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HPT 40108 - VIDEO PRESENTATION HALIMATUN SADIAH BINTI ZULPAKAR H19A0137

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FINAL REPORT INDUSTRIAL TRAINING HALIMATUN SADIAH BINTI ZULPAKAR H19A0137 

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BORANG B - PENILAIAN PRESTASI PELAJAR HALIMATUN SADIAH BINTI ZULPAKAR H19A0137 

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BORANG B - PENILAIAN PRESTASI PELAJAR HALIMATUN SADIAH BINTI ZULPAKAR H19A0137 

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BORANG B - PENILAIAN PRESTASI PELAJAR HALIMATUN SADIAH BINTI ZULPAKAR H19A0137 AL WAQAR TRAVEL SDN BHD

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- Contact with Ms Nurasyikin

- Regarding the change of address and the addition of a branch,

Asked to prepare the necessary documents and make an official letter and email to her.

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-Last day met Ustaz Omar and Mr Johan regarding the conclusion from the practical training and a little speech and filling in the evaluation form B

-Dinner with AlWaqar staff
-Certificate of appreciation from Ustaz Umar

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-Communicate with designer for discussions related to banners of Korban in abroad

-Design discussion for banner for umrah course for free

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-Help one of the staff in the operation department to double check a few details of the pilgrims who will perform for Hajj

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-Met Encik Johan and Ustaz Omar about the rebranding of the company in terms of date, time, place and how

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Prepare a teaser video to promote that the company will open a halal trip package to Tokyo, Japan

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Asking the designer to improve the company's business card and focus to promote the umrah package

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Communicate via whatsapp with Johor master agent for
special umrah trip poster
- Date
- Price
- Package

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Marketing Kits
- tote bag design
- company profile incomplete

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- Assigned to be one of the staff to help give some information to the Kelantan Master Agent regarding the umrah package

- Responsible for promoting Umrah and Korban packages on every social media to increase sales

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-Discuss with the marketing team to divide all staff to take care of each social media and promote our package

- Keep in touch with designers regarding our marketing kits such as company profiles, ID cards, lanyards, marketing folders

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-Communicate via whatsapp with Master agent Johor regarding special trip flyers for Umrah in October as well as items related to marketing

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-Discuss with the designer and marketing team to discuss solutions related to the promotion of the package offered

- Create social media such as tiktok, instagram to create content according to the latest trends

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Training Product Knowledge
-Accommodation
-Transportation
-Pilgrimage to Mecca Medina

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Training Product Knowledge
-Accommodation
-Transportation
-Pilgrimage to Mecca Medina

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-Promote Umrah and Korban packages

-Contact the designer to design company profile and create a business card

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-The best deal with this designer he also created a logo with different color according to the situation, he managed to complete it within two days

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-Dealing with the designer about our concept and he tried his best to make it just like the concept we wanted in a short period of time

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-Meeting with Ustaz Omar and presenting about the logo and changing the concept as expected than already approved, we were asked to contact the designer to create this logo

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-Meet and present to Ustaz Omar and present about the logo concept, why choose the color and why is it shaped like that

-Tasked needs to improve the logo more to the corporate and look exclusive and have to choose a color that stands out

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-Meeting with the Supervisor first in relation to the initial sketch of the logo and the selection of colors scheme  for the logo whether or not it is suitable for the corporate concept

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-Collaborate with other interns to create a preliminary sketch of the logo based on the desired concept which is more corporate by using various applications to make a preliminary sketch

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-Brainstorm with Mr. Johan as supervisor to discuss the logo and marketing plan if there are additions and learn how to play with colors to create a design that fits the concept

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-Discussing the logo change in terms of design, color, concept, cost as well as being responsible for creating the initial logo sketch

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-Meeting with Ustaz Umar regarding workflow ticketing which we still do not understand

-Also involved in discussions for the direction of the company to rebrand the company's logo where it wants to change into a corporate company and not just focus on travel agencies for Umrah only

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-Assigned to promote the sacrifice package and umrah package that Alwaqar offers on every social media

-The target is to reach 200 pilgrims every month for the new season which will start in July

- Eid celebration with Bank Rakyat staff

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-Held a meeting with Mrs Sazawani and Miss Shasha (ticket agent) regarding workflow and how to book tickets because AlWaqar on of the company that secure ticket for umrah

