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Video demonstrated the inferences that we can draw from histogram.

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【 程生教室 】Form 2 Mathematics | More About Statistical Charts | Histogram | Interpretation of Histogram

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35.3% of the employee in McDonald have resting time 30.5 min or below.

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Employer of McDonald should regularly review employee schedules to ensure they have enough time off between shifts.

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Employer should provide flexible scheduling options than can allow them to have manage their work-life balance.

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We had visited McDonald restaurant in Tuen Mun H.A.N.D.S to collect some data about employee resting hour per day. The survey was conducted in 13th January 2024. There are 30 respondents in total.

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Video demonstrated the steps of constructing Histogram using Google Sheet.

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How to make a Histogram in Google Sheets

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We test serving speed and service attitude at KFC

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We had visited McDonald restaurant in Tuen Mum Town Plaza to collect some data about the waiting time for customers to receive their food. The survey was conducted in 18th January 2024. There are 33 respondents in total

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We had visited super sandwich in the Tuen Mun town centre,we visited at 18th January to collect the data of customer satisfaction

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McDonald should have more employee benefits and let employees work in a joyful environment.

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we have already go to McDonald on 18-1-2024 we have test that the attitude of the staff and the speed of them give us the food

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We had visited McDonald restaurant in Tuen Mun to collect some average time for customers to pay for their food.The survey was conducted in 18th January 2024.

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McDonald should let employees participate in decisions about serve content, it can improve employees responsible attitude towards customers and let everyone believes that they have the responsibility to satisfy customers.

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Waiting time for customers to receive their food in McDonald 

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Waiting time for customers to receive their food in McDonald 

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It has been a long time since customers received their orders

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Provide training to restaurant staff to speed up meal service

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The customers mostly use about one minute to pay for their food . The waiter will help them but it will slower than the electric equipment.

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So if it can add more electronic payments, it will be faster and there won't be too many customers at the restaurant door.

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Mc-Donald can employ more waiters to help the customers to use the electric equipments or to help them to pay for their food.

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There are 55.5% customers to pay for their food under 43s.

There are no people pay their food below 30s.

The customers pay for their food mainly concentrates on 50-55s .

The histogram is symmetrical, that indicates that the data is evenly spread out.

The class width of each class interval is 5s.

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Super sandwich Can increase employee team to increase production speed

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Super sandwich can realize the function of synchronously receiving orders from the front desk to the kitchen, which can save the waiter's time to communicate to the kitchen.

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We had visited McDonald in Tuen Mun.We collect that data of customer service and employees welfare.The video is in Google classroom

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We know that the worker need to overtime for 30min each day and the average resting time is 60min

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There are no people whose waiting time is below 1 min or above 4 min, more than 56.5% of respondents wait for 2.8 or more time to receive their food and the mainly concentrates on 3.4 min 4 min. Also, the histogram skew right,that’s mean the majority of the data points are concentrated towards the higher values.On x-axis,it is the waiting time for food,and on the y-axis,we have the frequency within each interval.

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We've visited the MCDONALD fast food shop in Yau Oi. First, the waiting time, for the order that just for drinks, it's not that slow you thought, it's around 180s managed to generate, but for the order of the full combo, it's a bit longer for the time, about 360s to 460s. All in all, the waiting time for me is a average score, I felt favorable to some extent. Additionally, we shoot it on 19th January 2024

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If there are few more electronic automatic cash register, the people can order their food in a more faster and easier way.

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Maybe they can hire more worker to help the cooking system run more faster and managed to generate the food

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Maybe they can hire more workers to help the cooking system run more faster and managed to generate the food

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But it can decrease the overwork hour of people who over work 1 hour

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Although the speed of making food is good but the environment and the food quality is not good enough

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I hope McDonald can hire more staff can help with our customer problem and hope the food delivery time can be a bit longer.

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After you have done your analysis, ask ChatGPT to see if there are any room for improvement. Jot it down, and then go ahead. Here is an example.

