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Borang Penilaian Prestasi Pelajar (Borang)

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Borang Penilaian Prestasi Pelajar (Borang)

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Industrial Training Final Report (Pusat Rekreasi Air Panas Ulu Legong)

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Industrial Training Final Report (Pusat Rekreasi Air Panas Ulu Legong)

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https://drive.google.com/file/d/1a-lFIfAFSoYl3aJEvKH29ZtTGNRjtjVc/view?usp=drivesdk

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https://youtu.be/vWR4J5V3vbM

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Industrial Training Presentation  (Nurul Husna Binti Zulkifli -H18A0492)

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BALING HOT SPRINGS

Ulu Legong Hot Spring Recreation Centre is one of the famous recreational tourist spots in the state of Kedah. The Recreation Centre is under the management of the Baling district council (MDB). As a result of the acquisition, many aspects have been enhanced and developed such as services offered to customers. The location of Ulu Legong Hot Spring Recreation Centre is located in baling district in Ulu Legong village. The recreational centre is 21.5 kilometres from the baling and takes 30 minutes to reach here. The recreational centre operates for 24 hours every day and visitors need to register in advance by purchasing tickets at the counter. Ticket prices are different in that they are divided into several categories. The ulu legong hot water recreation centre offers 8 pools where the water temperature of each pool is different. so all visitors don't have to worry if coming here as it suits all ages. For customers who wish to stay for more than a day, they can stay at the chalet provided. The Chalet facilities are also located within the Ulu Legong Hot Spring recreational centre. Each accommodation room facility is different in price where visitors can make their own choice to rent a room that fits the number of tenants. Visitors can also choose the accommodation chalet according to the desired distance as each chalet is a different place. This Recreation Centre is also ideal for those who want to relax their mind, spend time with their family and so on.

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Today task

8:30 a.m
For the last day of the first week, I have helped prepare a record book for the arrival of Baling Hot Spring Recreation Centre. The function of the arrival record book is to record every attendance of the staff of Baling Hot Spring Recreation Centre when they come to work. Each staff member needs to write a name when it comes to working according to their respective working hours.

2:00 p.m
To monitor the multipurpose hall to see the state of the hall to be used by the NGO before carrying out the program or any activity.

3:30 p.m
To monitor and view the condition of the room provided by the management for the use of the staff of Baling Hot Spring Recreation Centre. The room is provided for the convenience of staff who wish to stay in this recreation centre. The location of the rooms provided is at Chalet Bajet.

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Today task

10:00 a.m
Find and provide essential ingredients to put in the travel info section of the Baling Hot Spring Recreation Center.

11:30 a.m
Pasting information on Baling Hot Spring Recreation Centre on Tourism Info Board with practical partners

2:00 p.m
Seeking important information on new tourism products in Baling district, kedah.

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Today task

8:30 a.m
Get important info to put on the info board in front of the entrance of the Baling Hot Spring Recreation Center.

2:00 p.m
Providing posters of Ramadan greetings to be uploaded every day throughout Ramadan on social media officials of the Baling Hot Spring Recreation Center.

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Today task

9:00 a.m
Assist in decorating activities at the main counter section of Baling Hot Spring Recreation Centre. The decoration is themed on Eid to celebrate the fasting holiday.

11:00 a.m
Provide a list of Forest Eco Parks in peninsular Malaysia

3:00 p.m
Helps provide a list of important information including the cost of Assets available in the management room.

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Today task

8:30 a.m
Prepare a complete list of Forest Eco Parks in peninsular Malaysia to be submitted to the head of the Baling District Tourism and Recreation Development department.

2:15 p.m
Perform important info pasting activities on the tourism info board at Baling Hot Spring Recreation Centre.

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Today task

9:15 a.m
Providing materials to be placed in the tourist info corner of the Baling Hot Spring Recreation Center

11:00 a.m
Learn about small cover functions
- Serves as a temporary file if applicable loss of the parent file
- Loss period is 3 months
- The small cover function is the same as the parent file but is only used temporarily

2:30 p.m
Perform the task of updating the laundry management file. All receipts and laundry management forms should be updated according to the correct milk. The receipts and forms need to be sorted in the order of dates.

