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Having a simple conversation with someone or engaging with them could de-escalate a situation

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Identify points of disagreement, summarize, discuss 

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Identify points of disagreement, summarize, discuss 

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Talk about your disagreements, and make compromises to the disagreements.

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Talk about your conflicts, start with your most important conflict and work your way down

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If you're having problems with a co-worker or a boss, make time to sit and talk with them to get to know them a little better

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if you know what the other person wants or is looking for it's vital to understand their motivation when doing something if you find what the other persons motivations is you can combine it with yours and they could be the same