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Are job interviews challenging for you? Do you struggle to give concise answers to interview questions? Are you unsure how to share your accomplishments during an interview without sounding boastful? What's the best way to let the interviewer know that you're the right candidate for the job?

The STAR interview response method can help make the process easier. Using this method of answering interview questions allows you to share concrete examples of how you successfully handled situations at work to show that you possess the experience and skills required for the job you're interviewing for.

Read below for a detailed description of the STAR interview response technique and examples of how to best use it.

Key Takeaways

STAR: Situation, Task, Action, Result

STAR stands for Situation, Task, Action, Result. Using this strategy is particularly helpful in response to competency-focused questions, which typically start with phrases such as, "Describe a time when..." or, "Share an example of a situation where...."

What Is the STAR Interview Response Method?

The STAR interview response method is a way of answering behavioral interview questions. Behavioral interview questions are questions about how you have behaved in the past. Specifically, they are about how you have handled certain work situations.

Employers using this technique analyze jobs and define the skills and qualities that high-level performers have exhibited in that job. Since past performance can be a good predictor of the future, interviewers ask these questions to determine whether candidates have the skills and experiences required to excel in the job.

For example, employers might be looking for proof of problem-solving skills, analytical ability, creativity, perseverance through failure, writing skills, presentation skills, teamwork orientation, persuasive skills, quantitative skills, or accuracy.

Examples of behavioral interview questions include the following:

Tell me about an occasion when you had to complete a task under a tight deadline.

Have you ever gone above and beyond the call of duty?

What do you do when a team member refuses to complete his or her quota of the work?

Some interviewers structure their questions using the STAR technique. However, job seekers can also use the STAR interview method to prepare for behavioral interview questions.

STAR Key Concepts

STAR is an acronym for four key concepts. Each concept is a step the job candidate can take when answering a behavioral interview question. By following all four steps, the job candidate will provide a comprehensive answer. The four steps referenced in the acronym are the following:

Situation: Describe the context within which you performed a job or faced a challenge at work. For example, perhaps you were working on a group project, or you had a conflict with a co-worker. This situation can be drawn from a work experience, a volunteer position, or any other relevant event. Be as specific as possible.

Task: Next, describe your responsibility in that situation. Perhaps you had to help your group complete a project within a tight deadline, resolve a conflict with a co-worker, or hit a sales target.

Action: You then describe how you completed the task or endeavored to meet the challenge. Focus on what you did rather than what your team, boss, or co-worker did.

Note

Result: Finally, explain the outcomes or results generated by the action taken. It may be helpful to emphasize what you accomplished or what you learned.

How To Prepare for an Interview Using STAR

Since you won't know in advance what interviewing techniques your interviewer will be using, you'll benefit from preparing several scenarios from the jobs you've held.

Make a list of the job qualifications. First, make a list of the skills and/or experiences that are required for the job you're applying for. It may help to look at the job listing and similar job listings for indications of the required or preferred skills/qualities. You can then match your qualifications to those listed in the posting.

Create a list of examples. Then, consider specific examples of occasions when you displayed those skills. For each example, name the situation, task, action, and result.

Match your skills to the job. Whatever examples you select, make sure they are as closely related to the job you're interviewing for as possible.

Prepare a response. For each example, prepare a brief response:

Describe the situation (2-3 sentences).

Explain your task (1-2 sentences).

Describe the action you took (2-3 sentences).

Share your result (2-3 sentences).

Examples of Interview Questions and Answers Using STAR

Tell me about a time you had to complete a task within a tight deadline. Describe the situation and explain how you handled it.

Example Answer

What do you do when a team member doesn't complete their share of the work?

Example Answer

Tell me about a time you showed initiative on the job.

Example Answer

Frequently Asked Questions (FAQs)

How can you share examples of your achievements during a job interview?

What can you do when you can't think of an answer to an interview question?

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How to Use the STAR Interview Response Method

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Are job interviews challenging for you? Do you struggle to give concise answers to interview questions? Are you unsure how to share your accomplishments during an interview without sounding boastful? What's the best way to let the interviewer know that you're the right candidate for the job?

