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Principle 4:

People require ________ and purpose to make work fulfilling

Hint:

Linh works on document processing.
She feels her task is repetitive and not important.
Her manager tells her,
“Because of your accuracy, our client avoided a shipping delay and saved a big deal.”
Linh feels proud and more motivated.

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Principle 2:

Improved ________ of thinking leads to improved outcomes

Hint:

Pause and think before acting.

Better thinking → better results

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Principle 9:

Great ________ can come from anywhere in the organisation

Hint:

It’s not just managers who have great ___.
Sometimes the best ones come from the person handling customers, processing shipments, or fixing small problems no one notices

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Principle 8:

______________ communities achieve more than individuals

Hint: Together is better.

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Principle 7:

Leaders devolve appropriate power and ____________

Keywords:

trust

autonomy

ownership

decision-making

accountability

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Principle 6:

Leadership lives __________ in the organisation

Hint:

Everyone can lead.

Leadership isn’t a title — anyone can step up and lead.

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Principle 5:

_______ is a foundation to enhanced creativity and innovation

Hint: Feelings drive great ideas

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Principle 3:

Organisations improve through _________ feedback

Hint:

A (Leader): Hey, quick question — after that client meeting, do you think I handled it okay?

B: Honestly, I think you did great with the intro, but you rushed the solution part. Maybe next time, take a breath and ask one more question before proposing.

A (Leader): Thanks! I really appreciate that. I wouldn’t have noticed that without your input.

B: No problem! We grow faster when we give each other this kind of feedback, right?

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Principle 1:

___________ louder than words