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Today task

11:00 a.m

Monitor the management work in the main store. Check and sort new tickets available in the main store.

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Today task

10:20 a.m

To calculate the monthly report of Baling Hot Spring income

4:00 p.m
Take pictures of the regulations and warning signs placed in the Baling Hot Spring Recreation Center area to ensure the safety of staff and customers who visit the Baling Hot Spring Recreation Center.

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Today task

9:30 a.m
Help check the serial number on the entrance ticket for the new Baling Hot Spring Recreation Center. The purpose of the review is to ensure that all tickets have a serial number and the serial number is in the correct order.

3:00 p.m
Following the site visit from the MACC Ipoh in preparation for running the program at the Baling Hot Spring Rereation Center. The purpose of the site visit is to show the condition of the Baling Hot Spring Recreation Center and the facilities provided. Among the places visited are in the Chalet and dining area.

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Today task

11:00 a.m

Help check the serial number on the entrance ticket for the new Baling Hot Spring Recreation Center. The purpose of the review is to ensure that all tickets have a serial number and the serial number is in the correct order.

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Today task

8:00 a.m
Meetings or morning meetings. All staff on duty this morning are required to gather in front of the management room. The purpose of the meeting was to discuss some important matters as well as to obtain approval and suggestions from all staff involved.

2:00 p.m
Carrying out activities outside the management room, namely helping to paste a notice prohibiting smoking around the Baling Hot Spring Recreation Center area. Among the places chosen to paste the notice are in the waqf section, outside the toilet, surau and others.

7:45 p.m
Participate and help manage programs attended by Tourism Malaysia Utara.

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Today task

3:00 p.m

Assist in the preparations in the seminar hall to welcome the arrival of Tourism Malaysia Utara who want to run the program tomorrow. Among the activities carried out are, arranging tables according to the arrangement of the class room as requested by Tourism Malaysia Utara. Next, do a public cleaning on the inside and outside of the seminar hall.

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Today task

9:00 a.m
Assist in carrying out public cleaning activities outside the Council Rest House. Among the activities carried out are cleaning the drain area, cleaning windows and others. The purpose of this public cleaning is to ensure that the condition of the council rest house is in a clean condition and gives a good image.

12:00 p.m
assist in carrying out housekeeping activities in rooms that have been used by customers.

2:30 p.m
Learn how to use the ePBT system. Among the functions of the ePBT system is to issue various receipt bills.

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Today task

(Working at the Rumah Rehat Baling)

9:00 a.m
Surveying the council Rest House area. View the condition of the rooms and other facilities provided at the Council Rest House.

11:00 a.m
Carrying out housekeeping activities in the chalet rooms available at the Council Rest House.

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Today task

9:40 a.m
To update the bank slip of income from the Baling Hot Spring Recreation Center according to the day and shift for the month of May.

3:30 p.m
Following a site visit from the Bandar Bharu Health Department. Accompany representatives from the Bandar Bharu Health Department to visit the areas and places they want to use at the Baling Hot Spring Recreation Center.

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Today task

12:00 p.m

Carrying out housekeeping activities at the Deluxe Chalet. - Change bed sheets, pillowcases and duvets that have been used by customers and replace with new ones - Cleaning the bathroom in the chalet - Wash used beverage containers - sweep the floor

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Today task

3:00 p.m

Assist in distributing stock in the main store for the use of the Baling Hot Spring Recreation Center accommodation chalet.

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Today task

9:15 a.m
conducting monitors in the spa room of the Baling Hot Spring Recreation Center.

11:30 a.m
Receive visits from the Audit division of buildings and vehicles. The visit was attended by 3 representatives from the audit division. Following the audit visit to see the assets available at the Baling Hot Spring Recreation Center. Among the places visited are in the landscape store, spa, standard chalet rooms and others.