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Tell Me About Yourself - A Good Answer To This Interview Question

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1. Tell me about yourself.
2. What are your strengths?
3. What are your weaknesses?
4. Where do you see yourself in 5 years?
5. What do you know about our company?
6. How well do you handle change?
7. Do you work well under pressure?
8. How do you make important decisions?
9. what experience do you have that relates to this job?
10. Do you have any questions for us?

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Words to use when writing your C.V/resume - POWER VERBS

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Words to use when writing your C.V/resume - POWER VERBS

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What are power verbs?

Power verbs are action words that have positive meanings in English. When you use a power verb, you can communicate your message more strongly and confidently than when using other verbs. This is especially useful when you are applying for a job and want to appear as a confident and competent candidate. Power verbs can also make your writing more interesting and help prevent you from using the same words too many times.

The following sentences are examples from the Work Experience section of a resume. Notice the differences between the sentences.

Made new software for ABC Company. → Made is a weaker verb.
Developed new software for ABC Company. → Developed is a power verb. You sound more confident and interesting using 'developed'.

Where can I use power verbs?

Power verbs are useful in many situations. They are especially great for resumes, job interviews, and academic writing like essays.

Before you use a power verb...

Make sure you understand the exact meaning of the power verb you are going to use. You don't want to make a mistake with the word, especially on a resume.

Look the word up in a dictionary, search the internet for examples of sentences where it has been used, and if possible, find someone to check your sentence to make sure that you've used it correctly.

Make sure you are comfortable with the word before you use it.

Weak verbs to avoid: ☹

Here is a list of verbs you should avoid on your resume where possible:

GENERAL POWER VERB LIST

Here are some better alternatives to common weak words.

Weak Word: DID

Weak Word: MAKE

Weak Word: FIX

Weak Word: SHOW

Weak Words: TALK, SPEAK, WRITE, COMMUNICATE

Weak Word: KEEP

Weak Word: USE

Weak Word: GET

Weak Word: CHANGE, MAKE SOMETHING BETTER, GET RESULTS

Weak Word: HELP

Weak Word: ADD

Weak Word: START

POWER VERBS FOR SPECIFIC INDUSTRIES

Here are some power verbs we often use when talking about our experience in certain jobs and industries. This is not a complete list of power verbs. I have covered some of the most common power verbs in the list below, but there are many more. Please note that the same power verbs can be used for many different jobs, so if you see a power verb in one job category such as medicine, it may also apply to a different job too.

Customer Service, Tourism, Hospitality, Retail Store

Law & Legal Professions

Leader & Management

Business, Finance, Accounting

Public Sector & Government

Administrative, Clerical, Receptionist, Secretary

Teaching & Advising

Researcher, Scientist, Academic

IT, Computers, Tech

Medicine

Engineer

Machine Operator

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Power verbs are action words that have positive meanings in English. When you use a power verb, you can communicate your message more strongly and confidently than when using other verbs. This is especially useful when you are applying for a job and want to appear as a confident and competent candidate.

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2. Sample of those who have working experience looking for a new position.

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1. This is a sample for fresh graduate.

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I am a hard-working individual who enjoys working. I am excellent at meeting deadlines. I have two years of experience in business, and I would like to contribute to a business with my excellent skills and past work experience.

Revised version
A motivated, adaptable and responsible Computing graduate seeking a position in an IT position which will utilise the professional and technical skills developed through past work experiences in this field. I have a methodical, customer-focused approach to work and a strong drive to see things through to completion.

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How to write a CV profile [or personal statement] and get noticed

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A personal profile, also known as a personal statement, career objective and professional profile, is one of the most important aspects of your CV. It’s a short paragraph that sits just underneath your name and contact details giving prospective employers an overview of who you are and what you’re all about.

Try to address the following in your profile:

1. Who are you?

2. What can you offer the company?

3. What are your career goals?

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How to write a CV [Get noticed by employers]

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Read the two articles and come up with a list of similarities and differences between C.V and resume.
Which would a fresh graduate use?

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British CVs vs American CVs - What's the difference? | EF English Live

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There are several differences between British and American CVs, but they both essentially serve the same purpose - to get you that job! So what are the main differences? And when should you use the American or the British format? Let's find out. What's in a name?

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In U.K. it is called C.V (Curriculum Vitae) which in Latin means ‘(the) course of (my) life’.
In US, it is called resume which is basically French for 'summary'

1. The main difference between a resume and CV is the length and amount of detail.

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Ever wondered why a Brit applies with a CV and an American with a resume? And why does an Aussie apply with both? There are a few differences between the two types of application documents and this article will straighten out your queries as well as tell you where in the world you are likely to use which document. Let me kick off the bonanza by introducing the contender in the blue corner...

