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TEAM MEMBERS:

1. ASHVYNA A/P MAHADEVAN
2. VASUGI A/P SAGI
3. MUHAMMAD MIRZA BIN JEFPERI
PART A
Proposed TSNA
1. Target group:

Government Admins

2. Location or Place of Work/Study/Interest or Nature of work/study:

Government Office

3. Present or Future needs:
PRESENT

To be able to construct simple sentence.

FUTURE

To enhance their speaking skills.

To ensure that they have a good command of English.

To enable them to speak in a professional manner.

4. What problem(s) do you think they have?

Failed to communicate in English effectively.

5.  Proposed Instruments to be used:

Questionnaire

Observation

PART B
Take a selfie/wefie of you and your group members and post it here

ENJOY!!!

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TEAM MEMBERS

1. PAVITIRA A/P MOGEN (A17PP3029)
2. NUR IRDH' INA MAHFUZAH BINTI MUTAZA (A17PP3023)
3. NUR AFIQAH BINTI ZAIFULNIZAM (A19HP3052)
4. MUHAMAD NAJMI NAIM BIN SIDIK (A19HP3033)

PART A
Proposed TSNA

1. Target group
- hospitality workers

2. Location or Place of Work/Study/Interest or Nature of work/study
- Hotel receptionists at Scholar's Inn UTM

3. Present or Future needs
Present
-to welcome and guide customers
- able to introduce interesting places near the hotel
- able to interact and converse fluently with the foreigners

Future
- able to introduce our hospitality in the international level
- able to compete with other hotels and resorts around Johor Bahru

4. What problem(s) do you think they have?
-pronunciation
-communication skills
-grammar
-vocabulary

5.  Proposed Instruments to be used
- questionnaires
-interview (online)

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TEAM MEMBERS:
1. FATHNIN NAZIHAH BINTI MOHD AZMI
2. FELICIA ANNE A/P SANDIANYSAMY
3. YUZHWAN BIN MOHD YUSOF
4. NUR HAFIZAH BINTI ABD LATIFF

PART A
Proposed TSNA
1. Target Group:
Spa therapists at Grand Hyatt Hotel Kuala Lumpur
2. Location or Place of Work/Study/Interest or Nature of work/study: Grand Hyatt Hotel Kuala Lumpur.
3. Present or Future needs
Present:
To be able to listen and speak efficiently in English when interacting with clients.
Future:
To be able to attend to clients needs  with appropriate use of English language
4. What problem(s) do you think they have?
Inability to understand requests in English and respond to requests in English.
5.  Proposed Instruments to be used:

Interview

Questionnaire

PART B

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TEAM MEMBERS

1. MOHD ZHAFRAN BIN MAHUSIN
2. EMIRUL HAIKAL BIN ANUAR
3. AZWAN SHAH BIN AZLI SHAH
4. NAZURA ZUNNURAIN BINTI ZUKEPELI

PART A
Proposed TSNA
1. Target group:
- Sales Assistant from Lululemon (Retail Store)
2. Location or Place of Work/Study/Interest or Nature of work/study
-Lululemon in Johor Premium Outlet

3. Present or Future needs
Present:
- To help them boost their sale
Future:
- To increase their proficiency in English  to be used in their daily life.

4. What problem(s) do you think they have?
- Inability to communicate with customer properly.

5.  Proposed Instruments to be used:
- Questionnaire
- Interview

PART B
Take a selfie/wefie of you and your group members and post it here

ENJOY!!!

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TEAM MEMBERS

1.
2.
3.
4.
PART A
Proposed TSNA
1. Target group;
2. Location or Place of Work/Study/Interest or Nature of work/study
3. Present or Future needs
4. What problem(s) do you think they have?
5.  Proposed Instruments to be used

PART B
Take a selfie/wefie of you and your group members and post it here

ENJOY!!!