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Today task

11:00 a.m
Update daily industry training report in padlet account

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Today task

12:30 a.m
performing tasks at the counter

7:00 a.m

(Works night shift)

1) Learn how to close an account

- Record each ticket number (all tickets) the most recent when closing the account. The number must be subtracted from one of the final numbers. For example 004532 becomes 004531.
- To get the number of tickets sold, the counter employee must take the final number on the sales ticket and subtract the ticket number at the beginning of the shift sale.
- After successfully getting the number of tickets that have been sold, the amount must be multiplied by the price of 1 ticket. The result of the process will be the result of the total revenue of tickets successfully sold on the shift.
- For the day shift, the number on the ticket must be added one.

- Take from the ticket number from the previous shift to be used as the start ticket number for the new shift.
- Calculate the total collection for the shift including the collection for the accommodation chalet.
- Enter the collection amount according to the amount of money (count the number of notes RM10).

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Today task

8:20 a.m
Conducts monitoring in the seminar hall section to ensure that the condition of the hall is in good condition after use by clients who run the day period program.

10:00 a.m

Assist in carrying out tasks at the counter.
- do ticket selling activities
- answer phone calls from customers
- manage the check in and check out process of customers staying in the chalet

3:00 p.m
Helped review Revenue Results for April in more detail.

# data[].attributes.body
Today task

8:10 a.m
Assist in tidying up the hall as a final preparation before being used by the JKR to run the program.

11:30 a.m

To calculate the revenue of Baling Hot Spring Recreation Center for the month of May

3:00 p.m

Assist with tasks at the counter

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Today task

8:00 a.m
Morning meeting with the staff of Baling Hot Spring Recreation Center

8:20 a.m
Assist in tidying up the hall as an initial preparation to welcome the arrival of the JKR who want to run the program.

3.00 p.m
Provide laundry receipt and delivery forms including laundry count forms.

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Today task

8:40 a.m

Compile receipts for delivery and receipt of laundry.

10:00 a.m

Carry out housekeeping activities at Chalet deluxe with practical friends.

- Changing sheets and cleaning the chalet

- Perform housekeeping activities in 5 chalet rooms that have been used by customers.

2:30 p.m

assist in tidying up the multi -purpose hall for the program to be carried out by the Public Works Department (JKR)

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CUTI SEMPENA HARI WESAK

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Today task

8:30 a.m
Assist in carrying out tasks and management work at the counter.
-Answering phone calls from customers who wish to book a chalet at Baling Hot Spring Recreation centre.
-Help take care of the check out process of customers staying at the chalet of the Baling Hot Spring Recreation Center.

2:00 p.m
Updating and calculating the revenue from ticket sales and chalets of Baling Hot Spring Recreation Centre for April.

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Today task

9:30 a.m
Repair the arrow sticker used as an indication of the entrance at the counter as well as the main entrance of Baling Hot Spring Recreation Centre.

11:00 a.m
Learn how to use excel to make calculations for the monthly report of Baling Hot Spring income.

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Today task

9:00 a.m
Write daily reports of industry exercises to be updated in the padlet account.

11:00 a.m
Assist in preparing the booking book of Chalet accommodation at Baling Hot Spring Recreation Centre for November until December 2022.

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Today task

10:15 a.m
To monitor the situation in the dorm area as well as to do the cleaning and cleaning of the storeroom in the dorm area.

3:00 p.m
Cleaning the room reserved for the use of the staff of Baling Hot Spring Recreation Centre as well as the staff of Baling District Council

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Today task

9:00 a.m
Assist in compiling the forms and delivery receipts as well as receiving the laundry cloth used at the Baling Hot Spring Recreation Centre chalet.

11:15 a.m
To carry out public cleaning works by assisting in cleaning the accommodation chalets in the pool view section with practical partners and staff of Baling Hot Spring Recreation Centre.
-Learn how to pack and arrange items in the chalet in the correct order.
- Changing bed sheets and other items such as towels that have been used by customers.

# data[].attributes.body
Today task

9:30 a.m
Updating the daily report of industrial training in the padlet account

2:00 p.m
Helping to carry out cleaning and packaging work in the chalet section of the dormetori inn Baling Hot Spring Recreation Center.

