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According to Hutchinson (1987), the need to use English for Specific Purposes (Eu) arose after World War II, when a demand arose to use a single language for business and technology, which were created after the expansion caused by the conflict. Many people desperately needed to learn the language to perform their jobs.

In the 1960s and 1970s, research on nature was established, leading to the need to learn to write and read scientific and technical texts. During this period, the Oil Crisis took place, and English became a business, leading to the search for "profitable courses with clearly defined objectives" to address new challenges. In 1978, with the launch of the book "In English for Specific Purposes," the learning-centered approach was proposed.

According to Laborda (2015), Information and Communication Technologies (ICTs) have become a cornerstone of ESP in our time, providing handy tools, both online and offline, for learning English. Examples include the traditional web, social media, and websites dedicated to teaching languages, such as English specifically. Chats, forums, online dictionaries, videos, podcasts, blogs, and so on, help users of these platforms improve their skills in their chosen areas, paving the way for using English for specific purposes.

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According to Dudley-Evans (2001), a "needs analysis" must be conducted before attempting to teach English for a specific purpose. This must be done considering the students' needs, abilities, and objectives to be achieved, which may be educational or professional in nature. I find this approach very interesting because if we were interested in learning English for a purpose, such as working in a call center, we would be taught about customer service, how to solve problems, or how to resolve doubts. This would not facilitate learning, meaning we are ignoring the general aspects of the English language and focusing on something specific.

We can understand that as future teachers, we have many options for teaching English, charting a course course direction in our profession, specializing in a specific field, and therefore improving the quality of teaching, but also the learning of our students. From my point of view, this is what the Teaching English for Specific Purposes course aims to achieve: learning how to focus.

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English Course Survey for Employees (Scenario C: Business English for Corporate Employees).

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English Course Survey for Employees (Scenario C: Business English for Corporate Employees).

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Survey to determine English level, needs, and course objectives: Business Skills in English.

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Based on the following questions, you can establish the specific characteristics of each worker, in order to take action in their training in English for specific purposes.

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Course Syllabus: English for Customer Service

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Course Syllabus: English for Customer Service

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Course Syllabus: English for Customer Service