CV:

A CV (Curriculum Vitæ, which means 'course of life' in Latin) is an in-depth document that can be laid out over two or more pages and it contains a high level of detail about your achievements, a great deal more than just a career biography. The CV covers your education as well as any other accomplishments like publications, awards, honors, etc.

The document tends to be organized chronologically and should make it easy to get an overview of an individual's full working career. A CV is static and doesn't change for different positions, the difference would be in the cover letter.

RELATED: What Recruiters Really Want to See on Your CV

Resume:

A resume, or résumé, is a concise document typically not longer than one page as the intended reader will not dwell on your document for very long. The goal of a resume is to make an individual stand out from the competition.

The job seeker should adapt the resume to every position they apply for. It is in the applicant's interest to change the resume from one job application to another and to tailor it to the needs of the specific post. A resume doesn't have to be ordered chronologically, doesn't have to cover your whole career like, and is a highly customizable document.

RELATED: 7 Resume Mistakes You Probably Didn't Realize

Differences:

As stated, three major differences between CVs and resumes are the length, the purpose, and the layout. A resume is a brief summary of your skills and experience over one or two pages, a CV is more detailed and can stretch well beyond two pages. The resume will be tailored to each position whereas the CV will stay put and any changes will be in the cover letter.

A CV has a clear chronological order listing the whole career of the individual whereas a resume's information can be shuffled around to best suit the applicant. I would say the main difference between a resume and a CV is that a CV is intended to be a full record of your career history and a resume is a brief, targeted list of skills and achievements.

Let's revise:

CV - long, covers your entire career, static
Resume - short, no particular format rule, highly customizable

Usage around the world:

A resume is the preferred application document in the US and Canada. Americans and Canadians would only use a CV when applying for a job abroad or if searching for an academic or research-oriented position.

In the UK, Ireland, and New Zealand, a CV is used in all contexts and resumes aren't used at all. The CV prevails in mainland Europe and there is even a European Union CV format available for download.

In Germany, the CV is more commonly known as a Lebenslauf (true to the Latin origins) and is only one of many application documents poor German job seekers must produce to get an interview.

In Australia, India, and South Africa, the terms resume and CV are used interchangeably. The term resume is used more for jobs in the private sector and CV is more commonplace when applying for public service positions.

Question:

So what gives if you apply for an American company in Europe or vice versa? The jaded folks in HR will accept both types although I would recommend you use the local version. It's not that hard to convert your document after all and if you hit a brick wall, just ask me for help.

Which do you prefer, the CV, the resume, both, none? Please share your experience in the comments below!

RELATED: What's the Best Resume Font, Size, and Format?

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CV vs. Resume: The Difference and When to Use Which

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Ever wondered why a Brit applies with a CV and an American with a resume? And why does an Aussie apply with both? There are a few differences between the two types of application documents and this article will straighten out your queries as well as tell you where in the world you are likely to use which document.

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Review the question below. Identify the key points that are needed. Construct the cover letter and post your work here.

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Industry: early childhood
Professional skills:
• Computer literacy
• Child care
• Special needs education
• Lesson planning
• Curriculum design
• First aid

Soft skills:
• Creativity
• Problem solving
• Teamwork
• Emotional intelligence (i.e. empathy)
• Communication
• Patience
• Leadership
• Conflict management
• Decision making

Industry: Psychology
Professionals skills:
- Investigative
- Observant
- Research skills

Soft skills:
- Open mindedness
- Patience and steadfastness
- Communication skills
- High tolerance

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1. AIN NURUL HUDA (012019020971)
2. NUR ALIAH NADHIRAH (012020021917)
3 NURUL NATASHA NOR BADRUN (012019021450)
4. SYAZANA NADIAH (012019021188)
5. TENGKU MOHAMAD ALIFF HAKEEM (012019020278)

Technical skills are important for a number of reasons. As they can help you work more efficiently, boost your confidence and make you a more valuable candidate for employers.