# data[].attributes.body
Today task

10:00 a.m
Updating prices on new tickets according to the new prices set by the management of Baling Hot Spring Recreation Centre.

12:30 p.m
Bringing practical students from other divisions who do industrial training at the Baling District Council office to carry out site visit activities at Baling Hot Spring Recreation Centre.

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HARI RAYA PUASA

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HARI RAYA PUASA

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LABOUR DAY

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Today task

8:00 a.m
Meetings or morning meetings. all staff on duty this morning are required to gather in front of the management room. The purpose of the meeting was to discuss some important matters as well as to obtain approval and suggestions from all staff involved.

10:00 a.m
To prepare for new routes at counter sections as well as main entrances in accordance with the new SOP directive effective 1 May 2022

2:00 p.m
Make and prepare flayers related to the details of the chalet package provided by the Baling Hot Spring Recreation Centre as well as at the council rest house.

3:30 p.m
Providing posters of Eid Aidil Fitri greetings to be uploaded every day throughout Ramadan on the official social media of the Baling Hot Spring Recreation Center.

# data[].attributes.body
Today task

9:00 a.m
Help provide materials such as important info to put on the travel info sign of the Baling Hot Spring Recreation Center

11:30 a.m
Assist in managing and sorting stock for the accommodation chalet items of Baling Hot Spring Recreation Centre in the main store

3:00 p.m
Providing posters of Ramadan greetings to be uploaded every day throughout Ramadan on social media officials of the Baling Hot Spring Recreation Center.

# data[].attributes.body
Today task

11:00 a.m
Assist in managing the breaking of fast program with the staff and families of the Tourism and Recreation development division of the Baling district council including the preparation of the venue and so on.

7:00 p.m
following the breaking of fast with the staff and families of the Tourism and Recreation Development Division of Baling district council.

# data[].attributes.body
Today task

10:00 a.m
Providing posters of Ramadan greetings to be uploaded every day throughout Ramadan on social media officials of the Baling Hot Spring Recreation Center.

2:30 p.m
Making the writing of a practical training report on the padlet account

# data[].attributes.body
Today task

8:15 a.m
Providing posters of Ramadan greetings to be uploaded every day throughout Ramadan on social media officials of the Baling Hot Spring Recreation Center.

10:00 a.m
Helping the work of packaging and arranging goods such as stock contained in the parent stor

11:00 a.m
Divide the stock of goods according to the amount required at the accommodation chalets of the Baling Hot Spring recreation centre as well as the council rest house.

2:00 p.m
Provides slides relating to the details of the lodging booths in the rest house.

# data[].attributes.body
Today task

8:00 a.m
Assist in carrying out tasks at the counter.
- do ticket selling activities
- answer phone calls from customers
- manage the check in and check out process of customers staying in the chalet

3:00 p.m
carried out public cleaning activities by tidying up the seminar hall after being used by the new urban health department which had run the program this morning.

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Today task

9:30 a.m

Following the jungle tracking activity to Lata Gading with the Northern Region National Institute of Public Administration and also with the staff of the Baling Hot Spring Recreation Center as a guide for this jungle tracking activity. This activity takes 2 hours to travel to and from the original place, starting from the Baling Hot Spring Recreation Center and reunite at the same place.

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Today task

10:00 a.m
Help check the serial number on the entrance ticket for the new Baling Hot Spring Recreation Center. The purpose of the review is to ensure that all tickets have a serial number and the serial number is in the correct order.

3:00 p.m
Assist in tidying up the hall as a final preparation before being used by the PWD to run the program. In addition, we also ensure that the hall is in good condition and all equipment provided works.

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Today task

2:00 p.m

Check the serial number on the admission ticket for the new Baling Hot Spring Recreation Center. The purpose of the check is to ensure that each ticket sheet has a serial number and the serial number is in the correct order.

