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Both customers and suppliers play their role well. Customers give feedback to the company by complaining about the milk contamination. On the other hand, the company responses to the customers' feedback by recalling back all the HL Milk products and check for the problem to fix it. This company has ethical behavior and responsibility to treat customers honestly.

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In my opinion, Marigold HL milk company did their part as a responsible company by checking all their products as fast as possible even though it was only reported that the HL chocolate milk was thicker as they found out it contained contaminated bacterias. Marigold should check out the problem and give explanation to consumers so that their company's reputation and their brand would not face any loss.

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In my opinion, Marigold HL milk company did their part as a responsible company by checking all their products as fast as possible even though it was only reported that the HL chocolate milk was thicker as they found out it contained contaminated bacterias. Marigold should check out the problem and give explanation to consumers so that their company's reputation and their brand would not face any loss.

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Marigold HL company actually should be more cautious about consequences like this due to complaints from the customers about the chocolate milk product was thicker than it should be and the control unit said it was bacteria contamination. This case actually gave people bad impressions about buying the milk product as they are worried that they would have a higher percentage of having stomach side effect, but fortunately there's no long term side effect. Consumers should also take considerations of checking the expiry dates as well as reading instructions such as "It's best to be consumed for 10 days after the product is being consumed for the first time". Consumers should also not blame the company as Singapore's branch are not effected and I'm sure that the company is being tight up with strict rules and regulations as Singapore are very particular about the contains in products and the milk productions.  Unfortunately, cases like this happened, the authority of the company should take the courtesy to apologize and  be responsible to those victims who are affected. Besides, Marigold company should once again do more researches on this cases as to improve the milk quality when its being imported to Malaysia.

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As a consumer

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The company should take a huge responsibility towards their products so they would improve more on their consistency of the milk itself. In addition to this,  the company's profit wouldnt be affected at all costs. Eventhough there are no related health issues, they must be consider to produce a better milk textures in the future.

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A complain was made because the colour of the chocolate milk was thicker and when a research was conducted,they found out that it contains some bacterial contamination which made the company stop supplying and needs to fix this problem. This pulled the standards in the market and it is hard to gain back that spot on the market level. Users may experience diarrhea or stomach upset and other symptoms.This only happens in Malaysia while in Singapore its not affected because there is a local factory there while Malaysia doe
sn't have any.

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In my opinion, Marigold HL Milk did their job to recall all the HL milk within peninsular Malaysia with full responsibility.
If Marigold does not care for this issues, they would have only recall for the reported HL chocolate milk but not all the HL product.
They've done their part although they may face dropping of reputation to their brand.
Suggestion is that Marigold should as fast as possible to check the source of the problem and give explanation to consumers as a hold in their reputation in the market.

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In our opinion, HL actually didnt really bother about the business ethic and social responsibility in doing their business. This happens because they having the thought that their business as in the sales of their product will do well because they are already a well-known brand. So, no matter what they do or fault they made during the business period, they can still maintan their reputation. It was a good decision they took by taking back their product and fix them up before the public having bad impression towards their business quality.

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According to the company, the recall in Malaysia was issued following customer feedback that suggested the viscosity of its Marigold HL chocolate milk was higher than usual. And singapore does not affected.

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It is an ethical behavior practice by Marigold. They are responsible for every customer they gained, and to ensure that their customers are not sick. It is also very brave of them to make a huge recall as this could damage the company's image.

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Because they might find some minor bad effect that produce by Malaysia factory,and recall back to try to fix it

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Because they might find some minor bad effect that produce by Malaysia factory,and recall back to try to fix it

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Marygold standard has drop over the years due to its low quality of milk produce .It is said that some of those milk contains uncertain ingredients which makes us feel uncomfortable when we drink it.Most victims will have diarrhoea when drink it.Many complains have been made about it.I think the authorities should apologise to the public for their mistakes and hope that they retrive back those spoilt milk and repay those customers back.This is our feedback so please dont judge us.

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Dear students of LJ01, Kindly view the video and give your feedback on this matter. Your feedback should relate to business ethic and social responsibility

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Dear students of LJ01, Kindly view the video and give your feedback on this matter. Your feedback should relate to business ethic and social responsibility

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Marigold Milk Sdn Bhd Tarik Balik Produk Tarikh Luput