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Barry

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1.     Large diversity of employees with different ages, cultures and ethnic backgrounds.
English is not the primary language of most employees.
High turnover of employees.

2.     Have a special session before/after work to make sure the employees understand the food safety basics.
Supervise and correct employees while they are working.

3.     Barry must make sure that he himself is a good example for his workers, for example having good hygiene habits before coming to work.
Using money to reward the best worker each month.

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Challenge:                     1.	Employees come from different culture and ethnic background with diverse mother language                       2.	Workforce, old and young employees need different ways of communication        3.	Only one managers supervising every employee Solution:                       1.	Increase standard of recruitment example employee should at least know one common language for example English          2.	Recruit more supervisor to divide the job more efficiently Ways:                             1.	Giving bonus for employee who follow the rule and give punishment to those who disobey                 2.	Arrange a fixed time for training and provide internship

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Challenge:                     1.	Employees come from different culture and ethnic background with diverse mother language                       2.	Workforce, old and young employees need different ways of communication        3.	Only one managers supervising every employee Solution:                       1.	Increase standard of recruitment example employee should at least know one common language for example English          2.	Recruit more supervisor to divide the job more efficiently Ways:                             1.	Giving bonus for employee who follow the rule and give punishment to those who disobey                 2.	Arrange a fixed time for training and provide internship

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1. different language , culture , and generation .
2. using body language , chatting for young and formal for elder also using postars and facial expression are good ways .

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1. Different languages and channels, cultures1
2. Translator needed
More channels needed
Employee from different races needed
3. Positive thinking and attitude
Smile

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1. communication challeges are the ages of the employees are between 15 to 60, so they have communication problem. Some of the elder age employees would not able to receive new training , but to the new employees can.

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xDDDDD
=)))))))))))))
^________^

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1. Language, age gap, rate of employees turnover, diversity of culture and ethnic
2. HR should provide Trainers to give training to employees. Enhancement of SOP in the company with direct supervision from Barry
3. Hiring an asst for Barry, so that he can help inspects the cleanliness. Sorting out BOH employees to their respective stations and they are the ones responsible for any damage.

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Answer to Communication-Barry

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1. Employees with diverse culture and etnics with different habits. Language barrier. Large age range in the employee. High turn over of employees causing rushed training

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1. Employees with diverse culture and etnics with different habits. Language barrier. Large age range in the employee. High turn over of employees causing rushed training

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2. Hire a human resource manager with multi language support to enhance communication.
Use different ways to communicate with their employees like social media or notes to overcome the age difference.
3. Use two way communication and ask for clearification or feedback from employees through telephones or face to face to reduce distortion between messages. Reduce the usage of jargons and use simple words when communicating

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1.The communication challenge Barry faced is the impact of negative emotion, as Barry faced many setback in his restaurant. For instance, Barry felt upset before he even step into his restaurant and faced his works. On the other hand, Barry also faced the difficulty of differing perception.For example, Barry told his employees to use the thermometer yet without a reason. This causes misunderstanding among Barry and his employees to occur.
2.Barry should try to relax himself and build up some positive attitude before he went to work in his restaurant. This act can resolve the problem of his negative emotion impact his working style.Barry should also explain to his employees why every action should be make in order to persuade his employees to work in such way.
3.Barry should demonstrate to his employees the way to prepare food by following the safe food handling practices and also the way of preparing the food without following the safe practice. After this, he should compare the foods and ask his employee to comment on both foods. He can persuade his employee more effectively by letting them to experience the feeling of their customers.

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Read the case study and answer the questions 1 to 3.

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Read the case study and answer the questions 1 to 3.

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1.  What are the communication challenges and barriers Barry faces?
2.  What solutions might Barry consider in addressing each of these challenges and barriers?
3.  What are some ways Barry might use effective communication as a motivator for employees to follow safe food handling practices?