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Office Hours
(MON-FRI: 9.00am to 6.00pm)
(SAT: 9.00am to 5.00pm) 【If work on Saturday can chose one day of weekday as replacement】

Meet with HR to collect stationery and company laptop

Proceed to own department

Waiting for seating arrangements

Start familiarizing with the system inside the laptop

Filing documents

Lunch

Continue filing and punching documents

Receiving a call from HR requesting a department change

Change to the Thematic & Cruise department

Copy and paste customer emails into Excel

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Copy and paste customer emails into Excel

Write a caption about the cruise fair in two languages

HR takes us through each department

Continue writing about the cruise fair

Submit my caption to colleague and continue copying and pasting emails

Lunch

Write the English version of the itinerary

Research information on cruise ships

Take a screenshot of the shore excursions list on the website and insert it into a Word document for my colleagues

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Continue screenshot the shore excursions list on the website and share to colleagues

Submit the shore excursions list to colleagues around 10am

Provide a short translation of the content into Chinese and submit it to colleagues

Check the caption in the brochure

Lunch

Surf the internet to collect information about cruises

Key in the apple redeem points into excel

Write the apple redeem points to customers

Update the latest redeem points in Excel

Continue surfing the internet and thinking content for the cruise

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Continue surfing the internet and thinking content for the cruise

Receive a short brief overview of the department from the Head of Department (HOD)

Continue write my content

Take the lunch box and go downstairs to tabao (takeaway food) and around 12pm, return to the office with the lunch box

Lunch

Write the apple redeem points for customers

Learn how to contact or message customers via WhatsApp

Learn the company system for making bookings and processing payments.

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See WhatsApp chat

Colleagues teach me how to use the system for booking the package

Lunch

Learn how to use the payment system

Conduct research or explore the company system on my own to gain more familiarity

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Continue checking WhatsApp chat and replying to customers

Key in apple redeem points into excel

Lunch

Wait for IT to assist with setting up my 3XC and printer

Process the refund payment and make appropriate remarks.

Colleagues guide me to the accounting department to submit the payment invoice and place it in the correct location or deliver it to the Asia or West department, depending on the package purchased by the customer.

Print the refund invoice and place it on the HOD's table for signature

Print passport copies, e-tickets, and insurance documents for the upcoming April trip

Review the upcoming trip details to prepare the name list

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Check and review the content of the email to be sent back to the graphics department

Continue printing the papers from yesterday

Reply to customer messages on WhatsApp

Colleagues teach you how to make bookings

Process refund invoices and enter the details into Excel.

Learn the post-payment process, such as sending the invoice to the accounting department.

Print the refund invoice after it has been signed by the HOD and company representatives, and send it to the accounting department

Lunch

Visit the Apple 101 department to collect the redeem point vouchers

Assist colleagues in checking the validity status of passports on the Malaysian Immigration department's website

Print a paper for the HOD and send it to the accounting department

Help colleagues prepare the necessary items for the upcoming tour

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Prepare the necessary items for the leader's upcoming tour and make sure everything is ready

Place the signed invoice or document in the company director's room

Take the payment invoice upstairs for the account department to sign

Print the payment receipts for customers and bring them to the accounting department

Print customer visas and e-tickets for the tour preparation

Lunch

Bring the payment invoice to the accounting department

Assist colleagues in checking customer names on flight tickets

Organize and file the invoices correctly

Create a tour ticket list in Excel

Check the email regarding Facebook content

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Write down the Apple redeem voucher information received from your colleague

Reply to customer messages on WhatsApp

Review and correct the flyer, Facebook content, brochure, and emails to other related departments

Take the lunch box and go downstairs to tabao (takeaway food) and around 12pm, return to the office with the lunch box

Lunch

Reply to customer messages on WhatsApp

Check the response from the sender regarding the Facebook content

Arrange and check the list of passport that should be prepared

Print the deposit payment received from colleagues and update the payment details in the invoice

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Amend the invoice, print it, and bring it to the accounting department

Review and check the flyer

Lunch

Reply to WhatsApp messages

Continue reviewing and checking the flyer, and submit it to other related departments

Write the ticketing list for the upcoming tour

Double-check and amend the flyer again, and send it to the HOD

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Print the passport copy and vaccinations copy for yesterday invoice

Reply WhatsApp message

Lunch

See department itinerary and package

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Check the content of the itinerary and email it to other related departments