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If you're experiencing slow food speed at McDonald's, here are a few suggestions to address the issue:
1. Use the McDonald's mobile app: Many McDonald's locations offer mobile ordering through their app. This allows you to place your order in advance and specify a pick-up time, reducing the wait time at the restaurant.
2. Visit during non-peak hours: McDonald's tends to be busier during lunchtime and dinner hours. If possible, try visiting during off-peak hours when there are fewer customers, resulting in shorter wait times.
3. Consider using the drive-thru: If you're in a hurry, using the drive-thru might be a faster option compared to going inside the restaurant. Drive-thrus are typically designed for quick service and efficiency.
4. Provide feedback: If you consistently experience slow service at a particular McDonald's location, consider providing feedback to the restaurant management. They may appreciate the opportunity to address the issue and improve their service.
Remember that individual experiences may vary, and it's always a good idea to give specific feedback to the restaurant directly so they can address any concerns you may have.

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There are 3 cases in which the time of serving food is less than 130s, 9 cases is less than 140s, and 58% of cases is less than 150s.

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Based on the survey results regarding the overtime work of the staff at McDonald's, it seems that there are some areas where improvements can be made to address the overtime issue. Here are a few suggestions:

1. Staff scheduling: Review the scheduling process to ensure that shifts are planned in a way that minimizes the need for overtime. This could involve better forecasting of busy periods, ensuring adequate staffing levels during peak times, and adjusting schedules based on historical data.

2. Time management: Encourage better time management practices among staff to reduce the need for overtime. This can include setting clear expectations for task completion, providing training on efficient work methods, and implementing time-tracking tools to monitor and optimize productivity.

3. Workload distribution: Assess the workload distribution among staff members to identify any imbalances or areas where additional support may be needed. This can help prevent certain individuals from consistently working overtime while others have lighter workloads. Adjustments can be made by redistributing tasks or reallocating resources as necessary.

4. Communication and feedback: Foster open communication channels between management and staff to address any concerns or issues related to overtime. Regularly seek feedback from employees to understand their experiences and suggestions for improvement. This can help create a supportive work environment and promote a healthy work-life balance.

5. Overtime policy: Review and update the company's overtime policy to ensure it aligns with labor laws and regulations. Consider implementing measures such as overtime limits, fair compensation, and clear guidelines for requesting and approving overtime.

It's important to note that these are general suggestions and the specific actions to be taken should be tailored to the unique circumstances and needs of your McDonald's location. Regularly assessing and addressing the overtime issue will help create a more efficient and balanced work environment for the staff.

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Your analysis highlights a concern regarding McDonald's treatment of its employees and the potential impact on both their job satisfaction and the quality of service provided to customers. Here are a few areas of improvement that could be further addressed in your analysis:
1. Provide specific evidence: In order to strengthen your argument, consider including specific examples or evidence to support your claim that McDonald's has fallen short in prioritizing customer needs and neglecting employee welfare. This evidence could include news articles, reports, or personal experiences that demonstrate the issues you mention.
2. Consider alternative perspectives: While your analysis focuses on the negative aspects, it is important to consider alternative perspectives and potential counterarguments. For example, McDonald's may argue that they offer competitive compensation and benefits compared to industry standards or that they have implemented initiatives to improve employee satisfaction. By acknowledging and addressing these counterarguments, your analysis will be more well-rounded and persuasive.
3. Suggest actionable solutions: Instead of solely highlighting the problems, it would be beneficial to suggest potential solutions or recommendations for McDonald's to address the issues you've identified. This could include proposals for fairer treatment, improved compensation packages, enhanced employee benefits, or initiatives to enhance job satisfaction and the overall working environment. Providing actionable suggestions adds depth to your analysis and demonstrates a proactive approach to resolving the problems.
By taking these areas into consideration, your analysis will become more comprehensive and offer a clearer roadmap for improvement. Remember to back up your points with evidence and consider different perspectives to strengthen your argument.

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1. Efficient Ordering Systems: Implement an efficient ordering system that reduces the time customers spend waiting in line. This can include self-ordering kiosks, online ordering platforms, or mobile apps that allow customers to place their orders in advance.

2. Streamlined Production Process: Optimize the sandwich-making process to minimize waiting times. Ensure that all necessary ingredients and tools are readily accessible and organized to facilitate a smooth workflow. Additionally, cross-train staff members to handle different tasks efficiently, allowing for faster preparation.

3. Clear Communication: Clearly communicate waiting times to customers and manage their expectations. Display estimated wait times prominently in the establishment or on the ordering platform. Providing regular updates or notifications about the status of their order can help reduce anxiety and frustration.