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-Assigned to do a little research for the sales company level before the start of the new season

-where make a plan to strengthen social media to be more aggressive

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-Brainstorm with Supervisor

-The document for the change of address is incomplete, there is one document left, which is the tenancy agreement, so I was asked to complete the document to be emailed to Miss Nurasyikin

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-Do a marketing plan, find out who the competitor is, what strategy he uses to get sales and what promotion is used so that the company is known even though the price offered is more expensive than this company

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- Start making sales looking for pilgrims using social media to buy the package offered

-Create an invoice for August 10 and August 12 who have already paid the deposit and put it in the database and keep contacting them

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Wesak Day !

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-Meeting with Ustaz omar related to MOTAC Selangor regarding the change of address and the addition of branches in several states in the peninsula as well as in Sabah and Sarawak

-Do Presentation to Ustaz  Omar regarding SWOT Analysis Workflow each staff to improve their quality of work

-Assigned to go to MOTAC to meet Ms. Nurasyikin regarding the change of address and the addition of a branch

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-Involved in a meeting with all staff related to problems such as visa id card flight manifest and solutions to avoid losses,

-As well as discussing the resulting issues and what improvements need to be made before starting the new Umrah season in July

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Labor Day !

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Cuti sakit

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Cuti sakit

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Meeting with supervisor regarding work progress about marketing plan

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Finalized

-Workflow
-Job Description
- SWOT analysis

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First Syawal

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Board director give leave to all Al Waqar staff

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Cuti raya

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Cuti Raya

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Al Waqar staff interview
- Workflow
-Job description

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Airport Duty
-Visa
-Tag Bag
- Id card

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Interview staff Alwaqar regarding their scope task
to improve

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- Learn in general how to manage a company operation in department accounts, human resources and admin

-Improve the workflow of each staff in operations, customer service, and airport duty so that it is more systematic

-Prepare an invitation card and arrange a place to iftar with the staff in the office

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-Held a meeting with the founder Alwaqar Ustaz Umar regarding progress throughout the practical training

-Brainstorm with Supervisor for next task regarding to workflow and job description each staff

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Got medical certificate (MC)

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Half day

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- I was given the task of opening the Alwaqar booth for 2 days to promote our package in MidValley

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Open the AlWaqar booth at MidValley

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-Make and create postage for luggage delivery to pilgrims in Sabah & Sarawak

-Wrapping luggage before sending to them

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-Go to the Putrajaya Consumer Tribunal

-Hearing the congregation's lawsuit against AlWaqar Travel Sdn Bhd

-Make a report related to the hearing

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-Brainstorming SWOT again & Workflow

-Assigned to call MOTAC SELANGOR regarding change of address and addition of branch

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-Assigned to make an Iftar proposal with all the staff including the appropriate location, price and date

-Tasked to understand the Tourism Industry Act related to our services offered to the public

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-Verify Flight Manifest 18 APR

-Hold a meeting with the operational staff regarding the division of duties for the event on April 7 to 9 APRIL

-Assigned to find term of Industri Pelancongan 1992 Act  482 & Act Sales of goods act 1957

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-Assigned to make a SWOT analysis presentation based on my observations throughout my time in both departments.

-The purpose is to improve and reduce company losses due to small mistakes

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-Assigned to make a list of travel agency companies around Shah Alam for looking our competitor and improve our service

-Look for restaurant suggestions around Shah Alam for Iftar

- Assigned to do SWOT analysis toward operation and customers service  department

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-Briefing about SWOT analysis

-Marketing plan (Corporate)

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-Go to the airport 5 hours before departure (Departure 2.15 am) manage 40 pilgrims for March 19 SV

- Visas to pilgrims

- Give ID cards and tag bag to the pilgrims

- Answer questions and explain their confusion to them regarding to Umrah process

- Back to the hotel near the airport that has provide

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Cuti Awal Ramadan

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Cuti Awal Ramadan

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-Verify ID card and  passport pilgrims  for 24 Mac

- Discussion with  Ustaz Mujib regarding SOP Mutawwif in Saudi

Challenging
-At the beginning of the entry of the operating part there was no cooperation between the staff and indirectly I had to lay out the tasks that should help but I needed to do it myself from beginning to end

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-Verify flight manifest in April 26