Lunch

Reply to WhatsApp messages

Review and check the brochure

Write the description for the Facebook post

Find relevant pictures to accompany the content

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Send an email to other related departments regarding the Facebook description

Check and correct the content of the itinerary/flyer, and email it to the related departments

Reply to WhatsApp messages

Lunch

Key in the payment invoice to AWS system and print the payment receipt

Translate the English itinerary into Chinese

Take the invoice to the accounting department

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Translate the English itinerary into Chinese

Lunch

Check the brochure and email it to the related departments

Continue translating the itinerary

Find relevant pictures to accompany the content

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Translate the English itinerary into Chinese

Lunch

Check the brochure and itinerary, and email them to other departments

Continue translating the itinerary

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Staple the itinerary documents

Write the content for the Facebook post and find a related picture

Attend briefings from the HOD and employees

Visit the capital restaurant to inquire about meal reservations for the cruise fair

Lunch

Go to partner companies to collect necessary items

Fill out a claim form for the Grab pick-up incident

Colleague guide me to the A3 paper pick-up area

Send an email to the related departments regarding the Facebook content

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Staple the itinerary documents

Check the itinerary for the cruise exhibition

Lunch

Continue stapled the itinerary documents

Create a PowerPoint presentation for the cruise fair

Print the itinerary documents

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Staple the itinerary documents

Shred unnecessary papers using the shredder

Fold the paper as required

Lunch

Continue folding the remaining papers

Translate parts of the itinerary as needed

Find relevant hotel pictures to include in the itinerary

Check the validity status of passports on the Malaysian Immigration department's website

File the documents appropriately

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Check the itinerary for any errors or updates

Use Canva to edit a cash voucher

Print the cash voucher and cut it as required

Lunch

Review the itinerary again for accuracy

Assist colleagues in editing and printing the brochure

Translate the Chinese version of the itinerary

Fill in the documents

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Print the itinerary and fold it as required

Save the phone number and send the necessary information about the cruise fair via message

Write the itinerary and send the email to the design department

Lunch

Continue saving phone numbers and sending out the necessary information about the cruise fair

Go to the venue for tomorrow's cruise fair and arrange the seats and chairs

Attend the briefing for tomorrow's cruise fair

Guide the person responsible for assembling the balloons to the designated area

Prepare the itinerary for use tomorrow

Print the itinerary and cut it as required

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Cruise Fair

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Bring the invoice and statement to the account department

Fill out the necessary details in the invoice

Take the itinerary back to the department after the cruise fair

Send an email regarding the upcoming Facebook post

Bring the invoice and other documents to the account department

Collate the itineraries and venue information for the cruise fair

Lunch

Continue arranging, collating, and labeling the itineraries

Key in the payment details into the system and print the receipt

Update the Facebook content to the person in charge

Bring the invoice to the account department and send the receipt to the customer

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Reply to WhatsApp messages

Update the Facebook content and send it via email to the related department

Check the brochure and email it to the graphic department

Lunch

Fill in the document

Continue checking the upcoming Facebook content

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Email the Facebook content to other related departments

Find nearby attractions of the cruise port and send the information to colleagues

Lunch

Bring the invoice to the account department

Continue finding another package itinerary related to the nearby attractions of the cruise port and send it to colleagues

Check the itinerary and reply to the email

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Check the itinerary for any updates or errors

Send emails after reviewing the itinerary

Check the new product of the itinerary

Lunch

Continue reviewing and checking the new product of the itinerary

Bring the invoice to the account department

Tidy up the ship information books

Create a work file containing information about the cruise port and nearby attractions

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Continue checking the itinerary for any updates or changes

Email the updated itinerary to the related departments

Place the relevant pictures in the file for the upcoming Facebook post

Continue writing the description for the upcoming Facebook post

Lunch

Write the email for the Facebook post and send it to the related department

Check the itinerary and pictures with the designer department

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Write the price of the package and the itinerary details and send the information through email to your colleagues

Check the itinerary as usual and make any necessary corrections

Lunch

Reply to WhatsApp messages

Tidy up and supplement the itineraries as needed

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Reply to WhatsApp messages

Check the new itinerary, select relevant pictures

Take the lunch box bag and go to the capital tabao

Lunch

As usual, check the Facebook content and send an email to the related department

Key in the luggage tag name list for my colleague

Write the upcoming Facebook content in a Word document

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Write the email for the Facebook post and send it to the related department