Programming skills.  Other than IT staff, such as customer service teams or project managers, we need to have a basic understanding of programming to support customers or coordinate projects. It is important for a graduate candidate entering the industry and will be more valuable to an employer if you know how to code because they can take on programming-related tasks from the outset.

Moreover, technical skills are not just confined to technical roles they can be found in a range of different industries and occupations including digital marketing, design and writing. For example such as designer.

With more businesses moving online, the scope for designers is huge. Designers now need to master a number of technical skills, from software such as Photoshop through to the tools they use to create wireframes. Technical skills such as a working knowledge and with more ways to contact customer support. For example, if a customer asks why they cannot log in to their account, you may be expected to find out why, by navigating through the various systems or troubleshooting to resolve the service request.

For example
- experience in social media content creation such as postings and social media tools.
- experience in creative media making such as posters, brochures and logo designing
- customer services or customer helper, helping customer to get the product that they want.

*Soft skills*
1. Communication
2. Problem solving
3.Public speaking
4.Networking
5.interpersonal skill

*Professional skills*
1. Time Management
2. Leadership
3.Flexibility

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Industry : Education (Early Childhood Education)

Technical Skills :
1. Project Management (Budget Planning, Project Planning, Quality control, Scheduling)
2. Technical Writing (Email, Microsoft Office, Excel, Power point)
3. File Management & Windows Explorer Skills
4. Video conferencing skills
5. Downloading Software From the Web (Knowledge including eBooks)

Soft Skills :
1. Imaginative Thinking
2. Technological Skill
3. Conflict Resolution
4. Patience
5. Good communication

Professional Goals in Education (ECE Teacher):
1. Integrate More Tech Tools In Kindergarten : Many teachers have great intentions to use more tech tools but somehow never seem to get around to actually implementing them. The more our students are exposed to technology, the better they will get at using it for their future.

2. Involve Parents More In Children Education : Encourage parents to come in and volunteer. Assign a family project or invite parents to come to classroom events. There are a lot of ways to involve parents more.

3. Encourage More Play In Class and School : There are a lot benefits of play and how it’s essential in a child’s development. Teacher need to make sure that one center is strictly for play.

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Industry: Public Relations

The skills required for a Public Relations practitioner for Carsome company are:-

Professional Skills:-
1. Good research skills
2. Organize and time management skills
3. Resourceful
4. Clear and concise management skills (both written and verbal)
5. Work well under pressure

Soft Skills:-
1. Detail-oriented
2. Self-motivated
3. Teamwork skills

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1.VAISHNAVI NAIKER RAMESWARAN (012020021907) 
2.RATANAMALA TAMIL KODI (012020021782)
3. RAJA NUR SYAHIRAH BINTI RAJA ABDUL RAHMAN (012020073298)
4. NUR AZZAKIAH BT AZHARI 012020073175
5. THUVANESH RAJARATNAM 
(012020021944)

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1.VAISHNAVI NAIKER RAMESWARAN (012020021907) 
2.RATANAMALA TAMIL KODI (012020021782)
3. RAJA NUR SYAHIRAH BINTI RAJA ABDUL RAHMAN (012020073298)
4. NUR AZZAKIAH BT AZHARI 012020073175
5. THUVANESH RAJARATNAM 
(012020021944)

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Shoppe advertisement on hiring public relations executives.
The professional skills and soft skills required for this job:

Soft skills

1)Communication
-Communication is one of the most important soft skills.
-Able communicators can adjust their tone and style according to their audience, comprehend and act efficiently on instructions, and explain complex issues to colleagues and clients alike.
2)Teamwork
-Like leadership, good teamwork involves a combination of other soft skills.
-Working in a team towards a common goal requires the intuition and interpersonal acumen to know when to be a leader and when to be a listener.
3)Ability to Work Under Pressure and Time Management
-Many jobs come with demanding deadlines and, sometimes, high stakes. Recruiters prize candidates who show a decisive attitude, an unfaltering ability to think clearly, and a capacity to compartmentalise and set stress aside.
-Time management is closely related to the ability to work under pressure, as well as within tight deadlines.

Employees who manage their time well can efficiently prioritise tasks and organise their diaries while adopting an attitude which allows them to take on new tasks and deadlines.

4)Flexibility
It’s difficult to come up with a career that demands as much flexibility as public relations. Clients change their plans without notice, and situations arise out of the blue. In social media channels, for instance, one lousy post can bring down the entire ship. To be a good PR pro, you need to have the ability to handle whatever comes your way, in the most efficient way possible.