-learn how to clean the ID card Printer

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-Remove background image of pilgrims for id card and tag bag

-Make an Id card & tag bag  for the pilgrims . Check the name and passport number for March 22 for 41 pax using Canva

- Laminate tag bag and arrange it according to the rooming list

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-Laminate ID card and Tag bag

- Cut the Air Zam Zam stickers and arrange in the Mutawwif file

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-Do Flight Manifest 24 Mac

-Discussion with Supervisor  regarding the task that has been given to me

-Arrange File Mutawwif and pilgrims

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-Join Meeting to find solutions related to visa tourist rejected and Umrah visa issues

- Learn to extract data from google form to get details of pilgrims performing Umrah

-Verify flight manifest

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-I was asked to remove the congregation's background using the Canva application  and edit name first then number passport in ID card 15 March flight MH

- After completing it, I need to print each ID card with a bag tag for 46 pax pilgrims

- I also need to learn how to make a flight manifest after the visa application process

- Arrange mutawwif and  pilgrims files

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-  Work flow for the  department of operation and also the tourist visa application for the pilgrims by Ms Aqasha

-  Organize two types of files, namely the congregation file and the Mutawwif file according to the rooming list

The process to edit the pictures of each congregation by using the Canva application to remove the background

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-I need to complete the invoice of the congregation that has made a deposit payment or that has made a full payment and need to send it to the congregation as a reference

Challenging

-I need to be careful in filling out the congregation invoices because it involves a huge amount of money and I take the time to adjust and understand what I have to do

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-I was asked to call the pilgrims who will perform Umrah on March 15 & 19 to explain to them that there is currently a slight problem related to informing about tourist visas

- Tourist visas for most pilgrims cannot be applied for because it was found that those who have gone before did not thumbprint when leaving Saudi before

- I was asked to persuade them by giving clear evidence to make an umrah visa with a fee of RM1780

- I was asked to message them personally and explain what they need to send to the party to apply for an umrah visa

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Airport Duty
- I was asked to go to the airport to learn how to manage matters related to pilgrims who will perform Umrah and answer their questions

- Issuance of tourist visas to pilgrims, take and collect pilgrims' passports for boarding pass matters

- Hand over id card, bag tag, lanyard and cable type to the pilgrims
AlWaqar's staff gave a final briefing of the prayer recitation before departure to the pilgrims and sent them into the departure area then moved back to the office.

- Issuance of tourist visas to pilgrims, take and collect pilgrims' passports for boarding pass matters

- Hand over id card, bag tag, lanyard and cable type to the Pilgrims

AlWaqar's staff gave a final briefing of the prayer recitation before departure to the pilgrims and sent them into the departure area then moved back to the office.

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-Taught how to get the agent's name for commission payment matters

- I was taught by Puan Zira related to commission management where I was taught how to get an agent's name through Whatsapp and also Onpay

- I was asked to make a final check for the pilgrims who will perform Umrah on April 28 regarding payment and any related questions

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- Create invoices for pilgrims that have completed payment

- Learned how to write a flight invoice correctly using excel

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-Check the invoice that has been made whether it is the same as the database or not dated (8/3,9/3,11/3,15/3,19/3)

-Find the agent's name and enter it in the database to make it easier for customer service to contact them.

- Use Excel for Database

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First day of work
Meeting with the Industrial Supervisor Mr Johan for the monthly allowance matter and needs to provide  an identification card and bank account number

-Detail related to the scope of work in this company including sales and customer service (CS) and Operation

-The division of duties either starts in customer service or the department of operation

- Start as trainee in Customer Service

- Taught how to write invoices,  What app responses and create invoices in application On pay for pilgrims who will perform Umrah

- Explained by Ustaz Ashraf about the package price and itinerary offered by the company

-Pilgrims can reduce the payment by getting discounts on food (RM500 to RM200) and luggage (RM150)

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-Briefing about company Background

-Supervisor explain in general about Work scope in ALwaqar Travel Sdn Bhd

-Introduced to Al Waqar staff and their scope of work include operation and customer service (CS)

- Facilities available at Al Waqar travel such as pantry, surau, meeting room, and toilet

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- Check and verify visa 26APR

- Cutting laminate bag tag

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Check and verify visa 18APR

Read and understand the Tourism Industry Act 1922