Find the related picture for the content

Key in the booking invoice details and print copies of the customer's passport, vaccination record, and payment statement

Download the tour picture and save it to a file

Lunch

Bring the invoice to the account department

As usual, check the Facebook content and resend it through email to the related department

Send the product link to the marketing department

Cut the luggage name list and put it into the bag

Write a New Zealand price and itinerary for my colleagues

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Write the upcoming Facebook content in a Word document as usual

Receive updated information from HOD

Choose the tour picture and place it into the designated file

Write the email for the 11 Mar content and send it to the related department

Lunch

Write the Facebook content for the upcoming travel talk

Continue checking the Facebook content and make any necessary corrections

Receive a briefing from HOD regarding the upcoming Facebook content

Send the email after checking and correcting the content post

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As usual, check again the FB post content and picture and send it again to designer for correction

Write the travel tip in two language and send to my colleagues

Check the FB post picture and send the email to related department

Bring the invoice to account department

Send the invoice to each operation department

Check again the FB post picture and send the email

Lunch

Write the new itinerary content in chinese

Bring the invoice to account department

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Continue translating the itinerary into the Chinese version

Bring the necessary items and go down send to a specific person

Check the press ad post

Lunch

Send the email finalizing the press ad post

Download the tour picture and save it in a file for the Facebook post

Key in the invoice details and collect the deposit cash from the customer

Bring the cash to the account department

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Write the upcoming Facebook content for 11 May

Have a meeting with the marketing department

Receive a briefing from HOD after the meeting with the marketing department

Send the email regarding the Facebook content

Lunch

Write the Facebook content for 17 May

Write the email for the 17 May Facebook content, find the related picture, and send it to the related department

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Write the Facebook content for 19 May

Translate the itinerary into the Chinese version

Find the related picture for the itinerary

Lunch

Continue check the itinerary and picture

Send the email containing the Facebook content for 19 May

Write another work file related to gourmet

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Check the picture for the Facebook post and send the email

Add the picture to the tour picture file

Check the itinerary that needs to be reprinted

Replace the itinerary in the work file and send it to your colleagues

Search for ship information and send it to my colleague

Check the new itinerary and send it to my colleague again

ranslate the content of the itinerary into Chinese

Lunch

Continue checking and adding the itinerary

Send the invoice to the account department

Download cruise pictures from the website and download the cruise video, then put them into the designated folder

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Check the itinerary after done by designer, correct it and send to my collogues

Bring the invoice to account department

Translate another itinerary to chinese version

Bring the lunch box bag to tabao

Find the new package tittle name

Take the tabao bag back to office

Lunch

Download the cruise picture

Check the itinerary and send to my collegues

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Check the Lee Sharing content and re-correct, replace, adding the content

Find the content related picture

Lunch

Translate the content and find the related picture

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Shredding the itinerary

Print the latest itinerary

Fill in the itinerary into product file

Lunch

Check the ATF FB picture post

Celebrate Kohsan birthday

Send the upcoming post idea to out source

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Write the upcoming NTO FB post and find the related picture

Print the latest amend Pakistan itinerary

Continue with the power point for the Pakistan product training

Lunch

Continue with the another power point

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Send out email for the FB post content

Find the related picture and wait for my colleagues to provide the picture with the ground agent

Attend the Caucasus product training

Check the outstation fair flyer

Lunch

Check and amend the ATF TV Slide

2nd floor ATF briefing

Check and amend the ATF TV slide

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Check the itinerary and choose the related picture

Write the Facebook content and draft the email

Lunch

Send the email with the Facebook content to the recipients

Translate the itinerary into Chinese

Create a PowerPoint presentation for the itinerary

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Continue working on the PowerPoint presentation

Search for a higher resolution video for Facebook post

Cancel the previous PowerPoint

Contact outsource to do the PowerPoint

Write the upcoming content for FB

Translate the additional content into Chinese

Correct any errors in the Facebook post content mentioned in the email

Send the corrected version of the other Facebook post in an email

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Check the picture and content of the Facebook post

Send an email regarding the Facebook post picture and content

Update and print the corrected itinerary

Write the upcoming Facebook post content and save it in a file

Work on the PowerPoint presentation and submit it to your colleagues

Updates the itinerary in the system

Lunch

Arrange the PowerPoint presentation again

Send an email about the PowerPoint presentation

Write the EDM in the work file and send it to my colleagues

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Correct the FB content in work file

