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10TH DAY OF SIEP REPORT SYAZ MERIDIEN HOTEL 

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10TH DAY OF SIEP REPORT SYAZ MERIDIEN HOTEL 

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( 13 AUGUST 2017)

On my last day of SIEP, normal routine went on . I did the check in, check out ,answering phone call and all other stuff by myself.Everyone was sad as I'm leaving too soon. Even I'm sad too but I'm happy that I had learnt so many things and the working environment in hotel industry.

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9TH DAY OF SIEP REPORT SYAZ MERIDIEN HOTEL 

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9TH DAY OF SIEP REPORT SYAZ MERIDIEN HOTEL 

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( 12 AUGUST 2017)

On my ninth day, I learn on how to write on the reservation. Our hotel rules are most of the reservation are from booked online. Then we print it out. Then I write out the booked rooms with reservation number. I filed in the big file of our hotel. At this day also l learn on how to fix the tv channels that were blur. I managed to learn and fix few rooms

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8TH DAY OF SIEP REPORT SYAZ MERIDIEN HOTEL 

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8TH DAY OF SIEP REPORT SYAZ MERIDIEN HOTEL 

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( 11 AUGUST 2017)

On my eighth day of siep programme. The daily routine was going like normal. At this day I learn on how to sell available rooms through online. Our hotel uses booking.com as one app to sell the available rooms in very cheap price. So it was very superb experience that I have learn. I always learnt to spoke professionally to walk-in customers . Miss Meena taught  me to use the friendly and nice tone to handle the customer. Some praise me of being friendly. I was overwhelmed with their comments and try my best to give the best service.

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7TH DAY OF SIEP REPORT SYAZ MERIDIEN HOTEL

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7TH DAY OF SIEP REPORT SYAZ MERIDIEN HOTEL

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( 10 AUGUST 2017)

On my seventh day, I learn how to activate the room cards . If I felt that's the easiest work that I managed to learn at once . I was also ordered by the staff to check on housekeeping work. So there were around 53 hotels. Thank god I had the lift. So I checked each and every room.I report to my senior staff on the updates

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6TH  DAY OF SIEP REPORT SYAZ MERIDIEN HOTEL 

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6TH  DAY OF SIEP REPORT SYAZ MERIDIEN HOTEL 

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( 9 AUGUST 2017)

On my sixth day, of my siep I was taught by Miss Meena on the check out system. I had learn on how to differentiate hotel codes including colour codes. At first it was quite confusing as there were many colour codes with symbols. Later on, I managed to learn about the hotel codes. My senior staff taught how to block rooms in the computer system . This rooms is actually in repair . By blocking the other workers wouldn't sell it on booking.com

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5TH DAY OF SIEP REPORT SYAZ MERIDIEN HOTEL

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5TH DAY OF SIEP REPORT SYAZ MERIDIEN HOTEL

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( 8 AUGUST 2017)

On my fifth day, I was changed to different department where I joined with the receptionist department. I would say it was a great pleasure meeting my head of reservation section Miss Meena. She taught me each and everything regarding the hotel and share her working experience in addition how she handles with customer tantrums. On this day I was asked to just look on how she handle things and learn about the system

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4TH DAY OF SIEP REPORT SYAZ MERIDIEN HOTEL

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4TH DAY OF SIEP REPORT SYAZ MERIDIEN HOTEL

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( 7 AUGUST 2017)

On my fourth day, was such a tiring day where 1 day seminar was conducted in our hotel. So we had a very difficult time it's because we need make sure all the rooms were cleaned up. As 30 rooms were booked for  this event. Later on, we have to arrange all the tables and chairs, vacuum the floor . So we managed to get it ✅.

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3RD DAY OF SIEP REPORT SYAZ MERIDIEN HOTEL

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3RD DAY OF SIEP REPORT SYAZ MERIDIEN HOTEL

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( 6 AUGUST 2017)

On my third day, I was assigned with different work but under the same department. I was brought to laundry section. At the laundry section,  they taught methods to fold the towels, mat, bedsheets and pillow case. I managed to learn and did well in folding it out. Later on i was asked to checked the quantity left for coffee sachet, tea sachets, creamer sachets, and sugar sachets. That's all I learned for my third day SIEP and day by day my learning environment in hotel industry is getting widen.

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2 ND DAY OF SIEP REPORT SYAZ MERIDIEN HOTEL

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2 ND DAY OF SIEP REPORT SYAZ MERIDIEN HOTEL

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( 5 AUGUST 2017)

On my second day of my siep, I was still in the same department. The were another 3 more practical students from different university we were put in a group. Then, the head of housekeeping department separated us into 2 groups. So we followed our heads in they assigned us to clean up the hotel rooms with the right tactics. After, cleaning the head of housekeeping department checks our work done. If there were unsatisfactory work we will correct it and try to minimise our mistake .In,order to give the best service to the customer.

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(4 AUGUST 2017)

On my first day, of my job i was assigned to join with the housekeeping department. This was my very first time to work in a hotel line, i was very curious and nervous with my job descriptions. But the staffs, were very friendly and helpful as they monitor and guide me with housekeeping duties. They taught me the right method on cleaning bedsheets and wash out the washrooms. My first day was not that tiring as i just monitored their work and learned their working style.