5)Strong writing skills
Although content development has taken a broader meaning lately, the foundation of public relation is still heavily reliant on the creative articulation of information. Above average writing skills are therefore imperative in PR. With your colleagues and clients asking for anything from finely-crafted press releases to compelling blog posts, you should be able to convey your stories and ideas in the most creative, flawless, succinct, and accurate way.

6) COMPASSION IN LEADERSHIP

Compassion is an important aspect of good leadership. Teams thrive when the members trust that their leader cares about them.

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Vivi Nor Avikah binti Sukahar

012019072065

Professional goals:

1. To understand numbers better especially anything that is related with accounting/calculations

2. Master in other language especially mandarin and tamil as it is used by other race in Malaysia

3. Get a PHD in 5 years time

Soft skills:

1. Communication skills (verbal and nonverbal)

2. Flexibility

3. Critical thinking

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SAPURA SHAH

012021070064

Profesional goals (ECE TEACHER)

1. Get organized - through organization, i will gifting to myself more time in future and your classroom in a more a effective way

2. Improve skills - refresh and renew my skills with a widerwnge of professional resources and show how to drive student achievement

3. Collaborate more - connect atleast once a month and discuss about your student issues need to help for clearing or get strategies that worked well. In other words, join in program mentor and mentee

Soft skills

1. Punctual

2. Self Motivated

3. Hard work

# data[].attributes.body
Professional goals
- To be better in editing and writing skills
- To improve public speaking skills
- Build and improve professional relationship

Soft skills
- Cooperation
- Willingness to learn
- Teamwork

# data[].attributes.body
Professional goals
1. Expand my networking connections with entertainment industry
2. Enhance in editing and writing skills
3. Sharpen my public speaking skills

Soft skills
1. Efficiency
2. Detail-oriented
3. Critical thinker

# data[].attributes.body
Professional Goals:

- To be trusted and respected in the field (good reputation amongst my colleagues and people around me. Develop trust and nurture relationships with children and parents in ECE)
- Networking (making connections with people in the same industry i.e. educators, practitioners, directors etc.)
- To be aware of own strength and weakness (effective work effort; using strength as advantages in work place and avoid shortcomings by identifying weakness)

Soft Skills:

- Communication skills (verbal, non verbal)
- Emotional intelligence (empathy, self awareness)
- Adaptability (flexible)

# data[].attributes.headline
IMAN NURAINAA BT DZIAUDDIN (012019020006) 

# data[].attributes.subject
IMAN NURAINAA BT DZIAUDDIN (012019020006) 

# data[].attributes.body
Professional goals :

1. Master in writting and editing skills.

2. Become a better presenter and fluents.

3. Find a good mentor to guide myself in my career.

Soft skills:

1. Teamwork

2. Relationship building skills.

3. Adaptability (adapts to change)

# data[].attributes.body
Professional Goals in Education (ECE Teacher):
1. Integrate More Tech Tools In Kindergarten : Many teachers have great intentions to use more tech tools but somehow never seem to get around to actually implementing them. The more our students are exposed to technology, the better they will get at using it for their future.

2. Involve Parents More In Children Education : Encourage parents to come in and volunteer. Assign a family project or invite parents to come to classroom events. There are a lot of ways to involve parents more.

3. Encourage More Play In Class and School : There are a lot benefits of play and how it’s essential in a child’s development. Teacher need to make sure that one center is strictly for play.

Soft Skills :
1. Positive Attitude
2. Creative Thinking
3. Reliable

# data[].attributes.body
Professional Goals:
1. Boost my networking abilities, especially among the media and entertainment industry.
2. Improve my creativity in terms of designing.
3. Sharpen my public speaking abilities.

Soft Skills:
1. Flexibility.
2. Teamwork.
3. Interpersonal.

# data[].attributes.body
Professional goals
- learn new languages
- improve and secure leadership roles in an organization
- improve public speaking

soft skills
- good time management
- critical thinking
- team player

# data[].attributes.body
Professional goals:

-Get a master's degree in psychology/counselling field.

-Get a license to be a registered psychologist/counsellor.