Send the upcoming content idea to outsource

Bring the lunch bag to capital

Around 1145 go take the lunch bag

Find the related video and picture for post the FB post

Lunch

Key in the point voucher in the excel

Find the idea for next FB post

Check the PowerPoint slide and email it again to do correction

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Print the itinerary receive in the email

Help my collogues check the immigration of coming tour customer passport

Check again the PowerPoint and email again to designer

Lunch

Print the invoice and bring to account department

Also send the invoice to Japan OP

Print the luggage tag name, cut it and prepare put it to the bag

Filing the document

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Arrange the itinerary

Check the itinerary sent by the designer

Key in the voucher point

Check again the itinerary I had done and replace it with the related picture

Lunch

Translate the itinerary content to chinese version

Check again and correction for the FB post

Print the re-correct itinerary

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Write the FB content post

Check the FB post picture

Do the PowerPoint for a company trip package

Lunch

Continue the PowerPoint

Continue check the FB post and write another content for upcoming post

Arrange again the PowerPoint

Find the related video or picture for the FB post

Send the email about the FB post

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Download the video for use in FB post

Write the another FB content

Check the itinerary and past to colleagues

Find other FB post picture

Lunch

Print the new itinerary and check it

Edit the video for FB post

Translate the itinerary into Chinese version and put the related picture inside

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Translate some Chinese highlight in the itinerary

Check another itinerary and send to my colleagues

Bring the lunch bag down and tabao

Bring the lunch bag back to office

Print another itinerary out

Lunch

Correction the itinerary

Bring the invoice to account department

Reply the WhatsApp message

Write a short content for upcoming destination talk

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Print the itinerary receive in the email

Check again and correction for the FB post

Edit the cruise video

Write the upcoming Facebook post content

Lunch

Adding today write's Facebook post content

Check the link for the gourmet EDM

Key in the new itinerary detail into system

Updated the itinerary in the system

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Reply to WhatsApp messages

Check the itinerary and print and save at server

Updated the itinerary in system

Check the passport copy in AWS system and adding if no the passport copy or updated the latest passport copy inside.

And also check or add the vaccination cert

Lunch

Continue with check the passport copy and vaccination cert in system

Updated another itinerary to system

Download a cruise video and save into the file

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Reply WhatsApp message

Write content for FB post and search the related picture or video

Answer call

Lunch

Write another FB content post

Bring the invoice to company director room

Bring the invoice go to account department

Print the new itinerary and check

Bring the credit balance invoice to account department and filling it to file

Reply WhatsApp message

Send email to customer

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Answer call

Write the ATF product highlight for Fb post

Bring the tabao bag go to capital

Key in the new itinerary into system

Take the tabao bag from capital and back to office

Check the updated itinerary in system

Reply message

Lunch

Reply message

Reply email about the FB post

Adding a ATF school holiday flyer, write the package and send to marketing

Check the flyer and print it

Key in the refund statement in excel and send the statement to customer

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Send email about the FB post content

Add on the destination talk date, time and venue on picture

Answer call

Reply message

Write the email for adding the date for destination talk

Call for 1U and confirm about the destination talk permit

Lunch

Print the updated itinerary out

Reply the email for destination talk from designer

Take the mineral water to customer

Change and updated the destination talk picture

Reply message

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Send out the email to marketing

Send the FB post content through email

Check the flyer and remark the place should be correct

Check the picture for the Facebook post and send the email

Reply the message

Lunch

After lunch, a lot of work are waiting for my colleagues to come back check

Check the FB post picture and I still need waiting for my colleagues come back for check again

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Send the email for finalize the FB post picture

Adding the FB content and send to my colleagues

Edit again the ATF product in the work and send to colleagues

Send the addition info itinerary for designer to edit

Find the cruise ship information and send it to my colleagues for edit the previous information

Lunch

Send the add on content for the FB post and the picture via email

Send out the upcoming FB post

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Edit and adding information in the ATF product in work and send to my colleague

Send the email for the ATF product

Bring the lunch bag go tabao and around 1145pm go take back to office

Amend the ATF product in work and send again to marketing

Print the updated itinerary and key in in AWS system

Lunch

Amend the FB post picture for Pakistan product

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Send the amend email back to designer about the FB post picture

Key in the itinerary into system

Send the email about finalize the FB post picture

Thinking for the next month FB content ideas

Lunch

Collate the itinerary

Send the Alaska itinerary to west department

Key in the refund payment in excel

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Check and amend the email for FB post ATF product from 20Jun till 30Jun and send out the amend email

