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In the previous segment, you have learnt about Design Thinking and  its 5 stages and how to create an Empathy Map.

In today's segment, you will brainstorm on a school-related problem and use it to create an Empathy Map; from either as a student or as a teacher's perspective.

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Recap on the Design Thinking Process and revisit your groupings, if need be.

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What is Design Thinking?

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Brainstorm on a problem faced in school

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Using what you learned in the last segment, it's time to discover a pain point to form a clear challenge that
you can tackle.

1. It's all about the end-user: Remember this is more about the people you're trying to help

2. Keep it focused: Make sure the problem you are trying to tackle isn't too broad or vague

Once you've established a meaningful problem, you'll be able to brainstorm better solutions around it.

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In your respective groups, organise a Zoom session or Google Meet to brainstorm/discuss a list of school-related problems or scenarios you have experienced.

Some of possible school scenarios or problems could be:

1. The use of handphones during lessons.

2. Increasing rate of late-comers

3. Students not washing their hands properly during recess

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Empathise with the people from the chosen problem or issue

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Empathy is at the heart of great design. Without it, the solutions you create can never truly solve the
problems of your users.

Each answer takes you a step closer to finding the right solution whilst also giving you a deeper
understanding of user needs.

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Building your user's profile.

1. If your index number is odd number, you are required to interview a teacher to understand how he or she would say, think, do or feel about your chosen problem.

2. If your index number is even number, you are required to interview a schoolmate or classmate (not from your own group) to understand how he or she would say, think, do or feel about your chosen problem or issue.

3. With the findings you gather from the interview, create an Empathy Map.

(Examples as shown below)

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Share your Empathy Map with your classmates

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Take a photo or upload a soft copy of your empathy map using the following Padlet links that has been pre- set up for you and your classmates.

(Links as follows)

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1A

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1B

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1C

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1E

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1F

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1G

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1H

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My Class / Group

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1A

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Design Thinking Workshop Name List Sec 1 - 1A

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1B

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Design Thinking Workshop Name List Sec 1 - 1B

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1C

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Design Thinking Workshop Name List Sec 1 - 1C

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1E

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Design Thinking Workshop Name List Sec 1 - 1E

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1F

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Design Thinking Workshop Name List Sec 1 - 1F

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1G

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Design Thinking Workshop Name List Sec 1 - 1G

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1H

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Design Thinking Workshop Name List Sec 1 - 1H

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Credits: https://www.nngroup.com

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Credit: Empathy map, by Harry Brignul