# data[].attributes.body
Today task

9:00 a.m
Assist in carrying out tasks and management work at the counter.
- Answering phone calls from customers who want to book a chalet at the Baling Hot Spring Recreation center.
- Assist in managing the check out process for customers who stay at the Baling Hot Spring Recreation Center chalet.

1:00 p.m
learn how to close an account using the system.

# data[].attributes.body
Today task

8:00 a.m
Assist in carrying out tasks at the counter.
- do ticket selling activities
- answer phone calls from customers
- manage the check in and check out process of customers staying in the chalet.

# data[].attributes.body
Today task

8:00 a.m
Assist in carrying out tasks at the counter.
- do ticket selling activities
- answer phone calls from customers
- manage the check in and check out process of customers staying in the chalet.

2:30 p.m
Following the site visit activity from the representative of the Baling District Land Office who wanted to run the program at the Baling Hot Spring Recreation Center.

# data[].attributes.body
Today task

8:00 a.m
Assist in carrying out tasks at the counter.
- do ticket selling activities
- answer phone calls from customers
- manage the check in and check out process of customers staying in the chalet.

2:30 p.m
Following the site visit activity from the representative of the Baling District Welfare Office who wanted to run the program at the Baling Hot Spring Recreation Center.

# data[].attributes.body
Today task

8:00 a.m
Assist in carrying out tasks at the counter.
- do ticket selling activities
- answer phone calls from customers
- manage the check in and check out process of customers staying in the chalet.

2:30 p.m
Following site visit activities from customers who want to run a program at the Baling Hot Spring Recreation Center.

# data[].attributes.body
Today task

10:00 a.m
Assist in carrying out tasks at the counter.
- do ticket selling activities
- answer phone calls from customers
- manage the check in and check out process of customers staying in the chalet.

# data[].attributes.body
Today Task

2:00 p.m
Following the site visit from the Pejabat  Kesihatan Daerah Baling in preparation for running the program at the Baling Hot Spring Rereation Center. The purpose of the site visit is to show the condition of the Baling Hot Spring Recreation Center and the facilities provided. Among the places visited are in the Chalet and dining area.

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Today task

11:00 a.m
Following the site visit from the Collage Matrikulasi Daerah Langkawi in preparation for running the program at the Baling Hot Spring Rereation Center. The purpose of the site visit is to show the condition of the Baling Hot Spring Recreation Center and the facilities provided. Among the places visited are in the Chalet and dining area.

# data[].attributes.body
Today task

8:00 a.m
Assist in carrying out tasks at the counter.
- Do ticket selling activities
- Answer phone calls from customers
- Manage the check in and check out process of customers staying in the chalet.

9:30 p.m
Assist in updating the receipt and the total revenue collected by the Baling District Council for the Baling Hot Spring Recreation Center according to the correct day and shift.

# data[].attributes.body
Today task
8:00 a.m

Assist in carrying out tasks at the counter.
- do ticket selling activities
- answer phone calls from customers
- manage the check in and check out process of customers staying in the chalet.

# data[].attributes.body
Today task

12:00 p.m

Baling Hot Spring staff held a farewell ceremony to celebrate me and my practical friends who have completed their industrial training at Baling Hot Spring. The ceremony was attended by several Baling Hot Spring staff people. Finally, I would like to thank all the Baling Hot Spring who are willing to accept my visit to conduct industrial training here. I would also like to thank you for all the guidance and experience provided.

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Today task

9:00 a.m

Following the gotong royong program as well as aid missions to flood victims in the areas of Kampung Sadik and Kampung Iboi. This program was also attended by Baling Hot Spring staff as well as staff from the Baling District Council. Among the activities carried out are, helping to clean the condition of flood victims' houses and others

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Today task

Emergency leave

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Today task

7:30 a.m

following a shooting program conducted in Gunung Baling, Kedah. The program is conducted to promote volleyball to the outside community as well as give them new experiences. I also had the opportunity to share my experiences while climbing the volleyball to them. the program begins at 8:30 a.m. and ends at 4:30 p.m.

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Today task
8:00 a.m
Assist in carrying out tasks at the counter.
- do ticket selling activities
- answer phone calls from customers
- manage the check in and check out process of customers staying in the chalet.