-Have my own psychologist/counsellor services company/team.

soft skills:

-Communication skills. As a counsellor, I should have good communication skills because I have to communicate with various types of people during counselling/therapy sessions and to avoid any misunderstandings that may occur during the counselling process.

-Observational skills. These are the important skills that I should have as a counsellor/psychologist. It is because a counsellor/psychologist should observe and understand their clients properly based on their attitude, behavior, and background in order to help them with their problems.

-Open-mindness. A counsellor/psychologist has to always be open-minded in terms of cultural differences, beliefs, and sexual orientation. As a counselor/psychologist, it is wrong for us to be judgemental about the clients' beliefs, etc.

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My passion and proven abilities in organization for office efficiency.
Time-management
Coordination
Interpersonal skills.
I can do the work and deliver exceptional results and I will fit in beautifully and be a great addition to the team.
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

# data[].attributes.body
Professional goals:
1. Wider connections among media outlets
2. Enhance public speaking skills
3. Learn writing, copywriting, graphic design, & video editing skills

Soft skills:
1. Professionalism
2. High adaptability
3. Efficiency

# data[].attributes.body
Professional Goals:
1. Become a recognized PR practitioner in the industry.
2. Be a specialist in Internal Communications.
3. To become an industry leader capable of lobbying for positive public policy making.

Soft Skills:
1. Transparent Communication.
2. Consistency in Work Ethic.
3. Proficiency in Networking.

Characteristics:

1. Self-Motivated

2. Authoritative

3. Attentive to Detail

# data[].attributes.body
Professional Goals
1. Increase my connections in the entertainment industry
2. Improve my time management skills
3. Master a tool in the workplace

Soft Skills
1. Positive Attitude (morale booster)
2. Creative thinking
3. Self-determined

# data[].attributes.body
Possitive Attributes:
1.gain more knowledge in public relations and communication industry,
2. build and improve professional relationship
3. earn good reputation

Soft skills:
reliable, detailed, team player

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HOW TO WRITE A COVER LETTER
Purpose :  A cover letter is the first piece of information about yourself that your potential employer will read. The main function of a cover letter is to highlight the position you are applying and the skills you possess. The cover letter has to be tailored towards specific jobs you are applying to. A cover letter provides an opportunity to introduce yourself, highlight the key points from your resume, and be considered for a job interview.

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Ain Nurul Huda
Aliah Nadhirah
Natasha Badrun
Syazana Nadiah
Tengku Aliff

# data[].attributes.body
1. IMAN NURAINAA BT DZIAUDDIN (012019020006)
2. ZAM HAIRI BIN HIZAM (012018091349)
3. VIVI NOR AVIKAH (012019072065)
4. MUHAMMAD ESHMEN NATAZHA (012019072973)
5. NUR AMIRA FATIHAH BINTI WIRA
(012020021822)

# data[].attributes.body
1. ANIS SHAFIQA BINTI AHMAD SHAFIE’E 012019070327
2. MUHAMMAD AQMAL BIN AMIRUDDIN 012019070326
3. NUR IMAN NATASHA BINTI BADRI 012019070209
4. MOHD NORRIZWAN KOH BIN ABDULLAH 012019021493
5. KHAIRUL IKHWAN BIN ANNUAR 012019070260

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Erma. Fatin, Syahirah, Adlin and Tanisha

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Complaint tutorial

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complaint letter

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Complaint Letter

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complaint letter tutorial

nurul akmal, kartiyayini, joyce, nur hanis, nageshwaran

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SAMPLE OF COMPLAINT & ADJUSTMENT LETTERS

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SAMPLE OF COMPLAINT & ADJUSTMENT LETTERS

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Dear Sir / Madam,

I am writing in with the hotel accommodation at the Star Heights Hotel, Cebu City, Philippines, which I booked through your Queen's Road office on 3 January.

I regret to you that the information given by your sales assistant, Mr Terence Chan, was completely .

I was particularly concerned that the hotel should be in a quiet location and close to a beach, as we have small children who cannot walk long distances. When I this point with Mr Chan, he told me that the hotel was in private gardens and was very close to the beach. I was etremely disappointed, , to find that the hotel was in fact next to a busy motorway and the beach was nearly three miles away.

I also asked Mr Chan whether there was a swimming pool, and he me that there was. In fact, he was particularly certain about this point as he claimed to have stayed at the hotel himself the previous year. You might imagine my feelings to find that the swimming pool was in a state of disrepair and, according to the hotel staff, had been in this condition for the past three years.

