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What surprised you about CSG's EX 2021 results?
nothing much

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What do we need to do as one-CSG to improve employee experience?

- Implement a management system to track progress across multiple work streams, separate from operations
- Informal platforms to facilitate collaboration and solving solutions organically

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From the discussion in Qn 2, what are the top 3 priority areas CSG should focus on now?

- Collaboration within CSG

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What surprised you about CSG's EX 2021 results?

1.  Surprised that WFH arrangements did not improve flexibility score - may be due to blurring of lines between work and personal/home time.

3. Lack of familiarity between staff/teams, low affiliation with new staff hired during pandemic - challenging to induct with minimal in-person contact

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What do we need to do as one-CSG to improve employee experience?

2. Supervisors should avoid disturbing staff after office hours, unless really urgent.  Important to develop trust between supervisor and staff.  Sometimes staff also need to give supervisors a break :-)

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From the discussion in Qn 2, what are the top 3 priority areas CSG should focus on now?

1. Respect boundaries between work and home/family/personal time

2. Empower, develop and prepare staff competency to be able to operate more independently, while supervisors need to be ready to step in to sort out difficulties/challenges

3. Role clarity between line departments and CSG divisions, with respect to the various customer issues. Need to manage our customers' expectations.

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What surprised you about CSG's EX 2021 results?
Not surprised. Teamwork outside of our own division - wonder about within CSG's teamwork

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What surprised you about what you've heard wrt the data?

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What do we need to do as one-CSG to improve employee experience?

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From the discussion in Qn 2, what are the top 3 priority areas CSG should focus on now?

<Key in your inputs here>

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What do we need to do as one-CSG to improve employee experience?

have a joined CSG briefing/outreach sessions so it doesnt appear silo and we can provide coherent responses as one-CSG.

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From the discussion in Qn 2, what are the top 3 priority areas CSG should focus on now?

1. while we drop non-critical projects, we should also avoid adding non-critical projects!
2. articulate and communicate more about the rationale of our intentions/objectives of the policies/governance considerations.  eg why need PRS for course registration, need for prioritisation due to budget constraints, career progression pathways
3. in terms of career progression, tailor our briefing to different target audience so that we address their concerns more effectively
4. Be intentional to create opportunities for different divisions to come together to form friendships so it's easier to work when relationships are formed