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Dyna Electric was established in 1996 and has grown to a 120-employee business. It offers commercial and residential electrical solutions ranging from electrical testing and rewiring, data cable wiring to indoor and outdoor wiring.

The corporate office operates from 8am to 6pm from Monday to Friday and houses departments such as sales, customer service, human resources, corporate services and operations.  Each department generally comprises of 2 roles: manager and executive.

Dyna Electric has a core base of Singaporeans in its corporate team. Organizational systems and processes have been defined and established to guide work functions of all departments.

With this background and the below video, complete the pre-design & development job aid found on Page 1 of Written Assignment 1a.

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Precise Engineering Pte Ltd was established in 1978. The 50-employee family-owned business manufactures bespoke parts for clients in various industries. It is currently in the hands of the second-generation team; with different family members helming the key positions across departments (e.g. finance, production).

The organization operates from 8am to 6pm from Monday to Friday (production team work an additional half day on Saturdays compared with their colleagues in office). The production team comprises of 3 roles: production manager, production supervisor and production staff.

Due to difficulties in hiring young Singaporeans for production, Precise Engineering Pte Ltd has sourced for production staff from countries such as Malaysia, Bangladesh, China and Philippines. There are no existing documented materials on work tasks as all manufacturing knowledge has been passed verbally from the experienced seniors (pioneers) to the junior production staff.

With this background and the below video, complete the pre-design & development job aid found on Page 1 of Written Assignment 1a.

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Delectable Foods Pte Ltd was established in 2008. The 2 founders are good friends who saw an opportunity for affordable local food and beverages (e.g. toast, coffee, noodles, western food) desired by the general consumer. It currently hires 80 people and operates a chain of 13 food outlets with table service in various shopping malls in Singapore.

Each outlet has a sit-in dining area for 30 people and operates from 10am to 10pm (following shopping mall operation hours). There are typically 4 roles in each outlet: supervisor (including assistant supervisor), server, cashier, kitchen staff. The outlet supervisor reports to an Area Manager (oversees 3 outlets).

Like many F&B establishments in Singapore, Delectable Foods faces difficulty in recruiting and retaining staff in the outlets. To address this issue, it attempts to actively train its staff in all the different work areas to ensure operational productivity and as part of staff development. However, high turnover has resulted in ad-hoc training sessions conducted by the more senior staff. There are no existing documented materials on work tasks.

With this background and the below video, complete the pre-design & development job aid found on Page 1 of Written Assignment 1a.

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IAL   Data Gathering Video case study Food & Beverage

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Data Gathering Plan - Interview with Food & Beverage Stakeholder

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Data Gathering Plan - Interview with Food & Beverage Stakeholder

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IAL   Data Gathering Video case study F&B

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First Departmental Store was established in 1998. The 220-employee company offers a range of products such as apparel, personal care items, stationery, home and living as well and electronics across its 3-storey retail space.

The store operates from 10am to 10pm (following retail operation hours). The retail team comprises of 4 roles: retail manager, retail supervisor, retail staff and cashier.

Like many retailers in Singapore, First Departmental Store faces difficulty in recruiting and retaining quality retail staff. To address this issue, it attempts to actively train its staff in all the different work areas to ensure operational productivity and as part of staff development. While there are documented standard operating procedures in place (SOPs), it has not been revised for the past few years.

With this background and the below video, complete the pre-design & development job aid found on Page 1 of Written Assignment 1a.

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Data Gathering Plan - Interview with Manufacturing Stakeholder

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Data Gathering Plan - Interview with Manufacturing Stakeholder

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IAL   Data Gathering Video case study Manufacturing

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IAL   Data Gathering Video case study Corporate

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Data Gathering Plan - Interview with Corporate Stakeholder

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Data Gathering Plan - Interview with Corporate Stakeholder

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IAL   Data Gathering Video case study Organisation

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Workplace Learning (Written Assignment 1a & 1b)

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Workplace Learning (Written Assignment 1a & 1b)

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Workplace Learning (Written Assignment 1a & 1b)

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Workplace Learning (Written Assignment 1a & 1b)

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Data Gathering Plan - Interview with Retail Stakeholder

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Data Gathering Plan - Interview with Retail Stakeholder

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IAL   Data Gathering Video case study Retail

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Workplace Learning (Written Assignment 1a & 1b)

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Workplace Learning (Written Assignment 1a & 1b)

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Workplace Learning (Written Assignment 1a & 1b)

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Workplace Learning (Written Assignment 1a & 1b)

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Workplace Coaching (Written Assignment 1c)

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Workplace Coaching (Written Assignment 1c)

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Workplace Coaching (Written Assignment 1c)

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Workplace Coaching (Written Assignment 1c)

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Workplace Coaching (Written Assignment 1c)

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Workplace Coaching (Written Assignment 1c)

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Workplace Coaching (Written Assignment 1c)

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Workplace Coaching (Written Assignment 1c)

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Workplace Coaching (Written Assignment 1c)

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Workplace Coaching (Written Assignment 1c)

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Workplace Coaching (Written Assignment 1c)

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Workplace Coaching (Written Assignment 1c)

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B). Feedback from Colleague and I.T Record

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Workplace Coaching (Written Assignment 1c)

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Workplace Coaching (Written Assignment 1c)

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Corporate_Feedback from Colleague and IT Record

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B). Mystery Shopper Results for 2nd Quarter

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Workplace Coaching (Written Assignment 1c)

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Workplace Coaching (Written Assignment 1c)