3:30 p.m
Making the writing of a practical training report on the padlet account

# data[].attributes.body
Today task

8:30 a.m
Provide slides related to new tourism products in the baling district.

11:00 a.m
Prepare the materials that need to be placed on the travel info board of the Baling Spring Recreation Center.

2:20 p.m
Helps manage the laundry daily count form.

3:00p.m
Provide important info to be placed on the travel info board section of the Baling Hot Spring Recreation Center.

# data[].attributes.body
Today task

8:00 a.m
Attended the morning meeting with all the staff of Baling Hot Spring Recreation Centre who were on duty today. This meeting was held to discuss several matters related to tasks and other matters.

10:45 a.m
Help provide materials for info related to lodging offered at the Baling Hot Spring Recreation Center

2:15 p.m
Put important info on the tourist info board of BalingHot Spring Recreation Center.

3:45 p.m
Providing slides of travel products in the Baling Area

# data[].attributes.body
Today task

9:00 a.m
Assist in preparing copies of documents that need to be placed in the ile of the tourism and landscape subcommittee committee of the baling district council bill.01/2022

10:45 a.m
Seeking and obtaining new information related to the new SOP which was strengthened starting April 1, 2022.

1:30 p.m
Provides a slide of tourism products for the Baling bay and a cascade of green hills

3:00 p.m
Provide materials (new SOP guide) to be placed on the travel info board of the BalingHot Spring Recreation Center.

# data[].attributes.body
Today task

8:45 a.m
Assist in preparing the meeting file of the tourism and landscaping subcommittee committee of the baling district council No.01/2022

11:00 a.m
Decorating the outdoor space of the registration counter in preparation for the Eid of fasting celebrations.

3:00 p.m
Sorting the materials to be placed in the meeting file of the tourism and landscaping subcommittee of the baling district council No.01/2022

# data[].attributes.body
Today task

8:30 a.m
Depart from the Baling Hot Spring Recreation Center to go to several new tourist product locations in the Baling Area.

12:00 p.m
After completing the visit of the new tourism product, I and my practical partner and one of the staff of Baling Hot Spring Recreation Centre went to the supermarket to buy the lights as a decoration in the baling town.

2:30 p.m
Providing a list of equipment in the building of the official management of the Baling Hot Spring Recreation Center.

# data[].attributes.body
Today task

9:00 pgi
Updating and providing information related to the chalets of Ulu legong Hot Spring Recreation Centre.

11:30 a.m
Providing posters of Ramadan greetings to be uploaded every day throughout Ramadan on social media officials of the Ulu Legong Hot Spring Recreation Center.

2:00 p.m
provides writing daily reports of industry exercises.

# data[].attributes.body
Today task

8:20 a.m
Meetings or morning meetings. all staff on duty this morning are required to gather in front of the management room. The purpose of the meeting was to discuss some important matters as well as to obtain approval and suggestions from all staff involved.

10:45 a.m
Providing and managing materials for the travel info corner and info of the Ulu Legong Hot Spring Recreation center. Among the information provided to customers is related to the Chalet offered at the Ulu Legong Hot Spring Recreation Center. The Chalet info provided is to include the circumstances or descriptions within the Chalet.

3:00 p.m
Updating the equipment list data in the chalet building of Ulu Legong Hot Spring Recreation Centre.

# data[].attributes.body
Today task

8:30 a.m
Providing posters of Ramadan greetings to be uploaded every day throughout Ramadan on social media officials of the Ulu Legong Hot Spring Recreation Center.

12:30 a.m
Making the writing of a practical training report on the padlet account

# data[].attributes.body
Today task

8:30 a.m
For today's activities, my practical partner and I have helped Puan Nooryati, the management of Baling Hot Spring Recreation Centre to tagging MYTV in the pool View chalet section. The tagging is done as a marker of the goods as an asset under the District Council. Each asset should be marked according to the correct tagging.

11:00 a.m
Providing posters of Ramadan greetings to be uploaded every day throughout Ramadan on the official social media of the Baling Hot Spring Recreation Center.

