS 1 NIGHT.
book
16. CAN I (GET/LEAVE/PUT) A MESSAGE FOR YOU?
leave
17. COULD YOU TELL ME MY ROOM (KEY/NUMBER/PASSPORT)?
room number

18. EXCUSE ME. (CAN/WILL/COULD) I (TELL/SPEAK/ASK) TO MS. SUSAN IN ROOM 205?
can - could / speak

19. THE GUEST IN ROOM 205 IS NOT (FREE/AVAILABLE/PRESENT). CAN I (HAVE/TAKE/DO) A MESSAGE FOR YOU?
available / take
20. I'M MAY LEE, FROM (HOTEL/RECEPTION/PARKING SPACE). MAY I HELP YOU?
reception

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1. Speaking
2. Assist
3.
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6.

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1.speaking
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3.
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5.
6.

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1. Can
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3. Can
4. Reservasion
5. Speaking
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7. Moment
8. Reserve
9. Calling
10. Connect
11. Answer
12. Take
13. Call
14. Tell
15. Book

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1. Can
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3. Can
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11. Answer
12. Take
13. Call
14. Ask
15. Book
16. Leave
17. Number
18. Can/ speak
19. Available/ take
20. Reception

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Nguyễn Thị Diệu Hiền
1. Can
2. Excuse me
3. Can
4. Reservation
5. Talking
6. Talk
7. Minute
8. Make
9. Through

10. Connect

11. Answer

12. Talk

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20space

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13. Call
14. Tell
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16. Leave
17. Number
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20. Reception

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2. excuse me
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Huỳnh Thị Mỹ Duyên
1 can
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3 should
4 reservation
5 talking
6 see
7 second
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9 through
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11 answer
12 receive
13 return
14 ask
15 book
16 get
17 number
18 can / tell
19 available / take
20 hotel

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1.Can
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5.Speaking
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10.Connect
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12.Take
13.Call
14.Tell
15.Book
16.Leave
17.Number
18.Could/Speak
19.Free/Take
20.Reception

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16 leave
17 number
18 can/speak
19 present/take
20 reception

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1. WILL
2. EXCAUSE ME
3. Can
4. Reservation
5. talking
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7. one moment
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9. through
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13. call
14. tell
15. book
16. leave
17. Number
18. Could, speak
19. present,  take
20. hotel

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11 number
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16. Leave

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11. answer
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can
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book
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5
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RECEPTIONIST: LỄ TÂN
CALLER: KHÁCH HÀNG
1/ SPEAKING
2/ HELP
3/ CONNECT
4/ CALLING
5/ THROUGH
6/ CAN

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1
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T. Anh
1. E
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4.F
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10. B

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1 e
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