, we were unable to swim at all during our stay at the hotel, while the constant noise from
the motorway made sleep at nights difficult. In fact, we were eventually forced to find accommodation elsewhere at considerable expense.

In the , I think that it would be appropriate for you to the
cost of the hotel accommodation in full.

I look forward to from you at your earliest .

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Dear Sir / Madam, I am writing in with the hotel accommodation at the Star Heights Hotel, Cebu City, Philippines, which I booked through your Queen's Road office on 3 January. I regret to you that the information given by your sales assistant, Mr Terence Chan, was completely .

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Before we learn about writing a complaint letter, some exercises would help you to build the right vocabulary.

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A complaint letter can be an effective way to resolve issues pertaining to bad products or services. Learning how to write a complaint letter that gets attention will get you the results you want.

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Real English - How to complain about a problem

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Written when we need to ask for more information concerning a product, services, publication or procedure that interests us.

Task
You own a small company which retails clothing and you are interested in garments exhibited by a Taiwanese company at the recent Kuala Lumpur Textiles Trade Fair. The clothing would probably sell well in cities around Malaysia. Write an enquiry according to the details requesting for:

·      Catalogues for The Womanly Yifu apparel.

·      Other clothing ranges manufactured.

·      Range of clothing for older women.

·      Wholesale prices.

Details
Your name and address
- Nurul Amyrah Saad
City Lady Apparel,
12/22, Jalan Equestrian Off Persiaran Sukan, Section 13 40100 Shah Alam, Selangor.

Supplier’s name and address   Miss Rainie Yang,
Marketing Manager,
The Womanly Yifu, Block 15/12, Eng Shang Road, 105, Songshan District., Taipei City, Taiwan

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1.VAISHNAVI NAIKER RAMESWARAN (012020021907)
2.RATANAMALA TAMIL KODI (012020021782)
3. RAJA NUR SYAHIRAH BINTI RAJA ABDUL RAHMAN (012020073298)
4. NUR AZZAKIAH BT AZHARI (012020073175)
5. THUVANESH RAJARATNAM
(012020021944)

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1. IMAN NURAINAA BT DZIAUDDIN (012019020006)
2. ZAM HAIRI BIN HIZAM (012018091349)
3. VIVI NOR AVIKAH (012019072065)
4. MUHAMMAD ESHMEN NATAZHA (012019072973)
5. NUR AMIRA FATIHAH BINTI WIRA
(012020021822)

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1. ANIS SHAFIQA BINTI AHMAD SHAFIE’E 012019070327
2. MUHAMMAD AQMAL BIN AMIRUDDIN 012019070326
3. NUR IMAN NATASHA BINTI BADRI 012019070209
4. MOHD NORRIZWAN KOH BIN ABDULLAH 012019021493
5. KHAIRUL IKHWAN BIN ANNUAR 012019070260

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Ain Nurul Huda
Aliah Nadhirah
Natasha Badrun
Syazana Nadiah
Tengku Aliff

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Farina, Zuhri, Yizyan, Heehrambaganapathi, Valencia

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Nurul akmal, kartiyayini, nur hanis, joyce, nageshwaran

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1. Mohamed Irman
2. Izzati Amirah
3. Shafiq Izwan
4. Silmi Najihah
5. Nurain Natasya

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Erma Iryani, Fatin Syahida, Tanisha Jamie, Atiqah Syahirah, Nur Adlin Sofiya

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1. Sales have decreased for two consecutive quarters at your business. You have been instructed to inform your sales team that their basic pay will be reduced by 20 percent. While you may have a few members of your sales team that are underperforming, you want to retain the entire team.

*Write a negative news message in an indirect approach informing your sales team of the news.
*Post your message in Padlet.

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1. Buffer or cushion
Thank you for your order. We appreciate your interest in our product.
2. Explanation
We are writing to let you know that this product has been unexpectedly popular, with over 10,000 requests on the day you placed your order.
3. Negative News
This unexpected increase in demand has resulted in a temporary out-of-stock/backorder situation. We will fulfill your order, received at 11:59 p.m. on 09/09/2020, in the order it was received.
4. Redirect
We anticipate that your product will ship next Monday. While you wait, we encourage you to consider using the enclosed $5 off coupon toward the purchase of any product in our catalog. We appreciate your business and want you to know that our highest priority is your satisfaction.

