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Business Metrics - Lecture Topic Twelve   

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Business Metrics - Lecture Topic Twelve   

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8 min video

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The 10 Biggest mistakes companies make with KPIs (Key Performance Indicators)

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Exam prep scenario - a mini exam, with class discussion

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Exam prep scenario - a mini exam, with class discussion

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You are advising a multi-national company in the haircare business - they are a well established, market leading manufacturer and wholesaler of haircare products, selling to salons nationally.

Please choose one or two questions from the below to answer in bullet point form or a short para for each - prepare a slide to share in class, to lead the class discussion on this topic.

What are their likely CSFs?

An example of a lag and a lead factor relevant to this business?

How could this business apply The Balanced Scorecard?

What are the key measures required for their CRM to be effective?    What about their ERP?

Explain their likely supply chain.

What are the key HR issues for this business?

How can this business action sustainability practices?

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What did you learn today?
Add in comments below.  One sentence from everyone please.