4. Additional Service Points: Consider adding extra service points or registers to handle peak times or high customer volumes. This can help distribute the workload and reduce waiting times.

5. Feedback and Continuous Improvement: Collect feedback from customers about their waiting experience and actively seek ways to improve. Analyze patterns or bottlenecks in the process and implement changes accordingly to enhance efficiency and reduce waiting times.

By implementing these strategies, the waiting time for customers can be improved, leading to a more positive dining experience.

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the difference between the highest and lowest values of the dataset is 5. The range of the data is from 11s to 130s. There are more than 50% of the respondent spend 71 second or more to wait for their food and less than 40% of respondent get the food within 70s. The waiting time for food mainly concentrate on 111 seconds to 130 seconds. The histogram skew right that's mean the majority of the data points are concentrate to towards the higher value. On the x-axis,it is the waiting time for food,and on the y-axis, we have the count of frequency within each interval.The width of each class interval is 19s

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Firstly,I deem that your McDonald's food delivery time is too slow, so I suggest your company to recruitment more staff, because more staff members allow for better allocation and specialisation. When each employee is assigned for specific responsibilities, it enables then to become more proficient in their respective tasks, leading to fester service.

Second, I suggest that your company can set up the fast food preparation equipment to spend up service. This can reduce human error and increase the productivity, and provide fast and accurate service by enhance work efficiency and skills.So that customer can receive their meals faster when they are busy. Since there are more machine to produce food. And finally can reduce waiting time.

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Increase service efficiency: McDonald's can further train their staff to enhance their work efficiency and accuracy. This includes training in taking orders, food preparation, and customer service to ensure a fast and smooth ordering and service process.

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50%of customers wait 6.2 minutes or above to receive for their food, while 75% of customers wait for 5.3 minutes or above to receive their foods. No people's waiting time is below 3.5mins or 8mins above

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Your analysis of the waiting and food delivery times at McDonald's is a good starting point for identifying areas of improvement. Here's an evaluation of your analysis:

Strengths:

You have conducted a survey to gather information about customer service at McDonald's, which is a valuable method for collecting data.

The time measurements provide specific information about waiting and food delivery times, giving a clear picture of the current situation.

Your suggestion of incorporating electronic automatic cashiers aligns with the trend of technological advancements in the food industry, which can potentially improve the ordering process.

Areas for Improvement:

It would be helpful to provide a larger sample size for your survey to ensure the validity and reliability of your results.

Including more details about the specific aspects of customer service you evaluated, such as staff behavior or cleanliness, would provide a more comprehensive analysis.

Rather than stating that McDonald's should hire more workers, it would be beneficial to explain how an increase in staff would specifically improve the cooking system's efficiency.

In summary, your analysis demonstrates a good understanding of the customer service experience. To strengthen your analysis, consider expanding your survey sample, providing more specific details on customer service aspects, and providing concrete explanations for proposed improvements.

"I have done a survey regarding the customer services of super sandwich . We have found that it takes around 300 to get the food, and the waiting time is around 360s to 460s. We think that there should be a few more electronic automatic cashier, so that people can order their food in faster way, and super sandwich should hire more workers to help the cooking system run more faster. Please evaluate my analysis, and tell me what areas of improvement and strengths present in my analysis.

Evaluation of your analysis:

Strengths:

You have conducted a survey specifically focused on the customer services of Super Sandwich, which is relevant for identifying areas of improvement within their operations.

The time measurements provide specific information about waiting and food delivery times, helping to quantify the current situation.

The suggestion of incorporating electronic automatic cashiers aligns with the trend of technological advancements, which can potentially improve the ordering process and reduce waiting times.

Areas for Improvement:

Providing a larger sample size for your survey would increase the reliability and credibility of your findings.

Including more details on the specific aspects of customer service that were evaluated, such as staff friendliness or cleanliness, would provide a more comprehensive analysis.

Expanding the analysis beyond just suggesting the need for more workers to improve the cooking system would help in developing a well-rounded recommendation. For example, you could explore ideas like optimizing workflow, implementing kitchen technology, or improving staff training.

In summary, your analysis shows a good understanding of the customer service experience at Super Sandwich. To strengthen your analysis, consider increasing the sample size, providing more specific details about customer service aspects, and expanding recommendations beyond just the hiring of more workers. This will help provide a more thorough and actionable analysis for Super Sandwich.