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A bad news message (or negative news message) delivers news that the audience does not want to hear, read, or receive. Delivering negative news is never easy. Whether you are informing someone they are being laid off or providing constructive criticism on their job performance, how you choose to deliver the message can influence its response (Bovee & Thill, 2010).

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FEEDBACK:
I think there is a misunderstanding of the instruction. it should be about new equipment coming to the office to help the work process. Not about an order.

1. IMAN NURAINAA BT DZIAUDDIN (012019020006)
2. ZAM HAIRI BIN HIZAM (012018091349)
3. VIVI NOR AVIKAH (012019072065)
4. MUHAMMAD ESHMEN NATAZHA (012019072973)
5. NUR AMIRA FATIHAH BINTI WIRA
(012020021822)

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FEEDBACK:
I think you have misunderstood the instruction. It was supposed to be a letter to the current staff and informing them of the new changes in the benefit packages.

Ain Nurul Huda
Aliah Nadhirah
Natasha Badrun
Syazana Nadiah
Tengku Aliff

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FEEDBACK:
It is okay. However, your sentences are quite long. Try to break it up so that it is easier for people to understand it.

1.VAISHNAVI NAIKER RAMESWARAN (012020021907)
2.RATANAMALA TAMIL KODI (012020021782)
3. RAJA NUR SYAHIRAH BINTI RAJA ABDUL RAHMAN (012020073298)
4. NUR AZZAKIAH BT AZHARI (012020073175)
5. THUVANESH RAJARATNAM
(012020021944)

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TWO ONE HOLDING

FEEDBACK:
The good news is in the middle. You can actually bring it to the first paragraph. Just some short intro then the good news.

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FEEDBACK:
The good news should be at the top, then the explanation should follow. Reverse your paragraphs.

Shafiq, Natasya, Silmi, Izzati, Irman

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FEEDBACK:
Looks good. Good news is at the top and explanation & background of new manager is given.

Farina, Zuhri, Yizyan, Heehrambaganapathi, Valencia

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FEEDBACK:
I think you misunderstood the instruction. You have to inform the other staff of new staff reporting for duty.

Erma Iryani , Fatin Syahida, Tanisha Jamie, Nur Adlin Sofiya ,Atiqah Syahirah

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FEEDBACK:
The letter looks good. Good news is at the top. Explanation on the promotion is given.

nurul akmal, kartiyayini, nur hanis, joyce, nageshwaran

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Chimps & Co-Anis, Aqmal, Khairul Ikhwan, Norizwan Koh, Natasha Badri

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Chimps & Co-Anis, Aqmal, Khairul Ikhwan, Norizwan Koh, Natasha Badri

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FEEDBACK:
Overall look good. Good news is at the top. Reinforces public support and promise to provide better service.

Dear Parents,

We are absolutely delighted to announce the opening of our new branch of The Children’s House, a preschool educational approach for children at Setia Alam in view of the increasing demand of our customers. We thank you for your continued support and business and look forward to your patronage in the future also. You are cordially invited to the inaugural ceremony on 20th of July at 10:30 a.m with family and friends. The staff and management of The Children’s House forever endeavours to serve you better. For further inquiries, do contact us at 03-51768892 or thechildrenshouse@edu.my

With Best Compliments,
Principal
Dato’ Mustapha Kamal

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There are many types of business letters. Some impart good news and some give negative news. What are the examples of good news letters? What about examples of negative news letters? In writing business letters, you need to understand the type of letter you are writing, then decide on what kind of strategy you will be using. There are 2 strategies: Direct and indirect

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Vivi Nor Avikah binti Sukahar

Nur  Aliah Nadhirah binti Mat

Muhammad Eshmen Natazha
Mohd Bisron Akhmal

Muhammad Aqmal

Yizyan Dareina

Zam Hairi

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Natasha Badrun
Mohamed Irman Ibrahim
Natasha Badri
Ratanamala Tamil Kodi
Khairul Ikhwan
Ain Nurul Huda
Nur Azzakiah

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Group 3
Natasya
Amira
Iman
Vaishnavi
Anis
Valencia

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1. What are the elements involved in a communication process?
2. Describe the process involved in a communication.