2:00 p.m
participate and assist the staff of Baling Hot Spring Recreation Centre in carrying out the work of creating a new access route to the visitors by following the correct SOP.

# data[].attributes.body
CUTI AWAL PUASA

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Today task

8:00 a.m
For this morning's activities, we attended the MDB Ramadan istiqbal ceremony held at the Baling District Council. The ceremony was carried out in preparation for the upcoming month of ramadhan. After the talk from the invited speakers, all staff were invited to have a comfortable meal before the program ended.

2:15 p.m
After the completion of the Ramadan istiqbal council at the Baling Regional Council, we returned to the industrial training ground of the Baling Hot Spring Recreation Center.

3:00 p.m
Assist in preparing the 24-hour operating notice of Baling Hot Spring Recreation Centre. The purpose of this notice is to inform customers of the new operating hours of Baling Hot Spring Recreation Centre starting 1 April 2022.

# data[].attributes.body
Today task

9:15 a.m
Compile the receipt and delivery form of the laundry from DALYANIS ENTERPRISE. The laundry acceptance and delivery receipt forms and receipts serve to record the amount of laundry cloth delivered and received according to certain dates.

2:00 p.m
Helps prepare the list of in-building equipment at Baling Hot Spring Recreation Centre Chalet.   Among the list of equipment are the assets found in the Chalet.

# data[].attributes.body
9:00 a.m
Helped prepare a record book for the booking of accommodation chalets at Baling Hot Spring Recreation Centre from May to October.  Accommodation booking books need to be prepared for each month and need to be sorted by date and day. The accommodation booking book works to record each chalet booking by filling in important information from customers who want to rent.

11:50 a.m
Perform tasks in the counter section. Among the tasks carried out are ticketing, answering phone calls from customers and date stamps on new tickets.

# data[].attributes.body
Today task

8:15 a.m

For this morning's activities, my practical partner and I attended the briefing for the programme conducted by the NGO before carrying out hiking activities. all participants of the programme carried out warm-up activities before embarking on hiking. Participants were also briefed and briefed on the important briefing by Mr. Razak, a guide who will conduct jungle tracking activities before they carry out the activity.

10:00 a.m
Helps to carry out management in the master store. Sorting and packing the stocks available in the master store.

2:00 p.m
Helps prepare and compile accommodation booking books from June to October.

# data[].attributes.body
Today task

9:15 a.m
Monitor the state of the multipurpose hall before the customer / user conducts the program or any activity.

10:30 a.m
Help install PA systems on multipurpose boards for customer use.

2:00 p.m
Provide brochures of Baling Hot Spring Recreation Center for use on exhibition days and others. The purpose of providing the brochure is to promote the Baling Hot spring Recreation Center as one of the tourism products in the Baling area to the community.

4:30 p.m
Review the condition of the hot spring pool to be repaired and repaired (changing the bottom mosaic)

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Today task

10:00 a.m
The new knowledge I learned today is identifying the forms used for stock management. Among the matters involved in stock management are, stock application form, stock transaction form as well as oil record book. Each intake of oil stocks for a specific use should be recorded according to the amount taken.

1) Stock application form
The function of this form is to make an application for oil stocks. The stock application form must be verified by the head of the mechanical division as well as the director. The available oil stocks will be used to carry out recreational cleaning activities as well as vehicles involved in management activities. Among them are:
- Grass machine
- Pumpjet (for pool use)
- Blower
- Vehicle (management motto)
- Moto roda 3 (moto sepah)

2) Oil record book. The book is used to record every oil stock in and out activity.
Use of red pen (stock in)
Use of blue and black pen (stock out)
The things to have are:
-Date
-The staff who took
- Quantity of oil
-Amount/price of oil taken
- Oil price including number of liters
- Oil stock tray
- Signatures of staff who take stock
- Unit Price

3) Stock transaction form
Number of price trays increases the number of new shares
1 tin = 17 liters of oil
1 tin =Rm 34.85
1 can of oil is budget for 3 days

12:30 p.m.
Conduct room monitoring activities with Mrs. Ajmalia (assistant valuation officer). This activity is carried out to measure the area of a place. An example is measuring the area of the double story chalet room.

