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What do you think?

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Show up for people! 🥹 Book ➡️Unreasonable Hospitality by Will Guidara 📚 #hackyourhr #books #love

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Didn't have a chance to read?

Life is busy, we get it! Watch a video summary below

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Chapter 1: The Genesis of Unreasonable Hospitality

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Chapter 2: The Power of Personalization

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Howdy! Hi! Hello!

We are Ashley McCombs (VHECH) and Jamie Underwood (VHEDR) and we are SO excited to have you join us on this **virtual** journey! We love the book Unreasonable Hospitality and see so many implications to our work as educators.

Please read as your own pace and feel free to engage with us through this Padlet. We have linked additional resources in each section if you want to dive deeper.

Let's learn & grow together! 🤠

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Chapter 3: Creating a Culture of Hospitality

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Chapter 4: The Value of Suprise

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Chapter 5: Anticipation-Seeing Needs Before They Arise

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Chapter 6: Overcoming the "That's Not My Job" Mentality

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Chapter 7: The Power of Hospitality as a Differentiator

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Listen to the Podcast

How do you think creating significant moments in our lives can influence our relationships and personal growth? What strategies might you implement to intentionally design these moments for yourself and others?

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The Power of Moments (Chip Heath, Dan Heath)

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In “The Power of Moments,” New York Times bestselling authors Chip Heath and Dan Heath explore why certain brief experiences can jolt us, elevate us, and change

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Chapter 16:

How can you identify and nurture the deeper purpose behind your work?

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Check out this TED Talk!

How do you think the concepts of empathy and vulnerability can reshape our understanding of personal connections in today's digital age?

Share your thoughts and questions below!

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The puzzle of motivation | Dan Pink | TED

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Chapter 11:

How does Guidara explain the role of a shared vision in achieving extraordinary results?

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Chapter 12:

Why is it important to continuously elevate standards in hospitality or any industry, according to Guidara?

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Chapter 6:

What are some ways to encourage cross-departmental collaboration and communication?

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Chapter 7:

What small changes could you make to improve the overall experience for those you serve?

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A Grateful Day with Brother David Steindl-Rast - Gratefulness.org

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Chapter 8: Creating an Emotional Connection

Chapter 9: Every Interaction Counts

Chapter 10: Empowering Others

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Chapter 13: Making Mistakes Work for You

Chapter 14: The Art of Storytelling

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Chapter 11: The Power of a Shared Vision

Chapter 12: Elevating the Standard

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Chapter 15: Gratitude-The Heart of Hospitality

Chapter 16: Finding Purpose in Service

Chapter 17: The Gift of Attention

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Chapter 13:

How can you create an environment where mistakes are viewed as opportunities for growth rather than failures?

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Chapter 8:

How can you better understand the emotional needs of those in your care?

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Chapter 17:

How can you improve your ability to be fully present in every interaction?

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Chapter 18: The Ripple Effect of Kindness

Chapter 19: Consistency in Hospitality

Chapter 20: Turning Mistakes into Opportunities

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Chapter 1:

How does Guidara differentiate between service and hospitality in this chapter?

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Chapter 14:

Think of a time when a story enhanced your experience as a customer. What made it memorable?

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Chapter 2

What examples from your own life or work demonstrate the impact of personalized gestures?

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Chapter 3

What leadership strategies are used to empower team members to deliver exceptional service?

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How are you feeling about beginning this work? Drop a comment below!

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Chapter 9:

How can internal interactions among staff impact the overall experience of those you serve?

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Chapter 15:

What are some practical ways you can show gratitude in your professional or personal life?

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Chapter 18:

How can you encourage acts of kindness within your team?

OR

What examples of kindness have you witnessed that created a positive ripple effect in your organization?

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Chapter 4:

Why does Guidara place such emphasis on the element of surprise in hospitality?

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Chapter 10:

What can you do to further develop a culture of ownership and accountability within your organization?

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Chapter 19:

How do you maintain high standards even during challenging times?

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Take some time to yourself and reflect on the experiences you have had. Be present and grateful.

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Chapter 5:

Think of a situation where someone anticipated your needs before you expressed them. How did it change the experience for you?

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Where do you plan to start? Share your thoughts in the comments!

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Secrets of Unreasonable Hospitality _ by Emily Sheen _ Practice in Public _ Medium

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Chapter 20:

What opportunities could arise from addressing mistakes more thoughtfully and transparently?

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Want to go deeper?

Discover five ways that committing to a grateful orientation and daily practice empowers you to live differently.

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5 Ways Grateful Living Empowers You to Live a More Meaningful Life - Grateful.org

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Discover five ways that committing to a grateful orientation and daily practice empowers you to live differently.

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You did it! (we knew you could!)

Now that you have finished the book, share a favorite part, or lasting thought below.

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Welcome! Feel free to watch this quick overview of the book we will be studying.

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Unreasonable Hospitality (Will Guidara)| Summary UNDER 2 Minutes