Write another 4 product for the "Outstation Fair Flyer 1-2JUL MITM & 7-9 JUL Ipoh Golden Century"

Continue done the another 4 product for the EDM

Collaborate the itinerary

Send the amend Sydney FB post picture

Lunch

Finalize the Sydney FB post picture

Collaborate the new Caucasus itinerary

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Send the upcoming post idea to out source

Remark the upcoming post

Write down the name of the place in Chinese

Amend the itinerary and add the place visited & amend the coming FB post same as ATF format

Lunch

Send out the amend FB content

Assist my colleagues to collect information on Internet for LeeSan itinerary

Check the redeem voucher point and key into excel

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Write the EDM content and send to my colleagues

Bring the lunch bag to tabao and around 1145pm bring the lunch bag back to office

Print the Pakistan itinerary

Write another backup EDM content

Print the invoice payment GOM

Lunch

Amend LeeSan itinerary

Write the upcoming 2607 FB content

Amend Pakistan itinerary

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Send the Sydney amend FB picture post

Write the press ad content and send to my colleagues

Check the amended website and amend the size of cover picture in system

Lunch

Amend the thematic flyer

Amend the ATF product post

Amend LeeSan itinerary

Create a power point for my colleagues for their Pakistan product training

Check and amend the ATF flyer and Thematic flyer

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Amend the power point slide

Write the upcoming FB post

Amend the FB post picture

Continue with another NCL power point

Lunch

Continue power point

Fold the itinerary

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Check the overhead poster for ATF Fair

Send the email for the FB post on 7/7 & 10/7

Print the amend main flyer

Amend the power point

Lunch

Continue amend the power point

Amend the ATF FB post picture

Attend the Pakistan product briefing

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Amend the power point for Caucasus product training

Bring the lunch bag to tabao & bring back to office around 11:45 am

Check the press ad The Star and amend it

Lunch

Check the flyer for the live

Write the upcoming FB post in email

Print the slide

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Amend the Caucasus power point

Prepare the Caucasus itinerary

Print the ATF poster to check

Check the new printed itinerary

Prepare the ATF itinerary into box

Lunch

Sorting the itinerary

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Send the email out for the FB coming post

Shredded the paper

Take the itinerary to B2B colleagues

Listen the cruise briefing

Amend the email morning that i post

Lunch

Small brief about the ATF Fair with our department

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Work at Office

Check and amend for the Pakistan FB post picture

Lunch

Check and amend for the another Taiwan Cruise FB post picture

Check and amend for the another Sydney FB post picture

Prepare the itinerary to send at Fair 1U

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Work at Office

Prepare the itinerary send to 1U Fair

Bring the lunch box go tabao & 11.45pm bring back to office

Lunch

Print the Sydney itinerary and Japan cruise

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Answer call

Write the upcoming content

Move the itinerary and things back from the fair

HOD talk with me

Lunch

Arrange the itinerary

Check and amend the main flyer

Write the upcoming fair FB post

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Write the upcoming FB content

Packing the tour leader things

Send the FB post on 1407

Lunch

Contact my colleagues to amend the Pakistan destination talk and remark the email and things do for she

Bring the invoice to account department and key in the payment invoice

Filling the invoice

Print Leesan tour Travelers Health Surveillance Form

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Finalized the Pakistan destination talk

Bring the lunch bag go tabao & around 1145 take back to office

Contact marketing for ask add on departure date on the destination talk picture

Lunch

Amend the FB post picture and send the email out

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Amend the FB post picture

Amend the Thematic flyer

Department lunch together

Collocation the things under cabinet

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Work at Office

Prepare the itinerary bring to 1U

Answer call and remark the customer phone number and send to sale

Write the upcoming FB content

Lunch

Amend the FB post picture for Taiwan Cruise

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Find the related picture use for the upcoming ATF(Apple Travel Fair) overhead poster

Check the Facebook picture send by designer

Lunch

Submit to my colleagues for the ATF overhead poster

Bring the invoice to account department

Write the email to customer for refer their invoice and receipt

Edit the cruise video

Check the EDM gourmet and do correction for it

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Work at Office

Answer call and remark the customer phone number and send to sale

Lunch

Answer call

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Work at Office

Actually there is nothing to do today

If there have phone call then I will answer it

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Video Presentation- TAY SWEE SIN H19A0864