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Help manage (set up) seminar halls for programmes from NGOs (Warisan Perkasa Security). Before the client carries out activities in the hall, the management will ensure that the hall and other places are in good condition and functioning. Among the things and new knowledge I learned in this activity are:

- RM 400 for 1 use
- User quantity = 60 people
- Arrange the table in the hall in the correct order as requested by the customer
- Sweeping and steaming the floor
- Ensure that the hall is in a tidy and clean state
- Provide complete facilities to customers
- Ensuring all equipment and facilities are in good condition and functioning
- The things that need to be taken into account for the preparation of the hall are:
*Things to do
*Number of users
*Date And time

2:30 p.m
Review each room of accommodation with the staff of Baling Hot Spring. Baling Hot Spring Recreation Centre offers a total of 42 chalets, accommodation for customers who want to stay or spend the night here. Each accommodation chalet has a different area according to the number of customers who want to stay. The price offered also varies according to the chalet chosen by the customer. Customers can choose a chalet according to the suitability and number of stayers for a chalet. Among the room types offered are, chalet pool view, deluxe, VIP, dormitory, double story, single story, standard and budget chalet.

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Laundry Management

9:00 a.m
On the second day of practical training I learned how to manage laundry. Every laundry cloth that the customer has used when staying at the chalet will be sent to the laundry section to be cleaned and replaced with a new cloth. There are several types of laundry fabrics that will be delivered to the laundry such as sheets, pillowcases, blankets, and bath towels. The size of the laundry fabric also varies according to the chalet. For example, there are king, queen and single-sized bed sheets. Among the items involved in laundry management activities are laundry count forms, laundry acceptance and delivery forms, and delivery receipts. The receipts and forms must be sorted by date and order.

1:00 p.m
At noon, I and my practical partners and staff of Baling Hot Spring Recreation Centre conducted site visit activities. In this activity, we need to bring customers to see the condition of each place inside this recreation centre in order to make it easier for them to carry out the program in the area. During the site visit activities, the management of Baling Hot Spring Recreation Centre will inform and demonstrate each of the facilities offered as well as the functions of each of the places. In addition, the management will also explain the services offered to customers when they run the program here. While conducting activities to survey each area as well as the facilities offered, the management also explained the price for each facility used. An example is the price for customers to use the convenience of the hall. In this activity, the new thing I have learned is how to communicate with customers correctly and how to make close sales with customers.

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Today's task

8:00 am
On 20th March 2022, the first day I conducted my industrial training, I went to Baling District Council for the process of reporting to the management. During the process, I submitted several forms and important information to the management before I started my training. Upon completion of the self-reporting business, I was asked to go to the ulu legong hot water recreation centre where I would carry out industrial training activities at the venue for 4 months. The ulu legong hot water recreational centre is one of the tourism products under the management of the district council.

8:45 am
After finishing the self-report business, I moved to the industrial training ground (Baling hot spring recreation center) for my next assignment. The journey from baling week to the hot spring recreation center ulu legong takes 30 min with a distance of approximately 25km.

11:00 am
The first activity I did when I arrived at Baling Hot Spring Recreation Centre was to look at the state of the recreation area for early identification. As a result of the survey, I found many facilities provided such as accommodation, toilets, surau and others. Apart from offering ample recreation area, Baling Hot Spring Recreation Centre provides 8 hot spring baths. Each of the pools has a different temperature and pool size. The situation indirectly allows users of every age to visit this recreation center.

2:00 ptg
In the evening, I and my practical partner learned how to work at the counter. Among the tasks to be done when at the counter are selling tickets to customers, taking chalet bookings via phone calls, recording bookings in the system and others. Apart from learning over-the-counter assignments, we also learn new skills when dealing with customers. Among the skills we learned was how to communicate with customers. These skills are very important to provide service as well as maintain good quality to customers.