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By the end of this lesson, learners will be able to make and respond to simple, short requests or inquiries in transactional conversations. They'll demonstrate understanding of polite language, simple question structures, and the appropriate use of adjectives and verb tenses demonstrating understanding of language features and knowledge evidence outlined in Unit VU23501.

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Students will learn to :

- Use of polite language forms or expressions to initiate and respond to requests or inquiries

- Utilizing questions to make requests or inquiries about goods and services

- Stating needs and providing short, simple explanations

- Responding appropriately to requests for repetition or clarification

- Using an appropriate closing to conclude the conversation

- Evaluating the effectiveness of the transaction with a support person

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What key expressions and language forms support effective transactional conversations?

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Teach students the structure of making requests and responding to inquiries. Highlight the use of polite expressions, questions, and the importance of verb tense in clarity.

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Ordering Food at a Restaurant - British English Conversation - Learn English

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In small groups, have students practice making and responding to transactions using scenario cards. Incorporate polite language and verb tense variations. Suggest using Padlet for collaborative scenario building.

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Students will complete a worksheet on formulating requests and responses in transactional conversations, focusing on polite expressions and verb tenses.

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Remediation: Use simple matching games for verb and expression recognition. Extension: Challenge students to create their own transaction scenarios and share via Padlet.

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Observe student participation in guided activities, focusing on their ability to use polite language and appropriate verb tenses.

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Administer a quiz that measures understanding and application of transactional conversation skills, including making requests, responding to inquiries, and using polite expressions.

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Lead a group discussion where students can share what they learned about transactional conversations. Prompt them to reflect on the importance of politeness and clarity in communication.

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Assign learners to practice making and responding to simple requests with family or friends. Encourage the use of polite expressions and question forms learned.

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Provide a worksheet that further practices transactional conversation skills focusing on polite expressions and verb tenses.

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- Application of simple, everyday adjectives to provide explanations or make requests

- Demonstration of common high-frequency verb tense forms (simple present, simple past, simple future)

- Incorporation of common polite expressions and limited colloquialisms

- Recognition and application of simple phrasal verbs and paralinguistic features to convey information effectively

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Barista: Good morning! What can I get for you today?

Customer: Hi there! I'll have a medium latte, please.

Barista: Sure thing. Would you like that hot or iced?

Customer: Hot, please.

Barista: Perfect. And would you like any flavouring in your latte?

Customer: No, thanks. Just plain is fine.

Barista: Alright, one medium hot latte, no flavouring. Will that be all for you?

Customer: Yes, that's all. Thank you.

Barista: You're welcome. Your total comes to $3.50. Please proceed to the counter to make your payment. Have a great day!

Customer: You too.

This model dialogue demonstrates the application of polite language forms, questions to make requests, providing explanations, and appropriate closings in a transactional conversation, providing a clear example for learners to follow and practice.

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Shop Assistant: Excuse me, can I help you?

Customer: Yes, please. I'm looking for a dress for a party.

Shop Assistant: Sure, what size are you looking for?

Customer: Do you have this in size 10?

Shop Assistant: Let me check. Yes, we do. Would you like to try it on?

Customer: Yes, please.

(After trying it on)

Customer: It fits well. I'll take it.

Shop Assistant: Great! Is there anything else I can help you with?

Customer: No, thank you. That's all.

This model dialogue exemplifies the use of polite language forms, questions to make requests, stating needs, and appropriate closings in a transactional conversation.